Product Manager/Assistant Product Manager

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

About Company:

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Role and Responsibilities:

•       Trading, Broking & risk profiling of client along with technical and fundamental understanding.

•       Coordination with different department (RMS, Risk, Compliance, Sales) for smooth processing of transaction.

•       Generation of brokerage

·        Build up strong expertise in Capital Markets dynamics, financial derivative Instruments, their valuation and trade execution aspects

·        Contribute in various front office related projects, upgrading the Derivative Systems Infrastructure

·        Recommending thematic strategic trade ideas (working cross asset where required).

Requirements:

• Graduate and above

• Minimum 2-5 years of Experience in Handling FII / Domestic Clients

• Excellent knowledge on Arbitrage / Special Situation Trades / Derivatives

• Should have thorough understanding of Dividends and other Corporate Actions

 • Should have good understanding of Algos for Execution

 • Good at Excel, Bloomberg, Omnesys Functionality

• Ability to handle large volumes with a lean team structure

• Good Connects to Source blocks

 • Good Communication Skills is a must.

#HiringNow

We are looking "Branch Manager - Sales" for Reputed Client @ Permanent Role.

Experience :3+ Years

•Justify the budget of total sales designed by organization for the branch cost MoM which are sales + revenue + MF + franchisee acquisition + branch profitability.

•Source HNI clients and franchisee every month.

•Generate good revenue for the company as per the expectations and promote all the products of the company.

•Work on improving the sales number at branch level.

Location : Coimbatore

3-5 years experience in the website domain (preferably) | Worked on at least 1 e-commerce website

• Oversee responsibilities and timely execution of Web Executive
• Collaborate with SEO Team to implement strategies
• Liaise with Design and Development teams for tasks and projects
• Be proactive in pitching improvements to the websites
• Plan, implement, manage, monitor, and upgrade the client's website
• Respond to and troubleshoot all website issues
• Identify and respond to all website security breaches
• Ensure that the website is protected by enabling the appropriate security measures
• Conduct content audits to eliminate redundant and/or duplicate information
• Plan communication aligned with the brand’s strategy
• Ensure website quality and efficiency by conducting regular test plans
• Plan to improve the User Experience of the website regularly
• Collaborate with teams and management to ensure that the website aligns with brand strategy
• Prepare and present strategies to grow website metrics that are important to the brand
• Keep up-to-date with industry best practices and monitor competitor websites
• Plan, strategise and track promotional campaigns
• Analyse, Strategise, plan and prepare monthly website performance and present to internal and external stakeholders
• Maintain tracker of all updates on the website
• Ensure Client satisfaction & smooth communication

• All mails must be responded to within 24 hours on working days and any conversation about on-going/upcoming projects over whatsapp/call must be documented on mail

• At least 2 blog/video case studies highlighting business impact through website strategies implemented (Maximum 1 per brand)
• Atleast 4 instagram and linkedin carousel features for Schbang page highlighting small wins through strategy implemented (Maximum 2 per brand)
• Participate in at least 2 external website awards

• Strong attention to design detail
• Understanding user behaviour and building user journey
• Analytical mind and problem-solving attitude.
• Fantastic time management skills
• Ability to manage and work with teams
• Good clear communication
• At least 2 years of experience using any 2 CMSes
• Experience using at least 1 ecommerce platform (eg: Shopify, Magento)
• Google Analytics Power User
• Understand and read API Documentations
• Ability to adapt to new tools and softwares
• Resolve team conflict
• Good understanding of SEO
• Ability to troubleshoot website issues in a fast-paced environment
• Presentation skills
• Preparing Pitch decks

• Google Analytics
• Hotjar
• Microsoft Clarity
• CMS: Shopify, Wordpress, Magento, Drupal, Sitecore
• Shopify Analytics
• Google Search Console
• Google Tag Manager
• Google Docs, Slides, Sheets | Excel, Word, Powerpoint
• Photoshop & Illustrator basic
• Figma basic

• Job Title:- Fullstack Developer
• Experience:- 2-5 years of experience
• Job Location:- WFH
• Number of Vacancy:- 01, 5days working.
• Notice Period:- Can join less than a month
• Resources must have sound knowledge in Angular2+, http://asp.net/">ASP.NET Core, WEB API, Angular

