Principal Architect -SFDC

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

Role : Technical Developer

Experience : 6 - 9 years as SAP R3 Technical Developer

Skillset: 

·      Work experience in ABAP(RICEF),  

·      Experience in S-Note Implementation 

·      Expertise in DDIC objects( Tables, Structures, View, View Cluster) 

·      Expertise in debugging 

·      Experience in IDOCs 

·      Experience in BADI implementations, RFC 

·      Experience in Requirement routines, User Exits Enhancements 

·      Very good knowledge on SD module flow(VOFM , Output determination, Pricing) ,  

·      Hands-on experience in OO ABAP 

·      Good knowledge/ experience in O-data Services 

·      Work Experience/ good knowledge of Web-services/ Proxy 

·      Knowledge on Eclipse 

·      Using ABAP 7.5 syntax, ATC and Performance tuning techniques 

  (SM 12)  

·      Good to have knowledge on ADOBE 

·      Good to have S4 transformation knowledge

Key Responsibilities

• Development of test documentation, test and deliver to agreed timelines, quality performance and customer service levels whilst minimising total cost of ownership.

• Develop and/or contribute to the development of Test Strategies, Test Plans, Test Readiness, and Test Report documentation.
• Experience in coordinating with various stakeholders teams within the project and working in an integrated test environment

• Hands-on experience working on cloud-based applications, and UI testing.

• Deploy proposed automation tools, techniques and methodologies to ensure solutions and applications are tested and verified to the highest quality.
• Design, implement and maintain the automated test cases, scripts and libraries. • Identify the modularity within a test case which can be separated as reusable logic.
• Assist other team members in using automated test cases for their testing, as per applicability. • Assist in analysing new opportunities for introducing and expanding automation imprint.
• Document the reusable components within automation frameworks.
• Identify process improvements and contribute to corporate testing standards and definition of best practices.
• Automate test methods or source off-the-shelf test equipment
• Apply emphasis on Customer Experience testing
• Perform ad hoc/exploratory testing methodically to ensure the system is working as expected by the end-user
• Provide technical guidance and coaching to peers as required
• Work with CI / CD framework and build test automation to help with various projects
• Create/Develop Test Cases from the project requirements and or use cases in discussion with Engineering

Candidate Profile:

You have:

• Experience in working with Selenium (Java or any other language) is MANDATORY.\
• Should have experience creating or maintaining a selenium-based framework.
• Should have worked in Agile methodology and derived modular test scripts from user stories and manual test cases.
• Should have experience with cross-browser testing using Selenium Grid.
• You should be able to develop automation scripts and perform debugging. Also, identify common functionality and creates re-usable scripts
• You should be able to execute automated test scripts (raise and manage defects)
• Experience with other Selenium language bindings such as Javascript or Python is an added advantage.
• Experience in handling a team

Awesome to have:

• Any experience working in Healthcare Technology Education and Experience:
• Computer Science graduate
• 1-3 years of experience in Selenium with Java
• Minimum of 7 years of experience in Testing
• Solid expertise in Linux and SQL DB (Oracle / MySql)
• Knowledge of DevOps tools like GitLab, Jenkins, Jira and X-Ray
• Work experience in CICD pipeline integration and environmental set-up.
• Identification & evaluation of Automation tools/frameworks.

As a Senior Principal Engineer, you’ll lead a team of engineers through challenging development projects. Come join a highly collaborative team of skilled engineers with a passion for quality. 

What You’ll do:

• Work in an agile environment, orchestrating a group mostly comprised of skilled PHP engineers of various levels to complete User Stories authored by professional Product Managers
• Architect highly scalable/transaction heavy web/API applications
• Work with 1-2 Frontend resources (in addition to backend PHP) through projects in React, Angular (maintenance), MooTools/Jquery (deprecation), Socket.io and serverside NodeJS
• Work with Product and QA Managers in multiple grooming sessions and sprint planning for your team
• Collaborate/coordinate with other Engineering Managers and Leads
• Work with QA and Application Support teams to triage bugs
• Work with DevOps to automate deployment and monitoring of applications
• Design and develop Restful APIs using frameworks with design patterns
• Design JSON payloads and various payload contexts
• Convert complex business rules and workflows from User Story requirements into SalesForce type CRM applications and client facing web portals
• Work with monolithic legacy codebases, along with design patterns in newer repositories
• Work with large database schemas of 500+ tables 
• Write complex queries. Efficiently joining upwards of 20 tables, some containing +10m rows. In T-SQL or Doctrine ORM
• Integrate 3rd party platforms via APIs and callbacks
• Write Unit tests and documentation 

