Product Head

Strong Key Account Management / Customer Success Profiles

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Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.

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Mandatory (Skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to managing accounts.

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Mandatory (Skill 2): Must have proven experience in renewals, retention, upsell, cross-sell, and expansion within assigned accounts

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Mandatory (Skill 3): Must have experience handling contract renewals, pricing discussions, and negotiation ownership

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Mandatory (Skill 4) – Must have startup / lean-team experience and demonstrated ability to handle high pace and high account volume

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Mandatory (Tool) – Proficiency with CRM tools, project management, and data analysis.

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Mandatory (Industry) – Must come from a product-based tech company in the D2C commerce-enablement ecosystem (checkout/payments, fintech, engagement/retention SaaS, WhatsApp commerce, loyalty, logistics, or commerce ops), with direct hands-on experience in D2C retention and account expansion.

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Mandatory (Market) – Must have exposure to the Indian market, with at least the most recent 2 years spent working in the Indian market. Purely global/international market experience will not be considered.

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Mandatory (Note) – CTC is inclusive of 20 percent variable

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Preferred (Background) – Engineering / technical background, or strong technical fluency explicitly valued by the client

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Preferred (Functions) – Hands-on with QBRs, account strategy/forecasting (revenue, retention, satisfaction), and upsell/cross-sell-led account expansion.

• Graduation in planning/ engineering /environment management / water resource management /planning / science and preferably with a master's degree in relevant field.

• Should have experience of working in sanitation projects. Herein sanitation will include both solid & liquid waste management.

• Assist in revision and conceptualization of other incremental interventions that will improve the experience of pilgrims.

• Support the Authority in Open Defecation Free (ODF) and odour free with adequate toilet facilities.

• Support in financial sustainability, including cost optimisation and improving overall performance of the Client.

• Assist in sector-wise citing of toilets in Mela area.

• Drafting SOPs for installation, Operation and maintenance of multiple inventories of toilets like FRP (Fiber-Reinforced Plastic) toilets, Stainless Steel toilets, Kannath Toilets, Mobile Toilets, Tin toilets, Urinals etc. ensuring compliance to NGT guidelines.

• Capacity building of the Swacchagrahis (Sanitation Volunteers) through regular trainings and orientations for Clean, Open Defecation Free and odour free Mela.

Goal: Build a full-service SEO and content ecosystem to dominate local organic search in the rehab, addiction treatment, and mental health space across Los Angeles.

STRATEGIC OBJECTIVES

1. Establish authority and trust (EEAT: Expertise, Experience, Authoritativeness, Trustworthiness).
2. Outrank competitors in high-intent and local keywords for drug treatment and mental health services.
3. Provide tools/resources (like AA & Mental Health finder apps) to improve user experience and engagement.

CORE TEAM ROLES

You’ll want a cross-functional team like this:

1. Project Manager

• Coordinates timelines, resources, and deadlines.
• Interfaces between all team members and stakeholders.
• Understands SEO, content, and development cycles.

1. SEO Strategist

• Develops keyword strategy covering primary, long-tail, question-based, and local intent searches.
• Performs competitive analysis.
• Creates on-page and off-page SEO plan.
• Conducts technical audits and recommends fixes.

1. Content Lead / Editor

• Oversees human-written blogs, FAQs, and optimized location pages.
• Coordinates with medical/clinical reviewers for compliance.
• Manages style, tone, and voice.

1. Writers (Industry-Specific)

• Experienced in addiction recovery, mental health, and healthcare writing.
• Writes with empathy, authority, and factual accuracy.

1. Web Developer

• Optimizes website speed, mobile experience, and user interface.
• Develops custom tools such as AA Meeting Finder and Mental Health Services Finder.
• Implements schema markup, accessibility, and mobile-first design.

1. Link Builder / Outreach Specialist

• Acquires quality backlinks from reputable health, news, and community sites.
• Builds citations and listings in trusted directories.

1. Graphic Designer

• Creates infographics, branded visuals for blogs and landing pages.
• Ensures image SEO optimization.

