Graphic Designer

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

FULL STACK DEVELOPER

JOB DESCRIPTION – FULL STACK DEVELOPER 

Location: Bangalore 

Key Responsibilities:       

Establish processes, SLAs, and escalation protocols for the support & maintenance of web applications       

Manage stakeholders with effective communication & collaborate with cross functional teams to address issues and maintain business continuity.      

Design, implement, unit test, and build business applications using React, React-Native, .Net Core, .Net 8, Azure/AWS and leveraging an agile methodology and latest tech like Agentic AI & Gihub Copilot.     

Facilitate scrum ceremonies including sprint planning, retrospectives, reviews, and daily stand-ups·       

Facilitate discussion, assessment of alternatives or different approaches, decision making, and conflict resolution within the development team       

Develop and administer CI/CD pipelines in cloud-hosted Git repositories, and source control artifacts via Git in alignment with common branching strategies and workflows    

Assist Software Designer/Implementers with the creation of detailed software design specifications      

Participate in the system specification review process to ensure system requirements can be translated into valid software architecture       

Integrate internal and external product designs into a cohesive user experience       

Identify and keep track of metrics that indicate how software is performing     

Handle technical and non-technical queries from the development team and stakeholders      

Ensure that all development practices follow best practices and any relevant policies / procedures 

Other Duties·       Maintain project reporting including dashboards, status reports, road maps, burn down, velocity, and resource utilization.    

Own the technical solution and ensure all technical aspects are implemented as designed. ·       

Partner with the customer success team and aid in triaging and troubleshooting customer support issues spanning across a range of software components, infrastructure, integrations, and services, some of which target 24/7/365 availability     

Flexible to work in rotational shift   

Required Qualification     

Previous experience of leading full stack technology projects with scrum teams and stakeholder management·       

BTech or MTech in computer science, or related field·       

3-5 years of experience.  

Required Knowledge, Skills and Abilities: (Include any required computer skills, certifications, licenses, languages, etc)·      

With Proficiency in .NET Core/.Net 8/, React, React-Native, Redux, Material, Bootstrap, Typescript, SCSS, Microservices, EF, LINQ, SQL, Azure/AWS, CI CD, Agile, Agentic AI, Github Copilot·       

Azure Dev Ops, Design System, Micro front ends, Data Science·       

Stakeholder management & excellent communication skills.    

Must have skills

React - 3 years

React Native - 3 years

Redux - 1 years

Material UI - 1 years

Typescript - 1 years

Bootstrap - 1 years

Microservices - 2 years

SQL - 1 years

Azure - 1 years

Nice to have skills

.NET Core - 3 years

NET 8 - 3 years

AWS - 1 years

LINQ - 1 years

Department Accounts and Finance

JD:  

Accounting Manage and oversee the day-to-day operations of the accounts and finance department.

 Ensure accurate and timely recording of financial transactions.

 Supervise the maintenance of general ledger and subsidiary ledgers.

 Review and approve journal entries and adjustments.

 Perform ledger scrutiny to identity unusual balances and highlight

the same with resolution measures.

Monitor reconciliation of bank accounts, receivables, and payables.

 Managing and maintaining borrowing and liquidity profile of the

Company and assisting CFO in evaluating various fund raising

options.

Preparation of documents relating to fresh borrowings and renewal

of existing credit lines.

Ensuring compliance with Indian GAAP and IND AS as per reporting

requirements of client companies Auditing.

Prepare and present timely and accurate financial statements and

reports to senior management.

 Prepare quarterly Ind AS financial statements as required for Board

&exchange filing.

 Assist in preparation of annual financial statements with disclosures.

 Assist in various audits and data requirements. (Internal, Stat & IFC)

Prepare various information packs as required for management and

board meetings.

Regulatory reporting Prepare and file quarterly RBI XBRL returns.

 Collation of information asked by RBI from time to time and during yearly inspection.

Ensure compliance with TDS, GST & Labour laws.

Skills Strong understanding of accounting principals.

 Knowledge of Indian taxation specially TDS & GST.

 Proficient with MS Office products. (MS Excel, word & outlook)

 Self-motivated and proactive with good communication skills.

 Working knowledge of Oracle fusion will be added advantage.

🔹 Role: Third Party Cyber Risk Services Operations – Lead Analyst

📍 Location: Bellandur, Bangalore

🕐 Work Timings: 01:30 PM – 10:30 PM

🕐 Type: Contract to hire

🏢 Work Mode: Monday (WFH), Tuesday–Friday (WFO)

📅 Experience: 10–12 Years

Job Summary:

Role Summary

The Lead Analyst will support Third-Party Cyber Risk Services operations by managing daily intake, executing workflows, and delivering data-driven risk assessments. This role is responsible for making defensible third-party risk decisions (including accept/reject), partnering with cross-functional stakeholders, and strengthening organizational cyber resilience.

Key Responsibilities

Third-Party Risk Management

• Manage and maintain the third-party risk management framework
• Perform inherent and residual risk assessments using data-driven methodologies
• Identify cyber risks associated with third-party vendors

Risk Analysis & Mitigation

• Define, implement, and track mitigation and risk treatment plans
• Analyse trade-offs to manage residual risk effectively
• Support defensible risk decisions aligned with business objectives

Stakeholder Collaboration

• Partner with:
• Procurement (contract advisors, category managers)
• Legal teams
• Business/Product owners
• Risk managers & analysts
• Security engineers & threat intelligence teams
• Communicate risk insights, impacts, and recommendations clearly

Operations & Delivery

• Manage intake and prioritize work based on risk
• Meet SLAs without compromising quality
• Handle escalations and resolve high-risk issues promptly

Process Improvement & Automation

• Define and enhance processes, procedures, and tools
• Identify efficiency opportunities and leverage automation/AI
• Drive continuous improvement initiatives

Metrics & Reporting

• Develop and analyse risk metrics and dashboards
• Track trends, risk posture, and control effectiveness

Required Qualifications

Core Expertise

• Strong experience in Third-Party Risk Management (TPRM)
• Knowledge of information security concepts: threat, vulnerability, impact
• Ability to apply risk concepts to policies, standards, and controls

Framework Knowledge

• Hands-on experience with NIST Cybersecurity Framework (CSF)
• Understanding of control effectiveness and compliance assurance

Analytical & Problem-Solving Skills

• Strong critical thinking and risk analysis capability
• Ability to break down complex problems and work in ambiguous environments
• Experience in designing and maturing processes

Communication & Leadership

• Excellent written and verbal communication skills
• Ability to influence stakeholders across levels
• Strong cross-functional collaboration skills

Agile & Execution Skills

• Experience working in agile environments
• Ability to prioritize tasks, remove blockers, and adapt quickly

Key Competencies

• Risk Assessment & Decision-Making
• Cybersecurity & Compliance
• Stakeholder Management
• Process Optimization
• Data-Driven Insights
• Automation & Innovation 

Job Title: HR

Department: People & Culture (HR)

Location: Surat / Ahmedabad (On-site)

Employment Type: Full-time

About the Company

We are an AI-driven nutrition platform on a mission to make healthier eating and living effortless. Our technology translates ingredients and dishes into reliable nutrition profiles, personalizing recommendations based on individual goals, contexts, and preferences — across home cooking, daily routines, and restaurant ordering.

Our stack includes Flutter mobile apps, a Python/Django API, real-time data services, and ML models for tagging, ranking, and predictions. We’re building a delightful, safe, and scalable experience that helps users choose better meals and track progress — with strong privacy, quality, and performance standards.

Role Summary

As the HR Lead, you will own and build HR end-to-end — from talent acquisition and employer branding to performance management, compensation, compliance, employee engagement, and HR analytics.

This is a hands-on role suited for a builder who can set up scalable People Operations processes in a fast-moving product startup.

Key Responsibilities

Talent Acquisition & Employer Branding

• Manage full-cycle hiring across Engineering, Product, Design, Data, QA, and Operations.
• Create structured hiring workflows — JDs, sourcing plans, scorecards, and interview loops.
• Build an employer branding playbook (careers page, social content, referral program, and events).

People Operations & Experience

• Design onboarding/offboarding experiences (pre-boarding, day-1, 30/60/90 plans, exit interviews).
• Implement and manage HRIS/ATS systems, attendance, asset management, and documentation.
• Drive engagement through town halls, recognition programs, wellness initiatives, and surveys.

Performance, Growth & Rewards

• Implement OKRs and quarterly performance reviews with competency matrices.
• Partner with leadership on compensation benchmarking, offer structures, and ESOP administration.
• Identify learning needs and plan L&D initiatives, mentorships, and manager enablement programs.

Policies, Compliance & Risk (India)

• Draft and maintain HR policies (Code of Conduct, Hybrid Work, Leave, IT/Security, Travel).
• Ensure statutory compliance: POSH (ICC setup), PF/ESI/PT, Shops & Establishments, Gratuity.
• Oversee payroll inputs, proof collection, and all employment letters (Offer, Probation, Confirmation).
• Manage vendor contracts (background checks, insurance, wellness) and maintain data privacy practices.

Culture & Communication

• Foster a respectful, inclusive culture; manage grievance and disciplinary procedures fairly.
• Keep leadership informed through concise updates, backed by HR data and insights.

Required Qualifications

• 5–8+ years of HR/People Ops experience in high-growth startups or product companies.
• Proven track record in setting up recruitment pipelines and HR processes from scratch.
• Strong understanding of Indian HR compliance: POSH, S&E, PF/ESI/PT, Payroll, Gratuity.
• Hands-on experience with HRIS/ATS tools, dashboards, and data analysis.
• Excellent communication, stakeholder management, and confidentiality handling skills.

Preferred (Nice to Have)

• Experience hiring for tech roles (Flutter, Python/Django, Data/ML, DevOps).
• Exposure to ESOPs, IP, and confidentiality agreements.
• Experience in health-tech/food-tech or privacy-sensitive domains.
• Background in change management and organization scaling (20→100+ employees).

KPIs / Success Metrics (First 6–12 Months)

• Time-to-hire: ≤ 35 days | Offer acceptance rate: ≥ 80%
• Onboarding NPS: ≥ 8/10 | 90-day retention: ≥ 95%
• Compliance: 100% statutory readiness, zero payroll errors
• Performance: Timely quarterly reviews with actionable OKRs
• Engagement: Improved eNPS and measurable L&D participation

Ways of Working

• Process-light, outcome-focused: Clear SLAs for hiring and employee requests.
• Data-driven: Dashboards for hiring funnel, attrition, headcount, and cost per hire.
• Documentation-first: Maintain policy wikis, templates, and checklists.
• Partner closely with Founders, Engineering, and Finance, ensuring proactive communication.

The Role

We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

Key Responsibilities

• Contact prospective customers through cold calling and emails.
• Follow up on data and leads developed by the sales team.
• Provide support to the marketing team by inviting prospective customers for promotional events.
• Address customer needs and requirements.
• Transfer qualified leads to experienced sales professionals.
• Identify key prospects for sales and develop interests.
• Record and expand your lead database for cold calling and emails.
• Conduct remote demos of our products.
• Follow up diligently on any leads showing interest
• Direct email marketing to key clients and prospects
• Conduct client or market surveys to obtain information about potential leads
• Participate in the preparation of proposals and / or sales presentations
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Key skills and experience required

• Minimum Bachelor’s Degree or equivalent.
• Excellent communication skills.
• Ability to engage in conversations and make accurate judgments.
•  Proficiency in all Microsoft office applications and customer relationship management (CRM) software.
•  Strong analytical and problem-solving skills.
• Excellent negotiation and consultative sales skills.
• Exceptional customer service skills.
• Strong project and time management skills
•  Experience working with Western companies (preferred)

• JAVA Microservices with AWS needed
• Provide solution architecture & design involving Cloud and DevOps
• Develop new microservices in a cloud-native way.
• Ensure the unit testing and code coverage are achieved as per the agreed percentage.
• Build reusable code and libraries for future use.
• Optimize application for maximum performance and scalability.
• Collaborate, and coordinate with team members and key stakeholders.
• Communicate effectively with different stakeholders.
• Ensure best practices & standards are followed during SDLC.
• Takes ownership of the whole solution from a technical perspective and ensures adherence to defined Architecture & Design.
• Ensures the latest technology standards, and guidelines are utilized for development.
• Performs consistent & adequate code reviews & feedback to the team.
• Training and induction of new resources on the projects.

Skills and Qualifications

• Deep understanding of OOPs and OOAD.
• Expert and hands-on in Java JEE and Spring framework, Spring Boot.
• Should have experience with RESTful web services and API standards.
• Should know various integration patterns in distributed environments.
• Working knowledge of microservice architecture and different design patterns.
• Hands-on in writing unit tests with Mockito and code coverage tools.
• Hands-on data modeling (Logical physical).
• Knowledge of RDBMS, SQL and any ORM framework (JPA, Hibernate etc.)
• Should know Event-driven and asynchronous programming using message broker.
• Should know about cloud IaaS, PaaS, SaaS and Serverless models of any cloud provider (AWS, Azure, GCP), preferably AWS.
• Knowledge of JavaScript frameworks like NodeJS (For the Backend) and Angular React (For Frontend) will be added advantage.
• Good to have DevOps related technologies like Container (Docker), Container Orchestrator (Kubernetes EKS)
• Excellent in communication

Job Description- Implementation Specialist

 What is the role?

