Product Manager

What we do?

We are a boutique IT services & solutions firm. Our offering includes custom-configured hardware solutions backed by our managed services. We combine best in class DevOps and IT infrastructure management practices, so customers can have a secure, reliable platform built to scale with their growing requirements at an optimal cost. We provide a global footprint of highly reliable enterprise-class data centres in 200+ locations worldwide, so customers can design and deploy your infrastructure for productivity and innovation. A few of the solutions managed for our clients include Hybrid & Private cloud, cloud storage, back up, disaster recovery, virtual desktop, Data Science platform, SDN, Cloud Migration, Infrastructure as a Services, Managed Cloud Services , Application Hosting , GPU Servers for AI, Big Data and IoT, Media Streaming , Innovation Labs & NPD Infrastructure, eCommerce, Big Data and BI, Security.

What are we looking for?

• MCSA or MCSE certifications (Windows 2012 or higher)

• Must have strong communication skills and the ability to articulate task management, priorities, and issues.

• Technologies: Windows Server 2012/2016/2019, Active Directory design and management, Group Policy customization, WSUS / WDS / MDT design, deployment and operations, Hyper-V/VMWare virtualization, VDI / VDA, MS-Exchange Server, Certificate Authority, etc

• Proven expertise in powershell scripting and automation

• Communicate with peers and managers regarding system issues & participate in 24x7 on-call.

• Capable of handling projects & good in customer communications

• Proactive self-starter, delivery focused, results orientated, team player, high professional standards and work ethic, strong-willed but flexible, and capable of making independent decisions

• Has a passion for innovation and working in a start-up environment with Good communication skills

What will you be doing!

• We are looking for game-changers who are confident to use their talent to make a difference.

• Proven work experience as a Windows System Administrator.

• Strict adherence to the use of the ticketing system for ALL incidents, changes and problems

• Ability to correlate incident trends into problem management and execute permanent fixes.

• Timely generation of customer facing incident reports

• Execute monthly patch management research, reports and implementation on system infrastructure.

• Provide lab simulation and interoperability and compatibility testing for new builds

• Analyse troubleshooting techniques output, diagnose problems remotely

• Must maintain the highest level of industry certification and knowledge.

• Ability to architect, build, maintain, and enhance our current managed service offerings and infrastructure.

About KAFQA

At Kafqa, we are building an online global performing arts academy. For our students, we offer live classes conducted by experienced & expert artists. For our artists, we offer a bouquet of opportunities to monetize their skills including being an instructor at Kafqa. Our mission is to serve artists in their journey from their first steps in the art to success on the largest stages in the world.

Founder

The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business.

Role

The role is a unique opportunity to be a part of the core team at KAFQA. The responsibilities of the role are per the below:

• Understand the needs of employees across different segments across their lifecycle (discovery of Kafqa opportunities, application experience, interview experience, decision experience, onboarding, settling down, scaling with the organization, attrition & separation) & design best in class experiences always thinking technology first
• Understand the needs of instructors separately and design best in class experiences for them in partnership with head of departments and other teams.
• Meet compliances mandated by central & state governments.

The role is based in Bangalore, India and reports directly to the Founder, CEO of KAFQA.

Experience, Qualifications & Person Type

The ideal candidate is someone who –

• Has 5+ years of experience preferably in a HR role
• Thinks first principle to re-imagine experiences for employees & challenge status quo
• Thinks technology first
• Is comfortable prioritizing
• Is creative and can innovate
• Interested in the performing arts & preferably is a performer themselves
• Is willing to fulfil all responsibilities above & go beyond as needed
• Is a self-starter, operates with autonomy & can deal with ambiguity while being innovative & frugal

 

 

Role Details for Operations Lead:
Operations excellence for the geography
This role will require delivering top notch customer experiences, drive at center revenue,
manage costs and deliver profitability across centers in the assigned region.

