Platform Engineer

Associate Platform Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 0.6-2 years (Excluding Intership)

Shift Timing: 2 PM to 11 PM IST

About Company

It is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally, It is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

At this company, we value purpose-driven individuals who want to make a meaningful impact and help create a cleaner, smarter, and more connected world.

Role Overview

It is seeking a Platform Engineer! We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. Their engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you’ll do:  

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule) 
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization. 
•  Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
•  Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support  teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.  

What We’re Looking For: 

Basic Qualifications and skills

• Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
• Overall 1+ years of experience as a Site Reliability Engineer, DevOps/ Technical project coordinator role.
• Proven experience of DevOps, Platform Engineer, SRE or Technical Project Coordination with IoT or connected devices based platforms.
• Experience with incident management and on-call best practices. Provide support to on call engineers
• Manage and maintain AWS cloud infrastructure to ensure high availability, scalability, reliability, and performance of the EV charging platform.
• Use Terraform (Infrastructure as Code) to automate infrastructure provisioning, configuration, and environment management.
• Configure and manage load balancing to distribute traffic efficiently across platform services, improve application availability, and eliminate performance bottlenecks.
• Excellent analytical and problem-solving skills with a proactive mindset. 
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written). 
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

 Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

Key Responsibilities

Platform Monitoring and Reliability

• Monitor the health and performance of EDM’s advertiser, publisher, broker, and internal platforms.
• Maintain monitoring, alerting, logging, and system-health dashboards.
• Investigate platform outages, degraded performance, failed transactions, delayed data, and integration errors.
• Respond to production incidents and coordinate resolutions with the appropriate engineers and vendors.
• Perform root-cause analysis and document corrective and preventive actions.
• Help maintain defined uptime, response-time, recovery-time, and system-reliability targets.
• Identify recurring problems and recommend permanent solutions.

Cloud Infrastructure and Systems Operations

• Maintain and support cloud infrastructure, servers, databases, networks, storage, and production environments.
• Support development, staging, and production environments.
• Assist with infrastructure scaling, system upgrades, patching, backups, and disaster recovery.
• Monitor cloud usage and help control infrastructure and technology costs.
• Maintain access controls, service accounts, certificates, domain configurations, and environment variables.
• Ensure production systems are properly documented and recoverable.

Deployment and Release Support

• Support safe and consistent application deployments.
• Maintain or improve continuous integration and deployment workflows.
• Coordinate release schedules, deployment validation, rollback procedures, and post-release monitoring.
• Help engineering teams identify configuration or infrastructure problems before releases reach production.
• Maintain deployment documentation, technical checklists, and change logs.
• Reduce manual deployment work through automation.

API and Integration Support

• Monitor and troubleshoot third-party APIs, webhooks, postbacks, dialer connections, CRM integrations, payment systems, tracking platforms, and compliance services.
• Investigate failed lead deliveries, missing postbacks, duplicate records, delayed reporting, and authentication problems.
• Support ping-post, real-time bidding, call-routing, SIP, and data-transfer workflows.
• Work with advertisers, publishers, and vendors to diagnose technical integration problems.
• Create clear documentation for common integration methods and troubleshooting procedures.
• Develop alerts that identify integration failures before clients report them.

Call and Lead Operations

• Monitor call-routing, tracking, recording, attribution, and disposition systems.
• Investigate calls that fail to route, connect, record, track, or report correctly.
• Support number provisioning, routing rules, caps, schedules, geographic restrictions, buyer availability, and failover logic.
• Validate that leads, calls, and transactions are properly attributed to the correct advertiser, publisher, campaign, and payout.
• Assist with discrepancies involving call duration, billable events, conversions, payouts, and reporting.
• Help protect revenue by identifying technical leakage and delivery failures.

Data and Reporting Support

• Monitor data pipelines, scheduled jobs, reporting processes, and database performance.
• Investigate discrepancies between platform reporting, billing records, payment records, and third-party systems.
• Write and maintain database queries for troubleshooting, validation, and operational reporting.
• Assist with data corrections using controlled and documented procedures.
• Support dashboards and operational alerts for revenue, margin, consumption, conversion, and platform activity.
• Maintain appropriate controls around production data access and modification.

Security and Access Management

• Support role-based access controls, multifactor authentication, audit logging, encryption, and secure system configuration.
• Provision and remove employee, contractor, client, and vendor access.
• Monitor suspicious activity and report potential security incidents.
• Assist with vulnerability remediation, security reviews, access audits, and incident-response procedures.
• Protect consumer, advertiser, publisher, employee, and company information.
• Follow company policies for credentials, production access, sensitive data, and change management.

Automation and Process Improvement

• Automate repetitive operational tasks using scripts, workflows, APIs, and infrastructure tools.
• Reduce manual work associated with monitoring, deployments, reporting, reconciliation, onboarding, and support.
• Build internal tools that improve visibility and response times.
• Identify operational bottlenecks that affect revenue, margin, client satisfaction, or employee productivity.
• Maintain clear runbooks and standard operating procedures for recurring technical tasks.

Technical Support and Documentation

• Serve as an escalation point for complex platform and integration issues.
• Translate technical problems into clear explanations for nontechnical teams.
• Create and maintain architecture diagrams, system inventories, runbooks, troubleshooting guides, and incident reports.
• Track incidents and technical requests through completion.
• Document known issues, temporary workarounds, permanent resolutions, and system dependencies.
• Participate in an on-call rotation for urgent production incidents.

First 90-Day Priorities

The successful candidate will be expected to:

• Learn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.
• Document critical systems, dependencies, credentials ownership, vendor contacts, and escalation procedures.
• Review existing monitoring, alerting, backups, access controls, and deployment procedures.
• Establish baseline metrics for uptime, incident volume, response time, recovery time, deployment success, and integration failures.
• Resolve high-priority recurring production and integration issues.
• Improve alerting for call-routing failures, API errors, delayed data, failed jobs, and reporting discrepancies.
• Create runbooks for the company’s most common and highest-risk technical incidents.
• Identify at least three meaningful automation or cost-saving opportunities.
• Participate in production support and demonstrate ownership of incidents through resolution.

Performance Expectations

Success will be measured by:

• Platform uptime and reliability
• Mean time to acknowledge and resolve incidents
• Reduction in recurring production problems
• Deployment success and rollback rates
• API, postback, webhook, and call-routing reliability
• Reporting and data accuracy
• Backup and recovery readiness
• Quality of technical documentation
• Security and access-control compliance
• Reduction in manual operational work
• Infrastructure costs relative to platform volume
• Responsiveness to internal teams, clients, and technical partners

Required Qualifications

• Three or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience supporting Linux-based production environments.
• Working knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.
• Experience with relational databases and SQL.
• Experience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.
• Familiarity with monitoring, logging, alerting, and incident-management tools.
• Experience with scripting languages such as Python, Bash, JavaScript, or PowerShell.
• Understanding of source control, deployment pipelines, and release management.
• Strong troubleshooting, documentation, and communication skills.
• Ability to prioritize incidents based on business and revenue impact.
• Availability to participate in an on-call rotation.

Preferred Qualifications

• Experience in ad-tech, mar-tech, affiliate marketing, lead generation, pay-per-call, telecommunications, or SaaS.
• Familiarity with SIP, VoIP, dialers, call-tracking platforms, routing systems, and phone-number provisioning.
• Experience with containers, infrastructure as code, and automated deployment tools.
• Experience with Docker, Kubernetes, Terraform, GitHub Actions, or similar technologies.
• Familiarity with payment processing, usage-based billing, reconciliation, and commission systems.
• Experience working with real-time bidding, ping-post, lead distribution, or high-volume transactional systems.
• Understanding of TCPA-related controls, consent records, DNC suppression, data privacy, or regulated marketing environments.
• Experience with security audits, disaster-recovery testing, and compliance documentation.

Ideal Candidate

The ideal candidate:

• Takes ownership instead of waiting for someone else to fix the problem.
• Remains calm and methodical during high-impact incidents.
• Understands the difference between applying a temporary fix and eliminating a root cause.
• Communicates technical problems clearly and directly.
• Recognizes that production reliability is a business and revenue responsibility.
• Automates repetitive work whenever practical.
• Documents systems so the company is not dependent on one person’s memory.
• Protects security and stability without creating unnecessary bureaucracy.
• Is comfortable working in a fast-moving entrepreneurial environment.
• Can manage competing priorities while maintaining attention to detail.

About the Team

SecurITe’s mission is to build an Agentic-AI driven security platform that protects critical infrastructure from modern cyber threats. Our focus is on delivering highly performant, resilient, and intelligent network security systems that help defenders stay ahead of adversaries.

About the Role

We’re looking for an exceptional Platform Engineer to help lead the development of our next-generation cybersecurity AI platform. This is a rare opportunity to shape how agentic AI transforms the future of cyber defense.

As a Platform Engineer, you will design, build, and operate the foundational infrastructure, deployment systems, and developer platforms that power our cybersecurity products across cloud and on-premise environments. You will work at the intersection of infrastructure engineering, cloud-native technologies, automation, reliability, and security to enable scalable and resilient product delivery.

