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Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

Role: Human Resource Head

Location: Vikhroli, Mumbai

What will you do with us?

-Be a strategic advisor on all aspects of people management for the organization.

-Develop and foster a work environment that is entrepreneurial, customer focused, and results-oriented.

-Encourage employee participation and contribution to the growth and well-being of the business and bring in external recognition for our brand as the Employer of choice.

-Establish and maintain high levels of employee engagement activities and commitment.

-Provide accurate and constructive analytics to the leadership team and help formulate people strategies basis the information.

-Design the annual HR budget and ensure optimal utilization of resources to ensure an effective outcome for all HR metrics.

-Responsible for Talent Management strategy including appropriate learning interventions and leadership development.

-Develop, build and manage Professional and Career Development programs along with relevant and contextual training programs in line with the growth and evolution of the organization.

-Guide and coach, the HR team to deliver efficient, high-quality HR solutions and services concerning - Recruitment, onboarding, Performance Management, Employee Engagement, Organization Development, Training and Development, Rewards and Benefits.

-Align the annual Compensation & Benefit strategy with business goals and objectives and drive the performance link pay and ESOP as per the Performance Management System cycle.

-Build an organization that is fully compliant with all statutory and regulatory requirements.

What are the must-haves?

-Bachelor or Master's degree in Business, Human Resources or a related field required.

-12+ years of experience in Human Resources.

-Expertise in HR functional areas including talent acquisition, performance management, learning and development, compensation and benefits.

-Should have created and executed programs in strategic HR areas like operations efficiency, organization development and change management.

-Experience in coaching and mentoring leadership to the next level, being an effective sounding board for the Business Leaders of the organization and leadership team of group companies will be important.

-Great team player and ability to work effectively in a matrix organization environment.

-Strong written and oral communication is essential.

SEO,Digital Marketing,Display Advertising,SEM,Google Analytics,Google AdWords,Online Marketing,SMO,Webtrends,Digital Campaigns,Social Media,Social Media Manager,Facebook Marketing,facebook sales,Graphic Designing,Email Marketing

Job Description :

  Fluenct is English

  Proven track records

  Strategic digital acumen & ability to execute flawlessly

  Development & Maintenance of digital channels (website , email , social media ) including online content distribution & social listening

  Planning digital media campaigns , including web SEO / SEM , email , social media & display advertising

  Guard the brand guidelines, identity & usage in the social media space across various mediums

  Develop consumer marketing strategies to successfully establish our brand/s ; digital awareness , growth & loyalty

  Responsible for consumer insights for creating the best in class digital campaigns

  Execute all facets of digital marketing strategy from paid media to social engagement to launch activations

  Content marketing strategies must have experience in storytelling campaigns

  Drive organic acquisitions of consumers via SEO , SEM programs

  Drive digital audience understanding & profiling exercises

  Evaluate , develop , manage , test & implement Ecommerce initiatives

Skills & Competencies:

  Minimum 3 years experience in Digital Marketing.

  Analytical & Data oriented marketing focus to drive results

  Hands on digital expertise in SEO , SEM , Social & Organic Marketing programs

  Exposure & understanding of content business will be an advantage

Techwave is a leading global IT services and solutions company revolutionizing digital transformations. We enable clients to maximize their potential and achieve a greater market with a wide array of technology services, including, but not limited to Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).  

Organization : TECHWAVE (http://www.techwave.net/">http://www.techwave.net/)

Requirement : .Net Full Stack Developer

Experience :  7+ Years

Job type : Permanent

Location : Hyderabad

Technical Hands on -

• Experience developing enterprise applications an asset
• .NET and related technologies: C#, .NET Core, .NET Framework, REST API, SQL ServerTFS, WPF, WCF, LINQ
• Web Development: AngularJS 5+, Typescript, ASP.NET webforms, ASP.NET MVC
• HTML, CSS, Bootstrap
• Team player who is self-motivated & flexible
• Quick & continuous learner who has high analytical and logical abilities to adapt to different technologies

Urgent Requirement for Business Development Executive (BDE/BDM)
Location- Ahmedabad
Experience – 2 to 4 years
Salary- 2.4 to 4.8lakhs (depends on Expertise)
Gender- Female
Working Days-6
Qualification- B.Tech/MCA/M.Tech/Msc.IT

Currently work from home in this Pandemic Situation.

Job Summary:-
.Lead Generation
.Generate Business through Various Online Portals (Upwork, LinkedIn, Freelancer, PPH, Guru etc)
.Extensive Experience in Selling It Services - Web & Mobile App development services in International Market.
.Candidates must be well versed in #Prospecting via LinkedIn, Email Marketing
.Researching and Analyzing the market.
.Candidate would be responsible for Requirement Gathering +Cost Estimation

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.