Customer relationship Executive / Manager

Palcode.ai is an AI-first platform built to solve real, high-impact problems in the construction and preconstruction ecosystem. We work at the intersection of AI, product execution, and domain depth, and are backed by leading global ecosystems

Role: Full Stack Developer

Industry Type: Software Product

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

Key Responsibilities

• Develop and implement user-centric features on web platforms to enhance overall experience and usability.
• Collaborate with designers, backend engineers, and product teams to deliver cohesive and scalable products.
• Solve diverse technical and integration challenges by building efficient solutions that connect with automation systems.
• Apply best practices to create reusable, testable, and maintainable components and frameworks.
• Optimize application performance and ensure responsive and adaptive design across multiple devices and browsers.

Qualifications

• Strong understanding of modern front-end development frameworks and architecture.
• Hands-on experience building interactive, high-performance web applications.
• Proficiency with:
• React, Redux, html, css, javascript
• Build tools like Vite, CSS preprocessors such as Less/Sass
• Solid grasp of UI/UX principles, responsive design, and accessibility standards.
• Experience integrating front-end solutions with REST APIs or automation systems is a plus.
• Strong problem-solving skills and a collaborative mindset.

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Job Title: DevOps - 3

Roles and Responsibilities:

• Develop deep understanding of the end-to-end configurations, dependencies, customer requirements, and overall characteristics of the production services as the accountable owner for overall service operations
• Implementing best practices, challenging the status quo, and tab on industry and technical trends, changes, and developments to ensure the team is always striving for best-in-class work
• Lead incident response efforts, working closely with cross-functional teams to resolve issues quickly and minimize downtime. Implement effective incident management processes and post-incident reviews
• Participate in on-call rotation responsibilities, ensuring timely identification and resolution of infrastructure issues
• Possess expertise in designing and implementing capacity plans, accurately estimating costs and efforts for infrastructure needs.
• Systems and Infrastructure maintenance and ownership for production environments, with a continued focus on improving efficiencies, availability, and supportability through automation and well defined runbooks
• Provide mentorship and guidance to a team of DevOps engineers, fostering a collaborative and high-performing work environment. Mentor team members in best practices, technologies, and methodologies.
• Design for Reliability - Architect & implement solutions that keeps Infrastructure running with Always On availability and ensures high uptime SLA for the Infrastructure
• Manage individual project priorities, deadlines, and deliverables related to your technical expertise and assigned domains
• Collaborate with Product & Information Security teams to ensure the integrity and security of Infrastructure and applications. Implement security best practices and compliance standards.

Must Haves

• 5-8 years of experience as Devops / SRE / Platform Engineer.
• Strong expertise in automating Infrastructure provisioning and configuration using tools like Ansible, Packer, Terraform, Docker, Helm Charts etc.
• Strong skills in network services such as DNS, TLS/SSL, HTTP, etc
• Expertise in managing large-scale cloud infrastructure (preferably AWS and Oracle)
• Expertise in managing production grade Kubernetes clusters
• Experience in scripting using programming languages like Bash, Python, etc.
• Expertise in skill sets for centralized logging systems, metrics, and tooling frameworks such as ELK, Prometheus/VictoriaMetrics, and Grafana etc.
• Experience in Managing and building High scale API Gateway, Service Mesh, etc
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Have a working knowledge of a backend programming language
• Deep knowledge & experience with Unix / Linux operating systems internals (Eg. filesystems, user management, etc)
• A working knowledge and deep understanding of cloud security concepts
• Proven track record of driving results and delivering high-quality solutions in a fast-paced environment
• Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment. 

Financial Management & Reporting:

•Oversee all accounting transactions, monthly, quarterly, and annual closings, and publish timely financial statements.

•Prepare budget forecasts, supporting annual financial planning and financial health assessments.

Compliance & Taxation:

•Compute and file tax returns, ensuring GST compliance with regulations.

•Conduct audits to maintain financial accuracy, adhere to standards, and comply with financial policies.

•Regularly review bookkeeping for accuracy and compliance.

Cash Collection:

•Oversee the company’s cash collection process and ensure that cash receipts are processed efficiently and accurately.

•Monitor and track cash flow regularly, ensuring sufficient funds are available for operations.

•Coordinate with the sales and customer service teams to address any issues or discrepancies related to payments.

