OFSAA+PLSQL

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

About the Role

We are looking for a Manager of Configuration Consultants with strong leadership and communication skills who has a passion for mentoring and developing talented consultants into product experts. The Configuration Services team is responsible for configuring Clari’s highly flexible product for new and existing customers. The team is ready to expand into new workstreams to build velocity within our Professional Services organization. If you love solving challenging problems and if you’re just as passionate about vital customer experiences, this is the role for you.

There’s a huge opportunity ahead of us, and you will be an integral part of leading the way.

The ideal candidate is curious, consultative, technical, articulate, and excited about working in a fast-paced environment. You have a Salesforce.com architecture background and extensive data integration experience with CRM and other platforms. You deeply understand how to receive requirements and build a solution to satisfy business needs. If you are a “people person” looking for a dynamic role where you get to work alongside professionals that share that same passion for customers, then we want to hear from you!

Responsibilities

• Lead a team of Configuration Consultants, improving process and delivery results
• Work with new and existing customers and account teams to understand configuration requirements
• Develop expertise in all product areas of Clari’s platform, including forecast, conversational intelligence, and revenue analytics
• Configure the Clari product per requirements using product and tools available to the team
• Provide regular status updates to the core project team and leadership
• Manage any project and product-related issues or escalations
• Facilitate a smooth hand-off to the Customer Success & Support teams
• Assist team members in up-leveling their technical skills

Requirements

• Minimum of 5 years of application configuration and development work
• Minimum of 3-5 years leading a customer-facing team
• Experience with Salesforce.com architecture and functional usage
• Experience with JSON or other structured data formats as well as MongoDB
• Experience working with cross-functional teams including Customer Success, Sales, Security, Product Management, and Engineering
• Ability to grasp technical concepts. Strong problem-solving skills to resolve project-related issues (ex. timeline risk, scope creep, resource constraints, etc.) and escalations while navigating challenging situations in a professional manner
• Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive, and service-oriented
• Team player who exhibits professionalism while dedicated to meeting and exceeding expectations
• Ability to multitask and prioritize issues under pressure effectively

Job Description

This requirement is to service our client which is a leading big data technology company that measures what viewers consume across platforms to enable marketers make better advertising decisions. We are seeking a Senior Data Operations Analyst to mine large-scale datasets for our client. Their work will have a direct impact on driving business strategies for prominent industry leaders. Self-motivation and strong communication skills are both must-haves. Ability to work in a fast-paced work environment is desired.

Problems being solved by our client: 

Measure consumer usage of devices linked to the internet and home networks including computers, mobile phones, tablets, streaming sticks, smart TVs, thermostats and other appliances. There are more screens and other connected devices in homes than ever before, yet there have been major gaps in understanding how consumers interact with this technology. Our client uses a measurement technology to unravel dynamics of consumers’ interactions with multiple devices.

Duties and responsibilities:

• The successful candidate will contribute to the development of novel audience measurement and demographic inference solutions. 
• Develop, implement, and support statistical or machine learning methodologies and processes. 

• Build, test new features and concepts and integrate into production process
• Participate in ongoing research and evaluation of new technologies
• Exercise your experience in the development lifecycle through analysis, design, development, testing and deployment of this system
• Collaborate with teams in Software Engineering, Operations, and Product Management to deliver timely and quality data. You will be the knowledge expert, delivering quality data to our clients

Qualifications:

• 3-5 years relevant work experience in areas as outlined below
• Experience in extracting data using SQL from large databases
• Experience in writing complex ETL processes and frameworks for analytics and data management. Must have experience in working on ETL tools.

• Master’s degree or PhD in Statistics, Data Science, Economics, Operations Research, Computer Science, or a similar degree with a focus on statistical methods. A Bachelor’s degree in the same fields with significant, demonstrated professional research experience will also be considered. 
• Programming experience in scientific computing language (R, Python, Julia) and the ability to interact with relational data (SQL, Apache Pig, SparkSQL). General purpose programming (Python, Scala, Java) and familiarity with Hadoop is a plus.  
• Excellent verbal and written communication skills. 
• Experience with TV or digital audience measurement or market research data is a plus. 
• Familiarity with systems analysis or systems thinking is a plus. 

