Power Automate Developer

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

Key Responsibilities:

1. Design and Development:

• Design, develop, and deploy high-quality software applications using Angular, Dot

Net Core, C#, and SQL Server.

• Collaborate with cross-functional teams to identify requirements and develop

solutions.

• Participate in code reviews and provide feedback to improve code quality.

2. Technical Leadership:

• Lead the development of software applications and provide technical guidance to

junior developers.

• Mentor junior developers to improve their skills and knowledge.

• Collaborate with other teams to ensure alignment with company goals and

objectives.

3. Development Releases:

• Develop and maintain CI/CD pipelines to automate development releases.

• Collaborate with the QA team to ensure that software applications meet quality

standards.

• Participate in release management and ensure that software applications are

deployed smoothly.

4. Performance Optimizations:

• Identify performance bottlenecks in software applications and develop solutions to

improve performance.

• Optimize database queries and improve data retrieval efficiency.

• Collaborate with the QA team to ensure that performance optimizations do not

introduce new bugs.

5. Information Security:

• Ensure that software applications comply with information security guidelines and

regulations.

• Collaborate with the security team to identify and mitigate security risks.

• Participate in security audits and provide feedback to improve security posture.

6. GIT and Version Control:

• Use GIT and other version control systems to manage code changes and collaborate

with team members.

• Participate in code reviews and provide feedback to improve code quality.

7. Caching Framework:

• Knowledge of caching frameworks like Redis is a plus.

• Collaborate with the team to implement caching solutions to improve application

performance.

8. Collaboration with L2 Support Team:

• Collaborate with the L2 Support Team to educate them on new patches to be

released.

• Troubleshoot any production issues and provide technical guidance to the L2

Support Team.

9. Team Management:

• Manage a team of junior developers and provide technical guidance and mentorship.

• Collaborate with other teams to ensure alignment with company goals and

objectives.

• • Participate in team meetings and provide feedback to improve team performance.

"Prior experience should be in client servicing."
"Must be from Digital Agencies."
He/She will be responsible for assisting the “COO” in driving strategy, planning, execution, and performance for the agency's strategic practice. Driving insights that define prime prospects, needs, attitudes, and values as per client requirements to engage a stronger and more impactful brand experience. Monitoring and evaluating implemented brand strategies and marketing actions and amending them based on deviations.

Strategy

• Ability to identify strategic needs, lead all aspects of planning with sound business recommendations, and generate alignment with key business partners

• Understand business objectives, challenges, and opportunities of target and industry
• Developing a comprehensive context for digital strategies through analyzing a wide range of information in detail, as part of situation assessment.

• Facilitate existing client relationships and mandate via the role of strategy

Insights & Ideas

• S/he will be responsible for driving consumer understanding and insights that define prime prospects, needs, attitudes, and values for consumers to have a stronger and more impactful brand experience.

• To build digital solutions encompassing technology, content marketing, and development and executing the same effectively

• Implementing new processes to increase efficiencies and effectiveness of research, measurement, and strategy work for teams.

• Cross functioning with digital media, content planning and, social media teams to drive brand innovation, engagement, and penetration across marketing ecosystems along with head strategy.

• Collaborate with the Account Supervisor or Manager, Client Services, on the preparation of marketing recommendations, strategies, and actions for the client.

• Review, analyze and evaluate the following, relative to the client’s needs and objectives: media output, creative output, research reports and, client data
• Share input on content and presentations, approve/reject ideas, provide feedback to the team
• Lead brainstorming sessions to generate ideas
• Provide market research, analyses, and insights into the latest industry trends
• Developing actionable marketing strategies driven by insight, channeled by cultural understanding, and,powered through research

New Business Development

• S/he will maintain and grow our agency's business and client base on an ongoing basis.
• S/he will create and maintain relationships with existing and potential clients, developing strategic solutions and plans that best fit the agency and clients’ needs.

