
About 18.h Consulting Private Limited
About
Connect with the team
Similar jobs

Job Title: Lead - Monitoring
Location: Gurgaon
Experience Required: 8+ Years
Job Type: Full Time
Position Summary
We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring.
As the Lead - Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions.
This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance.
Roles and Responsibilities
- Monitor System Performance:
- Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability.
- Troubleshooting and Issue Resolution:
- Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
- Capacity Planning:
- Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
- Incident Response:
- Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
- Monitoring Tools Management:
- Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
- Performance Analysis:
- Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
- Cloud Monitoring:
- Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively.
- Synthetic Monitoring:
- Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience.
- Documentation and Reporting:
- Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics.
- KPIs and Dashboards:
- Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management.
- Team Leadership:
- Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices.
Skills and Qualifications
- Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. (Master’s degree preferred)
- Experience:
- Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
- Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools.
- Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
- Technical Skills:
- Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
- Strong analytical, problem-solving, and decision-making skills.
- Soft Skills:
- Strong leadership, communication, and team collaboration abilities.
- Experience in publishing KPIs, dashboards, and other reporting mechanisms.
Good to Have Certifications (Preferred):
- ITIL Foundation
- Certified Monitoring Professional (CMP)
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: SCOM (if available)
Job description
Job Title: System Integrator / Technical Support Engineer (Integration)
Experience: 5 Years
Employment Type: Full-Time
About the Role
We are seeking an experienced and technically proficient Client Support / Technical Support Engineer (Integration) to join our dynamic team. The ideal candidate will possess strong analytical skills and a solid background in API integrations, Integration Kits, and technologies such as Java, PHP, or Android.
In this role, you will serve as the primary point of contact for clients, ensuring smooth implementation, efficient issue resolution, and exceptional customer satisfaction throughout the integration process.
Key Responsibilities
Provide technical support and integration assistance to clients via email, calls, or ticketing systems.
Assist clients in setting up, configuring, and troubleshooting API / SDK / Integration Kits.
Collaborate with internal development and product teams to resolve complex technical challenges.
Analyze logs, debug issues, and replicate customer scenarios to identify root causes.
Maintain detailed documentation of integration processes, FAQs, and troubleshooting guides.
Ensure timely and professional resolution of client queries to maintain high satisfaction levels.
Work cross-functionally to support client onboarding, testing, and deployment activities.
Required Skills & Qualifications
Bachelors degree in Computer Science, Information Technology, or a related field.
Minimum 5 years of experience in Client Support, Technical Support, or Integration Support roles.
Hands-on experience with at least one of the following: Java, PHP, or Android.
Strong understanding of API integrations, SDKs, and web technologies (REST / JSON).
Familiarity with Integration Kits or middleware solutions.
Excellent communication, analytical, and problem-solving skills.
Ability to work independently and manage multiple client projects simultaneously.
Preferred Skills
Experience in the Payment Gateway..
Knowledge of SQL for data validation and troubleshooting.
Proficiency with Postman, API testing, and log analysis tools.
BDM Cum Operation Manager
Candidate to drives revenue and growth by identifying new opportunities, forging strategic partnerships with travel agencies and corporate clients, and developing effective sales strategies. Key responsibilities include conducting market research, negotiating contracts, building client relationships, and collaborating with internal teams to achieve sales targets and increase profitability. Along with defining and executing business growth strategies, identifying new corporate or inbound travel opportunities, building strong client relationships, developing sales proposals, managing sales pipelines, and collaborating with internal operations teams to ensure client satisfaction and achieve sales targets. Has also done MICE and Corporate empanelment
Key Responsibility
Prospecting and Lead Generation
Strategic Partnerships
Sales Strategy Development
Negotiation and Contracting
Client Relationship Management
Financial Planning
Strategy & Growth
Opportunity Identification
Sales & Proposals
Market Monitoring
Qualification :- 12/15 years of Min experience in Travel Agency.
Understand Sales generation, Business Development and Operations. Reporting to the CEO/Director of the company. Graduate/PostGraduate
Salary : 12-15 Lacs.
Industry: The candidate must be from Travel/tourism Industry only.
Destinations Unplugged Travel Services Pvt Ltd
Phoenix House A, T-8
East Zone, Phoenix Palledium,
462 Senapati Bapat Marg, Mumbai-400 013
Landmark Phoenix Palledium Mall (Lower Parel)Fountain Side entry
Working Days -5 Days
- Give clear and accurate information about the current immigration laws & policies.
- Provide a fair and neutral evaluation of a candidate's profile.
- Provide insights into the options available so as to enable the candidates & their family makes an educated choice & the right decision.
- Provide a personal global career strategy customized to your needs.
- Promote the company's products and services.
- Meet the assigned targets.
- 3 + years of hands-on experience in developing end-to-end applications using Node.Js.
- Extensive knowledge of JavaScript and Strong proficiency in frameworks (e.g. Express)
- Understanding or experience with programming languages like PHP and frameworks like Codeigniter
- Solid background of Object-Oriented concepts, Data Structures, and web development cycle.
- Experience with relational and graph databases (Mysql, Mongo, Dynamo DB)
- Experience with RESTful web services
- Rich user interface development experience with HTML5 and JavaScript frameworks like AngularJS, JQuery, w3css/bootstrap, etc
- Proficiency with code version tools such as Git, BitBucket
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- Proficiency in writing clean and maintainable code
- Skilled with code optimization techniques
- Experience working within Agile development environments.
- Must be able to write up Technical / Non-Technical Documentation.
Culture alert: For TransFunnel, culture plays a major role. We believe in the power of ONE. We know that company culture can make or break your work experience and so we have a https://www.transfunnel.com/about-us/our-team">team that puts the human connect before anything else. Whether we work from office, home or anywhere -- we keep the connection going with plenty of fun activities. Also, we have a flat hierarchy. Hit apply if you think exploring this role would be work with fun!
- Onboard and assist customers as needed with product demonstration, setup, and navigating software.
- Establish frequent touchpoints with the customer to improve customer experience.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
- Assist in creating training courses and educational materials for customers and other members of the department.
- Schedule EBR meetings and establish clear retention goals and process milestones for the client to work toward.
- Minimize customer churn.
- You get an opportunity to permanently work from home and thus get more time to spend with your family and be safe in this pandemic
- Five days with flexible working hours
- Free Udemy business account to upskill your professional and technical skills
- Opportunity to work with your professional family and not only with the machines
- Employee friendly policies and processes
- No micro management
- Energetic work environment
- Great people support
- Health Insurance
- Leaders support to implement innovative ideas
- Good Pay master
As a Director Engineering, your role & responsibility will include the following.
- Define the product roadmap and delivery planning.
- Provides technical leadership in design, delivery, and support of product software and platforms.
- Participate in driving technical architectural decisions for the product.
- Prioritization of the features and deliverable artifacts
- Augmentation of the product development staff.
- Mentor managers to implement best practices to motivate and organize their teams.
- Prepare schedules, report status as well as make hiring decisions.
- Ensure to provide proven ability to evaluate and improve software development best practices.
- Provide DevOps and other processes to assure consistency, quality and timeliness.
- Participate in interviewing as well as hiring final decisions.
- Guide and provide input to all strategic as well as technical planning for entire products.
- Monitor and provide input for evaluation and prioritize change requests.
- Create and monitor the set of policies that establish standard development languages, tools, and methodology; documentation practices; and examination procedures for developed systems to ensure alignment with overall architecture.'
- Participate in project scope, schedule, and cost reviews.
- Understand and socialize product capabilities and limitations.
- Identify and implement ways to improve and promote quality and demonstrate accuracy and thoroughness.
- Establish working relationships with external technology vendors.
- Integrate customer requirements through the engineering effort for championing next generation products.
- Quickly gain an understanding of the company's technology and markets, establish yourself as a credible leader.
- Release scheduling.
- Keeps abreast of new technologies and has demonstrated knowledge and experience in various technologies.
- Manage 3rd party consulting partners/vendors implementing products.
- Prepare and submit weekly project status reports; prepare monthly reports outlining team assignments and/or changes, project status changes, and forecasts project timelines.
- Provide leadership to individuals or team(s) through coaching, feedback, development goals, and performance management.
- Prioritize employee career development to grow the internal pipeline of leadership talent.
- Prioritize, assign, and manage department activities and projects in accordance with the department's goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
Qualification & Experience
- Master’s or bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
- Relevant certifications also preferred among other indications of someone who values continuing education.
- 15+ years’ experience "living" with various operating systems, development tools and development methodologies including Java, data structures, Scala, Python, NodeJS
- 8+ years of individual contributor software development experience.
- 6+ years management experience in a fast-growing product software environment with proven ability to lead and engage development, QA and implementation teams working on multiple projects.
- Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
- Proven ability to establish and drive processes and procedures with quantifiable metrics to measure the success and effectiveness of the development organization.
- Proven history of delivering on deadlines/releases without compromising quality.
- Mastery of engineering concepts and core technologies: development models, programming languages, databases, testing, and documentation.
- Development experience with compilers, web Services, database engines and related technologies.
- Experience with Agile software development and SCRUM methodologies.
- Proven track record of delivering high quality software products.
- A solid engineering foundation indicated by a demonstrated understanding of
- product design, life cycle, software development practices, and support services. Understanding of standard engineering processes and software development methodologies.
- Experience coordinating the work and competences of software staff within functional project groups.
- Ability to work cross functionally and as a team with other executive committee members.
- Strong verbal and written communication skills.
- Communicate effectively with different business units about technology and processes using lay terms and descriptions.
- Experience Preferred:
- Experience building horizontally scalable solutions leveraging containers, microservices, Big Data technologies among other related technologies.
- Experience working with graphical user experience and user interface design.
- Experience working with object-oriented software development, web services, web development or other similar technical products.
- Experience with database engines, languages, and compilers
- Experience with user acceptance testing, regression testing and integration testing.
- Experience working on open-source software projects for Apache and other great open-source software organizations.
- Demonstrable experience training and leading teams as a great people leader.
Cloud Support Associate - Gurugram
Regular working days - Sunday to Thursday
Shift Timing - 9 AM to 5 PM
The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.
Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.
If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that’s reinventing the database, focused on innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with talented people around the globe
- Learn, contribute, and make an impact on the product and community
Responsibilities
- Investigate customer’s technical issues to find solutions, discover and report bugs
- Technical troubleshooting, log and server analysis
- Customer support by cases or over the phone
- Gather feedback from customers and redirect it to sales, engineering, product and marketing teams
What are we looking for
- A passion for solving customer problems
- Prior knowledge of AWS, or other public cloud
- General knowledge of OS (Linux, UNIX, Windows)
- A focus on customer service
Good to have
- Foreign Language
- Previous Support Experience
Disclaimer
To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.
*MongoDB is an equal opportunity employer*
Senior Android Development Engineer - Chennai
Who we are?
Kaleidofin is a financial platform for the informal sector, which provides solutions tailored to the customer’s goals and are intuitive to use. We are working towards creating fair and transparent financial solutions that can target millions of customers and enterprises in India that don’t have easy access to formal financial planning.
In a very short time span, global investors such as Omidyar Network, Blume Ventures and well known individual investors have supported Kaleidofin’s well thought out business model with $2.8 million in seed funding.
With its focus to harness mobile technology to deliver a paperless experience as well as its focus to harness technology and analytics to predict the right product for the right customer, Kaleidofin aims to become a leading FinTech player bringing financial solutions to everyone.
To know more about Kaleidofin, do visit our site https://kaleidofin.com/
What You’ll Do?
We are seeking extremely smart & independent senior developers who are gung ho about building large scale systems that are going to have a big impact on millions of customers. You will:
- Lead design and development of products working closely with business team
- Independently own software components and co-own entire applications with a small group of fellow developers
- Formally mentor junior software engineers on the team, reviewing design documents, (peer) reviewing code, providing design direction and guidance
- Build performant, scalable, yet secure, enterprise ready android applications with architecture that is fast yet lean on the backend servers enabling them to support millions of users in parallel
- Establish strong engineering best practices and champion their adoption
Who You Need To Be?
- 4+ years’ experience in android software development and delivery
- Bachelors or Masters degree in engineering (preferably computer science or sister branches) from a reputed institute (preferably IITs, NITs, or other top engineering institutes).
- Strong grasp of CS fundamentals, algorithms and excellent problem-solving abilities.
- All experience should be from good product development or e-commerce background.
- Able to take ownership of working with multiple teams – Product, Back end, QA, Business from start of development to go-live.
- Must have shown good stability in all your previous associations.
- Skill set
- Strong knowledge of UI architectural patterns like MVVM(preferable), MVC, MVP, data binding, activity & fragment lifecycle, recycler view, navigation component, layouts (constraint layout preferable), theming etc.
- Should have actively used retrofit, work managers, android jetpack, Rx java, dagger, retrofit, android sdk, GIT/bitbucket, gradle/ant and very keen on exploring other proven tech stack.
- Comfortable with test driven development in android with UI testing, instrumented unit testing and unit testing using junits and mockito
- Have working knowledge of writing backend REST API’s (preferably in Java, spring boot & hibernate) without having to completely depend on backend engineers for delivery
- Has worked in a fast paced agile organization building stateless and re-entrant/resumable android applications.
- Should have worked on building applications across wide range of android devices and android versions.
- Experience of Kotlin (especially kotlin coroutines and koin) is a big plus.








