Performance Marketing Manager

We have opportunity for Customer Care Support / Customer Service 

Job Location : Ambavadi ( Ahmedabad)

Fresher can also apply

Job timing : Day shft ( 6 days working, 1st, 3rd & 5th Saturday off)

Job Description :

We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question suggesting information about services. Identify and assess customer’s needs to achieve satisfaction follow communication procedures, guidelines; policies.

Handling call and email inquiries /queries raise by the prospects & clients.

Accuracy, attention to detail and ability to explain complex information clearly and simply.

He who applies must have Product Knowledge, Quality Focus, Problem Solving,

Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing

Information and Multi-tasking.

Qualifications :

Minimum qualification required is graduate/post graduate degree in any field except engineering.

The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients. ( Fresher can also apply)

He/she should have a right attitude.

We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal Vocal communication skill in English.

Candidate should have be loyal, honest.

Candidate should have a long term vision & should be decision maker.

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

About Furrl

Furrl is a high scale discovery experience for new-age D2C brands. Furrl is breaking the clutter of over 100,000 such brands through a novel #Vibe-based discovery experience and attacking a USD 100 billion market. This asset-light platform is a global first-of-its-kind, and rapid growth and customer love have already demonstrated early product-market-fit.

We’re looking for a Product Intern who enjoys working with data and is curious about how digital products are built.

Your main job will be to help the Product team understand user behaviour, pull data, and share insights that improve the app.

This is perfect for students who enjoy problem-solving, numbers, and learning how product teams work in real life.

Location: HSR Layout, Bangalore 

Responsibilities

• Run SQL queries to pull data
• Work with the Product team to analyse trends and numbers
• Create simple reports and dashboards
• Help the team with product experiments (like A/B tests)
• Support in documentation and basic product research

Requirements 

• Basic SQL knowledge (very important)
• Comfortable working with numbers
• Curious, responsible, and eager to learn
• Good communication skills
• Any analytics tools (GA, Mixpanel, etc.) (Not mandatory, but good if you already know)
• Previous project or mini-internship experience 

What to get excited about 

• Be a part of a strong early team building a massive business.
• Work directly with the CEO and other leadership team members, who are well-respected industry experts.
• Get the rare chance to see a 0 to 1 journey and be a key member of that journey.
• Accelerate your career with a rapid growth path within the organisation.
• Strong possibility of PPO (Pre-Placement Offer) based on performance.

You should have a strong grasp of current marketing tools and strategies and be able to help integrate digital marketing campaigns from concept to execution. The Digital Marketing Executive will work with the marketing team, coordinating with other teams (such as design, HR, etc) to launch campaigns on time.

• Coordinate with other support functions to develop marketing material
• Define schedules, handle posting on social media
• Keep an eye on the trends, suggest and execute campaigns around them
• Perform audits, plan and execute all digital marketing activities, including SEO/SEM, email, social media, and display advertising campaigns
• Design, build and maintain social media presence, increase the availability of multiple platforms
• Measure and report the performance of integrated marketing efforts, and assess against goals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

• BS/MS, BMM degree in marketing or a related field
• Proven working experience of more than 2 years in digital marketing & contribution to B2B sales if any.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience with A/B and multivariate experiments.
• Solid knowledge of website advertising and analytics tools (e.g., Google Adwords, Google Analytics, Facebook Advertising)
• Strong analytical skills and data-driven thinking.
• Up-to-date with the latest trends and best practices in online marketing and measurement.