What You Have:

• 10+ years professional experience developing APIs & web based applications in PHP as an individual contributor
• Prior experience working with organized development teams (5+ member pods)
• Prefer hands-on experience using MS SQL Server, CosmosDB, but other relational databases/NoSQL ok (MySQL, Postgres, MongoDB)
• Professional experience using open source PHP frameworks. Symfony3+ preferred (Laravel, CodeIgniter - ok) 
• Experience scaling in LAMP, but also leveraging Redis, RabbitMQ, Elastic Search (ELK), SupervisorD, Socket.io, centralized Session stores
• Prefer experience designing fault tolerant architecture on cloud deployments (loadbalancing, clustering, reducing/eliminating single points of failure, etc)
• Understand branching, merging, pull requests and conflict resolution in Git (Bitbucket or Github)
• Experienced in leveraging issue tracking systems and wikis for documentation (Jira/Confluence)
• Comfortable on CentOS Linux, command line, SSH, SFTP, SCP…
• Full stack is a plus (JavaScript, CSS, HTML, React/Angular/Vue)
• Able to onboard self and others while working entirely remotely in EST
• Experience in Azure PaaS and IaaS
• Experience crafting architecture diagrams in Visio or LucidChart
• Problem solving skills and a proactive work style
• Strong interpersonal & communication skills

About us:

Do Your Thng (DYT) is a creator community platform with an overarching vision to democratise influence and build a thriving creator community. We offer two solutions. An app for creators that helps them make a living out of content creation. And a self-serve web desk module for marketers to execute influencer campaigns in a quick, frictionless, targeted, and economically attractive manner.

• 2-4years of experience as an iOS developer. 
• Must have Working Experience in a product based organization at least 18 months.
• Good Communication skills must. 

• Understanding the project requirement intuitively and providing proper time estimation.-Always read for troubleshooting in all important projects. ● Experience in accessing data as JSON/XML using REST API. 
• Candidate should have good knowledge of iOS, Swift, xCode and Git. ● Ability to build complex iOS standalone client applications & user interfaces, design & implementation. 
• Experience with iOS Frameworks such as UIKit, Auto-layout using storyboards, etc. ● Knowledge of Apple's design principals, application interface guidelines, and experience with 
• AutoLayout. 
• Good communication skills with the ability to work in a highly-collaborative, agile team 
• Strong analytical and problem-solving skills 
• Flexibility to learn, and work with new technologies

• Keeping up-to-date with alterations to immigration laws.
• Meeting with prospective and extant clients to gauge which services they require.
• Providing clients with all pertinent documentation.
• Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
• Verifying the authenticity of paperwork and supporting documents.
• Ensuring that pets undergo medical checkups, and then making appropriate accommodations to ensure that they are transported in a safe and legal manner.
• Helping clients to find appropriate shipping solutions.

• 3-6 years of hands-on
• Experience in Java 
• Experience in Scripting using technologies like Selenium or Puppeteer
• Working Knowledge in Web App Technologies (HTML, CSS, JavaScript, jQuery) 
• Competence in Linux platform
• Having knowledge of XPath, Regex 
• Familiarity in Maven,
• Familiarity in Maven Git 
• Familiarity with Continuous Integration tools
• Familiarity of (Jenkins etc) 
• Familiarity in Unit Testing
• Familiarity in Junit
• Aggregation Engineer (scripting)
• Good Communication
• Must have worked on Agile projects
• Should have exposure on product-based projects
• Candidates have interest learn /Adapt new technologies
• Candidates should be ready to WFO post-pandemic (Bangalore location

You will be responsible for serving the needs of the existing customers and closing sales deals to create new customers.

While the SAE role is for India Geography. Sr. SAE role is for the US market with shift start time at 5 PM IST.

• Prepare and lead the prospective client and demo calls, sending pitches, and closing new deals.
• Gather the client requirement accurately and work on sales proposals accordingly.
• Perform a detailed research about the prospective client and build sales decks.
• Following up promptly with the leads that SDRs send over and ensuring that the customer requirements are being met.
• Liaise and partner with other internal departments to manage complex sales opportunities.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 2-6 years of SaaS sales experience required.
• For the Sr. SAE role, should have experience working in India or USAregion.
• Graduate/Postgraduate or equivalent.
• Strong analytical, communication, and writing skills.
• Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate results every day.
• Attention to detail and the ability to multitask while maintaining a high quality of work. 

You will work with the Compass Sales team and report to Sales Head.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.