Presales Manager

• Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.
• Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
• Designs build, and maintain our social media presence.
• Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
• Measures and reports the performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
• Identifies trends and insights, and optimizes spend and performance based on the insights.
• Brainstorms new and creative growth strategies through digital marketing.
• Plans executes, and measures experiments and conversion tests.
• Collaborates with internal teams to create landing pages and optimize user experience.
• Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Identifies critical conversion points and drop-off points and optimizes user funnels.
• Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.
• Maintains digital marketing staff by recruiting, selecting, orienting, and training employees.
• Maintains digital marketing staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results.
• Develops digital marketing staff by providing information, educational opportunities, and experiential growth opportunities.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

At Toast, our Site Reliability Engineers (SREs) are responsible for keeping all customer-facing services and other Toast production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound software engineering principles, operational discipline, and mature automation to our environments and our codebase. Our decisions are based on instrumentation and continuous observability, as well as predictions and capacity planning.

About this roll* (Responsibilities) 

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplift
• Balance feature development speed and reliability with well-defined service level objectives

Troubleshooting and Supporting Escalations:

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Diagnose performance bottlenecks and implement optimizations across infrastructure, databases, web, and mobile applications
• Implement strategies to increase system reliability and performance through on-call rotation and process optimization
• Perform and run blameless RCAs on incidents and outages aggressively, looking for answers that will prevent the incident from ever happening again

Do you have the right ingredients? (Requirements)

• Extensive industry experience with at least 7+ years in SRE and/or DevOps roles
• Polyglot technologist/generalist with a thirst for learning
• Deep understanding of cloud and microservice architecture and the JVM
• Experience with tools such as APM, Terraform, Ansible, GitHub, Jenkins, and Docker
• Experience developing software or software projects in at least four languages, ideally including two of Go, Python, and Java
• Experience with cloud computing technologies ( AWS cloud provider preferred)

Bread puns are encouraged but not required

About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

Job description

We are looking for a great React/Redux Developer proficient with JavaScript. Developers' primary focus will be on developing user interface components and implementing them following well-known React.js workflows.

Responsibilities

• Responsible for the development of a new highly responsive, web-based user interface
• Construct visualizations that can depict vast amounts of data.
• Work and collaborate with the rest of the development team
• Work with the product team, backend team and server teams.
• Learn and understand user interactions and develop a flexible and well-structured front-end architecture, along with the APIs to support it.
• Developing new user-facing features using React and Redux
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Good time-management, interpersonal and communication skills.
• A natural inclination toward solving complex problems, Impulse to learn and master new technologies and curiosity to find new and unusual ways of how to solve various technical issues.

Desired Qualifications and Key Skills

• Bachelor’s degree in computer science, software/computer engineering or an equivalent degree from Tier 1 College is a Plus
• Prior Experience with a Product Based Company is a Plus.
• Should have 3+ years of hands-on experience in configuration, coding, testing and deploying web-based applications in React
• Working in an agile environment with agile methodologies is a must and having Git knowledge is an advantage.
• Should be able to work with designers to transform wireframes into Screens.
• Should be able to integrate screens to business logic and architect database schema to ensure complete design.

Cultural fitment 

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

• Leveraging your deep knowledge to provide technical leadership to take projects from zero to completion
• Architecting, building and maintaining scalable data pipelines and accessing patterns related to permissions and security
• Researching, evaluating and utilising new technologies/tools/frameworks centred around high-volume data processing
• Involving in building and deploying large scale data processing pipelines in a production environment
• Working with data scientists and other engineers to develop data pipelines for model development and productization
• Identifying gaps and implementing solutions for data security, quality and automation of processes
• Providing inputs on right tool options and model designs for use cases
• Identifying gaps and implementing solutions for data security, quality and automation of processes
• Designing scalable implementations of the models developed by our Data Scientists

