Process Associate

Job Description – AI Tech Lead

Location: Bangaluru

Experience: 10+ Years

Function: AI Center of Excellence (CoE)

Reporting To: Senior Vice President – CX / Head of AI CoE

We are seeking two highly experienced AI Tech Leads (AVP/DGM level) to drive the architecture, development, and delivery of large‑scale AI solutions spanning Predictive AI, GenAI, and Agentic AI across BPM, IT Services, Digital, Data Engineering, and Enterprise Transformation programs.

The role demands strong technical leadership, solution design capabilities, hands‑on execution ownership, and the ability to lead multi‑disciplinary teams to deliver scalable, production‑grade AI systems.

2. Key Responsibilities

A. Solution Architecture & Strategy

• Lead end‑to‑end solution architecture across Predictive AI, GenAI, Agentic AI, and enterprise data ecosystems.
• Partner with business and technology teams to define AI strategy, technical roadmaps, and implementation frameworks.
• Translate business goals into scalable AI architectures leveraging microservices, distributed systems, and modern AI toolchains.
• Own architectural decisions on model design, data pipelines, deployment frameworks, MLOps stack, and scaling strategies.

B. Project Delivery & Execution Leadership

• Drive the complete AI project lifecycle: Requirement Analysis → Architecture → Model Development → Engineering → Deployment → Monitoring.
• Lead AI engineering teams in developing production‑grade ML/GenAI/Agentic solutions with high reliability and performance.
• Establish and enforce engineering best practices, coding standards, DevOps/MLOps processes, and quality controls.
• Manage multiple concurrent AI initiatives with strong governance, risk mitigation, and stakeholder communication.

C. Technical Hands-on Expertise

• Architect and build complex AI systems involving:
• Large Language Models (LLMs) & GenAI apps
• Agentic workflows and autonomous task orchestration
• Predictive modeling, forecasting, optimization, and statistical modeling
• Knowledge graphs, vector databases, embeddings
• Data engineering pipelines (ETL/ELT) and cloud-native architectures
• Drive model evaluation, experimentation, benchmarking, A/B testing, and continuous improvements.

D. Team Leadership & Mentoring

• Lead and mentor a team of AI engineers, data scientists, MLOps engineers and developers.
• Build internal capabilities by establishing training, code reviews, reusable accelerators, and technical playbooks.
• Actively collaborate with product managers, data engineering teams, CX strategy teams, and domain SMEs.

E. Stakeholder & Client Management

• Act as a technology partner during client discussions, proposals, RFP responses, and solution demonstrations.
• Communicate complex AI concepts to CXOs, business leaders, and non-technical stakeholders seamlessly.
• Support pre-sales with solutioning, effort estimation, and technical presentations.

3. A. Technical Skills

• Strong proficiency in Python, cloud platforms (Azure/AWS/GCP), and AI frameworks (TensorFlow, PyTorch, LangChain, LlamaIndex).
• Hands-on experience building applications using:
• LLMs, RAG, fine‑tuning, prompt engineering
• Autonomous AI agents & multi-agent systems
• Predictive ML models (Regression, Classification, Clustering, NLP, CV)
• Expertise in microservices architecture, API design, scalable deployments.
• Strong command over SDLC, Agile methodologies, CI/CD, DevOps & MLOps.
• Experience with data engineering tools: Spark, Databricks, Airflow, Kafka, SQL/NoSQL, and modern data lakehouse platforms.

B. Functional & Domain Skills

• Experience working in BPM, Customer Experience, Digital Transformation, IT Services.
• Ability to map AI use cases to business value: workflow optimization, automation, customer experience, operations, and analytics.

C. Leadership & Soft Skills

• Strong team leadership and mentoring experience.
• Excellent communication, client-facing abilities, and stakeholder management skills.
• Strong decision-making, problem-solving, and delivery ownership.

4. Qualifications

• Bachelor’s / Master’s in Computer Science, Engineering, Data Science, or related fields.
• 10–15 years total experience with at least 5+ years leading AI/ML projects.
• Demonstrated success delivering large-scale AI programs in enterprise environments.
• Certifications in AI/ML, cloud, or architecture (preferred).