• Responsible for creating brand identities through research and applying experience to uncover an in-depth knowledge of the organizational process, competitive threats, and opportunities of a client’s business.

• Responsible for departmental vision, structure, and management while providing leadership, accountability, and mentorship to brand strategy.

• Develop integrated marketing strategies and tactical plans to meet and exceed the client’s marketing and business goals and objectives

• Monitoring and enforcing new business risks and constraints (schedule/scope/resources)
• Manage agency strategy efforts and projects, get involved with projects from start to finish, and ensure successful project completion against deadlines.

• Provide strategic branding thought leadership and expertise to expand business relationships
• Oversee development of marketing plans and creative briefs
• Develop and implement new processes to increase efficiencies and effectiveness of research, measurement, and strategy work for teams

• Work with all departments to develop integrated solutions and expand the services Grapes provides to clients

• Seeking new opportunities to add value to existing clients, helps with identifying and nurturing new business opportunities

Leadership / Cultural Competencies:

We person should have the following characteristics and company values:

• Self-driven, proactive, and motivated, who looks to take initiative
• Looks to ask questions / has a spirit of inquiry
• Ability to lead the Team
• Ability to think strategically
• High-energy individual with a strong work ethic and high expectations for performance, but who can lead by example

• Ability to earn the trust of co-workers, maintain confidence, and put the company’s self-interest above one’s self

• Interpersonally savvy, relates well to people throughout the organization
• Committed to building strong teams, looks to develop solid relationships and elicit collaboration
• Someone with a level of self-awareness and the ability to bond easily with others

Skillsets

• Hands-on experience in social media and/or content marketing, preferably in a social or digital agency.

• A wide interest in the intersection between technology and culture/human behavior.
• Experience in a social media or content marketing agency with a proven portfolio in managing social media accounts is imperative.

• Possess the ability to create a well thought out, data-backed strategic plan of action for clients for campaigns and their always-on content.

• Developed more digitally-oriented planning skills alongside the core craft e.g. social listening, web analytics content planning.

• Strong analytical skills and ability to mine large sets of data for actionable insights.
• Strong strategic and creative thinking with a passion for delivering best-in-class work.
• Extroverted with well-developed interpersonal, team building, and relationship management skills.
• Excellent command of English, both verbal and written communication
• Independent, determined, loves taking responsibility and problem-solving.
• Pushes for the best possible work and stands up for problem-solving real ideas.

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

About the role:

Responsibilities:

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
• Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
• Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
• Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
• Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
• Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
• Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
• Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
• Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
• Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
• Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
• Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
• Maintain documentation related to system architecture, configurations, and standard operating procedures.
• Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6-8 years of hands-on experience as an SAP Basis Consultant, including experience with SAP NetWeaver, SAP S/4HANA, and related components.
• Should have experience of client-facing roles
• Should have excellent communication skills
• Proven experience in working on at least 4 end-to-end implementation projects and multiple support projects.
• Strong understanding of SAP architecture, system landscapes, and best practices.
• Proficiency in SAP system installations, upgrades, and migrations.
• In-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture.
• Familiarity with ticketing systems for effective issue tracking and resolution.
• Expertise in managing SAP databases such as MS-SQL, Oracle, DB2, Sybase, and Hana.
• Excellent organizational skills to manage SAP Basis tasks and follow up with stakeholders.
• Excellent communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• SAP certifications in relevant areas (e.g., SAP Certified Technology Associate) are a plus.
• Prior experience in cloud-based SAP deployments and automation tools is advantageous.

We are actively hiring freshers with good English communication skills and a willingness to create a career in IT sales

Job Title: IT Sales Lead Gen

Experience: Fresher (with excellent communication) , both written / verbal

Location: Noida Sec 63 (WFO)

Qualifications: BA(Eng. Hons.)/BBA/MBA

Roles & Responsibilities:

Understanding and knowledge of trending and new technologies for web and mobile.

Will learn to generate international IT leads

Will learn to Identify sales opportunities and create a healthy sales funnel.

A candidate should have excellent communication skills and written skills.

The candidate must be familiar with technologies.

Will learn to acquire leads by client interaction and bidding.

Should be able to get Brainstorming new ideas to increase sales.

Having good communication, proven presentation, negotiation, and interpersonal skills.

Researching prospects and generating leads.

Participating in sales team meetings.

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

Do you thrive on working with cutting-edge technology, with innovators in the early stages of ideas, products, or platforms? Do you have the passion to be a core member of a fast-growing start-up? Are you an expert or aspiring to become one who can work on the Full Stack of an application? Do you have a genuine interest in all software technologies? If the answer is yes, do reach out to us - Crediwatch is the place for you!

You will be exposed to work on every level of the stack in a highly agile, fast-growing, start-up FinTech environment while ensuring Breakthrough Simplicity in innovation and Diving Deep to arrive at a solution-based approach to problem-solving and idea creation.

The environment at Crediwatch is vibrant and innovative! You will learn and regularly interact with peers who are the best at what they do and will motivate you to be the best version of yourself, technically and professionally.

The Role Expectation

• You will play a key role in the design and development of the core UI, working directly with the Product team on realizing their needs and translating it into the product.

• You will be involved in developing user-facing features using React.js, building reusable components and front-end libraries for future use, and translating designs and wireframes into high-quality code

• You will participate in the overall design and architecture of the application, maintaining quality and ensuring performance and compliance to software standards and guidelines

• You will help in optimizing components for maximum performance across a vast array of web-capable devices and browsers

• You will adhere to the best practices of the Agile & TDD

• You will collaborate with the rest of the engineering team to design, prioritize and launch new features.

• You will take ownership for organizing code and maintain its integrity at all points in time.

• You will be responsible for understanding and implementing security and data protection best practices

• Guide and mentor to the team and help them grow in a professional and personal capacity

• You will bring in a passion for technology and hunger to learn

You Have

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of JavaScript frameworks and browser

• Experience with popular Rearect.js workflows (such as Flux or Redux)

• Experience with utility libraries (e.g., Immutable.js, Lodash, Underscore)

• Familiarity with RESTful APIs

• Knowledge of modern authentication and authorization mechanisms such as Oauth2.0 and SAML2.0 and exchange of claims using JWT tokens

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Good understanding of browser JavaScript engines and its compatibility issues

• A knack for benchmarking and optimization

• Familiarity with CI/CD tools and technologies

Good to Have

• Knowledge of isomorphic React is a plus

• Knowledge or experience of back-end languages and technologies

• Prior experience in developing code on large scale distributed systems and knowledge of cloud deployments on AWS/Azure

• Prior experience working in a fast-paced start-up environment.

Your Background

• At least 2 - 4 years of hands-on development experience

• A bachelor’s or master’s degree in a related field

You Believe-in & will align with our Business Objectives

• Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.

• Breakthrough Simplicity - An innovative approach to making everything simpler

• Diving Deep -Technique used to arrive at a solution-based approach to problem-solving and idea creation

• Drive for Results - Focus on end result of any task

• Encourage and Improve - Encouraging and promoting teamwork and focus on continuous self-development at every stage.

• Be Ethical and Respectful - Willingness to do the right thing – even if it is hard; courteousness and being focused on the best in others.

Who We Are

We build innovative technology everyday!

Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real-time inputs.

Each day at Crediwatch is about striving for transparent insights, analysis, and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

You Will Enjoy

Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee, health drinks round the clock, lunch buffets, PS4, and Foosball breaks, and a stocked kitchen. We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch!

The ability and desire to sell

Excellent communication skills

A positive, confident and determined approach

High degree of self-motivation and ambition

The skills to work both independently and as part of a team

Active listening

Taking Initiatives

Verbal communication skills

Time management

Critical thinking

Self-regulation