Sales Executive

We are looking for a talented full-stack software engineer to join our small and extremely talented product team. We love to build amazing products fast and with a high standard of code and UX, always on the cutting edge of new technologies.

Tasks

• Design and build features end-to-end. You'll be working on the frontend, backend, and anything in-between, whatever it takes to solve problems and delight users.
• Build beautiful and usable UIs with our modern toolset of React (NextJS, ES11, TypeScript) and TailwindCSS.
• Continue developing our distributed backend using Node (NestJS + TypeScript) and Rust. Technologies also include PostgreSQL, Redis, and RabbitMQ.
• Stitch many different services and APIs together, even if you have not worked with them before.
• Build solutions that take scaling and growth into consideration while balancing the time to launch.
• Engineer solutions to solve existing tech debt and write maintainable, sound and safe code.

Requirements

• 3+ years of experience as a Software Engineer, working with Typescript, React and serious interest or even better experience with Rust. However, we care much more about your general engineering skill than your knowledge of a particular language or framework.
• The ability to put yourself in the users' shoes and craft intuitive, high-quality web UI experiences
• A high bar for code quality and robustness for long-term expansion and use
• High personal initiative to learn, improve, and excel
• A Can-Do, entrepreneurial mentality with enjoyment for being a generalist
• DevOps: Experience with CI/CD pipelines, Docker, Kubernetes, and other DevOps tools.
• Experience with distributed systems, scaling applications, and/or microservices.
• Fluent in English (German is a plus)

Plus:

• Hands-on experience with the Rust
• Experience with functional programming
• Previously worked in an early-stage startup and experienced scaling of engineering teams

Frontend Developer

Experience: 2-4y

Budget: 14 LPA

Location: Bangalore (HSR Layout)

Work of Mode: Work from office

Primary Skills:

Angular JS, React JS, Node JS Core principals, HTML, CSS, JavaScript, TypeScript, Git, front-end development tools such as Babel, Web pack, NPM, Yarn etc.

Good to Have: 

SQL databases, writing SQL queries, Elastic search, Log stash,

Kafka, Apache Spark, Redis, Cassandra, Hadoop, Docker Containers, and Cloud

Requirements

Technical Experience

Must have skills

• 1 to 4 years of experience in frontend development primarily using AngularJS.
• Experience in HTML5, CSS, JavaScript, TypeScript, AngularJS and ReactJS
• Strong understanding of NodeJS core principles.
• Experience with common front-end development tools such as Babel, Webpack, NPM, Yarn etc.
• Proficient in code versioning tools, especially Git.
• Passion for building a rich and innovative user experience.
• Ability to translate business requirements into technical solutions.
• Familiarity with RESTful APIs.

Good to have skills

• Exposure in any one of SQL databases and writing SQL queries
• Knowledge/Experience in the following technologies: Elasticsearch, Logstash, Kafka, Apache Spark, Redis, Cassandra, Hadoop, Docker Containers, and Cloud

• CSSA certification prior to Dec 2019
• Minimum 4 years relevant experience in pega application development
• Strong technical acumen
• Willingness to work from Office, if required, after the pandemic
• Represent Machint if deployed at client location
• Cadets with a shorter notice period OR left with a shorter notice while serving notice are the TOP PRIORITY.

What’s in it for you?

Opportunity To Unlock Your Creativity

Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career

At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Opportunity To Unlock Your Creativity

Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Impact In This Role

Excellent problem solving, decision-making and critical thinking skills.

Collaborative, a team player.

Excellent verbal and written communication skills.

Exhibits initiative, integrity and empathy.

Enjoy working with a diverse group of people in multiple regions.

Comfortable not knowing answers, but resourceful and able to resolve issues.

Self-starter; comfortable with ambiguity, asking questions and constantly learning.

Customer service mentality; advocates for another person's point of view.

Methodical and thorough in written documentation and communication.

Culture oriented; wants to work with people rather than in isolation.

