Position Overview:
As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.
Key Responsibilities:
Onboarding
· Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.
Quality Assurance:
· Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.
· Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.
Scheduling and Coordination:
· Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.
· Collaborate closely with the scheduling team to accommodate individual client needs and preferences.
Compliance and Regulations:
· Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.
· Implement and enforce compliance protocols and guidelines.
Budget Management:
· Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.
Emergency Response:
· Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.
Continuous Improvement:
· Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.
· Drive continuous improvement initiatives to enhance client outcomes.
Client Relations:
· Build and maintain strong relationships with clients and their families.
· Ensure that individual client needs and preferences are understood and met by our associates.
Associate Recruitment and Training:
· Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.
· Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.
Qualifications:
· Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).
· Proven experience of 4 -6 years in healthcare management, disability services, or a related field.
· Strong leadership and team management skills.
· Excellent communication and interpersonal abilities.
· Knowledge of industry regulations and compliance standards.
· Ability to analyze data and make informed decisions.
· Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Collaborate with cross-functional teams to define, design, and ship new features.
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- Proficiency in HTML, CSS, JavaScript, React.js for front-end development. ✅
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The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
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- Identifying problems and deficiencies and implementing solutions in a timely manner
- Suggesting improvements in process and productivity optimization
- Collaborating with web developers and marketing team
- Staying up to date with the latest SEO and digital marketing trends and best practices
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- 3 - 6 years of relevant experience as SEO specialist or similar role
- 3+ years of experience in planning and implementing a successful SEO strategy
- 4 years of experience in web analytics, marketing, and business development
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- Employee Assistance Programs to help you in wellness and well being
Regards
sumaiya
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon