Oracle Integration Cloud Lead

We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.

Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.

Indian Registered name: Buyers Road India Private Limited

URL: www.experience.com

Job Title: Assistant Manager – Marketing

📍 Location: [WHF / Remote]

🕒 Experience: 4–7 years | Industry: B2B Marketing | Type: Full-Time

🚀 Ready to own marketing end-to-end?

We are looking for a strategic, creative, and hands-on Assistant Manager – Marketing to lead brand, communication, and demand generation efforts across our certification, assurance, training, and digital services.

Despite the title, this is a Manager-level role in scope and responsibility—perfect for someone who thrives in autonomy, drives impact, and elevates visibility, lead flow, and brand authority.

🔑 Key Responsibilities

Marketing Strategy & Planning

• Design and execute annual and quarterly marketing plans across service lines

• Convert technical services (e.g., ISO 27001, ESG, IRCA Courses) into compelling, value-led messaging

Brand & Content Ownership

• Define brand positioning, tone, and messaging across all collaterals

• Lead creation of blogs, case studies, videos, infographics, and social content

Digital Marketing & Demand Generation

• Run SEO/SEM, Google Ads, LinkedIn Ads, and paid campaigns

• Own website lead funnels, landing pages, and MQL performance metrics

Social Media & Visibility

• Manage LinkedIn, YouTube, Instagram strategy and content calendar

• Drive engagement and awareness with original campaigns and creatives

Events & Partnerships

• Manage webinars, conferences, expos, and partner promotions

• Collaborate with associations, media, and learning platforms

CRM, Automation & Analytics

• Use Zoho Campaigns, HubSpot, or Mailchimp for drip campaigns

• Maintain CRM hygiene and report on MQLs, CPLs, CTRs, and ROI

Collaboration & Enablement

• Align with cross-functional teams including sales, training, technical, and HR

• Support pitch decks, proposals, and internal branding

Vendor & Budget Oversight

• Coordinate with agencies, freelancers, and digital vendors

• Track marketing budgets and campaign performance

🎓 Qualifications & Skills

• Bachelor's in Marketing, Mass Comm, Business, or Design

• 4–7 years of B2B marketing experience—preferably in SaaS, consulting, certification, or training

• Digital marketing certifications (Google, Meta, HubSpot) preferred

• Proficient in Canva, Google Analytics, Zoho CRM, SEO tools

• Excellent storytelling, project management, and execution skills

Key Responsibilities

• Drive revenue growth by achieving sales targets through direct and indirect sales channels.
• Manage and monitor the sales pipeline, ensuring timely closures.
• Build and maintain strong relationships with prospective and existing clients.
• Conduct site visits, property presentations, and negotiations to close deals.
• Analyze market trends, competitor activities, and customer needs to identify business opportunities.
• Provide insights and recommendations to senior management for improving strategies.
• Support junior sales staff in achieving their targets and enhance team performance through mentoring and motivation.
• Ensure proper documentation of sales transactions and adherence to legal and compliance requirements.
• Prepare and present regular sales performance reports to management.

Key Skills and Competencies

• Strong knowledge of the real estate market, property types, and legal processes.
• Excellent communication, negotiation, and interpersonal skills.
• Goal-oriented with a proven track record of meeting or exceeding sales targets.
• Ability to work in a fast-paced, competitive environment.
• Proficiency in CRM tools and MS Office Suite.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in real estate sales with a proven track record of success.
• Familiarity with local real estate regulations and practices.

Ideal Candidate Profile: Assistant Sales Manager (Real Estate)

Experience:

• 3-5 years of proven success in real estate sales.
• Track record of meeting or exceeding sales targets.
• Experience in handling high-value property transactions and dealing with diverse clientele.

Educational Background:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Additional certifications in real estate or sales will be an advantage.

Skills and Competencies:

• Strong communication and negotiation skills.
• Expertise in market analysis and identifying business opportunities.
• Ability to manage client relationships effectively and ensure customer satisfaction.
• Familiarity with CRM tools and proficiency in MS Office applications.
• Exceptional organizational and time-management abilities.

Personality Traits:

• Goal-driven and result-oriented mindset.
• Confident, persuasive, and able to handle objections professionally.
• A team player who can also mentor and motivate junior staff.
• Adaptable to a fast-paced and competitive real estate market.

Industry Knowledge:

• In-depth understanding of local real estate laws, property types, and market trends.
• Awareness of property valuation and transaction processes.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Stalwart Themius is currently seeking a highly motivated and experienced Project Manager to join our client's team in Mumbai. This role will involve providing virtual support to production processes in various areas of the food industry. Our client, with over 70 years of research and development experience, is known for their innovative high-tech solutions. Their intelligent sensor systems enable businesses to achieve optimal quality and efficiency in their production processes.

• Role: Project Manager:
• Experience: 10+ years overall and at least 5+ years of experience as a Project Manager
• Location: Airoli, Navi Mumbai (Hybrid)

If you have a passion for the world of intelligent machines, this exclusive opportunity is perfect for you. As a key member of the team, you will work closely with the Director of Engineering, participating in all aspects of the development cycle. Your primary focus will be fostering effective communication between different teams across locations and ensuring the delivery of a world-class product. This role is crucial and responsible for the entire Mumbai development team and delivery. The ideal candidate must have a strong background in Project Management and prior experience in team management.

Responsibilities:

• Establish and implement training processes and strategies for all technical personnel
• Analyze, plan, and develop requirements and standards for scheduled projects
• Assign and oversee daily tasks of technical personnel, ensuring active progress toward established milestones
• Conduct regular technical team meetings to assess progress
• Define clear deliverables, roles, and responsibilities for staff members involved in specific projects or initiatives
• Recruit and train exceptional employees to fill technical department positions
• Take ownership of projects and solutions within the business initiative

Mandatory Skills:

• Hands-on experience with Deployment, Docker, Node.js, ReactJS, MongoDB, and web design principles
• Strong understanding of cloud computing
• Proficiency in systems development and lifecycle methodologies
• Solid technical background with the ability to address accessibility and compatibility issues
• Familiarity with industry-standard tools for assessing work quality and providing improvement suggestions
• Excellent written and verbal communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to work calmly under pressure and meet deadlines
• A team player with the capacity to work independently when necessary
• Minimum 10+ years of experience with 5+ years of people management skills and 5+ years of technical skills
• Demonstrated leadership, interpersonal, organizational, and problem-solving skills

Preferred Skills:

• Master's degree in Project Management or a related technical field
• Professional Project Management Certification from an accredited institution
• Demonstrated understanding of Project Management processes, strategies, and methods
• Experience mentoring, coaching, and developing talent in the technology department
• Excellent time management and organizational skills, with expertise in establishing guidelines for others in these areas
• Managerial experience applying analytical thinking and problem-solving skills
• A proactive approach to identifying and addressing potential challenges