Product Manager

Responsibilities

• Use markup languages like HTML to create user-friendly web pages
• Maintain and improve website
• Optimize applications for maximum speed
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve usability
• Get feedback from, and build solutions for, users and customers

Requirements and skills

• Proven work experience of 4-5 years as a Front-end developer
• Hands on experience with markup languages
• Experience with JavaScript, CSS and jQuery
• Familiarity with browser testing and debugging

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

We’re really excited to bring on a full-time designer to own our entire product and entire brand — including what you see here. This role will be responsible for driving the entire Orbital experience.

Qualities

• 0 to 3 years of experience (or equivalent understanding of product design)
• Strong in UI, UX design principles and Figma/Adobe XD
• Familiar with building web applications, SaaS experience preferred
• Willingness and interest in learning new tech/processes (Framer, Webflow, etc.)
• Willingness to travel to offices in Hyderabad, New York City, or San Francisco

• Experience in designing & developing systems/software for large business environments (Java, J2EE).
• Strong design and coding skills in Enterprise Java, REST & SOAP web services, ORM (JPA/Hibernate), Spring, Maven, JMS (ActiveMQ), Caching, XML, JSON.
• Experience with multiple integration technologies / frameworks.
• Must have good experience in Unix/Oracle/SQL.
• Experience in Agile Development, Scrum, and Iterative approaches.
• Experience and exposure to AWS Cloud Services and DevOps mindset and expertise is a plus Experience with Mule or any ESB (Enterprise Service Bus) is a plus.

• Build and maintain an engaged community of founders/retention marketers for mutual learning/playbooks / advise on different stages of evolution
• Host online / offline knowledge-sharing events/mixers with community members
• Periodically bring in external experts to share insights with the members
• Engage with Customers to invite them as participants in case studies, testimonials, PR efforts, as speakers in online/offline events
• Engage with customers to gather back-channel insights about our own product, usage, expectations, and action in the competitive ecosystem
• Play matchmaker in setting up intros with agency partners and helping customers solve issues better.

• Active Networker with an active LinkedIn/Twitter community
• Strong Verbal and Written Communication
• Fast Learner to understand what we're offering as a solution
• High Energy levels
• Business Education preferred
• Storytelling Skills get a bonus.

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
• Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

• Sound knowledge of Flutter framework & DART language
• Experience with Material Design and UI design principles, patterns, and best practices
• Architecture, design and development of distributed web based solutions based on J2EE architecture (Spring boot, Hibernate/JPA, REST) or PHP Laravel framework
• Proficient with Data Modelling, Object Oriented Design
• RDBMS and NoSql database (MongoDB)
• Experience in event driven & Microservices architecture
• Exposure to Agile, behaviour driven development, TDD , CI/CD
• Be self-driven and take ownership of deliverables end to end
• Working knowledge of HTML/ CSS

About the job

Are you passionate about coding ? Do you have a great appetite for challenges? Do

you like to take risks? Do you have a great learning attitude? Do you have an eye

for detail? Do you like to help others solve their problems?

We are offering:

To be a part of the leading Digital healthcare platform.

You can be CEO of your outcomes.

A team of aces to work with Streamlined engineering

processes woven

around Agile methodology with the help of tools

Become a leader in the industry

End user focusing engineering.

What

are you bringing on the table:

1-5 years hands on experience developing iOS Applications

Have a deep familiarity with objective-C/Swift, Cocoa Touch and working with

external frameworks and libraries

Have excellent problem solving/Debugging skills and love technical

challenges. Should be up to date on the current state of the iOS development

ecosystem.

Should

be a stickler for clean and efficient Code.

Should

possess excellent written and verbal communication skills.

Should

be highly organised.

Should

be able to weigh several and often conflicting constraints

and make

rapid decisions in a fast-moving and quickly-growing company.

Experience with TDD, CI/CD is required.

Help set and fulfil the engineering hiring plan for the team, including sourcing,

screening, and interviewing.

Mentor and grow engineers while keeping them engaged and focused on the

product and company vision.

Help set team goals and technical direction while ensuring that they

align

with the goals of the larger organisation.

Represent the team in planning and product meetings, effectively

communicating the available platform features and constraints of the iOS

client.

Help implement effective engineering processes and policies that emphasise

quality and forward progress.

With many people doing many things in a fast-moving company, strong

organisational skills both for yourself and for the team will be required

#skills -1.) Strong knowledge of .NET web framework - .Net 3.5, 4.0.
2.) Proficient in C# with a good knowledge of their ecosystems.
Strong understanding of object-oriented programming.
3.) Skill for writing reusable libraries.
#Salary : (as per performance in Interview)
5 days working

Position: Backend Developer 1 / Backend Engineer:

Location: Bangalore

Experience:  .5 to 4 years, preferably in an agile environment

Strong Knowledge Node.js and MongoDB
Good Knowledge on Flask, SQL and other databases
Good Knowledge on Deployment Process (Nginix, Docker, AWS, Digital Ocean)
Basic Knowledge on Python