As an Implementation specialist, you will focus on understanding & implementing incentive structures of our clients from various industries such as insurance, banking, IT services, FMCG etc and on delivering a world-class customer experience. The person who joins the team in this position must share our passion and commitment to serving our customers. The candidate should have experience in forging and building brand relationships. A good understanding of sales data for analytics is a must. Key Responsibilities

• Digitize Customer’s incentive programs after understanding data and customer requirements.
• Understands client’s data structures & consults client on optimizing the data templates
• Setup the client’s account with the initial data, create necessary data relationships & setup incentive programs
• Train & handhold client in using the platform & effectively manage their incentive structures on the platform
• Should be able to build analytical models to convert data into future templates so others can use them. • Build relationships with the existing clientele.
• Partners with Product, Project Manager, and other business owners to define the business need for the project.
• Coordinate with internal and external stakeholders to meet customer requirements and expectations.
• Support and contribute to stakeholders with the information needed for publication and user training documentation.
• Ability to contribute to implementation/Onboarding process improvements
• Performs other additional duties as assigned. What are we looking for? An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.•

 BE/MBA from a reputable university.

• Strong working knowledge of excel along with data analysis & reporting is a must
• 1-3 years of data analysis & business analysis experience. Consulting experience is a plus
• Hands-on experience in onboarding SAAS products.
  • Excellent problem solving skills & analytical aptitude
• An exceptional soft skill, including the ability to talk with both technical and business concerns.
• Must be able to work independently
• Ability to work effectively in a team environment.
• Weekly/monthly/quarterly status reporting to the stakeholder
• Ability to easily pivot from one task to another, including managing multiple projects and timelines. Whom will you work with? The selected candidate will be working with the Head of Product/Program management and will also get a chance to work with the Leadership on important customer projects.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Compass.

We are We at Compass strive to make selling fun with our SaaS incentive gamification product. Compass is the SaaS commerce , gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards, and analytics to help accelerate performances and sustain growth. We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done.

Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.

Way forward If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume.

All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.

Graphene is a Singapore Head quartered AI company which has been recognized as Singapore’s Best Start Up By Switzerland’s Seedstarsworld, and also been awarded as best AI platform for healthcare in Vivatech Paris. Graphene India is also a member of the exclusive NASSCOM Deeptech club. We are

developing an AI platform which is disrupting and replacing traditional Market Research with unbiased insights with a focus on healthcare, consumer goods and financial services.

Graphene was founded by Corporate leaders from Microsoft and P&G and works closely with the Singapore Government & Universities in creating cutting edge technology which is gaining traction with many Fortune 500 companies in India, Asia and USA.

Graphene’s culture is grounded in delivering customer delight by recruiting high potential talent and providing an intense learning and collaborative atmosphere, with many ex-employees now hired by large companies across the world.

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the rare start-ups which is self-funded and is yet profitable and debt free. We have already created a strong bench strength of Singaporean leaders and are recruiting and grooming more talent with a focus on our US expansion.

  Cloud Systems Administrator position responsibilities includes:

• Configure and fine tune cloud infrastructure
• Install and configure virtual cloud
• Support cloud servers including security configurations, patching, and
• Establish Virtual Private Networks (VPNs) to customer
• Develop scripts for automating client/server
• Monitoring, automating processes & recovery
• SQL server and noSQL dB configuration, maintenance and administration
• Network admin and configuration

• Engineering degree in Computer Science or equivalent
• Minimum of 4 years with Linux/Windows server administration
• Proficient with MS SQL Server administration, Cosmos DB
• Experience with supporting application and database servers
• Strong experience with IIS, other web servers
• Strong experience with Security – Identity, Access Control and Data Protection
• Strong experience with Microsoft Azure
• DevOps skills – Automated build and release management experience
• Resource and Cost Optimization

• Experience with Docker and Kubernetes. Certifications like CKAD a plus
• Certification on Azure Administration (AZ – 104) a plus

• Should have the passion to work for the organization thereby growing with the
• A good team player as well as be able to contribute individually as and when
• Should be able to mentor juniors if any need
• Should be able to learn any new technology if the project
• Leadership Capability, Self-motivated, highly collaborative, working through uncertainties and unknowns, Exceptional analytical and problem-solving skills, Getting things done, Continuous learning