You’ll collaborate closely with AI/ML, backend, security, QA, and product engineering teams to create self-service platforms, deployment pipelines, observability systems, and operational tooling that accelerate innovation while maintaining enterprise-grade reliability and security.

This role is ideal for Linux platform engineers and system specialists who excel at solving complex system challenges, automating wherever possible, and building resilient platforms that enable teams to move faster with confidence.

Why This Role Matters

Cybersecurity is undergoing a fundamental shift. AI is no longer an enhancement—it’s becoming the core engine of how detection, investigation, and response are executed. As our Platform Engineer, you will architect and build the infrastructure, automation, deployment, and operational systems that make this transformation real.

Your work will directly influence the scalability, reliability, and security of our AI-driven cybersecurity platform across both cloud and enterprise on-premise deployments. You’ll help establish the operational backbone that enables rapid innovation, secure product delivery, and resilient large-scale deployments in mission-critical environments.

This is a chance to solve novel technical challenges involving distributed systems, hybrid infrastructure, observability, automation, and secure software delivery while shaping how defenders outpace modern attackers.

What You’ll Do

●    Design, build, and own AWS infrastructure from the ground up (VPC architecture, EC2 fleet management, IAM, networking, security groups)

●    Administer and harden AlmaLinux VMs across production, staging, and dev environments

●    Build automation for provisioning, patching, and configuration management (infrastructure-as-code, config management tooling)

●    Design and implement observability: monitoring, logging, alerting, and on-call-worthy SLAs from scratch

●    Lead incident response — diagnosis, RCA, and post-incident documentation — with no dedicated ops team to escalate to

●    Make and document build-vs-buy and architecture decisions as the product and team scale

●    Work directly with founders/engineering to translate ambiguous asks into scoped technical plans

Impact You’ll Have

●    Accelerate engineering velocity through scalable developer platforms and automation

●    Improve deployment reliability, platform uptime, and operational efficiency

●    Enable secure and scalable AI-driven cybersecurity workloads

●    Reduce operational overhead through infrastructure automation and self-service systems

●    Help establish enterprise-grade cloud and on-premise deployment capabilities

●    Enhance product resiliency, observability, and operational excellence

●    Shape the long-term platform architecture powering next-generation cybersecurity products

●    Enable rapid and secure delivery of critical security innovations to customers

Required Experience

●    4+ years hands-on Linux administration (RHEL-family strongly preferred — AlmaLinux, CentOS, RHEL)

●    Deep Linux internals: systemd, networking, storage/LVM, process/resource management, kernel-level troubleshooting

●    Real AWS architecture experience — not just operating existing infra, but designing it (VPC, EC2, IAM, security groups, networking)

●    Demonstrated ability to scope and solve ambiguous problems independently, without a runbook or senior engineer to defer to

●    Scripting/automation proficiency (Python and/or Bash) beyond one-off scripts — built tooling that runs unattended

●    Track record of end-to-end ownership: has designed, built, and operated a system (not just contributed to one)

●    Clear, proactive communicator — documents decisions and explains reasoning without being asked

Required Skills & Qualifications

●    Strong Linux system administration and troubleshooting skills

●    Redhat certifications

●    Strong understanding of networking fundamentals, security, and distributed systems

●    Proficiency with Docker, and container orchestration

●    Experience with Terraform, Ansible, or similar infrastructure automation tools

●    Strong scripting or programming skills in Python, Bash, or Go

●    Knowledge of observability tools such as Prometheus, Grafana, ELK, or OpenTelemetry

●    Understanding of platform security best practices and secure infrastructure design

●    Familiarity with virtualization technologies and hybrid infrastructure environments

●    Strong problem-solving and debugging abilities

●    Excellent communication and collaboration skills

●    Ability to thrive in fast-paced startup environments

Nice to Have

●    Configuration management/automation at scale (Ansible, AWX, Terraform, or similar)

●    Monitoring/observability stack experience (Prometheus, Grafana, Zabbix, ELK, Datadog)

●    Container experience (Docker; Kubernetes a plus but not core to this VM-based stack)

●    Experience in a startup or small-team environment where infra was built from scratch

●    Security/compliance exposure (vulnerability remediation, hardening, SSO/access control)

The Mindset

Problem Solver

You thrive on complex, ambiguous challenges and engineer elegant solutions.

Ownership-Driven

You take initiative, move fast, and deliver outcomes without hand-holding.

Continuous Learner

You stay ahead of the curve in AI, ML, cloud-native technologies, and emerging infrastructure trends.

Startup DNA

You excel in fast-moving environments where priorities evolve and impact is immediate.

Jr Platform Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 0.6-2 years

Shift Timing: 2 PM to 11 PM IST

About Company

It is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally,It is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

At this company, we value purpose-driven individuals who want to make a meaningful impact and help create a cleaner, smarter, and more connected world.

Role Overview

It is seeking a  TechOps Engineer! We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. It engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you’ll do:  

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule) 
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization. 
•  Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
•  Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support  teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.  

What We’re Looking For: 

Basic Qualifications and skills

• Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
• Overall 1+ years of experience as a Site Reliability Engineer, DevOps/ Technical project coordinator role.
• Proven experience of DevOps, SRE, or Technical Project Coordination with IoT or connected devices based platforms.
• Hands-on experience with cloud platforms such as AWS and Infrastructure as Code (IaC) tools such as Terraform.  
• Experience with incident management and on-call best practices. Provide support to on call engineers.
• Excellent analytical and problem-solving skills with a proactive mindset. 
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written). 
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.
• 
  

 Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

Hiring Platform Engineer

Exp: 6 -- 10 yrs

Edu : BE/B.tech/MCA

Work Location : Pune

Skills :

Platform monitoring ,Incident trouble shooting, Incident recovery, openshift ,kubernetes.

2 years of IT operations, infrastructure, cloud or application support experience.

Exp in Linux command-line knowledge.

Exp in networking knowledge including IP addressing, DNS, ports and connectivity troubleshooting.

Site Reliability Engineer (SRE) / Production Support Engineer

Experience: 5–10 Years

Location: Hyderabad

Work Mode: Face-to-Face Drive

Shift: Rotational Shifts

Job Description

Looking for an experienced SRE / Production Support Engineer with strong experience in application and production support, incident management, monitoring, troubleshooting, and cloud operations.

Key Skills

Production Support, Incident Management, Splunk, APM, SLI/SLO, Cloud, Kubernetes, Docker, Terraform, Linux/Windows Administration, Shell Scripting and Python.

Good understanding of production deployments, batch monitoring, network/load balancing, and troubleshooting is required.

Candidates from SRE, Production Support, Application Support, Cloud Operations, or DevOps backgrounds are preferred.

Job Summary:

We are looking for a Senior SRE/DevOps Engineer with strong experience in site reliability, automation, monitoring, observability, and production support. The candidate will be responsible for ensuring the reliability, availability, security, and performance of enterprise platforms.

Key Responsibilities:

• Own reliability, availability, security, and performance of enterprise browser platforms.
• Manage access and identity controls, Group Policy, and SAML/SSO integrations.
• Handle CI/CD deployments, configuration management, monitoring, and health checks.
• Develop automation and operational workflows using Python and Bash.
• Perform performance monitoring and production troubleshooting.
• Implement and maintain observability frameworks.
• Work with monitoring tools such as Datadog, Splunk, Dynatrace, Prometheus, and Grafana.
• Participate in incident management, RCA, and continuous improvement activities.
• Support highly available production environments in a 24/7 shift model.
• Collaborate with application, infrastructure, security, and operations teams.

Mandatory Skills:

• 10+ years of experience in SRE / DevOps.
• Strong hands-on experience in Python and Bash scripting.
• Experience with CI/CD and configuration management.
• Strong knowledge of monitoring and observability.
• Hands-on experience with Datadog, Splunk, Dynatrace, Prometheus, or Grafana.
• Experience with SAML/SSO, Identity & Access Management, and Group Policy.
• Banking domain experience.

Job Summary

We are looking for an experienced Site Reliability Engineer (SRE) with strong expertise in networking, DNS, load balancing, and hybrid cloud environments. The candidate will be responsible for maintaining the reliability, availability, performance, and scalability of production infrastructure and services.

The ideal candidate should have strong troubleshooting skills and experience working across network, cloud, infrastructure, and application environments.

Key Responsibilities

• Monitor and maintain the availability and reliability of production systems and services.
• Troubleshoot complex network, infrastructure, and application connectivity issues.
• Manage and troubleshoot DNS services, DNS resolution, records, and configuration issues.
• Configure, manage, and troubleshoot Load Balancers and traffic routing.
• Work with Layer 4 and Layer 7 networking and understand TCP/IP, HTTP/HTTPS, routing, and network connectivity.
• Support hybrid cloud environments involving on-premises infrastructure and public cloud platforms.
• Troubleshoot connectivity between on-premises data centers and cloud environments.
• Participate in production incidents, troubleshooting, root cause analysis (RCA), and problem management.
• Develop automation scripts and tools to reduce manual operational activities.
• Configure and maintain monitoring, alerting, and observability solutions.
• Work closely with Network, Cloud, DevOps, Security, and Application teams.
• Participate in on-call support and resolve production issues within defined SLAs.
• Document infrastructure, troubleshooting procedures, incident reports, and operational processes.
• Identify opportunities to improve system reliability, performance, and scalability.

🚀 Job Title : DevOps Engineer / Site Reliability Engineer (SRE)

Experience Level : 4+ Years

Location : Gurugram Sector 48, Haryana (On-site)

Employment Type : Full Time Opportunity

About the Role :

We are looking for a proactive DevOps / Site Reliability Engineer (SRE) with around 4 years of hands-on experience designing, automating, and scaling cloud infrastructure and CI/CD delivery pipelines.

In this role, you will bridge the gap between development and operations. You will be responsible for orchestrating containerized applications, automating infrastructure via Code (IaC), establishing SRE best practices (SLIs, SLOs, SLAs), and ensuring maximum uptime, resiliency, and operational efficiency across multi-cloud environments (AWS/Azure/GCP).

Mandatory Skills :

AWS, Kubernetes, Docker, Terraform, Ansible, Jenkins, GitLab CI/CD, GitHub Actions, Python, Bash, CI/CD, Infrastructure as Code (IaC), Grafana, Prometheus, ELK, New Relic, CloudWatch, SRE, SLI/SLO/SLA, Linux

Key Responsibilities :

1. Cloud Infrastructure & Infrastructure as Code (IaC) :

• Provision, configure, and maintain scalable, high-availability infrastructure on multi-cloud platforms, primarily AWS (EC2, VPC, IAM, S3, RDS, Route53, ALB/ASG, Lambda, EBS).
• Build, deploy, and manage Infrastructure as Code (IaC) using Terraform, Ansible, and CloudFormation to enforce consistency and eliminate configuration drift.
• Execute disaster recovery (DR) planning, automated failover / failback mechanisms, and chaos engineering exercises to validate system resiliency.

2. CI/CD, Automation & Development :

• Design, end-to-end maintain, and optimize robust CI/CD pipelines using Jenkins, GitLab CI, and GitHub Actions.
• Automate release pipelines, versioning, branching strategies, and approval gates using Groovy, Python, and Bash scripting. Integrate automated code quality and security scanning tools (SonarQube, Black Duck, or Fortify) directly into delivery pipelines.
• Develop custom tools, scripts, or microservices (e.g., Python / Node.js) to automate manual operational tasks and operational toil.

3. Containerization & Orchestration :

• Onboard and orchestrate containerized microservices utilizing Docker and Kubernetes (including Helm charts).
• Ensure high availability, auto-scaling, resource management, and fault tolerance for Kubernetes pod deployments.

4. Observability, SRE & Incident Management :

• Drive Site Reliability Engineering (SRE) maturity by establishing, tracking, and reporting SLIs, SLOs, and SLAs with cross-functional engineering teams.
• Build, configure, and manage full-stack observability tools : Grafana, Prometheus, New Relic, Elasticsearch / Logstash / Kibana (ELK), Sentry, and AWS CloudWatch.
• Set up real-time alerting, custom metric dashboards, and automated log rotation / pruning scripts.
• Handle production incidents, lead Root Cause Analysis (RCA) investigations, and implement preventive measures to reduce Mean Time to Resolution (MTTR).

Required Qualifications & Skills :

• Education : Bachelor’s Degree in Electronics and Communication Engineering, Computer Science, or a related technical field.
• Experience : ~4 years of experience in DevOps, SRE, or Cloud System Administration roles.
• Cloud & Infrastructure : Hands-on experience with AWS (Core services like EC2, S3, VPC, RDS, IAM, Lambda, Auto Scaling) and exposure to Azure / GCP.
• CI/CD & Version Control : Proficiency with Jenkins, GitLab CI, GitHub Actions, and Git workflows.
• Containerization : Core proficiency in Docker and Kubernetes cluster management / onboarding.
• Infrastructure as Code : Expertise in Ansible, Terraform, or AWS CloudFormation.
• Scripting & Languages : Strong hands-on automation skills with Python, Bash, and foundational knowledge of Node.js, Java or C++.
• Observability & Logging : Strong experience with Grafana, Prometheus, New Relic, ELK stack, or Splunk.
• Database & SQL : Familiarity with relational databases (MySQL, RDS) for monitoring setup and operational analytics.

Site reliability engineer - Experience: 5+ Years

Location: mumbai

Mandatory Skills: SRE (site reliability engineering) , aws cloud , and devops