Presales Manager

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Job Description:

We are looking for a skilled React Native Developer to design, develop, and maintain high-performance cross-platform mobile applications for Android and iOS.

The ideal candidate must have strong command over React Native, TypeScript/JavaScript, and working knowledge of Kotlin (Android) or Swift (iOS) to build and integrate native modules when needed.

You will work closely with backend, design, and product teams to deliver seamless, fast, and stable mobile experiences for the ZestFindz ecosystem.

Key Responsibilities:

• Develop and maintain cross-platform mobile applications using React Native.
• Collaborate with design and product teams to deliver pixel-perfect, responsive UIs.
• Integrate REST APIs / GraphQL and handle authentication, caching, and error states efficiently.
• Implement and manage app state using Redux / Context API / Zustand.
• Optimize app performance, handle animations, memory leaks, and rendering issues.
• Manage offline storage using SQLite / AsyncStorage / MMKV.
• Configure and manage Firebase services - Auth, Firestore, Push Notifications, Analytics.
• Handle deep linking, in-app navigation, and app lifecycle events.
• Deploy apps to Google Play Store and Apple App Store (with signing, provisioning, versioning).
• Work with DevOps to integrate apps into CI/CD pipelines (Fastlane / GitHub Actions / Codemagic).
• Write clean, modular, reusable code with proper documentation and testing.
• Debug, profile, and optimize performance for low-end devices and weak networks.
• Ensure security best practices - secure token storage, environment management, and data encryption.

Must-Have Skills:

• Strong experience in React Native (0.70+) and TypeScript.
• Solid understanding of mobile architecture patterns (MVC, MVVM, Flux).
• Experience with React Navigation, Redux / Context API / Zustand, and API integration (Axios / Fetch).
• Familiarity with Firebase, App Permissions, and Push Notifications (FCM/APNS).
• Good understanding of Android Studio, Xcode, Gradle, and Cocoapods.
• Ability to write clean, testable code with unit and integration tests.
• Working experience with Git / GitHub / GitLab CI/CD.
• Problem-solving mindset and ability to debug across full mobile stack.

Good-to-Have Skills (Bonus):

• Knowledge of native SDK integrations (Maps, Camera, Payments, etc.).
• Experience with React Query / GraphQL.
• Familiarity with Fastlane, Crashlytics, App Center, or Sentry.
• Understanding of UX principles and animation libraries (Lottie, Reanimated).
• Experience with OTA updates (CodePush) and App Store Optimization (ASO).

Profile: BDA / Sr. BDA

Position: Business Development Associate (BDA) / Senior BDA

Experience Required: 0–6 Years (EdTech background preferred)

Education: Graduate (Any Discipline)

CTC: ₹7 LPA – ₹11.4 LPA

Preference: Immediate Joiners

Role & Responsibilities:

• Explore and generate new business opportunities within the EdTech industry
• Develop and maintain strong relationships with clients and stakeholders
• Consistently achieve and surpass sales targets while ensuring customer satisfaction
• Work closely with internal teams to accelerate business expansion
• Keep track of market trends and competitor strategies

Skills Required:

• Strong communication and interpersonal abilities
• Proven interest in sales and business development
• Comfortable working in a target-driven, fast-paced setup
• Good analytical and problem-solving skills
• Familiarity with CRM software and MS Office tools

Role Objective-

At Ven Analytics, we’re redefining how media teams plan, execute, and optimize advertising performance. As a fast-growing Ad Tech company, we blend data, creativity, and technology to simplify the complex world of digital media buying and analytics. 

We’re looking for a UX Designer who can translate complex data workflows into visually intuitive and user-friendly web experiences. If you’re passionate about creating design systems that speak both logic and imagination — we’d love to meet you. 

Roles & Responsibilities-

• Design & Implementation (React): Create visually engaging, responsive, and user-friendly web interfaces using React.js along with frameworks like Material UI, Ant Design, or Tailwind CSS. Design and prototype web pages using Figma, and collaborate closely with engineers to ensure design precision, scalability, and performance optimization.

• End-to-End UX Ownership: Manage the complete UX process — from concept and wireframing to front-end design delivery — ensuring seamless, user-centric experiences across all product modules. 

• Cross-Functional Collaboration: Collaborate with Product Managers, Developers, and Data Analysts to convert business goals and insights into clear, functional, and impactful design solutions. 

• Wireframing & Prototyping: Develop high-fidelity wireframes, mockups, and prototypes using Figma, Adobe XD, or Sketch, translating them into production ready React components. 

• User Research & Testing: Conduct research and usability testing to validate design decisions, enhance navigation, and refine interaction flows based on user behavior.

• Design System Management: Build and maintain a scalable React-based design system, ensuring consistency, reusability, and visual harmony across applications. 

• Data Visualization:  Collaborate with developers to craft intuitive dashboards and visualizations using tools like Recharts, Chart.js, or D3.js, simplifying complex ad metrics. 

• Performance & Accessibility:  Ensure all UI designs adhere to accessibility, responsiveness, and performance best practices, delivering inclusive and optimized user experiences. 

• Continuous Improvement: Stay ahead of design and front-end trends, contributing ideas and innovations that elevate the overall UX and product quality. 

Requirements-

• Strong hands-on experience with React.js, including component-based architecture, state management, and responsive UI implementation. 
• Proficiency in Figma, Adobe XD, or Sketch for prototyping. 
• Familiarity with Material UI, Tailwind, or other modern React UI libraries. 
• Solid understanding of user-centered design, information architecture, and interaction design principles. 
• Strong eye for visual hierarchy, typography, and micro-interactions. 
• Proficient in Web designing Figma is required.

Why Join Ven Analytics?

• Be part of a fast-growing startup that puts data at the heart of every decision.
• Opportunity to work on high-impact, real-world business challenges.
• Collaborative, transparent, and learning-oriented work environment.
• Flexible work culture with a strong focus on career development.
• Comprehensive health benefits to support your well-being.
• Team offsites and engagement activities to build stronger connections beyond work.
• Performance-based incentives and rewards recognizing your contribution and impact.

As a Senior Software Development Engineer, you will drive the responsibility of developing features for our existing products and bring new innovations to the table. You will work with the latest tools and frameworks, crafting seamless user experiences that drive productivity and innovation. The ideal candidate is an enthusiastic go-getter, problem solver, and works with “there is always a “solution' attitude, combined with empathy and strong communication.

What You Will Do in This Role

• Building and developing new software features for our JustCall product.
• Working through the design, implementation, integration, testing, and deployment phases of project delivery.
• Provide software design and programming expertise to support research projects.
• Collaborating with cross-functional teams - Experimenting and reiterating on software basis feedback from customers/product & business stakeholders.
• Designing and developing new fast and robust algorithms to ensure that the platform supports millions of communications exchanges every month.
• Working with our engineering team to deploy and maintain research models in the production.
• Collaborating with the product and design teams on crafting great user experiences.

What you need to be successful

• 3-7 years of experience in ReactJS (not native), JavaScript, HTML5, and CSS3.
• Experience in designing and building systems for maximum performance, reliability, and scalability
• Experience in working with object-oriented programming with least one object-oriented programming language and understanding of browser caching.
• Experience with seamless integration of front-end to backend functionality.
• Knowledge of high-level programming concepts like promises, and data-binding.
• Ability to design relational database schema at scale with Tailwind experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility.
• Proficient understanding of code versioning tools, such as Git.
• Experience with test-driven/behavior-driven development using automated testing tools.

Benefits and Perks

• Enjoy a 5-day work week with the flexibility to work from home 2 days a week.
• Take advantage of flexible holidays, allowing you to plan your vacations according to your needs.
• Celebrate collective success with frequent recognition of our team's efforts.
• Collaborate with a truly global team, spanning six countries.

SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of their ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific). We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We would love to work with you. Apply now!

We are looking to hire a talented ruby on rails developer to manage the interchange of data between our users and the server. You will be responsible for developing and maintaining the server-side logic for the central database, testing performance, troubleshooting, and integrating front-end elements into the application.

To ensure success as a ruby on rails developer, you should have extensive experience working with ruby and back-end integration techniques. Ultimately, a top-level ruby on rails developer can create clean, functional code that perfectly suits the needs of the company.

• Managing large amounts of calls and emails, and social media, if required
• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiarity with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal)
• Ability to multitask, prioritize and manage time effectively
• Empathy and compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft Office and G-suite (google)
• Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
• Comfort with technology and data
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer obsession
• High integrity
• Decisiveness