Process Associate

Job Description Sitecore XM Cloud XMC Developer

Key Responsibilities

• Design develop and maintain web applications using Sitecore XM Cloud XMC with headless and composable architecture
• Build and integrate ASPNET Core NET RESTful APIs and cloudnative services
• Develop modern frontend solutions using ReactJS Nextjs aligned with Sitecore headless principles
• Implement multilingual and multisite solutions content modeling and advanced workflows in Sitecore
• Customize and extend Sitecore using pipelines resolvers and event handlers following best practices
• Work with search solutions such as Solr or Azure Cognitive Search in Sitecorebased implementations
• Collaborate with UX backend and DevOps teams to deliver scalable and performant solutions
• Participate in architecture and technical design discussions with Enterprise Architects and stakeholders
• Ensure secure highquality code using best practices code reviews and automated testing

Technical Skills Experience

• Strong experience in C NET ASPNET Core MVC Web API and LINQ
• Handson experience with Sitecore XM Cloud Headless Services and Content APIs GraphQLREST
• Proficiency in ReactJS Nextjs JavaScript ES6 HTML5 CSS3 Bootstrap and modern UI frameworks
• Experience with Azure PaaS services and cloudnative deployment models
• Solid understanding of Sitecore Helix principles and modular solution design
• Experience with ORMs and tooling such as Glass Mapper Sitecore CLI and serialization
• Familiarity with integrating thirdparty services and plugins
• Knowledge of media handling forms external modules and integrations eg video platforms SVG assets
• Experience with Gitbased source control CICD pipelines and DevOps practices
• Strong understanding of web standards accessibility and performance optimization
• Process Delivery
• Experience across all phases of the Software Development Life Cycle SDLC
• Strong exposure to Agile Scrum methodologies and tools like Jira or Rally
• Experience working in Agile DevOps environments including automated builds and deployments
• Ability to collaborate with business stakeholders and thirdparty vendors to provide technical guidance and solutions

Nice to Have

• Experience in migrating from Sitecore XP9 to XM Cloud
• Familiarity with composable DXP concepts and SaaSbased CMS platforms
• Prior experience in largescale hightraffic Sitecore implementations

About BootLabs:

BootLabs is a boutique tech consulting and digital engineering company that partners with leading enterprises to build and support scalable, cloud-native, and data-driven platforms. We specialise in delivering high-impact solutions across cloud, AI/GenAI, platform engineering, and enterprise application support. Our teams work closely with global clients across highly regulated industries, including BFSI, Healthcare, E-commerce, and other domains, ensuring reliability, security, and operational excellence for mission-critical systems.

JD:

Extensive experience in deploying, and supporting enterprise workloads across Azure IaaS, PaaS, and SaaS environments.

Experience managing enterprise Landing Zones & Azure Policies.

Exposure to Azure Data Lake and Azure Databricks (basic to intermediate).

Knowledge of Terraform and any DevOps CI/CD pipelines.

Hybrid connectivity experience (VPN Gateway / ExpressRoute).

Strong networking fundamentals (NSG, UDR, Peering).

OS-level troubleshooting (Windows & Linux).

Experience with enterprise security tools such as Prisma / Cortex or similar vulnerability & endpoint security tools

Experience in production support, governance, and security guardrails.

Experience handling production incidents, RCA preparation, and performance tuning. Change management & CAB coordination.

Hands-on experience with native Azure security services like Azure Firewall, Azure Application Gateway with WAF etc

Cost optimization ,Monitoring & alerting implementation

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

Solution Oriented Mindset

• Assist project in all technical aspects of tooling and DevOps
• Proactively lead tools new versions release cycle and documentation
• Proactively identify risks related to application /deliverables and propose a mitigation plan
• Provide custom solutions as per customer requirements

Autonomy & Problem Solving Mindset

• Work in complete autonomy to deliver project deliverables, for advanced technical deliverables, with required level of quality
• Must have troubleshooting skills

Agile Mindset

• Contribute to improvement of internal process, tooling, and quality process
• Design, build and collect technical materials as part of project executions in a spirit of reusability for future engagements and maintain knowledge on best practices, tools, and reusable components for CAST analysis

What You will do

We're looking for bright Senior DevOps engineers that are deeply experienced individual contributors and dynamic team leaders, to join our dedicated DevOps Practice Group. As a Senior DevOps practitioner at Zemoso you’ll use your expertise to provide DevSecOps services to our customers and to our inhouse Dev teams.

Basic Qualifications

• Bachelor's degree in computer science, engineering or equivalent experience. 
• 15+ years of overall IT experience
• 10+ years of DevOps experience with 5+ years of it on Azure platform
• Relevant Azure Certification(s)

Must have experience

• IaC tools ARM/bicep template, Azure DevOps
• GITHub repo and GIT tools
• scripting languages Python, PowerShell, bash development experience
• CI/CD design, build management.
• Container tools Docker and Kubernetes
• Azure Policy and permissions provisioning.
• IT experience to design, development (Java Spring Boot), automated testing, REST API’s, Microservices, Pub/Sub architecture
• Costing, budgeting, forecasting, monitoring cloud expenses.
• Architecture drawings and proposals, presentations.
• Stakeholder management.
• Prototyping.

