Performance Testing

Responsibilities:

• Onboarding and Training:
• Guide new customers through the onboarding process, ensuring a smooth and efficient implementation.
• Conduct training sessions and provide educational resources to help customers maximize the value of our products/services.
• Relationship Management:
• Build and maintain strong, long-term relationships with assigned customers.
• Serve as the primary point of contact for customer inquiries and concerns.
• Proactively engage with customers to understand their needs and challenges.
• Customer Advocacy:
• Act as the voice of the customer within the organization, providing feedback to product and development teams.
• Identify opportunities to improve the customer experience and advocate for customer-centric solutions.

Responsibilities:

• Customer Interaction:Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.   
• Provide accurate and helpful information about our products and services.   
• Assist customers with troubleshooting technical issues and resolving problems.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.   
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Issue Resolution and Documentation:
• Document customer interactions and resolutions in our CRM system.
• Escalate complex issues to appropriate departments or personnel.
• Identify and report recurring customer issues to improve product and service quality.
• Follow communication procedures, guidelines, and policies.

Flutter Developer

Instrive is a Chennai-based start-up that provides high-quality Dev-ops solutions for clients worldwide. In this increasingly digital world, we strive to solve problems and create value. Instrive was founded with one goal in mind, creating high-quality products and delivering great user experiences worldwide.

A number of products are being developed for both in-house purposes and for our overseas clients, and we are actively expanding our team of talented professionals.

As part of our ambitious product roadmap, we need flutter developers for our team.

Your primary responsibility will be to develop flutter applications both (mobile and web) with a heavy focus on real-time communication such as WebRTC, web sockets etc. 

You'll make a meaningful impact and create lasting connections with our outstanding team, no matter where your career takes you.

Responsibilities:

• Develop, test, and deploy fast and scalable Mobile, Web and Desktop apps.
• Lead the development of flutter applications.
• Identify production and non-production application issues as a part of deployment.
• Establish, refine and integrate development environment tools and software as needed.
• Building future-proof front-end libraries and reusable widgets.
• Knowledge in coding architecture.
• Collaboration with the IT team, researchers, and designers to design robust apps and encourage business goals.
• Create Unit and Integration tests to ensure the quality of code.
• Testing applications and fixing bugs, along with security and data protection features.
• Participate with developers in the integration of REST APIs.
• Conducting code reviews of peer developers.

Flutter Developer Requirements:

Technical Skills:

• Bachelor’s degree in computer science, computer engineering, or similar.
• Previous work experience as a Flutter developer for a minimum of 3 years.
• Strong hands-on experience with MBaaS systems such as Firebase.
• Must have strong knowledge in MVC and/or MVVM framework.
• An understanding of DART and its core principles.
• Knowledge of GIT, JSON, design framework and web services.
• Good understanding in State management, such as BLOC / GetX
• A robust understanding of MUI and how best to use the inbuilt functionality provided.
• A hands-on understanding of how to create responsive designs.
• An excellent understanding of emerging trends in visual design and user experience.
• Experience in application architecture and publishing apps.
• Understanding Agile methodologies, client-side and server-side procedures. 

Good to have:

• Experience in native Android/IOS app development.
• Knowledge of HTML5 and its best practices.
• Cloud technology knowledge is a plus.
• Figma experience is a plus.

Soft Skills:

• Good communication skills.
• Critical thinking and time management.
• Good team player.
• Strong problem-solving and analytical skills.
• Collaboration to support business goals.
• Competence for individual contribution.

Your Impact:

•                 Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards

•                 Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design

•                 Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements

•                 Guides the performance tuning and scalability of the ecommerce solution

•                 Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

•                 1-3 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years

•                 If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.

•                 Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality

•                 Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications

•                 Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps

•                 Collaborate with architect to define implementation processes and quality gates and standards

•                 Identifies risks and issues, and help monitor them

•                 Guides the development of reference and resource materials

•                 Mentors developers in improving their platform knowledge and development skills

•                 Communicate technical design to the developers and help/guide them in the implementation

•                 Participates in Agile sprints

Set Yourself Apart With:

•                 eCommerce platform certification

Assist with the development, execution, management, and measurement of digital marketing programs and campaigns that drive customer awareness, traffic, sales and retention across D2C eCommerce touchpoints

