Position: BMC Helix Consultant (ITSM, DWP & Discovery)
Experience: 5–8 Years
Location: PAN India
Notice Period: 0-15 days
We are looking for an experienced BMC Helix Consultant with strong expertise in Helix ITSM, Digital Workplace (DWP), Discovery, CMDB, and platform integrations.
The ideal candidate should have hands-on experience in troubleshooting complex platform issues, implementing integrations, optimizing service catalog workflows, and supporting enterprise ITSM environments.
Key Responsibilities:
• Configure, customize, and support BMC Helix ITSM solutions.
• Build and optimize Digital Workplace (DWP) service catalog items and workflows.
• Troubleshoot and resolve complex issues related to performance, integrations, CMDB, and Discovery.
• Design and support integrations using REST APIs and web services.
• Work with CMDB normalization and reconciliation processes.
• Support Discovery integrations and ensure accurate CI data synchronization.
• Develop automated approval workflows and service fulfillment processes.
• Participate in platform upgrades, patching, testing, and production readiness activities.
• Collaborate with cross-functional teams and stakeholders to deliver business requirements.
Required Skills:
• 5–8 years of experience in BMC Helix / Remedy platform.
• Strong experience in Helix ITSM modules.
• Hands-on experience with Digital Workplace (DWP).
• Experience with BMC Discovery and CMDB.
• Knowledge of REST APIs and third-party integrations.
• Understanding of Incident, Change, Problem, and Service Request Management.
• Strong troubleshooting and root cause analysis skills.
• Excellent communication and stakeholder management skills.
Preferred Skills:
• Smart IT exposure.
• Identity management or SSO integrations.
• Experience supporting enterprise-scale ITSM environments.
If you are passionate about BMC technologies and looking to work on large-scale enterprise ITSM initiatives, we would love to connect with you.