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DevOps Support Engineer
DevOps Support Engineer

DevOps Support Engineer at TechBiz Global · Remote only · 3 - 5 years · €18K - €19.2K / yr · Profitable · Remote only · Posted 18 Jul 2025

TechBiz Global's logo

DevOps Support Engineer

Veronika Novik's profile picture
Posted by Veronika Novik
3 - 5 yrs
€18K - €19.2K / yr
Remote only
Skills
skill iconAmazon Web Services (AWS)
Windows Azure
skill iconPython
Bash
Terraform

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking 4 DevOps Support Engineer to join one of our clients' teams in India who can start until 20th of July. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Job requirements

Key Responsibilities:

  • Monitor and troubleshoot AWS and/or Azure environments to ensure optimal performance and availability.
  • Respond promptly to incidents and alerts, investigating and resolving issues efficiently.
  • Perform basic scripting and automation tasks to streamline cloud operations (e.g., Bash, Python).
  • Communicate clearly and fluently in English with customers and internal teams.
  • Collaborate closely with the Team Lead, following Standard Operating Procedures (SOPs) and escalation workflows.
  • Work in a rotating shift schedule, including weekends and nights, ensuring continuous support coverage.

Shift Details:

  • Engineers rotate shifts, typically working 4–5 shifts per week.
  • Each engineer works about 4 to 5 shifts per week, rotating through morning, evening, and night shifts—including weekends—to cover 24/7 support evenly among the team
  • Rotation ensures no single engineer is always working nights or weekends; the load is shared fairly among the team.

Qualifications:

  • 2–5 years of experience in DevOps or cloud support roles.
  • Strong familiarity with AWS and/or Azure cloud environments.
  • Experience with CI/CD tools such as GitHub Actions or Jenkins.
  • Proficiency with monitoring tools like Datadog, CloudWatch, or similar.
  • Basic scripting skills in Bash, Python, or comparable languages.
  • Excellent communication skills in English.
  • Comfortable and willing to work in a shift-based support role, including night and weekend shifts.
  • Prior experience in a shift-based support environment is preferred.

What We Offer:

  • Remote work opportunity — work from anywhere in India with a stable internet connection.
  • Comprehensive training program including:
  • Shadowing existing processes to gain hands-on experience.
  • Learning internal tools, Standard Operating Procedures (SOPs), ticketing systems, and escalation paths to ensure smooth onboarding and ongoing success.
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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About TechBiz Global

Founded :
2021
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

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VY SYSTEMS PRIVATE LIMITED
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·        Strong Linux administration fundamentals.

·        Practical experience troubleshooting production issues.

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Application Support / Troubleshooting

Must be comfortable supporting business applications end-to-end.

 

 Priority 2 – Highly Desirable

GitHub & DevOps Platform

Hands-on experience with:

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·        Repository onboarding

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API Management

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GitOps

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2. CI/CD, Automation & Development :

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Mandatory Skills

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FrontM builds software platforms for frontline workforces operating in remote and low-connectivity environments, with a strong focus on the maritime industry. The platform supports communication, collaboration, healthcare, learning, welfare and operational workflows across mobile, web, kiosk and connected device environments.

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As a Senior DevOps Engineer, you will take ownership of FrontM’s AWS cloud infrastructure, CI/CD pipelines, platform reliability and technical operations. You will work closely with the VP of Delivery, CTO and CEO to maintain secure, scalable and high-availability infrastructure for FrontM’s production systems.

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CI/CD, Operations & Platform Reliability (≈35%)

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· Ensure continuous server uptime, stability, performance and maintainability

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Security, Networking & Production Support (≈20%)

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Cloud Infrastructure & AWS

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· Ability to manage infrastructure using Terraform

Kubernetes, CI/CD & Observability

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· Extensive CI/CD and DevOps experience

· Experience with infrastructure observability and application monitoring tools

· Ability to diagnose production bottlenecks, server failures and performance issues

Backend, Networking & SaaS Operations

· Experience supporting Node.js, Java and backend system procedures for stability and scale

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· Experience with complex networking and multi-domain SaaS implementations

· Ability to troubleshoot technical issues with non-technical end users

Nice to Have

· Experience with MongoDB clusters in MongoDB Atlas

Personal Attributes

· Strong ownership mindset for uptime, reliability and production stability

· Practical problem-solving approach with the ability to act quickly during incidents

· Clear written and spoken communication in English

· Ability to work independently and coordinate with senior management when required

· Comfortable working in fast-moving engineering teams

· Attention to detail in security, monitoring, documentation and operational processes


Why join FrontM?

Long-Term Career Growth

Opportunity to work on cloud infrastructure used by global maritime and remote workforce customers, with scope to grow into DevOps architecture and platform leadership roles.

Engineering Challenges That Matter

Work on infrastructure that supports applications used in remote, low-bandwidth and operationally demanding environments.

Broad Technical Ownership

Take responsibility across cloud infrastructure, Kubernetes, CI/CD, observability, networking, security and production reliability.


Apply now

Join a team focused on building reliable software infrastructure for real-world use cases and contribute to systems used across the global maritime workforce.

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2

Mandatory (Experience 1): Must have 6+ years of hands-on DevOps experience, deploying, operating, troubleshooting, and scaling enterprise SaaS environments.

3

Mandatory (Experience 2): Must be able to own end-to-end customer deployments across cloud and enterprise environments (the role covers cloud, BYOC, air-gapped, and data-center deployments).

4

Mandatory (Tech skill 1): Must have strong hands-on Kubernetes experience — troubleshooting, networking, workloads, storage, RBAC, and security

5

Mandatory (Tech skill 2): Must have hands-on Helm experience — deployment, templating, and troubleshooting.

6

Mandatory (Tech skill 3): Must have hands-on Terraform experience — infrastructure provisioning and automation

7

Mandatory (Tech skill 4): Must have strong Linux and cloud infrastructure troubleshooting skills

8

Mandatory (Tech skill 5): Must have hands-on experience with observability — metrics, logs, traces, and alerting

9

Mandatory (Tech skill 6): Must have hands-on experience with one or more of AWS / GCP / Azure / OCI

10

Mandatory (Tech skill 7): Must have a strong incident-management and production-troubleshooting mindset, with a "fix first, optimize later" approach to customer escalations.

11

Mandatory (Company): B2B SaaS product companies

12

Preferred (Enterprise deployments): Prior experience with BYOC, air-gapped, or restricted-network environments.

13

Preferred (Observability tools): Prometheus / Grafana / OpenTelemetry / ELK / OpenSearch / Datadog

14

Preferred (Other): GitOps / CI-CD; Python or Golang for automation; multi-tenant SaaS infrastructure scaling; exposure to AI/ML pipeline deployments or iPaaS / reverse ETL connectors; SRE concepts (SLIs/SLOs, DR, high availability

Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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