Job Description Head of Business Operations (in a fast growing start-up) The key responsibilities are: Define, operationalize, and manage cross-company process Track issues that are cross-company and impact the effectiveness of the company Work with the leads of the various units to resolve issues Working with the CEO and Chairperson Experience: BE/BS, MBA, MS in Industrial Engineering and 3-4 years work experience in process definition,optimization, process improvement, workflow design etc. Job Title: Head of Business Operations Reports to: CEO and Chairperson The Head of Business Operations leader’s primary responsibility is to help manage the cross-company operations. The person will be responsible to define, implement, and operationalize cross company processes. The person will work closely with the CEO and Chairperson to ensure effective company operations. andprovide logistical support and office coordination to the organization, ensuring the installation of appropriate systems and tools for the team’s success. Essential Duties and Responsibilities They will be working to establish cross-company processes They will track and manage all issues of importance and drive them to resolution working closely with the heads of other departments Manage the CEO and Chairperson Office Work closely with the Provides comprehensive support services to the CEO/Chairperson that ensures a professional, responsive and effective experience with the organization as a whole. Provides sophisticated calendar management. Prioritizes inquiries and requests while troubleshooting conflicts with little guidance; makes judgments and recommendations to ensure smooth day-to-day engagements. Works collaboratively in a team environment with a spirit of cooperation and as a relationship builder. Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests, vendors, and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure. Displays engaging interpersonal skills including the ability to think and act strategically, provide sound judgment, and provide a positive and energetic attitude. Provides systematic and dependable follow up, as well as a high level of organization and preparedness. Maintains workflow under pressure and in a fast-paced, high-profile work environment. Respectfully takes direction from CEO/Chairperson. Other duties as assigned. Ability to execute instructions from Board across various teams within company with success Responsibilities include interviewing, making hiring recommendations, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to work with and create financial models independently Computer Skills Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software. Ability to create Exquisite presentation Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Education and/or Experience MBA, Master in Industrial Engineering or Operations Research BE (Preferred) 2-3 year’s work experience in defining, optimizing company/organizational processes in a operational or consultative capacity Language Skills Strong verbal and written communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
ole : Process excellence Manager Business strategy : Know the process deeply : Understand each processes from end-to-end in depth in the entire business Own the processes : Own every process, understand the gap between the target and the output, responsible for all root cause analysis/cause-effect Know the Output : Stay on top of every business metrics, understand the output and impact of the output on the business Know the gap : Understand the problem statement in depth, performing the RCA with the right tools and presenting the gap to the concerned team Influence the Cross-function : Converting the gap into strategies and action by liaising with cross-functional teams and drive the changes required. Influence the business with the improvement metrics Strategy & Creativity : Innovative solutions with the least and optimum cost. People strategy : Know the team : Guide and mentor with the city business head and drive output driven culture across. Selection of Key skills : Understanding the right skill of the team and the individuals. Maintaining the high performance of the team ensuring the right people at the right job Stake Holder Management : Work with cross functional team such as Business, Operations, Accounting, Business Finance and Marketing to drive over action plans Desired background : - Educational background : Should be from premier Engineering/ B-School. - 2-5 years of work experience in process excellence, process improvement and RCA - Knowledge of Manufacturing/ Retail or Telecom Industry Desired Competencies : - Desire and ability to think like the business owner - Excellence with RCA tools like PDCA, Fish Bone, Why- Why and any other six- sigma tools - Ability to translate gaps into execution plans and take them to completion - Highly analytical - Willing to take calculated risks to grow the category - Excellent verbal and written communication with interpersonal skills - Must be willing to learn - Ability to connect with people across teams & levels - Strong bias for Action - OLA works at a very rapid pace