You will report to the Director of IT Engineering

What You’ll Be Doing

• Interface with Business Analysts and Stakeholders to understand & clarify requirements
• Develop technical design for solutions Development
• Implement high quality, scalable solutions following best practices, including configuration and code.
• Deploy solutions and code using automated deployment tools
• Take ownership of technical deliverables, ensure that quality work is completed, fully tested, delivered on time.
• Conduct code reviews, optimization, and refactoring to minimize technical debt within Salesforce implementations.
• Collaborate with cross-functional teams to integrate Salesforce with other systems and platforms, ensuring seamless data flow and system interoperability.
• Identify opportunities for process improvements, mentor and support other developers/team members as needed.
• Stay updated on new Salesforce features and functionalities and provide recommendations for process improvements.

Desired Traits

• 8-10 years of experience in Salesforce development
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
• Have worked in Salesforce CPQ, Sales/Manufacturing Cloud, Case Management
• Experienced in designing and implementing custom solutions that align with business needs.
• Strong knowledge of Salesforce data modeling, reporting, and database design.
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
• Strong unit testing, functional testing and debugging skills
• Strong understanding of best practices
• Active Salesforce Certifications are desirable.
• Experience in Mulesoft is a plus
• Excellent communication skills and the ability to translate complex technical requirements into actionable solutions.

Interested in learning more? We look forward to hearing from you soon.

About Plum

We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.

Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.

Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.

Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)

About the role

Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for a senior frontend engineer to help us scale Plum, and spearhead the frontend of our product.

You will have a direct impact on the customer experience through the design and implementation of new features and functionalities in our product. You'll work as part of a small but rapidly growing high-energy team delivering incredible, creative improvements to our product. You'll be in charge of reviewing the implementation of applications following code standards and style guides. You would analyze and build UI Pattern Libraries (Design Systems, UI Kits, etc.)

• Spec, build, test, and deliver new features while improving the performance and quality of the product.
• Run test-harness to guarantee the structure, integrity, and design of the application.
• Solve complex CSS, HTML, and User Interface compatibility issues across browsers.
• Optimize JavaScript implementations to ensure that code remains performant.
• Implement front-end development workflows: build systems, dependency management, quality checkers (linting), etc.
• Ability to push things over the line, ship awesome features, and delight customers.

• 2+ years of hands-on experience building web applications with JavaScript, HTML5, and CSS.
• Comfortable with Responsive Web Design and Development and weave out beautiful code in React.
• Strong product and design sensibilities and has an obsessive attention to detail.
• Write testable, maintainable code that's easy to understand.
• Understand complex problems and break them down into smaller tasks.
• Strong sense of ownership and integrity demonstrated through clear communication and collaboration.

• Readsoft INVOICES
• AP invoices process cycle from Readsoft OCR to Cockpit & final posting
• Understanding on Readsoft INVOICES, configurations, mailbox/collector setup
• New profile setup in Readsoft INVOICES & Cockpit & customization on existing profile & fields
• Good understanding on Process Director (Cockpit), PDWeb
• Troubleshooting in Readsoft OCR & Cockpit to fix the issues
• Understating on USER EXISTS & basics on ABAP programming
• Invoices Optimization
• SAP transport process including Charm
• Analyze and Identify impact of Kofax patches
• Linkages in ABAP and Ariba to SAP integration
• Knowledge of any core functional module of SAP will be an added advantage
• Good Communication skill, Very Good team player and good analytical and problem-solving skill
• Knowledge of Kofax KPI analytics an added advantage

We are looking for a Full Stack Developer to build scalable software solutions and to be part of our cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

You should have

• Degree in Computer Science or relevant field
• Strong knowledge and understanding of JavaScript and TypeScript
• Knowledge of multiple frontend languages and frameworks including HTML, CSS, SCSS, JavaScript and Vue.
• Knowledge of backend languages and frameworks primarily Node.js
• Familiarity with SQL databases (e.g. MongoDB)

Perks

• Flexible working hours - employee tracking is never a thing
• A fun and close-knit agile team.
• Open office layout that promotes collaboration, conversation, and camaraderie – the result-oriented team.
• Recreational activities to keep you away from the screen and live, laugh, enjoy with the team.

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!