Inside Sales Executive

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

JOB DETAILS:

Job Role: Engineering Manager (Web and Mobile Apps)

Industry: Healthcare

Function: Information Technology

Working Day: 5

Work Mode: ONSITE

Salary: Best in Industry

Experience: 7-10 years

Location: Vadodara & Bangalore

Required Skills: Cross-Functional Collaboration, Engineering Leadership & Team Management, Hands-on Web & Mobile Development, End-to-End Delivery Ownership, Technical Quality & Best Practices

Criteria:

• Bachelor’s degree in Computer Science or a related discipline.
• Should have 7+ years of overall engineering experience.
• Should have minimum 2 years of experince in a leadership role.
• Hands-on experience leading web and mobile product development
• Strong expertise in web technologies (React, Node.js) and mobile platforms (Flutter / iOS / Android)
• Proven experience owning end-to-end product delivery (development, deployment, maintenance)
• Experience with agile execution — sprint planning, delivery tracking, release management
• Deep understanding of code quality, testing, security, scalability, and best practices
• Active involvement in code reviews and design reviews
• Strong cross-functional collaboration with Product and Design teams
• Excellent communication and stakeholder management skills

NOTE: - 1st Priority Vadodara

Description

Role Overview:

Responsible for overseeing the successful delivery of company’s traditional web and mobile product roadmap by leading a team of engineers. The manager ensures timely feature launches, technical quality, and champions process improvements in collaboration with product and design teams.

Key Responsibilities:

● Own end-to-end development, deployment, and maintenance of web and mobile applications.

● Lead, mentor, and grow engineers across full stack, mobile, and backend roles.

● Define and implement best practices in coding, testing, and release management.

● Collaborate with cross-functional teams to incorporate user feedback and business needs into product enhancements.

● Track and manage team performance, sprint planning, and delivery schedules.

● Ensure high quality standards, security, and scalability across all deliverables.

● Actively participate in code and design reviews.

Qualifications:

● Bachelor’s in Computer Science or related field.

● 7+ years of engineering experience with at least 2 years in a leadership role.

● Hands-on expertise in web (React/Node.js) and mobile (Flutter/iOS/Android) platforms.

● Strong project management and team leadership skills.

● Excellent communication and stakeholder management abilities.

Job Title: Chief Financial Officer (CFO)

Location: Trivandrum, Kerala

Employment Type: Full-Time

Experience: Up to 7 years

Role Overview

We are seeking a dynamic and detail-oriented Chief Financial Officer (CFO) with approximately 7 years of progressive experience in finance and accounting. The candidate will be responsible for overseeing financial strategy, planning, compliance, and risk management while supporting business growth and operational efficiency.

Key Responsibilities

• Lead the company’s financial planning, budgeting, and forecasting processes • Oversee financial reporting, ensuring accuracy and compliance with IND-AS / IFRS / GAAP standards

• Manage cash flow, treasury, and working capital efficiently

• Drive financial strategy and business planning aligned with organizational goals

• Ensure compliance with statutory regulations, taxation laws, and corporate governance norms in India.

• Handle audits (internal & external) and liaise with auditors, regulators, and stakeholders

• Provide insights and recommendations to senior leadership for cost optimization and profitability enhancement

• Monitor and mitigate financial risks, including forex, credit, and operational risks

• Lead and mentor the finance and accounts team

• Collaborate with cross-functional teams for strategic decision-making and expansion plans

Required Qualifications

• CA / CPA / MBA (Finance) or equivalent qualification

• Minimum 7 years of relevant experience in finance, preferably with exposure to MNC environments

• Strong knowledge of financial regulations, taxation, and compliance in India

• Experience in financial modeling, analysis, and strategic planning

Key Skills & Competencies

• Financial Strategy & Leadership

• Budgeting & Forecasting

• Regulatory Compliance & Risk Management

• Strong Analytical & Problem-Solving Skills

• Stakeholder Management

• Excellent Communication & Leadership Abilities

• High level of integrity and professional ethics

Regards,

Radhika Sharma

HR Manager

Estabizz fintech private limited

Hiring: Flutter Developer (5+ Years Experience)

📍 Location: Kolkata (Work From Office only)

We are looking for an experienced Flutter Developer who can build high-quality, scalable mobile applications for Android and iOS. The candidate should be comfortable working with product teams and delivering clean, maintainable code.

🔹 Responsibilities

• Develop and maintain mobile apps using Flutter (Dart).
• Translate UI/UX designs into responsive mobile screens.
• Integrate APIs and third-party services.
• Write clean, reusable, and testable code.
• Debug and optimize applications for performance.
• Collaborate with designers, backend developers, and product managers.
• Publish apps to Play Store and App Store and maintain updates.

🔹 Requirements

• 5+ years of experience in mobile app development.
• Strong hands-on experience with Flutter & Dart.
• Experience with REST APIs, Firebase, and third-party libraries.
• Knowledge of state management (Provider, Bloc, Riverpod, etc.).
• Understanding of app architecture and performance optimization.
• Experience with Git/version control.
• Good communication and problem-solving skills.

🔹 Good to Have

• Experience with CI/CD for mobile apps.
• Knowledge of native Android/iOS is a plus.
• Startup or product-based company experience.

👉 Preference will be given to candidates based in Kolkata only.

📩 Interested candidates can apply with their updated CV and portfolio/GitHub links.