Key responsibilities include:
1. Managing P&L
○ Responsible for driving revenue (In-center pack sales and renewals, Store
revenue and Additional sources)
○ Manage operational costs and drive initiatives to optimize expenditures
○ Drive initiatives to improve footfalls and new customer acquisition (Lead
generation)

2. Customer experience:
○ Drive on-time performance across centers and deliver on key business metrics
○ Work with stakeholders to manage supply and demand across centers
○ Facilitate maintenance and upkeep of centers to ensure that they are ‘Always
New’
○ Manage a high performing and motivated team, mentor Center Managers at
regular intervals to elevate customer interactions and manage escalations

3. Other responsibilities:
○ Reviews with key stakeholders at regular intervals
○ Resourcing/Hiring high quality manpower with cost guardrails

Key metrics the owner is responsible for include:
● At center sales and additional revenue (conversion and lead generation)
● At center costs
● Footfalls
● Center standards score (always new, on time, availability)
● Product rating & NPS
Core Skills:
Core skills for the role include:
● Data backed decision making
● Quality operations execution experiences
● People management
● Bias for action, hands on, hungry
● Attention to detail
● Ability to prioritize tasks

• Key responsibility is to design, develop & maintain efficient Data models for the organization maintained to ensure optimal query performance by the consumption layer.
• Developing, Deploying & maintaining a repository of UDXs written in Java / Python.
• Develop optimal Data Model design, analyzing complex distributed data deployments, and making recommendations to optimize performance basis data consumption patterns, performance expectations, the query is executed on the tables/databases, etc.
• Periodic Database health check and maintenance
• Designing collections in a no-SQL Database for efficient performance
• Document & maintain data dictionary from various sources to enable data governance
• Coordination with Business teams, IT, and other stakeholders to provide best-in-class data pipeline solutions, exposing data via APIs, loading in down streams, No-SQL Databases, etc
• Data Governance Process Implementation and ensuring data security

Requirements

• Extensive working experience in Designing & Implementing Data models in OLAP Data Warehousing solutions (Redshift, Synapse, Snowflake, Teradata, Vertica, etc).
• Programming experience using Python / Java.
• Working knowledge in developing & deploying User-defined Functions (UDXs) using Java / Python.
• Strong understanding & extensive working experience in OLAP Data Warehousing (Redshift, Synapse, Snowflake, Teradata, Vertica, etc) architecture and cloud-native Data Lake (S3, ADLS, BigQuery, etc) Architecture.
• Strong knowledge in Design, Development & Performance tuning of 3NF/Flat/Hybrid Data Model.
• Extensive technical experience in SQL including code optimization techniques.
• Strung knowledge of database performance and tuning, troubleshooting, and tuning.
• Knowledge of collection design in any No-SQL DB (DynamoDB, MongoDB, CosmosDB, etc), along with implementation of best practices.
• Ability to understand business functionality, processes, and flows.
• Good combination of technical and interpersonal skills with strong written and verbal communication; detail-oriented with the ability to work independently.
• Any OLAP DWH DBA Experience and User Management will be added advantage.
• Knowledge in financial industry-specific Data models such as FSLDM, IBM Financial Data Model, etc will be added advantage.
• Experience in Snowflake will be added advantage.
• Working experience in BFSI/NBFC & data understanding of Loan/Mortgage data will be added advantage.

Functional knowledge

• Data Governance & Quality Assurance
• Modern OLAP Database Architecture & Design
• Linux
• Data structures, algorithm & data modeling techniques
• No-SQL database architecture
• Data Security

 

Must have strong experience with Liferay portal development 6.2 and 7.2 DXP.
Must have experience in Knowledge Base and Document & media OOBT portlet.
Must have experience with SQL Server (preferred).
Hands-on experience with JSR 286, OSGI, JAVA, J2EE, Portlet, Hooks, AJAX, Javascript, JQuery, Freemarker, HTML5, CSS3.
Expert in any relational database with SQL Unit testing, State management, git, SVN
The theme, Layout, AUI, Liferay patching, Gradle/Maven, Band, Kaleo workflows, SOAP, and Restful web services.