Job Description:-

• Minimum 2-5 years of experience.
• Should have good understanding in Object Oriented Programming (OOP) concepts.
• Sound knowledge in Angular2+, http://asp.net/">ASP.NET Core, WEB API, Angular is desired.
• Exposure to complex enterprise application component development and maintenance.
• Good understanding of design patterns & principles.
• Ability to discuss normally encountered technical issues through verbally and oral to client/management team.
• Ability to work as an individual contributor /as a collaborative team member.
• Willingness to learn new technologies.
• Knowledge of Microsoft Azure, Oracle is an added advantage.
• Nice to have Docker and Azure container knowledge/experience.
• Basic knowledge of micro services.
• Nice to have Azure DevOps knowledge.
• Experience in CI/CD

Fullstack (Java with AngularJS or Node JS )

Primary Skill: JAVA,J2EE,AgularJS,WebServices

Secondary Skill: Post gres, Angual/React, AWS/GCP, Docker, API, Unix, Node JS, AWS, Docker, quartz, Shell script

Experience: 3 – 7 years

Notice: Immediate to 15 Days Max

Job Description:

Strong organizational and coding skills. Proficiency with fundamental front-end languages such as HTML, CSS and JavaScript. Hands-on experience and strong knowledge in
JavaScript frameworks such as Angular JS/React JS/Node JS and good coding skills in server-side development – Spring Framework, Spring Boot (latest 2.3.1), Core Java (Java 8 & above). Preferable skills in Microservices, Web services, Rest API and design patterns. Hands-on experience in Unix shell script. DevOps – Docker, Any Cloud Platform (AWS/GCP). Strong Integration knowledge in Java preferably in SAP interfacing - Good to have (for eg https://github.com/SAP/cloud-rest-api-client). Familiarity with database technology such as Hibernate/JPA (ORM), PostgreSQL. Good knowledge of designing and developing APIs. Good problem-solving skills. Excellent verbal communication skills.

• Looking for 0-30 Days and Notice Period Serving resources (Across the Globe)
• 4-13 years developing n-tier modern software applications in a highly transparent agile organization with iterations, continuous integration, and a drive for quality
• At least 4 years of experience in software development building Web Services in Java, SpringBoot, Elasticsearch, and Open source technologies
• At least 4 years UI programming experience with JavaScript, CSS, JSON
• At least 3 years using ReactJS or VueJS, jQuery and Bootstrap, or similar frameworks
• Experienced in service layer integration (e.g. data, authentication, 3rd party systems) using Ajax and REST APIs.
• Experienced in UI and backend unit testing, functional testing, and performance testing tools.
• Must have experience building responsive web applications and related best practices.
• Experience in building Micro Services using cloud native environments like Azure, Spring Cloud, AWS or GCP with sound understanding of Micro Services Design Patterns
• Strong interpersonal, written communication, and presentation skills
• Experience with real-time streaming processing (Kafka/Storm) is preferred
• Proven ability to design and implement web services in a RESTful manner, along with understanding our broader service-oriented architectures
• Proven ability to work within a cross functional agile team
• Must be a self-starter and able to work well with others in a fast-paced agile environment with an emphasis on collaborating and assisting the team to meet business objectives
• Ability to use tools such as JIRA, Git, etc. preferred
• Experience with containerized environments such as PCF, Docker, etc. is highly desirable

* Female Candidates Only
Role: CRM

Salary: Up to 20 K
Experience: 1- 3 years
Notice Period: Immediate Joiner
Location: NSP (New Delhi)

Responsibilities:

- Discover and pursue new sales prospects, negotiating deals and maintaining client satisfaction

- Collaborate with team members to achieve better results

- Negotiate/close deals and handle complaints or objections

- Aiming to achieve monthly and annual targets

- Learn details about our products and services

- Explain how our solutions align with the customer’s needs.

- Consult with sales and marketing team to ensure the efficiency

- Prepare and present reports when needed

- Understanding and promoting company programs

- Use effective communication approaches that include proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form