About Kreaserv Media Private Limited
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PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Key roles and responsibilities:
• Responsible for faster closure of Commercial Food Court Contracts along with preparing plans for maximizing revenue along with ensuring the right mix of F&B vendors/brands deployment.
• We are seeking highly motivated, intellectually curious individuals, structured thinkers, and quick problem solvers who gravitate toward a process-driven approach to building commercial - partnerships with various sectors
• A target-oriented approach which realizes the company's revenue goals
• Develop and maintain a healthy pipeline and maintain a high conversion rate
Qualifications:
• Candidates from Tier-1 Colleges and/ or from technology sector will
be preferred
• Strong negotiation and relationship-building skills
• 3+ years of SaaS Sales experience
• A high degree of focus along with time management and planning.
• Display of strong people skills
We are looking for an Android Developer. As an AndroidDeveloper, you will work within our engineering team todeliver functional & user-friendly Android applications in atimely manner.
Requirements:
Degree in Computer Science, Engineering, or arelated field
Experience: 3 to 5 Years
You have prior experience as an Android Developerusing Kotlin, Java, Android SDK, Android NDK
You have experience in publishing an application onthe Google Play storeProven work experience in design patterns mobilearchitecture using frameworks such asMVVM/MVC/MVPFamiliarity with RESTful APIs to effectively integrate Android applications
Proficient understanding of code versioning toolssuch as GitFamiliarity with various testing toolsYou are a problem solver with good analytical skills
Responsibilities :
Writing clean and efficient codes for Android applications
Monitoring the performance of live apps and work on optimizing them at the code levelIdentifying and resolving bottlenecks, rectifying bugs, and enhancing application performance
Performing unit and instrumentation tests on code
Collaborating with cross-functional teams to define and design new features
Staying up to date with new mobile technology trends, applications, and protocols
Job Description:
● At least 4 to 8 years of experience in software quality assurance manual testing
● Proven record of test strategy and planning, STLC, deployment, defect tracking, and test harness.
● High degree of initiative with a passion for learning technology.
● Must have strong hands-on experience on any programming language PHP, React Native JavaScript, HTML, CSS.
● Must be competent enough on API testing using Rest Assured and Postman.
● Performance testing experience with relevant automation and monitoring tools (e.g., JMeter, load runner).
● Responsible for coming up with and executing scale tests, performance, and longevity tests.
● Must have testing experience on cloud-based platforms and working knowledge on integration testing using CI/CD pipelines.
● Should have working experience with at least one of the MYSQL databases and NoSQL DB viz.
● Cosmos Db, Cassandra, MongoDB.
● Should have strong fundamental understanding of network topology and the TCP/IP stack and working knowledge of load balancing methods and deployment architecture
● Experience with GIT Hub, Maven, HP ALM, Jira, Jenkins, code coverage tools and CI/CD
● Exposure of sizing (estimating) the project and defining timelines
● Good to have knowledge of Platforms like Windows / UNIX / Mainframe.
● Work under the direction of the Game QA Lead to provide test support for two dozen experienced game designers, artists, and engineers.
● Perform daily smoke tests of game builds, using the build computer and the install scripts.
● Run through and write test plans for existing and new features. Become familiar with the project design by closely reading project documentation and reaching out regularly to our team of game developers.
● Verify that identified bugs are fixed in the database.
● Identify and bug new issues that occur in the HMD and tablet interface.
● Build on your own fundamental QA skills by learning the specifics of game development QA for mobile devices, VR headsets, and experimental technology.
● Engage in continuous improvement of the QA process.
● Maintains quality service by establishing and enforcing organization standards.
● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of the-art practices; participating in professional societies.
● Contributes to team effort by accomplishing related results as needed
Responsibilities
- Develop test scenarios and cases as per the sprint requirements from product owner
- Should prepare the effective test data for the identified cases.
- Should be able to configure the test environment.
- As per the sprint planning, execute test cases and report the bugs.
- The test execution involves at the user interface level, including functional tests, UI tests and workflow tests to identify system and software problems and their causes
- Work with automated test cases using already existing frameworks
- Work in agile Team and actively participate in agile events
- Be an advocate of high quality of the products you work on
Minimum Qualifications
- 3-5 years of in-depth QA Engineering experience in enterprise applications in ERP/ SCM/ CRP domains.
- Bachelor’s degree in engineering or equivalent work experience
- Experience with manual testing, automation testing using Selenium with appropriate frameworks
Job requirements
- A strong engineer with excellent Ruby experience working with Ruby on Rails
- Experience with Node.js
- Experience with SQL/nosql databases(Postgresql, cassandra, MongoDB)
- Experience with REST services and API design
- Experience with building the system for scale
- Experience with version control systems (bitbucket, git etc.)
- Experience working with AWS
- Experience with docker/microservices will be an added advantage
- Knowledge of unit & integration testing
- Knowledge of agile development process, jira
- Strong knowledge of algorithms and Data structures
- Basic understanding of the HTTP protocol
- Demonstrated experience working on application development projects and test-driven development. Experience in writing high quality code
- Knowledge of blockchain technology, smart contracts and cryptocurrency will be an added advantage
- Experience in fintech domain will be another added advantage
- Bachelor’s degree in computer programming, computer science, or a related field.
- Fluency or understanding of specific languages, such as Java, PHP, or Python, and operating systems may be required.
- 3+ years of experience with Ruby On Rails.
- Strong Project & Time Management Skills, along with the ability to apply these skills while working independently, or as part of a team.