Process Associate Trainees

Review Criteria

• Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
• 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
• Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
• Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
• Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
• Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
• (Company): B2B SaaS startup or growth-stage company
• Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months

Preferred

• Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus

Job Specific Criteria

• CV Attachment is mandatory
• Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
• Please provide CTC Breakup (Fixed + Variable)?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Pre-sales & Technical Discovery
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map company capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

The Talent Acquisition Specialist – IT Recruitment is responsible for identifying, attracting, and hiring high-quality technical talent in line with business requirements. The role focuses on timely, cost-effective, and quality-driven hiring while building strong talent pipelines and delivering an excellent candidate and stakeholder experience through data-driven recruitment practices.

Key Responsibilities

Collaborate with hiring managers to understand current and future IT hiring needs

Translate business requirements into structured recruitment plans with timelines and deliverables

Conduct detailed role intake discussions covering skills, experience, and behavioral competencies

Manage end-to-end recruitment lifecycle from sourcing to offer closure

Source candidates through multiple channels including job portals, LinkedIn, referrals, and internal databases

Screen, interview, and assess candidates to build high-quality shortlists

Schedule and coordinate interviews while ensuring smooth candidate experience

Provide market insights and hiring recommendations to stakeholders

Build and maintain talent pipelines for critical and recurring IT roles

Track recruitment metrics such as TAT, quality of hire, and cost efficiency

 Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). ·

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CMDB Management:

 Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.

 Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.

 Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

 Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.

 Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.

 Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

 Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.

 Strong hands-on experience in optimizing discovery, tailoring patterns and development.

 Validating discovery results and troubleshooting as required

 Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers  Define, create, and manage Service Mapping infrastructure, including patterns.

 Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.

 Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin

 Assist with tasks related to implementing the ServiceNow application.  Document procedures for the discovery, configuration management functions

 Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow

2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools

3. Solid understanding of Configuration Management practices and principles

4. Experience implementing ServiceNow Service Mapping

5. ITIL foundations certification preferred

6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)

7. Effectively working under accelerated deadlines and working independently to complete objectives

8. Experience working in a team-oriented, collaborative environment with good interpersonal skill

9. Ability to translate business requirements into technical specifications and design.

10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision

11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude

12. Ability to manage multiple simultaneous tasks within an open and interactive environment 

What does this role hold for you…??

• Help define Technical Roadmap and own the entire product delivery end to end
• Work very closely with various business stakeholders to drive the execution of multiple business plans and technologies.
• Improve, optimize and identify opportunities for efficient software development processes
• Hire, Develop and Retain a strong team of engineers.
• Keep abreast of the changes in the industry and champion new technologies and development processes within the team
• Thinking backward from a customer POV and relentlessly pursuing the customer's cause in tech and product decisions

 Apply if you have…

• Graduation/Post Graduation degree in Computer Science (IITs, IIITs and NITs preferred)
• 7-10 years of strong experience in JAVA(Spring/Hibernate/JPA/REST), JavaScript,
• NodeJS with good exposure to MySQL
• Experience with AWS, Microservices, Caching, Performance Optimization, Nginx, Solr, Redis, Redshift
• Experience working with agile teams and making rapid decisions in a dynamic and disruptive environment
• 2+ years of leading and managing a team consisting of the backend, frontend and QA.
• Hands-on writing and reviewing code
• Exceptional design and architectural skills.
• Strong communication skills.
• High motivation to work in a fast-paced, dynamic, collaborative team environment

Know more about us…

• Front-end skills (HTML5, CSS3, JavaScript, ES6+, Ajax);
• 3+ years working with React/Redux + Typescript front-end applications
• Must have experience technologies like Python, React, node.js, PostgreSQL, AWS
• Experience with centrally managed state (Redux) and React Router
• Experience with data structuring libraries (Immutable.js / Immer)
• Experience of TDD/BDD, QA/Test frameworks such as Selenium, load testing (Blazemeter), unit testing (Mocha/Chai/Jest) etc.
• Experience optimising the performance of front-end applications
• A good understanding of agile development practices and common methodologies
• Experience building responsive, cross browser compatibility websites and applications
• Experience of integrating with web services and APIs, including REST endpoints.
• Experience using code version control systems (GIT) and CI/CD.

Job Description

Paytm is looking for hands-on technologists, who will be responsible for architecting & designing new age mobile & web 3.0 products at Paytm.

Key Responsibilities

 Incumbent will be architecting our futuristic mobile & web 3.0 products and choose the best

technologies, components and subsystems on different server side tech.

 Driving innovations in the product constantly to remain ahead of the curve.

 Serve as a thought leader and mentor on technical, architectural, design and related issues.

 Proactively identify architectural weaknesses and recommend appropriate solutions.

 Balance short-term versus long-term actions, strategic versus tactical requirements, while

continuing to move forward towards the strategic vision.

 Collaborate with cross functional teams to solve complex problems and building products

spanning across multiple teams to deliver end-to-end products & features.

 Estimates efforts, identify risks, devises and meets project schedules.

 Provide functional, design, and code reviews in related areas of expertise with-in team and

cross-team.

 Mentor / coach engineers to facilitate their development and provide technical leadership to

them. 

Skills required

 MS or BS/B.Tech in computer science or equivalent experience from top college.

 3+ years of strong software design/development experience in building massively large scale

distributed internet systems and products.

 Hands-on experience in Advanced Java/ Node.JS/other backend JavaScript

frameworks, MySQL/NoSQL, golang, etc.

 Excellent data structure & algorithm and problem solving skills.

 Experience and knowledge of open source tools & frameworks, broader cutting edge

technologies around server side development.

 Should be an active contributor to developer communities like Stackoverflow, Topcoder, Github,

Google Developer Groups (GDGs).

 Superior organization, communication, interpersonal and leadership skills.

 Must be a proven performer and team player that enjoy challenging assignments in a high-

energy, fast growing and start-up workplace.

 Must be a self-starter who can work well with minimal guidance and in fluid environment.

We’re looking to hire someone to help scale Machine Learning and NLP efforts at Episource. You’ll work with the team that develops the models powering Episource’s product focused on NLP driven medical coding. Some of the problems include improving our ICD code recommendations , clinical named entity recognition and information extraction from clinical notes.

This is a role for highly technical machine learning & data engineers who combine outstanding oral and written communication skills, and the ability to code up prototypes and productionalize using a large range of tools, algorithms, and languages. Most importantly they need to have the ability to autonomously plan and organize their work assignments based on high-level team goals.

You will be responsible for setting an agenda to develop and ship machine learning models that positively impact the business, working with partners across the company including operations and engineering. You will use research results to shape strategy for the company, and help build a foundation of tools and practices used by quantitative staff across the company.

What you will achieve:

• Define the research vision for data science, and oversee planning, staffing, and prioritization to make sure the team is advancing that roadmap

• Invest in your team’s skills, tools, and processes to improve their velocity, including working with engineering counterparts to shape the roadmap for machine learning needs

• Hire, retain, and develop talented and diverse staff through ownership of our data science hiring processes, brand, and functional leadership of data scientists

• Evangelise machine learning and AI internally and externally, including attending conferences and being a thought leader in the space

• Partner with the executive team and other business leaders to deliver cross-functional research work and models

Required Skills:

• Strong background in classical machine learning and machine learning deployments is a must and preferably with 4-8 years of experience

• Knowledge of deep learning & NLP

• Hands-on experience in TensorFlow/PyTorch, Scikit-Learn, Python, Apache Spark & Big Data platforms to manipulate large-scale structured and unstructured datasets.

• Experience with GPU computing is a plus.

• Professional experience as a data science leader, setting the vision for how to most effectively use data in your organization. This could be through technical leadership with ownership over a research agenda, or developing a team as a personnel manager in a new area at a larger company.

• Expert-level experience with a wide range of quantitative methods that can be applied to business problems.

• Evidence you’ve successfully been able to scope, deliver and sell your own research in a way that shifts the agenda of a large organization.

• Excellent written and verbal communication skills on quantitative topics for a variety of audiences: product managers, designers, engineers, and business leaders.

• Fluent in data fundamentals: SQL, data manipulation using a procedural language, statistics, experimentation, and modeling

Qualifications

• Professional experience as a data science leader, setting the vision for how to most effectively use data in your organization

• Expert-level experience with machine learning that can be applied to business problems

• Evidence you’ve successfully been able to scope, deliver and sell your own work in a way that shifts the agenda of a large organization

• Fluent in data fundamentals: SQL, data manipulation using a procedural language, statistics, experimentation, and modeling

• Degree in a field that has very applicable use of data science / statistics techniques (e.g. statistics, applied math, computer science, OR a science field with direct statistics application)

• 5+ years of industry experience in data science and machine learning, preferably at a software product company

• 3+ years of experience managing data science teams, incl. managing/grooming managers beneath you

• 3+ years of experience partnering with executive staff on data topics