Operations Manager at Early stage start-up · Mumbai, Navi Mumbai · 4 - 8 years · ₹15L - ₹30L / yr · Posted 30 Oct 2023
Position Overview:
As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.
Key Responsibilities:
Onboarding
· Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.
Quality Assurance:
· Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.
· Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.
Scheduling and Coordination:
· Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.
· Collaborate closely with the scheduling team to accommodate individual client needs and preferences.
Compliance and Regulations:
· Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.
· Implement and enforce compliance protocols and guidelines.
Budget Management:
· Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.
Emergency Response:
· Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.
Continuous Improvement:
· Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.
· Drive continuous improvement initiatives to enhance client outcomes.
Client Relations:
· Build and maintain strong relationships with clients and their families.
· Ensure that individual client needs and preferences are understood and met by our associates.
Associate Recruitment and Training:
· Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.
· Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.
Qualifications:
· Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).
· Proven experience of 4 -6 years in healthcare management, disability services, or a related field.
· Strong leadership and team management skills.
· Excellent communication and interpersonal abilities.
· Knowledge of industry regulations and compliance standards.
· Ability to analyze data and make informed decisions.
· Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.
Shubham Vishwakarma
Full Stack Developer - Averlon
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4. Sales and Marketing Management
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Hiring: Operations Manager – GV India
Location: Hyderabad, India | On-site
Experience: 12+ Years
Reporting To: CEO
We are looking for a highly disciplined and execution-focused Operations Manager to lead the India office and oversee the day-to-day functioning of multiple departments.
The ideal candidate should have strong experience in operations leadership, cross-functional team management, project execution, process discipline, and global stakeholder coordination.
Key Responsibilities
• Oversee day-to-day operations across all departments
• Manage department leads across Design, Procurement, Project Management, Finance Coordination, and Admin/Support
• Set priorities, monitor deliverables, and ensure timely execution
• Hold teams accountable for deadlines, quality, productivity, and responsiveness
• Act as the primary escalation point for operational issues
• Resolve cross-functional conflicts and remove execution bottlenecks
• Reallocate resources based on workload and business priorities
• Drive collaboration between Design, Procurement, and Project Management teams
• Ensure smooth alignment between design, costing, and execution
• Enforce SOPs, workflows, documentation, reporting, and process standards
• Coordinate effectively with USA/Canada teams and ensure global directives are executed in India
• Monitor team productivity, identify inefficiencies, and improve operational performance
• Ensure proper usage of ERP, tracking systems, Google Drive, and internal processes
• Provide regular updates to the CEO on progress, risks, delays, and operational issues
• Oversee administrative and support functions
• Validate reported progress against actual execution
• Track dependencies, pending approvals, and inputs required from global teams
• Maintain structured reporting and provide actionable insights to management
Required Experience & Skills
• 12+ years of experience in Operations, Project Management, or leadership roles
• Proven experience managing multi-department teams
• Experience working with global teams preferred
• Background in design, manufacturing, or procurement is an advantage
• Strong leadership and accountability
• Excellent communication and problem-solving skills
• High attention to detail and process discipline
• Strong ability to manage multiple priorities
• Strong ownership and execution mindset
• Ability to bring structure and clarity to complex environments
• Comfortable working in a fast-paced, global environment
What We’re Looking For
We are looking for a leader who is execution-driven, process-oriented, accountable, and comfortable managing multiple functions simultaneously.
The candidate should be capable of acting as the central point of execution between the India team and global leadership, ensuring that priorities are translated into structured and timely outcomes.
Location: Hyderabad
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon