Business Developer

Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

• Strong Manager – Customer Success, Account management Profile
• Mandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
• Mandatory (Experience 2) – Must have 3+ years of experience in AdTech industry
• Mandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)
• Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products
• Mandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..
• Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
• Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
• Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume
• Preferred (Education) – B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Preferred (Experience 1) – Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Preferred (Experience 2) – Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

• 6+ years of experience in Software Development and writing Unit tests for Mobile Apps
• Excellent designing, debugging and programming skills in an Object oriented programming language like C#, Java, javascript, Swift, Dart etc.
• Experience with Native Mobile development (Android or IOS) and Cross-Platform mobile development (preferably Flutter)
• Solid understanding of SOLID principles
• Strong knowledge of writing code for testability, modularity and extensibility
• Knowledge of test methodologies and corresponding unit test framework tools like JUnit etc.
• Excellent communication and organizational skills.
  
  

• Experience working with BloC Pattern and Dependency Injection
• Knowledge of Eventing based programming patterns. 
• Exposure to integrating Performance, Analytics, Attribution tools
• Experience of using Flavors in application development
• Knowledge of Multi-module development in Flutter (ex- via Melos)

• Work with the product team and drive design, development and delivery of new features.
• Investigate and fix issues referred to by the support team. Write code to automate tests to automate regressions.
• Work on improving stability, debuggability, testability of existing functionalities/modules/components
• Integrate REST and GraphQL APIs and consume in app.
• Serve as a technical lead for the team
• Mentor team members

Skills Required :

• Previous Working Experience As A PHP / Laravel Developer For 1-4 Years.
• In-Depth Knowledge Of Object-Oriented PHP And Laravel 5 PHP Framework.
• Hands-On Experience With SQL Schema Design, SOLID Principles, REST API Design, Etc. MySQL Profiling And Query Optimization. Excellent Troubleshooting Skills.
• Good Project Management Skills. Creative And Efficient Problem Solver.

Roles & Responsibilities :

• Build Innovative, State-Of-The-Art Applications And Collaborate With The User Experience (UX) Team. Ensure HTML, CSS, And Shared JavaScript Is Valid And Consistent Across Applications.
• Prepare And Maintain All Applications Utilizing Standard Development Tools.
• Utilize Backend Data Services And Contribute To Increasing Existing Data Services API.
• Coordinate With Co-Developers And Keeps Project Manager Well Informed Of The Status Of Development Effort And Serves As A Liaison Between Development Staff And Project Manager.
• Keep Abreast Of New Trends And Best Practices In Web Development.

Technical/Core skills

1. Minimum 3 yrs of exp in Informatica Big data Developer(BDM) in Hadoop environment.
2. Have knowledge of informatica Power exchange (PWX).
3. Minimum 3 yrs of exp in big data querying tool like Hive and Impala.
4. Ability to designing/development of complex mappings using informatica Big data Developer.
5. Create and manage Informatica power exchange and CDC real time implementation
6. Strong Unix knowledge skills for writing shell scripts and troubleshoot of existing scripts.
7. Good knowledge of big data platforms and its framework.
8. Good to have an experience in cloudera data platform (CDP)
9. Experience with building stream processing systems using Kafka and spark
10. Excellent SQL knowledge

Soft skills :

1. Ability to work independently 
2. Strong analytical and problem solving skills
3. Attitude of learning new technology
4. Regular interaction with vendors, partners and stakeholders

• Plan and execute all digital marketing activities, In app, SMS and Email notifications & other digital campaigns
• Measure and report performance of all digital marketing campaigns & activities
• Brainstorm new and creative growth strategies & high frequency scenario
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Analyse existing products and plan growth and improvement strategy
• Manage campaign timelines and deliverables
• Document best practices and seek out opportunities to improve existing processes
• Create reports and build reporting requirements for data management and analytics

• Masters/Bachelor’s Degree in Business or Marketing.
• MBA in Marketing will be preferred
• Min 2-5 years of experience in Digital operations role
• Solid MS Office skills – PowerPoint, Excel, Word.
• Strong project and product management expertise.
• Excellent interpersonal, communication and presentation skills.
• Strong analytical and creative problem solving skills.
• Ability to effectively organize, analyze, and present data with solutions.

• Leads a project end-to-end and collaborates across functions. Drives planning, estimation and execution.
• Understands requirements well and comes up with efficient design
• Develops complex, well backed and bug-free products. Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Becomes a go-to person in more than one area. Provide technical mentoring to team
• Communicates clearly, gets clarifications and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design and code
• Perform peer code reviews and help us all get better.