Graphic Designer

Designation – Project Coordinator

Work Location – Ahmedabad (WFO)

Responsibilities:

Support the project manager with end-to-end project management activities.

Prepare project management deliverables such as the project charter, project plan or schedule, risk and issue tracker, communication plan, stakeholder mapping, MOM, and weekly reports.

Standardize processes and define templates for project deliverables. Prepare reports and dashboards.

Manage resourcing and optimize resource utilization handle knowledge management and organize trainings.

Manage document onboarding and off boarding processes.

Required Skills:

1 to 2 years of professional experience in the IT industry.

Good understanding of SDLC phases, knowledge of project management methodologies and models (Waterfall and Agile).

Hands-on experience with project management tools such as Jira, Asana, etc.

Excellent communication skills (both written and verbal).

Attention to detail, negotiation skills, critical thinking, and task management.

Hi,

We are hiring for QA Assurance Automation Engineer

Role Responsibilities:

You will be responsible for analysing the functionality of applications and designing automated tests to validate their performance. You will also be required to identify bugs and collaborate with the software design team. To ensure success as a QA automation engineer, you should have advanced programming skills, must be able to design and write efficient test procedures for every software application.

• Identifying software application weaknesses and target areas.
• Sketching out ideas for automated software test procedures.
• Reviewing software bug reports and highlighting problem areas.
• Writing automation scripts and implementing software applications.
• Troubleshooting automation software and finalizing system procedures.
• Identifying quality issues and creating test reports.
• Collaborating with operations teams to understand the customer issues and feedbacks and work with the various software teams to solve application faults.
• Analyse and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements

Required Skills and Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field.
• Previous experience working as a QA automation engineer.
• Advanced programming skills including automation systems and databases.
• Experience in writing automation scripts using PHP and Selenium (RC and WebDriver)
• Review manual test cases for the relevant application and provide feedback on suitability for automation to the project team
• Excellent analytical skills.
• Detailed knowledge of application functions, bug fixing, and testing protocols.
• Good written and verbal communication skills.
• Keen attention to detail.

CRM Functional Consultant

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

Skills:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.

Requirements:

At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant

Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

Responsibilities:

- Taking initiative in the Design and Development of Android applications.

- Ship reliable software practicing robust software design and in-depth code reviews.

- Design major software components, systems, and features and implement full-stack app foundation features and core app features.

- Take ownership, design, develop and deploy in a collaborative environment with other team members

- Knowledge of architect solutions using innovative technology ideas and industry-leading methodologies.

Requirements:

- Good hands-on experience in developing and deploying Android apps Android native/cross-platform.

- Comfortable with JAVA and Kotlin both.

- Experience implementing integrated solutions with APIs built using RESTful web services.

- Strong analytical and debugging skills.

- Good understanding of Data Structure and Algorithms.

- Adapt to a dynamic work environment. Stay updated with the latest in technology and always think customer first.

- Study and understand the product specifications thoroughly to design appropriate software solutions. Suggest improvements and optimize existing implementations.

- Ability to identify and deliver POCs and Demos in a record timeframe.

- Encourage and coordinate with the team around new technologies, processes, and approaches.

- Proficiency in various Design Principles and app development methodologies.

- Strong communication skills with a people-first approach without compromising on engineering tasks

• Manage security tools(Snyk, Fossa, Trivy).
• Manage vulnerability programs. Triage vulnerabilities, assign priorities and owners, follow up on the mitigation 
• Monitor license violations.  
• Perform Security Assessments and Threat Modeling
• Security Incident Response. Be part of a security-on-call team in PagerDuty, act as incident commander, perform Root Cause Analysis.
• Drive security initiatives(Web Application Security, Least-privilege principle, Secrets Management, Key Management, PKI and Certificate Management, Anti-fraud protection).
• Given our fast pace and startup nature, things change over time and your job responsibilities will too.

You'll need:

• Web application security experience.
• Familiarity with a modern SaaS infrastructure and application development.
• Manual and/or automated Penetration Testing (white box, black box & grey box).
• Good understanding of security risk(OWASP Top 10).
• Pen-testing: burp suite/ postman, etc.
• Vulnerability management: Snyk, fossa, NexusIQ, WhiteHat security, aqua security, GitHub security, etc.
• Familiarity with major security protocols.
• Collaboration, transparency, and integrity.
• BS/MS degree; 5+ years of relevant experience.

Nice to have:

• Experience in scripting languages(BASH, Python, JS, etc).
• CEH, CSSLP, GIAC, OSCP, OSCE, or other related industry-recognized certifications.
•  

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.