Position Overview:
As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.
Key Responsibilities:
Onboarding
· Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.
Quality Assurance:
· Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.
· Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.
Scheduling and Coordination:
· Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.
· Collaborate closely with the scheduling team to accommodate individual client needs and preferences.
Compliance and Regulations:
· Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.
· Implement and enforce compliance protocols and guidelines.
Budget Management:
· Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.
Emergency Response:
· Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.
Continuous Improvement:
· Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.
· Drive continuous improvement initiatives to enhance client outcomes.
Client Relations:
· Build and maintain strong relationships with clients and their families.
· Ensure that individual client needs and preferences are understood and met by our associates.
Associate Recruitment and Training:
· Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.
· Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.
Qualifications:
· Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).
· Proven experience of 4 -6 years in healthcare management, disability services, or a related field.
· Strong leadership and team management skills.
· Excellent communication and interpersonal abilities.
· Knowledge of industry regulations and compliance standards.
· Ability to analyze data and make informed decisions.
· