Product Manager

Responsibilities: 

• Direct Project Management of allocated Projects
• Ownership of Project Delivery utilizing Services resource
• Produce and/or accept Statement of Works as suitable for Project Delivery
• Ensure successful handover from Project Delivery to Support
• Manage product availability in order to manage Client expectation and ensure overall Client satisfaction.
• Set Project budgets
• Create and maintain high quality documentation for both Client and internal systems on a multitude of levels from pre-sales additions through to Project documentation.
• Close liaison with Sales and Logistics teams regarding procurement for each Project.
• Work closely with other teams to provide accurate, timely cost and budget information for all Projects. 
• Help to shape and then deliver RFA’s Project Management methodology utilizing Best Practice.
• Actively participate in the operation of change management within the Project environment and consider impacts (at all times) in the delivery of said changes to the Project scope, systems and service.
• Manage Project issues, stage boundaries and changes
• Perform other duties as assigned.

Qualifications:

• Educated to degree level or equivalent experience in a relevant role
• Financial Service experience preferred.
• Current Project Management accreditation e.g., Prince2/Agile
• Strong Customer orientation and focus
• Excellent organizational skills
• Experience of interpreting business requirements and considering the impact on IT services
• Demonstrable experience of producing / completing Projects and documentation often in very aggressive timescales
• Able to work on own initiative and as part of a team
• Strong ethos of process adherence and the ability to instil in others
• Advanced Logical approach to delivery and Problem-Solving skills
• Excellent communications skills both verbal and written, ability to communicate with Clients at all levels in a professional manner, able to explain complex Project requirements in a clear and concise manner
• Strong personality with the ability to deal with individuals at all levels within and external to RFA
• Able to use logic/reason to identify strengths and weaknesses of solutions and apply most effective resolution methodology.
• Excellent active listening and written and verbal communication skills.
• Able to demonstrate a sense of urgency while acting in a professional, calm manner ensuring excellent Client support.

• Expert in Project Management and Project delivery within IT environments.
• Extensive experience in running concurrent multiple Projects, including performing as a Technical Project Manager.
• Extensive experience of producing and maintaining all Project related documents including (but not limited to) Highlight reports, Risk Logs and Lessons learned.
• Demonstrable experience in successful Project Delivery, preferably within a reseller or Managed Service environment.
• Firm grasp of risk management/mitigation and its control in order to successfully deliver Projects on time and to (or under) budget.  
• Broad knowledge of IT and how it is successfully deployed in a business environment
• Knowledge of Microsoft systems (E.g., AD, Exchange, Group Policy, SharePoint, SQL)
• Understanding of networking technologies: firewalls, routers, switches, and general cabling
• Excellent knowledge of Desktop and Server infrastructure and an understanding of the challenges in its delivery.
• Able to stay abreast of changes and updates in relevant technologies.

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

• Drive the execution of all product lifecycle processes for the growth of Factory Acquisition product, including product research, market research, competitive analysis, planning,
• positioning, roadmap development, requirements development, and product launch
• Identify, Plan and execute side Product Hacks to speedup Factory Acquisitions
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Build product flows for seamless factory onboarding at scale
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Drive the Factory CAC Metric
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans
•  

• Engineering or an MBA graduate from a reputed university
• 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
• Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
• Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
• Good understanding of acquisition and retention funnels
• Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
• Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
• Robust understanding of complex and scalable technical architecture for web and mobile applications
• Problem solver with strong analytical skills and comfort with data
• Excellent verbal and written communication skills

Responsibilities :

- Build the product strategy and roadmap in line with customers problems and company's vision

- Lead a set of cross functional teams by translation of the product strategy into detailed requirements and prototypes to drive the product development goals

- Identify market opportunities with research and competitive analysis and integrate it into product requirements to enhance user satisfaction

- Analyze complex use cases with experience in using analytics platforms to understand product usability and break them down to simplify user experience

- Design simple and intuitive user interfaces through wireframes and mock-ups

- Listen to the clients on an ongoing basis, be a trusted advisor and work towards aligning our offerings to their expectations

- Develop and launch new products while enhancing the existing products on a timely basis

- Communicate the product solutions and offerings effectively internally and externally

- Be persistent and professional in pursuit of all product deliverables and documentation such as PRD and Knowledge Base

- Be updated with the emerging trends in IT and technical architecture

Requirements :

- Masters Degree in Computer Science, Information Technology, Business Management, Statistics or related field

- 3+ years of experience managing web and mobile products with a background in technical product management or engineering

- 7+ years of experience in building global enterprise SaaS products

- Prior experience in logistics, supply chain, e-commerce or transportation domain is a plus

- Proven ability to drive large scale products with deep understanding of agile, high collaboration and leadership in a highly accelerated work environment

- Excellent client-facing and internal communication skills with a fair understanding of what makes a good user experience and beautiful design

- Spontaneous, quick thinker and a self-starter with key organizational skills that includes attention to detail and multi-tasking

Experience and Educational Requirements:

• 7 years of experience as a Solutions Architect/Developer, designing and implementing global cloud-based solution architectures for PaaS, IaaS or SaaS.
• Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments and roadmaps.
• Experience with distributed computing, software development, big data analytics, cloud computing, virtualization, hosted services, multi-tenant cloud, storage systems or content delivery as well as security protocols.
• Experience developing the User Interface and User Experience for complex software solutions deployed globally
• Experience with all major programming languages and SaaS database technologies
• Experience in building and scaling up the development function and a proven ability to attract, inspire, motivate and retain top tier talent
• Experience working with large multi-national distributed teams
• Experience articulating complex topics to senior stakeholders in both business and IT teams effectively .
• Bachelor’s degree in Computer Science or equivalent practical experience.

What you need to have: