Customer relationship Executive / Manager

Head – Sales / Business Development

Objectives of this role

• Represent the company effectively with comprehensive knowledge of our offerings

• Research consumer needs and identify how our solutions address them

• Hire, train, motivate, and advise a team of sales representatives

• Achieve company objectives by planning thoroughly, setting sales goals, analyzing performance data, and making forecasts

• Develop skills continuously for hiring, training, and leading team members, and ensure that they're using effective sales tactics to meet revenue objectives

• Generate leads, and establish and nurture client relationships

Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach

• Meet with potential clients and grow long-lasting relationships that address their needs

• Recruit sales representatives, set objectives, train and coach them, and monitor their performance 

• Identify knowledge gaps within the team and develop plans for filling them

• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress

• Manage the month-end and year-end close processes

Required skills and qualifications

• 8-10 years of experience in managing sales in a corporate setting

• MBA (Sales) 

• Proven record of success with the entire sales process, from planning to closing and overachieving sales targets

• Excellent communication, interpersonal, and organizational skills

• Superb leadership ability

• Ability to travel at least 20% of the time

Preferred skills and qualifications

• Motivational speaking experience

• Proven success rate at levels above sales quota

**Hiring for International BPO Sales Executive for Inbound Process**

Must have experience in sales for at least 1 yr in any International Outbound BPO

Process - Travel Sales (US Shift)

Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales

Location: Ecospace Business Park (Kolkata)

Salary - upto 25k plus Incentives upto 1 'lac

**Looking for immediate Joiner**

**Ready to work in Night Shift**

**Must have exp in US Sales Process**

Interested one can connect Uzma

Job description:

• Maintain the database of candidates along with all follow-ups related information.
• Posting vacancies on portals.
• Match the profile of the candidate on technical grounds Responsible for negotiation, paperwork validation and closed candidates for assigned requisitions.
• Responsible for editing and formatting resumes matching consistency and giving visual and technical perfection to them for presenting it to clients.
• Maintaining Candidate/Vendor relation on the progress of submittals made, Interview Coordination and taking care of the joining formalities, background checks, references, coordination with internal accounting team and for timesheets, etc.
• Ensure the target is met in terms of required submittals daily as well as required number of placements.
• Marketing our Bench Consultants (H1 Transfer/OPT/CPT/F1/L1, GC, and US CITIZEN).
• Developing new contacts with tier 1 vendors / Clients. Someone who has been in the industry and can be bring existing clients to support us.
• Should be able to generate Leads by cold calling to acquire a new direct client.
• Understanding their requirement and clearly articulating the resume and formatting it as required.
• Communicating with the consultants daily and update about submissions and interviews.

Required Candidate profile:

• Any graduate can apply (BBA/BCOM will be preferable)
• Good Communications Mandate.

Experience:

• Freshers and Experienced (Min 6 months relevant experience)

Working Location:

• 3rd Floor Vicenza House, Friends Society, Opp. C H Jewellers, Alkapuri, Vadodara, Gujarat 390007

Working Hours:

• US Shift (Mon-Fri)
• Onsite

• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with the company's services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Understanding in-depth knowledge to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Roles & responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information via email.
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers and updating the same on CRM
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services
• Upselling products and service
• Researching and qualifying new leads

* Female Candidates Only
Role: CRM

Salary: Up to 20 K
Experience: 1- 3 years
Notice Period: Immediate Joiner
Location: NSP (New Delhi)

Responsibilities:

- Discover and pursue new sales prospects, negotiating deals and maintaining client satisfaction

- Collaborate with team members to achieve better results

- Negotiate/close deals and handle complaints or objections

- Aiming to achieve monthly and annual targets

- Learn details about our products and services

- Explain how our solutions align with the customer’s needs.

- Consult with sales and marketing team to ensure the efficiency

- Prepare and present reports when needed

- Understanding and promoting company programs

- Use effective communication approaches that include proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form