Salary ranges from 20 LPA onwards; negotiable based on experience

Mandatory Skills Required:

▪ ASP.NET & .NET Core, C#, NET 2.0 Web Services, OAuth 2.0 (JWT)

▪ Sitecore 9 and 10, Sitecore MVC, Sitecore JSS, Content Hub, Digital Asset Manager, Product Catalog Manager, Sitecore Experience Manager, Experience Platform, Customer Data Management

▪ Good working knowledge of CI/CD environments (preferably Azure DevOps), Git or similar confuration management software

Required Experience: 
▪ Bachelor's degree in Computer Science or Computer Engineering from an accredited university
▪ 5+ years of relevant industry experience
▪ Must have worked with industry leading Content Management systems; certification in Sitecore is a must
▪ Strong fundamentals in Software Architecture & Software Engineering - OOP, RESTful architectures, Design Patterns, Data Structures, Algorithms
▪ Experience with RESTful API development, Open API specification ▪ Experience with Microservices Development; working on Docker, Kubernetes
▪ Experience analyzing and tuning application performance

Primary responsibilities include : 
1. Leading a small team of software engineers and, also contributing individually to design, develop and test software for cloud, web and mobile
2. Design, develop, test and document quality software to user and functional requirements within specified timeframes and in accordance with CNHI coding standards
3. Design and implement complex real-time data visualization technologies
4. Generate rapid prototypes for feasibility testing
5. Generate all documentation relevant to software operation
6. Adhere to prescribed development systems, processes procedures and ensure efficient, effective,high quality delivery
7. Contribute to the improvement of development systems, processes, procedures
8. Contribute to growing team members, building a strong cohesive team; provide guidance, mentorship
9. Communicate effectively with all stakeholders
10. Perform tasks as specified by the Delivery Lead/Team Lead

• Understanding of any ASO platforms ( for ex. AppTweak or any other)
• Understanding of keyword research, different App stores and their process
• Good analytical skills    

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

GMetri - Frontend Developer, Bengaluru

At GMetri, we are passionate about driving business impact through immersive experiences. We partner with change-makers across various industries  — from Fortune 500 brands to small disruptors—to help transform the way XR (or eXtended Reality - a blanket term encompassing Virtual / Augmented and Mixed Reality) is used in business, through our unique platform. 

Founded in 2017, the company was identified by industry leaders Oculus/Facebook as the top VR/AR/MR tech company in India. We were also recently featured at Facebook F8 in San Jose for our work. GMETRI currently boasts a growing client list comprising of national and global giants like Myntra, BigBasket, Accenture, Cafe Coffee Day, Bosch, Reliance, DXC Technology, Legrand, Zoomcar and Jio among others.

About the Role:

GMetri works with bleeding edge technologies in order to be able to innovate at breakneck speeds. Which means most of the development technologies and standards being adopted by the industry at large have already been used, upgraded or discarded by us, and we have moved on the next upcoming piece in the stack.

The decision to stay bleeding edge isn’t something that is taken lightly - it is a stepping stone in the promise of innovation that helps us service our clients better.

Core Responsibilities:

Once you are here, you will 

• Get hands on experience with emerging trends and technologies in the field of cloud development, including open source products and contribute to the on-going development of GMetri’s suite of products
• Design, develop, test and deploy features for our VR platform
• Research and find opportunities to utilize web development best practices, guidelines to improve system productivity, scaling and monitoring
• Driving the entire GMetri dashboard independently resolving its features/issues and deploying to production bug-free
• Developing and Designing GMetri Analytics and monitoring dashboards
• Developing new user-facing features using React.js

• Min 2+ years experience in software development
• Should be a quick learner, agile with technology, a hacker at heart
• Strong proficiency in ReactJS, Redux
• Well versed with the Unix environment, es6/es7 concepts
• Should have a broad understanding for both frontend and backend technologies and be abreast with the latest trends
• Team Player, Ability to work in a fast paced and changing environment

Think you're passionate about cutting-edge tech?

Want to push up your learning curve by several notches?

If you're ready, so are we. Apply Now!

Why FabHotels? Budget hotels is the largest and fastest growing segment of the Indian travel market. Despite attracting billions of dollars in last few years, online penetration in hotel bookings is still sub-20%. Supply of budget hotels is fragmented and lacks any brand of scale. At FabHotels, we’re building a millennial traveler focused budget hotel brand that leverages people, technology and processes in an asset-light, scalable model to deliver delight to consumers and segment-leading returns to asset owners. In ~4 years since inception, we have become larger than many established traditional hotel chains. Currently we have a fast growing network of 550+ hotels and 11,000+ rooms across ~50 cities pan-India.

Who? Founded by Bain & Wharton alumni, Vaibhav Aggarwal & Adarsh Manpuria,

FabHotels has raised >$35Mn. till date from leading VC firms Goldman Sachs, Accel Partners, Qualcomm Ventures. We're always looking for young, hungry & self-driven individuals, who want more than a 10-7 desk job and to make a significant contribution in creating a first-in-class Indian hospitality brand.

About the role: One key differentiator of FabHotels brand for our asset partners is bestin-class returns. While our online & offline demand teams drive higher occupancies for our partners, this role entails ownership of developing and work on react native side of application development.

Key responsibilities:

• Knows how to embed React-Native in a native (iOS/Android) component and vice versa.
• Firm grasp on JS/CSS fundamentals
• Build pixel-perfect, battery smooth UIs ((layouts, animations, etc.))across both mobile platforms
• Good understanding of Design and Architecture Patterns
• Strong focus on app performance
• Familiarity with native build tools, like XCode, Grade, Android Studio
• Good at working with third party libraries and debugging dependency conflicts
• Experience in unit testing is preferable.

Individuals who would connect best with the job requirements are those who:

• Are excited to be part of a young, dynamic team that is building a disruptive, sustainable business
• Are willing to go the extra 100 miles it takes to win in a super competitive market
• Are innovative, resourceful and comfortable with dynamic business requirements
• Fulfil below minimum criteria:

- 4+ years experience in Mobile app development.   

- Must have published at least 1 major React-Native app

- Experience with CodePush (appcenter)

- Hands on experience in Redux