DELIVERABLES

CATEGORYDELIVERABLESContentBlogs, FAQs, optimized location pagesLocal SEOCitation building, Google Business Profile management, schema markupTechnical SEOWebsite speed, structure, mobile UX, indexationMeta & On-Page SEOMeta titles/descriptions, alt tags, internal linkingTools/FeaturesAA Meeting Finder, Mental Health Finder toolsVisual ContentInfographics, blog graphics, comparison chartsBacklinksQuality backlinks from reputable domains

We’re in search of an experienced product manager to lead a multidisciplinary development team. The ideal candidate will have a keen eye for gaps in consumer product offerings and an innovative mindset for filling them. This person should be a highly skilled market analyst with a proven ability to strategize the full lifecycle of a product, from conception to release. We’re looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share.

Job Profile:

Location: Chennai/WFM

Experience: 8-10 yrs

Role and responsibility

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience, and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Develop product pricing and positioning strategies.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with engineering teams to deliver quick time-to-market and optimal resources.
• Drive product launches including working with the public relations team, executives, and other product management team members.
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
• Act as a product evangelist to build awareness and understanding.
• Represent the company by visiting customers to solicit feedback on company products and services.

Skills and qualifications

• Bachelor’s or master’s degree in product design or engineering.
• Previous experience in software development will be added advantage.
• Rich experience in a dynamic product management role – 8-10 Years.
•  Should have work experience in Travel industry/booking industry- 5-6 Years.
• Proven success in overseeing all elements of the product development lifecycle.
• High effectiveness in managing cross-functional teams.
• Good writing skills (Product Feature, Requirement gathering, user story, etc), combined with strong presentation and public speaking skills.

• Working with Managers to determine hiring needs for the business function team
• Sourcing potential candidates through online channels (e.g. social platforms and professional networks)
• Partnering with Recruiting firms
• Developing a strong relationship with various agencies and work with them to get the right candidates
• Developing strong stakeholder relationships (Hiring Managers) and maintaining effective communication channels
• Designing job descriptions and interview questions that reflect each position’s requirements
• Facilitating the initial conversation with all candidates
• Being the key contact for internal applicants
• Managing internal posting and employee referral programs
• Screening and recommending candidates to hiring managers, handling reference checks, HR round
• Collaborating with stakeholders to improve and streamline the talent acquisitions processes and workflows as we scale the business function teams
• Working closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment

Desired Candidate Profile

• Graduate or Post-Graduate with 2-4 years of relevant experience in recruiting
• Hands-on experience with recruiting across level with a good understanding of various interview techniques and evaluation methods
• Strong organization, interpersonal and communication skills required
• Ability to deal appropriately with highly confidential information
• Ability to prioritize and juggle multiple tasks simultaneously
• Comprehensive knowledge of, and experience with, Microsoft Word/Excel/PowerPoint
• Hands-on experience with Avature or similar ATS is preferred    

• Responsible for creation and maintenance of website pages.
• Creating new WebPages based on all information provided by the stakeholder.
• Creating new pages within the CMS from a template, or by adding components to a page.
• Working on the existing website by setting up new pages and uploading content within the content management system (CMS).
• Uploading content (text, images carousels, videos, and animations etc) to the existing website.
• Adding Meta data and descriptions to website.
• Populating new pages with content.
• Maintenance of content on the websites, primarily through building, replacing, and uploading content in the CMS.
• Migrating content from existing media libraries into the new DAM -Digital Asset Management and tagging images.
• Adding metadata to the assets uploaded to the DAM.
• Replacing or editing content to keep up-to-date.
• Quality assuring content before upload e.g. checking file weight sizes, and file formats are correct.
• Focus on the quality and accuracy of the material displayed on the website.
• Ensuring all site content is appropriately tagged and searchable.
• Collaborating with stakeholder and approvers to ensure content is published on time and the pages meet the experience and best practice definitions for our site.
• Maintaining documentation and guidance on content processes and keep this up-to-date at all times.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs