Partnership Manager

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

Job Overview

The primary role of a candidate will be a RF Engineer. The RF engineer will be a consultant who work collaboratively with the RF product team as well as partners to provide support for all presales solution aspects of the sales cycle.

Job requirements include but are not limited to the following activities: assistance & response to RFI/RFP preparation, opportunity & account planning, relation building with Partners and Product Management teams, demonstrations, joint partner solutions etc.

Responsibilities

• Strong Focus on Customer engagements in ongoing opportunities
• Assistance to product teams throughout the sales cycles
• Lead initial solution demonstrations to customers/partners.
• Assist in pre-sales to post-sale transition to ensure smooth implementation and maximum customer satisfaction.

Job description:

• Should be ready for a full-time job working from office.
• Interest and ability to identify, document and articulate the business and technical requirements of a customer.
• Excellent in customer facing, communication and presentation skills.
• Should have clear understanding of RF, Electromagnetics, RADAR, and communication technologies.
• Good knowledge in KPI parameter analysis , having knowledge in 2G/3G/4G/5G Technology & concepts.
• Should quickly learn Technology/Product/Solution offerings Spectrum monitoring equipment.
• Should be able to provide support to customers on issues raised by them.
• Should be good in writing and quantitative skills, other Microsoft tools like Excel, Word, PowerPoint, etc.
• High level of energy, enthusiasm, persistence, discipline, and a strong desire to succeed.
• Willingness to do whatever is necessary to win .
• Ability to travel abroad as well as domestically. Should be ready to travel to clients in India regularly for demonstrations, POCs, customer presentations, installations, and commissioning.

Technical Skills

• Preferred technical experience in data collection, RF optimization, Spectrum Monitoring and Management system.
• Electronics and telecommunications engineer with CCNA or equivalent networking knowledge.
• Good understanding of computer hardware technologies and its trends in market.
• Preferred experience up to 2-5 years in presales role.
• Should have better understanding of software languages and to operate the application software.
• Experience with Database, Application integration etc. desirable.
• Should be capable in conducting demos, training, etc.

Corporate Sales Executive.

Preparing sales pitches and relevant collateral

● Doing a thorough mapping of potential clients and effectively prioritizing them and then charting the

sales strategy/approach

● Building strong interpersonal relationships with key client decision-makers (middle/senior

management)

● Making effective sales presentations based on the identified needs of the prospects and handling

Principal Software Engineer /Architect

Axtechnosoft Private Limited

Job Description

Responsibilities: -

• You would take ownership of the existing system and scale it more than 10X over the next 2 years.
• Apply best coding standards.
• You would create the infrastructure that can serve 100s of customers and millions of data requests per hour.
• Over the next year or so, you would be able to guide a team of 5 to 15 people to accomplish your goals. Mentoring this team into a world-class engineering team would be a key part of your role.
• Your earlier experience in successfully building, deploying and running complex, large scale web or data products.
• You would work hand-in-hand with the Product Management team to build engineering capabilities that align with the evolution of the product.
• Eventually work with Data science teamwork to ensure that the algorithmic intelligence that we build is plugged into the product in an expected manner.
• Overall, you would be responsible for end-to-end architecting from Engineering standpoint.

Must have: -

• Total experience of 8+ years while relevant experience of at least 2 years.
• Have built a platform that handles at least 500k to 1 million data request an hour.
• Worked on building an infrastructure that serves 200k+ customers.
• Hands on coder.
• Expert level knowledge in at least one technology stack - Python or ideally, Java. Also Angular, React, Node.js
• Expert level knowledge with Elastic Search or NoSQL technologies like MongoDB/HBase/Cassandra/Redis/Neo4j
• Experience developing web applications.
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Working knowledge of databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
• Devops experience working with AWS / Other cloud platforms.
• Strong knowledge of API’s.
• Excellent communication and teamwork skills
• Implementing Software Engineering best practices.
• Previously worked on user facing products with scale.
• Agile methodology.
• Great attention to detail.
• Organizational skills
• An analytical mind

Good to have: -

• Working knowledge of React Red.
• Open-source technology.
• Working knowledge of AI/ ML.
• Degree in Computer Science, Statistics or relevant field.
• Experience working in a start-up environment.

Key Skills

Python

Angular Javascript

Reactor & Solids Processing

Node.js

Elastic Search

NoSQL

Web Applications

Database

Web Servers

UX/UI Design

AWS Cloud

Agile Methodology

• Looking for candidates from cable or wire marketing back ground is preferable.
• Communicate with Customer’s decision making authorities and fix appointments for sales team from data base or from other sources.
• Proactive marketing, Customer Service & Sale's support
• Sending offers/quotations/proforma invoices to the customers
• Follow-up with the customers for orders/seeking feedback on the offers quoted
• Sending dispatch details to the customers after goods are dispatched
• Arranging samples of the products to the customer as per their request
• Maintaining and updating database regularly of all the customers, samples sent, offers made
• Finding out new potential customers for  products and doing sales promotional activities such as sending brochures/product flyers through couriers and emails.
• Need to have good browsing skills and hands on MS office skills
• Solving customer queries
• Other duties assigned