Content Writer

Job Title : Lead – Monitoring

Experience : 8.5 to 14 Years

Location : Gurgaon, Sector 32 (Hybrid – 3 days office, 2 days WFH)

Work Mode : 5 Days Working

Department : Digital IT – Infrastructure & Services

Joining : Immediate to 15–20 days (Buyout option available)

Role Summary :

We are seeking a Lead – Monitoring professional to lead infrastructure, cloud (Azure/AWS), and synthetic monitoring initiatives.

The role demands deep expertise in observability tools, performance optimization, and proactive incident response, driving reliability across global systems.

This is a hands-on, non-admin role focused on engineering and automation, not infra administration.

Mandatory Skills :

Nagios, Microsoft SCOM, Site24x7, Azure/AWS cloud monitoring, performance analysis, incident response, Python/PowerShell scripting

Location Preference :

• Candidates from Delhi NCR preferred.
• Open to North India candidates willing to relocate to Gurgaon.
• Remote work is not available.

Key Responsibilities :

• Lead system performance monitoring using Nagios, Microsoft SCOM, Site24x7.
• Design and manage cloud & synthetic monitoring (Azure/AWS).
• Drive incident resolution and minimize downtimes.
• Build scalable, automated monitoring solutions (Python/PowerShell).
• Create and maintain dashboards, KPIs, reports.
• Collaborate across teams and lead monitoring practices.
• Mentor junior team members, ensuring knowledge sharing.

Good to Have :

• Certifications: ITIL Foundation, Microsoft Certified: Azure Administrator, Microsoft Certified: SCOM, CMP.
• Experience with cloud cost optimization, performance trend analysis.

Note :

• Admin-only profiles are not suitable.
• Strong Azure platform knowledge is essential.

Handles bulk hiring, campus recruitment, and labour camp workforce management across multiple locations.  

Roles and Responsibilities - 

• Manage bulk hiring for frontline roles (F&B, Housekeeping, Kitchen, Utility, Front Office)
• Drive campus recruitment through college coordination, campus drives, and selection management
• Handle onboarding, documentation, and recruitment tracking
• Oversee labour camps across Pan India, including deployment and issue resolution
• Manage employee relations, grievance handling, and engagement initiatives
• Execute and monitor the activity calendar for restaurant operations
• Liaise with NGOs and external channels for bulk hiring of blue-collar workforce

MALE CANDIDATES FROM ERODE, DINDIGUL LOCATIONS ONLY

 Maintaining harmonious relations, handling grievances, conducting disciplinary actions, and managing union negotiations (LTS/Long Term Settlement).

Ensuring adherence to labor laws, managing PF/ESIC, Factories Act compliance, and liaising with labor inspectors.

Supervising canteen services, worker transportation, worker hostel management, and uniform/ID card issuance.

 Implementing performance appraisals, and conducting training programs on safety, skill development, and productivity enhancement.

BULK MANPOWER SOURCING POTENTIAL REQUIRED

5-10+ years in a manufacturing/textile environment, preferably with unionized labor experience.

 Local language proficiency (Tamil ) is mandatory.

Job Profile

Purpose of Role: To support and maintain the existing and future applications managed by ABD (Agile Business Development) Team.

Main Responsibilities:

• To work on existing and future applications as required
• Work with ABD India Application Support and Business Support team to address production issues and/or to do development work
• Work with US ABD team to coordinate the on-going support and monthly release of C-Hub (Customer-Hub) application and other ABD Applications
• Report status to management on project progress
• Identify and escalate related issues and risks
• Coordinate with others in Development and Business Support team to implement new features of SQL Server/ MS Web based technologies 
• Assess current modules and offer performance improvements techniques  
• Make sure Database Design Standards/coding standards established by ABD are followed
• Constant communication with ABD leadership team in US.
• Problem Solving ability with “Can-do” attitude
• IT experience in Banking industry is preferred

Candidate Profile:

• Minimum 10 years of experience at least 3-5 years of experience in Corporate & Investment Banking area and Bachelor's degree in Engineering, Accounting, Finance, or equivalent
• Expertise with MS SQL Server development including SSIS and SSRS, Proficient in development of Stored procedure, Views, Functions etc in MS SQL Server
• Experienced with DBA kind tasks such as replication, linked server, query analyzer, DBCC commands, data transfer from one DB server to other DB Server etc
• Experienced in MS Excel VBA and macro scripting
• Knowledge of data Encryption in database

• Create a platform to change the way kids learn: Because company is solving a unique problem, we have the chance to reimagine education. Be it collaboration or puzzles or interactive videos or even 3D experiences, there is a huge scope for innovation. You can help us get there.
• Tackle challenging and impactful problems: You'd jump between product, marketing, internal tools, process — participating in every phase from inception to implementation. Absolutely no boredom.
• Join us at a magical time: We went through Y Combinator, have raised funding and are seeing strong traction with a very lean team. You get to be among the first employees in one of the strongest and most passionate teams in the EdTech space.

So, what will you do as a Full Stack Lead at company?

• As one of the early employees, there will be a lot on your plate. All the time!
• You'll take ownership and build new product features from start to finish. We love to hire ‘Product Engineers’ who care about “why” behind a feature and suggest changes to hit the objectives even better
• You'll build improvements to performance, reliability, and product polish — for example, improving the efficiency and performance of our replicated state systems.
• You will mentor new joiners, review the pull requests and help with expanding the team as we grow

This might be for you if...

• You have strong knowledge of both front and back end technologies
• You have been professionally coding for at least 4 years
• You have worked in a startup and relish the chaos and pressure
• You've built and maintained quality user interfaces that have reached a large audience, ideally while the product is experiencing rapid growth.
• You can readily learn most technologies as you go. To you, technologies are about tools and tradeoffs, not an ideology.
• You care about the business implications of anything you build. You're not just going after cool stuff — you understand the balance between craft, speed, and the bottom line.
• Bonus: You're fluent with Typescript, Python, Go, NodeJS, Postgres, Docker.
• Bonus: You're familiar with multiple frameworks such as React, Django
• Bonus: You understand AWS infrastructure and can put out a fire if one happens

About the Role

 You will be responsible for identifying new leads, negotiations, and managing the sales activities in a very fast-paced and rapidly changing environment. In this opportunity, you will be working closely with the Wesley Clover International team and TaraSpan India team to help better optimize our pipeline generation methodologies, improve the prospect experience, and uncover strategies to create scalable ways to drive sales success.

Enterprise Sales Manager Responsibilities:

• Develop a go-to-market India strategy for the large technology product portfolio of Wesley Clover International
• Conduct market research to find trendsetter ideas and identify new markets and customer needs
• Promote the company’s products/services addressing or predicting clients’ objectives
• Locate new leads and arrange business development meetings with prospective clients
• Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.
• Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Close business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
• Build and maintain long-term relationships with existing and new customers
• Develop quotes, proposals, and sales contracts ensuring adherence to law-established rules and guidelines

 Requirements:

• 10-12 years of proven working experience as a business development manager, sales executive or a relevant role is required
• Proven sales track record with references
• Strong market knowledge of enterprise SaaS and technology
• Strong Interpersonal skills (outgoing and personable)

• Excellent communication and negotiation skills (verbal, written & presentation)
• Excellent organization, prioritization and time management skills.

• MBA, BSc/BA in business administration, sales or relevant fields

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift