Telesales Executive

Role : Team Leader

Locations : Bandra / Mazgaon / Borivali

Key Responsibilities Area

• Follow work schedule time and safe work practices.
• Follow grooming and uniform guidelines as per the 1441 Pizzeria Grooming Guide
• Effectively open and operate the assigned outlet within the policies and guidelines of the company,
• ensuring 100% customer satisfaction at all times and protecting stakeholders interests
• Assist the Assistant Restaurant Manager/Restaurant Manager in the day to day running and supervisionof manpower and scheduling
• Own and manager peak period business as per standard operating procedures
• Ensure readiness and realistic projections / forecasting on the shift'
• Take complete responsibility for the entire shift operations relating to cash control, security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate corrective action
• Ensure upkeep of equipment, facility, and operating environment by following up on scheduled checks as per the Maintenance Contracts
• Deliver on food quality by ensuring food sanitation and cleanliness practices in a safe, healthy and hygienic environment
• Own the Customer experience and drive loyalty by adhering to food and service standards, encouraging customer feedback and resolving concerns within reasonable time limits. Use empowerment for Customer delight
• Provide regular feedback to the Central Kitchen team to escalate/highlight food concerns.
• Execute inventory and cost control process to control food wastage and preserve quality on the shift
• Train and certify the new and tenured team members regularly to deliver consistent performance on the shift
• Be supportive and dependable to the Assistant Restaurant Manager/Restaurant Manager in running effective and efficient restaurant operations

Skillset Required

 Flexibility to work in rotational shifts, including weekends and holidays. Weekly off will be on weekdays

only.

 Customer Service Skills: Ability to interact with guests politely, handle queries, and deliver a positive

dining experience.

 Communication Skills: Clear and effective communication with team members, managers, and customers.

 Upselling & Sales Skills: Ability to recommend menu items and drive additional sales through suggestive

selling.

Time Management: Ability to prioritize tasks and manage time efficiently during peak service hours.

 Hygiene & Safety Awareness: Understanding of cleanliness standards, food safety, and personal

grooming norms.

Qualification & Age Criteria

Educational Qualification:

Minimum 12th Pass.

Graduation ,Diploma or certification in Hospitality/Hotel Management is an added advantage.

Experience:

3–5 years of experience in QSR, restaurant, or hospitality industry preferred.

Age Criteria:

22 to 30 years (flexible based on experience and role suitability).

Language Skills:

Good proficiency in English and Hindi

ROLES AND RESPONSIBILITIES:

Video-led Content Strategy:

• Implement the video-led content strategy to meet business objectives like increase in views, leads, product awareness and CTR
• Execute the video content framework that talks to a varied TG, mixes formats and languages (English and vernacular)

Production:

• Ability to write/edit clear and concise copy and briefs unique to the platform, and influence/direct designers and agencies for creative output
• Creating the monthly production pipeline, review and edit every piece of video content that is produced
• Explore AI-based and production automation tools to help create communication stimuli at scale
• Manage our agency and partner ecosystem to support high-scale video production
• Manage the monthly production flow and maintain data sheets to enable ease of tracking
• Increase CTR, Views and other critical metrics for all video production

Project Management:

• Oversee the creation of various video formats, including explainer videos, product demos, customer testimonials, etc.
• Plan and manage video production schedules, ensuring timely delivery of projects within budget
• Upload and manage video content across multiple digital platforms, including the digital platforms and other relevant platforms
• Ensure all video content is optimized for each platform, following best practices for SEO and audience engagement
• Coordinate with the content team to integrate video content on the platforms
• Maintain an archive of video assets and ensure proper documentation and tagging

Capabilities:

• Drive the development of capabilities around production, automation, upload, thereby leading to a reduction in TAT and effort
• Work with technology teams to explore Gen AI tools to deliver output at scale and speed
• Identifying opportunities for new formats and keeping up with trends in the video content space

Customer obsession and governance:

• Relentless focus on making customer interactions non-intrusive; using video content to create a frictionless experience
• Zero tolerance for content and communication errors
• Develop a comprehensive video guidelines framework that is easy to use by businesses yet creates a distinct identity for the brand
• Have a strong eye for grammar and ensure that every content unit adheres to the brand tone of voice
• Create checks and balances in the system so that all customer-facing content is first time right, every time

Performance tracking:

• Tracking and analyzing production, go-live status and engagement metrics using tools like Google Analytics, etc.
• Gauge efficacy of video content produced, and drive changes wherever needed
• Provide regular reports on video performance, identifying trends, insights, and areas for improvement

IDEAL CANDIDATE:

Qualifications:

• Bachelor's degree in Communications, Digital Marketing, Advertising or a related field
• Proven experience as a creative/content writer or in a similar role, preferably with exposure to AI-driven content creation.

Work Experience:

• 3-5 years of relevant experience in the space of content marketing/advertising, experience in Digital Marketing with a focus on video content, will be an advantage

Skills:

• Excellent command over the English language
• Hands-on experience of copywriting, editing, and creating communication
• Ability to handle complex briefs and ideate out of the box
• Creative thinking and problem-solving skills, with a passion for storytelling and visual communication
• Deep customer focus by understanding customer behaviour and analyzing data & real-world experiences
• Detailed orientation & very structured thinking, think of customers' entire journey and experience
• Strong communication and collaboration skills to effectively work with diverse teams
• Passion for emerging technologies and the ability to adapt to a fast-paced and evolving environment
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Proficiency in AI tools and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and familiarity with graphic design
• software (e.g., Adobe After Effects, Photoshop)

PERKS, BENEFITS, WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Hybrid work mode

(Azure) EDW Experience working in loading Star schema data warehouses using framework

architectures including experience loading type 2 dimensions. Ingesting data from various

sources (Structured and Semi Structured), hands on experience ingesting via APIs to lakehouse architectures.

Key Skills: Azure Databricks, Azure Data Factory, Azure Datalake Gen 2 Storage, SQL (expert),

Python (intermediate), Azure Cloud Services knowledge, data analysis (SQL), data warehousing,documentation – BRD, FRD, user story creation.

The OYO Story

• Expert in AS400 development
• Expert programming in all forms of RPG (rpgle, free format, SQL etc.)
• Knowledge of Web services, job-queues
• Troubleshooting, debugging and resolving existing problems
• Analyze, create, develop and maintain RPG applications. New development must be modular with microservices in mind.

What will you get

 Chance to play a pivotal role in designing and building next gen hospitality tech platform

 Top tier scale from day 1 - related battle scars / glory

 Chance to work with world class talent (Ex Amazon, Apple, Walmart, Swiggy etc)

We are looking to hire a dedicated content writer (Jaipur- Work from Office) to create content for blogs, articles, product descriptions, social media, and the company website. The content writer's responsibilities include evaluating analytics to adjust content as needed, regularly updating the company's website, and promoting the company blog by pitching articles to various third-party platforms. You should also be able to follow editorial guidelines when creating content. To be successful as a content writer, you should keep abreast of the latest SEO techniques. Ultimately, a top-performing Content Writer should be able to contribute to the development of strategies that will increase reader engagement.

Job Role & Responsibilities:

• Conducting in-depth research on healthcare industry related topics to develop original content. Performing detail-oriented research on technical aspects of dental healthcare during the content development stage.
• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Assisting the marketing team in developing content for advertising campaigns.
• Proofreading content for errors and inconsistencies.
• Editing and polishing existing content to improve readability.
• Conducting keyword research and using SEO practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.

Educational Qualifications & Key Skills:

• Bachelor's degree in Communications, Marketing, English, Journalism, or related field.
• Fresher/ Experienced content writer, preferably from dental healthcare or medical writing background.
• Working knowledge of content management systems.
• Proficient in all Microsoft Office applications.
• Effective communication skills – verbal and written
• The ability to work in a fast-paced environment.
• The ability to handle multiple projects concurrently.

Responsibilities

• Work closely with the design and backend team to build and develop web applications for our forward-thinking products.
• Design large-scale systems with high complexity to support our high throughput applications.
• Understand how to leverage infrastructure for solving such large-scale problems.
• Develop tools and contribute to open source wherever possible.
• Adopt problem-solving as a way of life - always go to the root cause.
• Develop scalable front-end engineering, for the largest FinTech companies in India who use our product.
• Actively think about improving UX and UI.
• Collaborate with the team to discuss and implement ideas.
• Build responsive, robust, and optimized applications.

• Professional development experience with Angular 10
• At least 1-2 years of JavaScript development experience for web applications.
• Strong eye for design, UI, and UX.
• Passion for front-end development.
• Willingness to learn and experiment with new technologies.

Job description:

Job Title/Designation/Position: Dotnet Developer / Sr. Dotnet Developer

Total Experience: 4-8 years

Relevant Experience: 4-8 years

Job Location: Pune/Hyderabad/Bangalore & Hyderabad

Skills/Qualifications:

Primary Skills (Must have):

• C# with good understanding of OOPS, design patterns and multi-threading
• ASP.Net MVC, WEBAPI, RESTful services, JavaScript, jQuery
• .Net Framework
• Advanced knowledge of Microsoft SQL Server
• Knowledge of Unit Testing and Automated tests (nUnit)
• Knowledge of SQL Server/Oracle database and able to write Store-Procedures
• Strong analytical and problem-solving skills

•         Good analytical skills along with Excellent written and verbal communication skills in English

• Bachelor’s Degree in Engineering /Technology / MCA

Secondary Skills (Nice to have):

• HTML5
• CSS3
• Node JS

You will work with our team and end clients to ensure that the customer requirements are implemented on-time and on-budget. You will coordinate with the rest of the CRM-solutions team to handle sales engineering, support, and technology transformation initiatives.

Requirements