Nice to have experience

• IaC tools CloudFormation, Terraform 
• Build tools Apache Maven, Jenkins
• Networking: DNS, TCP/IP, HTTP, CDN and VPN
• Security: NSG, firewall and Azure policies, HTTPS, SSL certificates, KMS key
• Authentication (IAM): SAML 2.0, OpenID Connect, OAuth 2.0, Keycloak-based IdAM, LDAP and AD, and/or 3rd-party SSO.
• Access: RBAC and ABAC
• Load Balancers: Apache, Nginx, HAProxy
• Encryption: PKI infrastructure, Certificate authorities, OCSP, CRL, CSRs, x.509 certificate structures, pkcs12 certificate containers

Additionally, we’re looking for individuals who:

• Will assist in the rollout and deployment of new product features, and deploy applications via automation with configuration management tools
• Will build applications and tools to reduce barriers, decrease friction and speed up delivery of products
• Can effectively articulate technical challenges and solutions.
• Have strong collaborative instincts and interpersonal skills; must enjoy and work well with a wide variety of stakeholders in a complex organization
• Will manage individual project priorities with guidance, meeting deadlines and deliverables.

Benefits

• Competitive salary.
• Work from anywhere.
• Learning and gaining experience rapidly.
• Reimbursement for basic working set up at home.
• Insurance (including a top up insurance for COVID).

Location

Remote - work from anywhere.

About us:

Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology.

We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in 2016 and 2018.

We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada.

Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience.

Marquee customers along with some exciting start-ups are part of our clientele.

• Experience in writing code/functions that are Unit-testing ready and scalable.
• Strong knowledge in auto layout concepts.
• Experience developing rich UI using MVVM, RxSwift, Auto Layout, Storyboard, and UI animations.

• Need to be working in a collaborative environment with team members of the organization.
• Keep up the urge to learn and adapt to new technologies throughout the period of employment.
• Understand end-user needs and translate broad business requirements and objectives into technical
requirements, plans, and designs.
• Take up technical problems during the app development life cycle and bring up optimized solutions to the
same.

• Understand the overall requirements of the product/platform and specifically for the assigned feature/module.
• Design and Develop Software as per the product architecture and requirements.
• Code and unit testing of the feature/modules including appropriate design reviews and code inspections.
• Ensure adherence to the software development processes.
• Investigates software/system problems to isolate the root cause and provides innovative solutions.
• Collaborates with cross-functional teams (locally & globally) to ensure product releases meet quality, performance, scalability, reliability, and schedule goals.

• Bachelor’s or Master’s degree in Computer Science, Software Engineering or Information Technology.
• 5-8+ years of experience in software development using J2EE technologies
• Experience with Core Java, JEE5 (JSP/JMS/Web Services/Servlets), Spring, Hibernate, REST, JBOSS/Tomcat Servers
• 1+ years of experience using Azure IOT technologies
• Work experience in Azure IoT Suite: IoT HUB, Azure TSI, DPS, Service Bus, Azure Functions, Azure KeyVault, MCI/AKS, Azure AD
• Knowledge in Azure Data Lake, Azure SQL
• Strong understanding of object-oriented programming
• Knowledge in ReactJS, JQuery is a plus
• Good knowledge in SQL -preferable
• Must have worked in agile/scrum environment
• Good understanding of software development processes, preferably for a regulated medical devices environment (ISO13485/FDA)
• Ability to work with cross-functional and remote teams.
• Flexibility to work on different areas of the product/platform
• Good written and verbal English communication
• Ability to travel as needed (minimal)

• Establish, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program
• Work directly with the business units to facilitate risk assessment and risk management processes
• Develop and enhance an information security management framework
• Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services
• Provide leadership to the enterprise's information security organization
• Partner with business stakeholders across the company to raise awareness of risk management concerns
• Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems
• Conduct regular internal audits in compliance with applicable legal and contractual requirements, ISO 27001 and PCI DSS requirements and companies internal requirements
• Conduct regular Management reviews and update the management on information security aspects. The MRMs shall also focus on drawing Management attentions to the key areas for required management actions.
• CISO is also responsible to ensure customer audits as well as re-certification and surveillance audits and successful.
• Coordinate with relevant stakeholders to address the NC closures.
• CISO shall ensure the information incidents are responded and resolved on time to ensure compliance with legal and contractual requirements.

• Degree in business administration or a technology-related field required.
• Professional security management certification
• Minimum of 5 years of experience in a combination of risk management, information security and IT jobs
• Knowledge of common information security management frameworks, such as ISO/IEC 27001, and PCI DSS.
• Excellent written and verbal communication skills and high level of personal integrity
• Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
• Experience with contract and vendor negotiations and management including managed services.
• Specific experience in Agile (scaled) software development or other best in class development practices.
• Experience with Cloud computing/Elastic computing across virtualized environments.