Performance Marketing Head

Job Title: Hotel Operations Executive

Location - Gurgaon ( Sec 32 )

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

About the Role

We are seeking a detail-oriented QA Engineer with strong expertise in automation testing, test planning, and cloud technologies. The ideal candidate will ensure the quality and reliability of our products through rigorous manual and automated testing, while also contributing to continuous improvement in our CI/CD pipeline and cloud-native environments.

Responsibilities

• Design, develop, and execute test plans, cases, and scripts for functional, integration, system, regression, and UAT testing.
• Build and maintain automation frameworks for E2E and API testing (Playwright, SoapUI, or similar).
• Integrate automated test suites into CI/CD pipelines to enable continuous testing.
• Collaborate with developers, product managers, and DevOps engineers to ensure high-quality software delivery.
• Perform defect tracking, reporting, and root cause analysis to drive continuous improvement.
• Apply knowledge of AWS cloud-native services and Terraform to support testing in cloud-based environments.
• Write and maintain reusable test automation scripts with JavaScript/TypeScript.
• Support release validation, performance checks, and production monitoring as needed.

Must-Have Requirements

• Strong experience in test planning & execution (functional, integration, regression, UAT).
• Hands-on with automation testing frameworks (Playwright, SoapUI, etc.).
• Proficiency in JavaScript with basic understanding of TypeScript and SQL.
• Experience with Terraform and good exposure to AWS Cloud Native services.
• Ability to integrate test automation with CI/CD pipelines.

Nice-to-Have Skills

• Familiarity with other automation tools (Selenium, Cypress, Postman, etc.).
• Experience in performance testing and security testing.
• Knowledge of Docker/Kubernetes for containerized environments.
• Strong analytical and problem-solving skills.

Responsibilities:

- Design, develop, and maintain highly interactive and responsive web applications using AngularJS 14.

-  Write clean, maintainable, and well-documented code that adheres to best practices.

- Leverage Tailwind CSS for rapid UI development and ensure consistent design across the application.

- Implement user interface components and features according to design specifications.

- Integrate with backend APIs and services to retrieve and manipulate data.

- Optimize application performance for a smooth user experience across all devices and browsers.

- Conduct unit testing and participate in integration testing to ensure code quality.

- Collaborate with designers, backend engineers, product managers, and other stakeholders throughout the development lifecycle.

- Stay up-to-date with the latest advancements in frontend technologies and frameworks.

-Contribute to the improvement of existing frontend development processes and documentation.

Qualifications:

-  Strong understanding of AngularJS 14 architecture, components, directives, and services.

-  Proficiency with HTML5, CSS3, and JavaScript (ES6+).

-  In-depth knowledge of Tailwind CSS and its utility classes for rapid UI development.

- Experience with responsive web design (RWD) principles and best practices.

- Understanding of web accessibility guidelines (WCAG).

- Familiarity with unit testing frameworks (e.g., Jasmine, Karma) is a plus.

-  Experience with build tools (e.g., Webpack) is a plus.

-  Excellent problem-solving and analytical skills.

-   Strong attention to detail and a passion for creating pixel-perfect user interfaces.

-   Excellent communication and collaboration skills.

A proactive and results-oriented individual with a strong work ethic.

Desired Candidate Profile

1. Exp. In online bidding on various portal like Elance, Guru, Freelancer, Odesk, Upwork etc.
2. Expert in generating business from online bidding.
Writing proposals, costing and negotiations.
3. Prospect for potential new clients and turn this into increased business.
4. Candidate should be flexible in working hours.
5. Generate new business leads for Web design, graphic design, web development & internet marketing.

You will start your journey at Smart Owls as an individual contributor working in a team to introduce and showcase the unique way in which Smart Owls help institutes to go online.

We're looking for someone who can take direction from written or spoken ideas and convert them seamlessly into interactive layouts.

We aim to delight users with a simple and functional design.

What you'll do:

Create UI/UX design of Mobile and Web applications that will truly delight our users Create interactive consumer and business applications by developing concepts, layouts, design system for the product.

Analyze user interface problems and create design solutions that meet measurable business goals and requirements

Work closely with the other teams to develop user scenarios, storyboards, and high-level requirements.

 We are looking for people who have: 1 year of experience in Product design/ Interaction design.

Experience designing digital products and systems, not just websites.

You have helped build products.

Hands-on experience with design software like Sketch (Mandatory), Photoshop, Invision, and Zeplin.

Being open to feedback, and willingness to implement changes based on feedback and requirements