We are looking for someone with these skills?
▪ A Bachelor's degree in Computer Science, or related technical discipline
▪ 2 years of Software Development experience
▪ Deep hands-on technical experience in object-oriented design, data structures, algorithm design, and
complexity analysis
▪ Experience with full software lifecycle methodology, including; coding standards, code reviews, source
control management, build processes, testing, and operations
▪ Ability to identify, empathize with and delight the customer
▪ While every product-line has its tech stack - different products have different technologies and it's
expected that you are comfortable working across all of them as and when needed.
▪ Some of the technologies/frameworks that we work on - Microservices , Node.js, MySQL, Postgress..

 

Perks

• Best hardware and software to help you get the job done in the best way possible
• Remote office allowance to support you regardless of where you work
• Learning and development allowance to help you grow your career
• Flexible leave policy to give you more control over your time.
• Health insurance for your family and you to keep you well.

 

Required experience and skills

• Bachelors degree in Computer Science and Engineering. Bonus: Masters degree.9+ years of total full-time work experience, preferably shipping SaaS applications.
• Startup experience strongly desired.
• Played a pivotal role in scaling a company and led teams in an agile environment where iteration has led to perfection.
• Proven track record of on time project deliveries with balanced calls on technical designs and tech debt.
• Expert proficiency in:
• 1. Ruby, Ruby on Rails, Mysql, Linux, Git, AWS, CI/CD, NewRelic.
• 2. broad range of internet technologies and applications.
• 3. interacting, building, and improving the performance of systems end-to-end.
• 4. architecting/designing complex systems
• Strong collaborator and thought partner to Product team.Driven by outcomes more than output.
• Have led projects with small, dynamic, and fast-paced teams (3-5 engineers), with great flexility and adaptability on large projects, delegating working effectively.
• Viewed by the team as their evangelist, role model and bar raiser.
• Past teams and co-workers attest to your prowess & agility in building great products, and driving sound technical decision making.Mentored engineers within and outside own team.
• High on EQ, humility, curiosity and self drive.

 

Responsibilities

We use a rubric / career ladder as a framework to help our engineers grow in their careers. Please refer to the SDE IV section in the rubric (https://docs.google.com/spreadsheets/d/1z_51E1mZ3qf0MBuAyfHjKE1HN6h_yghAx2WMaB1z-Ms/edit?usp=sharing">click to view) to understand our expectations on your role and responsibilities.

Your responsibilities include:

• Leading completion and delivery of multiple concurrent projects with clear deliverable timelines and milestones
• Providing key input and guidance in helping to solve our most difficult and challenging issues, and providing recommendations for preventing or mitigating the effects of the issues in the future
• Identifying inconsistencies caused by lack of best practices and patterns, and proactively collaborate with the team to gather input to define and rollout new best practices
• Mentoring other engineers on increasing their impact both within and outside of their team, including identifying opportunities for them to do so
• Participate in shaping longer term technical and architectural goals in consideration of product/company strategy, organizational growth, scalability, security, and other factors

About Tophatter

•   Experience in designing and developing interactive, user-friendly applications.
• Proven work experience or Knowledge in Java technologies.
• Mandatory Skills: Core Java, Jsp & servlet.
• Desired Skills: Spring Boot 
• Execute full software development life cycle (SDLC)
• Develop flowcharts, layouts and documentation to identify requirements and solutions
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards. Ensure software is updated with latest features   

 

The desired candidate preferably a female should be an MBA/Mcom/ should possess excellent written and oral communications with at least  1-2 years of experience as an admin/support in financial services. Should communicate and coordinate with internal departments to handle & resolve client’s complaints, direct requests and unresolved issues to the designated resource. Should be able to manage the day-to-day operations of the office. Organizie and maintain files and records etc. should be ·         Proficient in financial terminologies. ·         Good mathematical skills ·         MS Office Prior experience in a financial institution/wealth management firm would be added advantage