• Must be comfortable with analyzing complex, high-volume and high-dimension data from varying sources
• Excellent verbal, written and computer communication skills
• Ability to engage with Senior Leaders across all functional departments
• Ability to take on new responsibilities and adapt to changes

Briefly describe Mandatory Skills: (Also attach the job description)

Sisense Developer with 5+ years of experience shall have the following skills:

• Design and build BI dashboards in short time frames via rapid prototyping and agile development
• Apply advanced visualization techniques to reveal business insights
• Perform rigorous data analysis to proactively identify any inconsistencies or data quality issues. Provide recommendations for improvements
• Develop a strong understanding of different data sources, and strategically implement data flows for robustness and scalability
• Demonstrate ability to translate business questions into structured analysis and data analytics into business insights
• Work to improve the day-to-day activities of the analytics team with technology and automation
• Clear demonstrable experience working to develop and improve reporting systems
• Advanced SQL scripting skills
• Highly skilled in Sisense, with proven experience creating reports and dashboards from scratch.
• Confidence showing your work and delivering reports/dashboards to stakeholders

Role:

The developer is expected to be involved in the following:

• Gather stakeholder requirements and produce multiple sophisticated reports and dashboards in Sisense
• Add to and altering existing reports as the needs of the business change
• Offer suggestions as to how the reporting system can be improved or functionality added
• Deliver these improvements and developing out additional features to the system

Optional Skills (Good to have):

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Expertise of SQL/PL-SQL -ability to write procedures and create queries for reporting purpose.
• Must have worked on a reporting tool – Power BI/Tableau etc.
• Strong knowledge of excel/Google Sheets – must have worked with pivot tables, aggregate functions, logical if conditions.
• Strong verbal and written communication skills for coordination with departments.
• An analytical mind and inclination for problem-solving

Product Analyst

Launched in June 2014, Edulastic is a platform for personalized formative assessment for K-12 students, teachers and school districts. Edulastic provides a highly interactive, cloud-based learning environment for publishers. It has attained some incredible milestones in its journey, which includes reaching all 50 states in 2015, students answering 1.2 billion questions in 2020, saving teachers over 2.4 million years of grading in 2021, and more. 2021 brought an exciting new chapter as Edulastic teamed up with GoGuardian. Combined with GoGuardian’s solutions for classroom management, engagement, and student safety, Edulastic’s best-in-class formative assessments further GoGuardian’s mission to create the ultimate learning platform. In these exciting times, we are looking for passionate product leaders to join our team in our Bangalore office in India.

As a member of the Product Management team, you’ll get a chance to closely work with the Core Product team to build innovative products in the Ed-Tech industry for direct consumers, through a deep understanding of our platform capabilities and product data analytics. You’ll be responsible for turning research into strategic recommendations for product growth and will work closely with the other internal stakeholders to deeply understand the problem space and define compelling product requirements.

At Edulastic, you’ll be joining a team that works directly with large schools and districts in the USA. Product Analyst will facilitate complex problem solving while collaborating with other product managers, management, sales, digital marketers, and engineers to deliver state-of-the-art, world-class experiences.

What you'll do:

• Perform continual product gap analysis and gain in depth product & platform knowledge

• Explore large scale user & transactional data and conduct data mining with an objective to provide insights

• Frequently analyze product performance post every release and identify trends in the datasets

• Define the product metrics to be evaluated and create reports & dashboards to present to higher management

• Specify the customer requirements based on user behavior study and market research

• Suggest actionable recommendations to improve user experience and product growth

• Present business impact in terms of ROI, revenue, cost reduction or operational enhancement for every suggested feature

• Assist the Product Manager in evaluating the requirements and prioritize the backlog of competing requests

• Translating product concepts into wireframes and mockups adhering to the design guidelines of the website / mobile app; perform user testing of the mock ups and pass on the feedback and recommendations to the Product Management team

You're our ideal candidate if you:

• Have a technical degree (CS/Engineering) and MBA (preferable);

• Have 1-2 years of experience in analytics or products;

• Strong knowledge of Excel, NoSQL, SQL, Tableau and AWS analytics to query relevant data and prepare reports.

• Python/R knowledge will be good to have.

• Have strong passion for data and are analytical in your problem-solving approach;

• Excellent presentation and communication skills to influence higher business leaders;

• Are excited about digging into technical details;

• Can wade through ambiguity to define clear objectives for a product;

• Have enthusiasm for learning about Ed-Tech products

What's in it for you?

• Become part of a team that thinks progressively and works collaboratively. We care about seeing each other reach full potential;

• Leaders who support your development through coaching and managing opportunities;

• Ability to make a difference and lasting impact from a local-to-global scale.

• A cool, tech-focused environment

• Best devices to work with.

• Best Medical Insurance

• Competitive salary, Never an issue for the right candidate

You will be:

• Reporting to the Product Lead

• Located in Bangalore