• The desired candidate must be from a D2C company.
• Strong hands-on experience in handling e-commerce platforms/websites.
• MBA- Marketing with minimum of 3 years experience in the same role.
•  

Responsibilities:

1. Develop, propose, and execute a robust promotion plan in partnership with brand teams to drive sales on owned D2C platforms

2. Create D2C channel from scratch for a brand as well as run an existing one

3. Activate key marketing channels (social, SEM, SEO, display, email, influencer, and affiliate marketing) to drive qualified traffic

4. Utilize analytics tools such as Google Analytics and Adobe analytics to assess and optimize the performance of sites, campaigns, and marketing channels

5. Utilize web and sales analytics data to analyze business performance and provide insights and recommendations for growth

6. Develop and propose innovative marketing programs and initiatives to grow the D2C business.

7. Effectively provide executive stakeholders with timely promotion and marketing campaign performance reports

8. Ensure content marketing and content updation on own channel to engage consumers

9. Launch a long-running program to ensure higher retention and drive repeat purchases

Requirements:

 Experience in running D2C channels from an end-to-end perspective

 Experience in data analytics and use of web analytics tools, such as Google Analytics, to assess and report site and channel performance

 Understanding of consumer behavior and market trends

 High result orientation – getting things done on time and as per agreed-upon norms.

 Good Communication Skills

 Attention to detail;

 Creativity

 Good research capabilities

We are looking for a self-driven, passionate Android developer who can join our mission in building a product that solves real problems in the simplest and most elegant manner possible. We want to make financial services inclusive and accessible to all.

Welcome aboard if:

- You have done Android development with Kotlin and some state management frameworks for at least 1 year

- You push the code to Git before you leave the office

- You take pride in building the features and take end-to-end ownership

- You love Agile and believe in writing more than enough tests, code reviews, and iterative development

• To understand Business trends and anticipates client’s growing needs and requirements to deploy new and innovative technologies / systems / software / hardware.
• Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Policy Development - Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Plan & manage financial aspects of the IT Department , including purchasing & budgeting.

• Develop security standards, procedures, and guidelines for multiple platforms.
• Design, implement and upgrade secure solutions to meet employee needs while protecting the company's assets.

• Analysing a company's IT system and infrastructure.
• Will evaluate and foster innovation, to deliver high impact IT solutions. By coordinating the, business process-integration, automation and operation of all IT systems across the company / clients.

• It’s a startup. So, you’ll be expected to set up all initial IT Systems and Platforms from scratch.
• Research, test and deploy new solutions based on the requirements of different department across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Manage - Monitor, maintain, develop, upgrade, and support all current and future IT systems, including workstations, operating systems, databases, telephones, software applications, and peripherals.
• Coordinate with vendor(s) - For specialised setups, be the company representative in supervising and coordination when an external agency is involved.
• Planning a timeline for completion of projects.
• Monitoring the success of IT solution, and producing detailed reports on the efficacy of the technology.

• Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company / clients.
• Be able to provide strong day-to-day server and workstation support .
• Periodic updates and maintenance of all the software used across different departments.
• Dealing with product faults and arranging repairs and replacements.

• You’ll be THE go to person for any kind of IT query.
• Employee support is the top priority with responsibilities that include answering, evaluating and prioritising incoming requests for assistance from users:
• Experiencing problems with hardware, software, networking, and other computer related technologies.
• Take download request from employees then, find and download all the resources requested. (Software, Tutorials, Videos etc).
• Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Handle all employee joining and exiting formalities, for a smooth experience.
• Training & Orientation of all employees - on all software platforms, feature updates, workflows and best practices.

• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

• We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
• Progressive IT experience, including experience in a multi-office environment.
• Previous experience building and supporting Operational and Business Support Systems is desired. From Ordering and Quoting tools, to Billing systems and invoicing.
• Some sort of certification and/or training on Mac based IT systems is, highly desired.
• Software and Technology-
• In depth knowledge and expertise of latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
• Google Apps for Business, Microsoft Office
• Experience in backup, restoration and NAS setup & management.
• Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
• SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP etc.)
• Knowledge of Adobe Creative Suite / Design software is a bonus.

• Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
• A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
• Good listener, confident personality, courteous and friendly manner, absolute integrity.
• Work to deadlines and adapt quickly to a fast changing environment.
• Should adhere to strict confidentiality in maintaining all company and client data.

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creatively ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.
• Knowledge
• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.