Product Manager

Role & Responsibilities

As a Software Development Engineer - 3, Backend Engineer , you will play a critical role in architecting, designing, and delivering robust backend systems that power our platform. You will lead by example, driving technical excellence and mentoring peers while solving complex engineering problems. This position offers the opportunity to work with a highly motivated team in a fast-paced and innovative environment.

Key Responsibilities:

Technical Leadership-

• Design and develop highly scalable, fault-tolerant, and maintainable backend systems using Java and related frameworks.
• Provide technical guidance and mentorship to junior developers, fostering a culture of learning and growth.
• Review code and ensure adherence to best practices, coding standards, and security guidelines.

System Architecture and Design-

• Collaborate with cross-functional teams, including product managers and frontend engineers, to translate business requirements into efficient technical solutions.
• Own the architecture of core modules and contribute to overall platform scalability and reliability.
• Advocate for and implement microservices architecture, ensuring modularity and reusability.

Problem Solving and Optimization-

• Analyze and resolve complex system issues, ensuring high availability and performance of the platform.
• Optimize database queries and design scalable data storage solutions.
• Implement robust logging, monitoring, and alerting systems to proactively identify and mitigate issues.

Innovation and Continuous Improvement-

• Stay updated on emerging backend technologies and incorporate relevant advancements into our systems.
• Identify and drive initiatives to improve codebase quality, deployment processes, and team productivity.
• Contribute to and advocate for a DevOps culture, supporting CI/CD pipelines and automated testing.

Collaboration and Communication-

• Act as a liaison between the backend team and other technical and non-technical teams, ensuring smooth communication and alignment.
• Document system designs, APIs, and workflows to maintain clarity and knowledge transfer across the team.

Ideal Candidate

• Strong Java Backend Engineer.
• Mandatory (Experience 1): Must have 5+ years of backend development with strong focus on Java (Spring / Spring Boot)
• Mandatory (Experience 2): Must have been SDE-2 for at least 2.5 years (title should be there in resume)
• Mandatory (Tech skill 1) : Hands-on experience with RESTful APIs and microservices architecture
• Mandatory (Tech skill 2): Strong understanding of distributed systems, multithreading, and async programming
• Mandatory (Tech skill 3): Experience with relational and NoSQL databases
• Mandatory (Tech skill 4) : Exposure to Kafka/RabbitMQ and Redis/Memcached
• Mandatory (Tech skill 5): Experience with AWS / GCP / Azure, Docker, and Kubernetes
• Mandatory (Tech skill 6) : Familiar with CI/CD pipelines and modern DevOps practices
• Mandatory (Tech skill 7): Must have worked on core product/platform teams rather than support or internal tooling
• Mandatory (Ownership & Impact): Candidate should demonstrate end-to-end ownership of backend systems, including architecture/design decisions (HLD/LLD), scalability improvements, or measurable production impact (resume should clearly mention metrics such as scale, throughput, latency improvements, reliability, cost optimization, or user impact)
• Mandatory (Company): Top product companies (logistics, supply chain, e-commerce, or B2B SaaS at large scale)
• Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies
• Mandatory (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

We are seeking creative and enthusiastic Graphic Design Interns to join our team remotely for a 3-month internship. This role is ideal for students or recent graduates interested in visual design, branding, and digital media. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation.

Responsibilities

• Assist in creating visual content for social media, websites, and marketing campaigns.
• Support in designing graphics, banners, posters, and other digital assets.
• Collaborate with the marketing and content teams to develop creative concepts.
• Help maintain brand consistency across all designs.
• Support the preparation of presentations and other visual materials.
• Keep up with design trends and propose new ideas for creative content.

Requirements

• Proficiency in design tools such as Adobe Photoshop, Illustrator, Figma, or Canva.
• Basic understanding of typography, color theory, and layout design.
• Creativity, attention to detail, and strong visual communication skills.
• Ability to work independently in a remote environment.
• Good time management skills and ability to meet deadlines.
• Portfolio or sample designs (academic or personal) is a plus.

What You’ll Gain

• Hands-on experience in graphic design for digital and marketing projects.
• Exposure to branding, visual storytelling, and creative workflows.
• Mentorship from experienced designers.
• Completion Certificate upon successful completion.
• Letter of Recommendation based on performance.

Internship Details

• Duration: 3 months
• Location: Remote (Work from Home)
• Stipend: Unpaid
• Perks: Completion Certificate + Letter of Recommendation

Description: Requirements:

1. Deep knowledge of SAP BRIM - Converging Charging, Converging Invoicing and Converging Mediation. 

2. Having strong Functional and Technical Skills specifically on Converging Charging and Mediation.

3. Ability to work independently and autonomously, high advisory competency

4. Strong Configuration and Understanding on complete on SAP BRIM Process

5. Have basic understanding on ABAP Development

6. Understanding Workflow Process

7. Understanding Complex Integration Process

8. Debugging Skill

9. Pricing Configuration

10. Good analytical skills are mandatory.

11. Very good English skills in word and writing.

12. Knowledge of SAP UI5 & Fiori are added advantages.

13. Propose Solution Design and work closely with other ABAP Developers or Functional to complete the solution.

Work Result: SAP BRIM Functional Consultation and Supports mainly on Convergent Charging

Skill Area: COTS

Technology: SAP S/4 Hana

Proficiency - Technology: Expert

Secondary Skill Area: COTS

Secondary Technology: SAP ERP

Proficiency - Secondary Technolog

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Role Overview

The Head – Strategic Operations role is responsible for ensuring smooth, structured, and scalable execution across the organization. The role focuses on translating leadership vision into clear systems, coordinated teams, and reliable day-to-day operations.