Trade Receivables Management:

•Monitor and manage trade receivables, ensuring that outstanding invoices are followed up on and collected in a timely manner.

•Track aging of receivables and ensure that overdue accounts are actively pursued.

•Issue statements and reminders to clients regarding overdue payments.

Account Reconciliation & Financial Health:

•Manage balance sheets, profit/loss statements, and report on the company's financial health and liquidity to stakeholders.

•Audit financial transactions and documents, maintaining meticulous records.

Technical Proficiency & Confidentiality:

•Reinforce financial data confidentiality and conduct database backups as necessary to secure sensitive information.

•Proficiently utilize Tally, Oracle, and Excel for comprehensive financial analysis and reporting.

•Stay updated with industry standards and best practices to ensure high-quality and secure financial data handling.

React.JS JD:

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a react.js developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class react.js developer should be able to design and build modern user interface components to enhance application performance.

React.js Developer Responsibilities:

Meeting with the development team to discuss user interface ideas and applications.

Reviewing application requirements and interface designs.

Identifying web-based user interactions.

Developing and implementing highly responsive user interface components using react concepts.

Writing application interface codes using JavaScript following react.js workflows.

Troubleshooting interface software and debugging application codes.

Developing and implementing front-end architecture to support user interface concepts.

Monitoring and improving front-end performance.

Documenting application changes and developing updates.

React.js Developer Requirements:

Bachelor’s degree in computer science, information technology, or a similar field.

Previous experience working as a react.js developer.

In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.

Experience with user interface design.

Knowledge of performance testing frameworks including Mocha and Jest.

Experience with browser-based debugging and performance testing software.

Excellent troubleshooting skills.

Good project management skills.

Position: Graphic Designer (Full Time)

Location: New Delhi

Company Profile:

Mindler’s disruptive career assessment and counselling products are loved by thousands of users globally, and it is growing at a very fast pace. We are looking for assertive, energetic, and creative people to join our awesome team, including people from ISB, Harvard, IIT, and other top-tier institutes. With a unique and scalable model to address the unorganized career counselling sector, Mindler works on both the demand and supply side of the career guidance problem through its revolutionary products which include:

• Mindler’s Career Platform for Students: The platform aids career discovery, mapping & planning for students through state of the art career guidance tools including career assessments, college planners, entrance exam trackers, virtual internships, profile building, resume building, personalized mentoring, alumni tracking & scholarship discovery

• Mindler’s SAAS Platform for Institutions/ Career Coaches: The platform automates the process of career guidance for career experts & help educators add effectiveness while creating a comprehensive career guidance ecosystem in their institution

• Mindler’s International Certified Career Coach (ICCC) Program: The ICCC program is a multi-level global credentialing programs for educators; jointly delivered along with world’s leading career coach credentialing bodies - NCDA (USA) and CDA (USA)

Job Profile:

A Graphic Designer is a critical part of our mission to promote our brand as fresh, innovative and trustworthy. This vital position requires a creative and innovative thinker to create and support our visual brand identity across various channels. As a Graphic Designer at Mindler, you will be working closely with the marketing team to conceptualise and design new graphics, marketing collaterals, blog visuals, infographics and social media posts.

You Should Have: 

• 2-6 years of relevant experience
• Excellent command over design software, especially Adobe Illustrator and Adobe Photoshop
• Exceptional creativity and design skills
• Strong attention to detail
• A desire to innovate, ideate and come up with out-of-the-box ideas
• Experience with UI/UX is a plus

Job Description:

• Expert level knowledge of JavaScript
• We use Airbnb style to code
• Should be strong in Problem solving skills, data structure and algorithms
• Strong Proficiency in Node.js with detailed experience in Express, loopback, swagger, PM2
• Should have well understanding on Asynchronous Programming
• Experience with Socket.io, engine.io (Preferred)
• Working knowledge of Promise, Callback hell and ways to avoid it
• Solid experience with RDBMS (PostgreSQL)
• Experience with Redis, MongoDB (Preferred)
• Understanding of the design Principles of a scalable system
• Exposure to GCP/ AWS is must
• Excellence in Programming, Debugging and Maintaining the code
• A strong ability to quickly learn new technologies and to keep yourself updated with the latest in tech
• A go-getter attitude with oceans of optimism, humility, and self-motivation
• Passion for code quality and attention to detail
• Experience with Code versioning tool like Git, SVN is preferred