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Job Title: MBA Fresher Candidate Sales & Marketing Representative

Location: Andheri East, MIDC, Mumbai

Job Type: Full-Time

Position Overview:

We are seeking a dynamic and motivated Sales & Marketing Representative (Female) to join our team at our Mumbai office. As a Junior-Level Sales & Marketing Executive, you will play a vital role in expanding our business, increasing market presence, and building strong relationships with existing and potential customers. This position offers an exciting opportunity for fresh MBA graduates to gain hands-on experience and grow within a fast-paced and rewarding environment.

Key Responsibilities:

·        Promotional Activities:

• Plan and execute various promotional activities aimed at increasing brand visibility and driving sales.
• Assist in organizing events, product launches, and exhibitions to promote the company’s offerings.

·        Business Development:

• Identify new business opportunities and sources to generate leads and expand the customer base.
• Conduct research to understand the market and competitors to stay ahead of industry trends.

·        Customer Interaction & Relationship Management:

• Meet with customers, architects, and consultants to understand their requirements and provide solutions that meet their needs.
• Develop and maintain strong relationships with existing customers, ensuring high levels of satisfaction and repeat business.

·        Lead Generation:

• Proactively engage with potential clients via call, email outreach, and other methods to generate new business.
• Qualify leads and set appointments for further sales meetings and discussions.

·        Market Expansion:

• Explore new markets and customer segments to identify growth opportunities and expand the company’s reach.
• Create strategies to enhance business with existing clients and penetrate untapped markets.

·        Reporting & Feedback:

• Maintain regular communication with the sales team and management regarding progress, feedback, and any obstacles in the sales process.
• Document all customer interactions, sales activities, and marketing initiatives.

Job Requirements:

·        Educational Qualifications:

• MBA (Marketing or related field).

·        Experience:

• Fresher’s are welcome to apply.

·        Skills & Competencies:

• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Additional Requirements:

• Female candidates are preferred for this role.

standards).

·        Benefits:

• Cell phone reimbursement.
• Internet reimbursement.
• Leave encashment.
• Provident Fund (PF).

·        Shift: Fixed shift.

JOB DESCRIPTION - Centre sales

We take pride in letting you know that you are interviewing with the world's largest Edtech Company and the reason for our exceptional growth lies in the DNA that we have. A true Byjuite defines his/her own limits in terms of efforts and rewards. There is no bar on the amount of incentive you can earn. Average incentive earned by a BDA in the system is around 30k monthly but our best associates make even 70-80k of incentive every month apart from their fixed salary. On an average, a performing associate gets his 1st opportunity in 1.5-2 years to become a manager and head a team of 20 people. And we have seen the best of the associates can even become a manager even before completing a year.

If you are selected to join us as an applicant trainee please find below the expectations from our end.

ATP is an Applicant Training Program where selected applicants will be a part of a 6 weeks training program and on successful completion of this training program, applicants will be given an opportunity to join us as a Business Development Associate with BYJUs.

The 6 weeks of ATP is divided into 2 phases, 2 weeks of Class Room Training(CRT) and 4 weeks of On the Job Training(OJT).
PHASE 1 : Classroom Training (CRT)

The 1st 2 weeks of the CRT Phase will be conducted in the training location where we will cover the theoretical aspect of BYJU’S sales process.
You will be involved in various activities during this phase which will be rigorously evaluated by the end of 2 weeks of the CRT program.
Only the candidates who satisfactorily complete the CRT phase will be given an opportunity to start with the next phase of the training program.

PHASE 2 : On-the-Job Training (OJT)

The 2nd stage (OJT Phase) starts from the 3rd week of training for candidates who have successfully cleared the 1st phase.
Candidates will be expected to generate revenue by implementing the theoretical knowledge acquired during the first phase into practice during the final 4 weeks of the OJT phase.
Following the completion of the ATP, all input and output numbers will be closely monitored and reviewed to evaluate your eligibility to apply for the Business Development Associate (BDA) position at BYJU'S.
Only qualifying trainees will become eligible to be offered as BDAs. (Subject to approval from management). There will be additional performance incentives that will be applicable during the training program.
The entire role will be for 6 days a week(Tuesday would be an off). The assessment parameters will include performance metrics, process adherence, behavioral aspects, quality audits, and feedback from the manager/ trainer and HR Team. Upon successfully passing the training program, you become eligible to be offered the role of BDA - Centre Sales (at 8.5 LPA(5.5 fixed + 3 variable). You will be able to start the job in the offered 'Role location' only after you join the organization as a BDA

STIPEND (ATP): INR 16600 (stipend) fixed pay for the complete training program (4 weeks) Please note, The compensation would be adjusted on a pro-rata basis based on the number of days you are active in the training program.