Desired Candidate Profile

• 3+ years strong programming experience in PySpark and Python
• Knowledge in Python, SQL, Spark (Pyspark)
• Exposure to AWS/ Azure cloud tools and services like S3 Athena, Apache Nifi, Apache Airflow
• Analytical and problem-solving skills
• Knowledge in Scrum & code sharing Tech: Git, Jira
• Experience related to processing frameworks such as Spark, Spark Streaming, Hive, Sqoop, Kafka etc
• Deep understanding of measuring and ensuring data quality at scale and the required tooling to monitor and optimise the performance of our data pipelines
• Experience building data pipelines and data-centric applications using distributed storage platforms and shipping data production pipelines sourcing data from a diverse array of sources    

Roles and Responsibilities:  

• Work on application development lifecycle activities that include: Analysis, Design,  Coding, Testing & Implementation  

• Execute all phases of software application projects including resolving issues and helping  to ensure successful deployment  

• Proactively adapt to the changing business and technological landscape of Salesforce  and .Net/Java platforms  

• Design Salesforce solutions and form effective project plans. Add value in all stages of  project work (definition, development, deployment)  

• Assist in developing customized solutions to problems identified by business area  managers  

• Tackle inconsistencies in data quality and create processes to overcome system  deficiencies  

• Master new technologies and development models  

Desired Candidate Profile:  

• 3+ years Force.com development experience, with a strong focus on Apex and  Visualforce development  

• Must have experience in developing CRM Sales based applications, Workflows,  Approvals, Reports (including joined reports), Dashboards along with basic SFDC “click  and customize” environment  

• Strong development skills in Lightning, Apex and Visualforce which includes writing  triggers, components, classes etc.  

• Proven skills in integrating JavaScript, jQuery and AJAX based functionalities in  Visualforce  

• Sound experience in analyzing security requirements and accordingly designing and  implementing profiles, roles, permissions etc  

• Experience in developing integration processes using Salesforce.com’s Web Services API  and third-party integration tools (Apex Data Loader, DB Amp etc) is desirable  • Knowledge of SFDC deployment, configuration and administration processes would be  an added advantage  

• Must be up to date with latest releases in Salesforce as a platform  
• Familiarity in jQuery, CSS, XML, DHTML and HTML  

• Leverage experience with .NET development, web services development and SQL  development to build integration points between Salesforce and back-end systems 
• Good interpersonal skills, for effective communication with business and development  teams  

• Proven track record of successful and timely project delivery  
•  
• Candidate should have Salesforce certification

Infiniti Research is a full-service market intelligence and business advisory consulting firm headquartered in London, United Kingdom. We provide high quality customized research services to large and medium size businesses worldwide. We are the research provider of choice to many leading businesses and institutions in the world. We serve more than 30 Fortune 500 companies. We have completed more than 600 research projects with Forbes 2000 companies in the past 6 years. Infiniti's management team draws its experience from best practices learnt at firms like Accenture, IBM, Honeywell, and Price Waterhouse Coopers.

Company Website: (https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.infinitiresearch.com%2F&;data=01%7C01%7C%7C43848cfda99a48fa18a008d8499fe596%7C30f43a5983f44883b6504a3e36a194f3%7C0&sdata=zL9xADS2GMQeCDFuNi2FPavz4wug5JH9oiTHsT90JPw%3D&reserved=0">www.infinitiresearch.com)

Designation: Research Associate

Job Location: Bangalore

Job Description:

• Conducting telephonic interviews with Sellers/Associations (Sales/Business Development decision makers) across the globe.
• International Outbound Calling exposure (Europe/US) preferred.

• Should have excellent communication skills in English – Both in written as well as in spoken.
• Should have knowledge of Market Research Industry

• Understanding of sales cycle
• Flexible with shifts

• Working knowledge in Ms Excel, Ms Word & Ms PowerPoint.

Key Skills:

• Good verbal and written communication skills.
• Lead Generation/Business Development.
• Market Research

Qualification:

Any Graduate with minimum 6 Months of work experience in international calling / lead generation /B2B Sales