Responsibilities :

Build awesome web experiences using React.js
Plan and accommodate all mediums, screen sizes and device types
Build in flexibility and customization from the start
Internalize the user and promote good usability and accessibility in every experience
Be nimble and react quickly to changing business conditions
Work with product managers, content producers, QA engineers and release engineers to own your solution from development to production

Qualifications :

5+ years building web and/or mobile experiences with evidence of exceptional ability
Bachelor’s Degree in Computer Science or related field, or equivalent experience or other evidence of exceptional ability
Solid understanding of fundamental web technologies such as HTTP, REST, AJAX and JSON.
Strong proficiency in JavaScript / ES6, including DOM manipulation and the JavaScript object model
Thorough understanding of React.js and its core principles
Unit Testing with Jest/Enzyme
Experience with Redux
Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
Experience working with RESTful APIs
Experience with Nodejs, Expressjs or NextJs
Excellent mastery of web standards, cross-browser compatibility, accessibility and SEO.
Strong CSS skills w/ experience building responsive applications across a variety of browsers and devices using modern CSS3 techniques
Ability to identify tasks which require automation and automate them
Expert knowledge of maintaining and debugging live software systems
Prior experience with Symfony MVC frameworks desirable.

What you need to have:

• Front-end skills (HTML5, CSS3, JavaScript, ES6+, Ajax);
• 3+ years working with React/Redux + Typescript front-end applications
• Must have experience technologies like Python, React, node.js, PostgreSQL, AWS
• Experience with centrally managed state (Redux) and React Router
• Experience with data structuring libraries (Immutable.js / Immer)
• Experience of TDD/BDD, QA/Test frameworks such as Selenium, load testing (Blazemeter), unit testing (Mocha/Chai/Jest) etc.
• Experience optimising the performance of front-end applications
• A good understanding of agile development practices and common methodologies
• Experience building responsive, cross browser compatibility websites and applications
• Experience of integrating with web services and APIs, including REST endpoints.
• Experience using code version control systems (GIT) and CI/CD.

• Strong programming skills in Javascript/TypeScript, Python or Go.
• Hands-on experience in API development and frameworks such Express, Loopback, Hapi.
• Good Understanding of SQL and NoSQL database.
• Experience in test driven development. (writing unit test and API test).
• Understanding of basic cloud computing concepts and experience in using any of the major cloud service providers(AWS/GCP/Azure).
• Ability to build and deploy the application in a containerized environment.
• Understanding of application logging and monitoring systems like Prometheus or Kibana.

Qualification: 

• B.E/B.Tech/M.E./M.Tech/M.S. from a reputed university with a good academic record.
• Curiosity to explore the cutting edge technologies and bake them in the products.
• Zeal and drive to take end to end ownership.

Job Description

We are seeking a well experienced full stack Java developer for our product. As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs..

What are my roles and responsibilities?

• Design, develop and implement software programming applications.
• Build highly scalable product.
• Participate in gathering business requirements and assessing existing architectures and resources.
• Work with application development team in delivering the project and deliverable within time and with good quality.
• Perform unit testing, oversee quality assurance of applications through system testing.
• Establishes processes for performance and conducts code review.
• Manage and mentor junior members of the team on good coding practice

What skills and experiences would I bring into this role?

1. B.E/ B.Tech / MCA in computer science or a related field
2. 4+ Years of Java/J2EE work experience.

1. Object-Oriented design, patterns, algorithms, data structures
2. Well knowledge about Spring Hibernate framework.
3. Exposure to React JS / Angular JS.

1. Experience with SQL/No-SQL database technologies – MySQL, Mongo dB, Cassandra, Redis, PostgreSQL, etc.
2. Experience in Web services (REST or SOAP)

1. End to end web development experience is highly preferred
2. Good understanding of unit testing methodologies.
3. Good analytical and communication skills
4. Startup work culture mindset.

ABOUT IDEAPOKE
Emerging Technologies | Bengaluru, India

Ideapoke is a global, fast growing start-up with offices in Bengaluru, Bay Area, Tokyo and Shanghai. Our software, search and insights power the innovation agenda of the largest Fortune 500 and Global 2000 companies worldwide.

Our growth is powered by our people and their unwavering commitment to the company-wide vision, strong work ethic and an entrepreneurial do-it-all spirit. We push the boundaries and break existing thought processes with the strong belief that innovation amplifies success in every piece of work we do and by extension, amplifying the success of our clients.