This position works closely with senior leadership to strengthen processes, improve execution quality, and support sustainable organizational growth.

Key Responsibilities

• Translate business and growth strategies into actionable operational plans
• Design, implement, and maintain SOPs, workflows, and execution frameworks
• Coordinate across sales, marketing, academics, operations, and support teams
• Support hiring, onboarding, and training processes in collaboration with HR
• Monitor execution timelines, delivery quality, and operational consistency
• Track key performance indicators and prepare structured performance reports
• Identify process gaps and drive continuous operational improvements
• Act as a bridge between leadership planning and on-ground execution

Eligibility & Requirements

• Prior experience in strategic operations, business operations, or senior operations roles
• Strong organizational, planning, and execution skills
• Ability to manage multiple teams and cross-functional priorities
• Process-oriented mindset with a focus on clarity and outcomes
• Experience in education, EdTech, or service-based organizations preferred
• Strong communication and coordination capabilities

We are seeking a dynamic Social Media Marketing Manager to handle our brand’s social media presence and spearhead influencer marketing projects. The ideal candidate will be responsible for developing and executing social media strategies, engaging with audiences, and collaborating with influencers to enhance brand visibility and engagement.

Key Responsibilities:

Develop and implement social media strategies to drive brand awareness, engagement, and conversions.

Manage and optimize brand presence across platforms like Facebook, Instagram, LinkedIn, Twitter, and YouTube.

Plan and execute influencer marketing campaigns, building relationships with key influencers and content creators.

Create and oversee engaging content, including posts, stories, reels, and videos.

Monitor social media trends, competitor activities, and audience insights to refine strategies.

Analyze and report performance metrics, ensuring continuous improvement in engagement and reach.

Collaborate with internal teams, designers, and content creators to align branding and messaging.

Manage paid social media campaigns and optimize ad performance for maximum ROI.

Required Skills & Qualifications:

Experience: Minimum 4+ years in social media marketing and influencer management.

Strong understanding of social media algorithms, trends, and best practices.

Hands-on experience with tools like Meta Business Suite, Hootsuite, Buffer, and Google Analytics.

Proven track record of successfully managing influencer collaborations and partnerships.

Excellent communication, creative writing, and analytical skills.

Ability to work in a fast-paced environment and manage multiple projects effectively.

• Helps Test Lead to prepare the Test Plan and coordinate with Test Engineers during Testing Phase
• Performs Bug Analysis, understands the client requirement and help Test engineer to prepare the test cases
• Ability to multi-task/handle several projects effectively and deliver within timeline
• Peer Reviews the test cases, understands the Test Plan and write Automation test cases
• Able to write Scripts in languages like Java, Ruby, Python, etc.,
• Able to review the Scripts written, able to run the Maintenance / New Scripts and identify the issues
• Knowledge on automation test reports (TestNG, Allure, JUnit reports etc)
• Define onboarding documents for technology and domain for the teams
• Train/Mentor and evaluate juniors on testing specializations
• Exihitbit strong expertise in one of Load Testing - Jmeter (or similar tools) or Api Testing - Rest client/postman or DB testing
• Perform cross Browser / device compatibility testing using automation
• Understand and contribute to sprint release cycle process, ensure 100% test coverage and follow JIRA hygiene
• Besides the job specific responsibilities strictly adheres to the policies and procedures of the organization

• Excellent communication (verbal and written) - Articulates clearly, concisely  and with context at all times, High confidence and assertiveness skills
• Has a cordial work relationship with peers and manager
• Speaks his/her mind even during challenging situations, Proactively seeks help /assistance when in need
• Ability to Develop self and others - Takes feedback positively and works on it seriously, Is not afraid of making mistakes as part of learning
• Open to working across projects and technologies, Good analytical and logical skills
• Understands requirements quickly and accurately
• Proactively thinks through the solution and seeks clarification before coding
• Explores the root causes of problems before taking action
• Quickly learns the latest developments in technology and is able to apply it to the projects
• Good Interpersonal Skills - Builds good working relationship with team members and customer stakeholders (Product owners and Scrum master etc)
• As a QA person - Show extreme attention to details and nuances

Desired Candidate Profile

• Graduation is a must. A Master's in HR is preferred
• Relevant work experience of 4-6 years in HR & TA. Prior experience in handling employees in a warehouse is desirable
• Excellent communication, analytical, negotiation, listening, and interpersonal skills
• Proficiency in MS Office Suite & HR Matrice