CTC (BDA - post qualification after training): INR 7,50,000 - 8,50,000 (4.5 lakh - 5 .5 lakh fixed pay + 3 lakh performance pay) for Centre Sales  *T&C (Package differs from city to city) 

Hiring for PAN INDIA locations 

Requirements -

• Bachelor’s Degree with 0-3 years of industry experience as an automation tester in Selenium/Python and Appium/Python
• Hands on Experience in designing highly reusable and efficient Automation Test framework design in Selenium/Python and Appium/Python and able to maintain/support an automation framework
• Experience in building and adhering the automation processes/standards and guidelines to meet code quality benchmark and robustness of overall framework for future maintenance
• Experience in developing high-quality test automation suite in a cross-browser environment
• Experienced in working with different Data Types, Variables, Operators, Flow Control Statements, and Methods
• Ability to handle exceptions, File I/O, API interactions and Database Operations
• Good understanding of QA methodologies, software testing life cycle and processes.
• Good knowledge of different types of Element Locators, Inspecting Elements and Selenium WebDriver API Commands or Methods
• Rich experience in failure debugging and writing clean & efficient code with strong SQL skills
• Strong analytical and problem-solving skills
• Experience in building end to end automation scripts with code modularity and reusability

Preferred -

• Experience in Automation development in an agile environment
• Working knowledge of test management tools Visual Studio/JIRA
• Responsible for maintaining latest code artifacts in version control systems like GIT.
• Experience in setting up and configuring test environments is highly preferred
• Ability to effectively articulate technical challenges and solutions
• Expertise in database testing including designing and manipulating test data, validating stored process, jobs, triggers and replication.
• Experience with functional testing of web and Android/iOS App.

Job Description: Magento Developer

We are looking to hire a skilled Magento Developer to build and maintain eCommerce websites for our clients. As a Magento Developer, you will be responsible for liaising with the design team, setting up Magento 1x and 2x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.

To ensure success as a Magento Developer, you should have excellent object-orientated programming knowledge, hold certifications for Java and Magento development, and be able to project manage. Ultimately, a high-level Magento Developer can build and maintain a user-friendly eCommerce platform that perfectly meets the needs of the client.

Magento Developer Responsibilities:

• Meeting with the design team to discuss the needs of the company.
• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.
• Updating website features and security patches.

Magento Developer Requirements:

• Bachelor’s degree in Computer Science or related field.
• Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
• Experience with complete eCommerce lifecycle development.
• Understanding of modern UI/UX trends.
• Knowledge of Google Tag Manager, SEO, Google Analytics, PPC, and A/B Testing.
• Good working knowledge of Adobe Photoshop and Adobe Illustrator.
• Strong attention to detail.
• Ability to project-manage and work to strict deadlines.
• Ability to work in a team environment.

• Conceptualize the Product Strategy for the SaaS - Cyber Security Product
• Collaborate & work closely with Product Team. Understand the short term and long term needs of the business to build products that win in the market place
• Help prioritise the goals for the functional unit within the organization – for the teams individually and together
• Guide sales force to arrive at optimal team structure and composition. Ensure that the team are motivated towards work and are at their optimal productivity level
• Work with other business leaders & contribute positively to sales practices and standards within the company. Unlock opportunities for achieving sales efficiency across the organisational units

• Participate in building bouquet of products in the SaaS - Cyber Security Product space to drive leadership with the State of the art - Cyber Security Product in India
• Performance manage and coach the team to understand client needs and challenges, and to work in an agile manner to convert those into sales opportunities
• Work closely with the marketing and communications team to drive the constant drumbeat needed to build a leading brand in a challenging market
• Lead a sales team committed and passionate about On-boarding client partners with innovative security solutions
• Owning sales targets overall and within accounts. Developing and implementing strategic plan to achieve the same
• Build and maintain strong customer relationships and be a partner to customers to understand their needs and objectives
• Consistently achieve Revenue & P&L targets in line with team/organizational objectives
• Recruit and retain from scratch the end to end sales team required to successfully deliver the strategy and achieve market leadership in the shortest possible time frame

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision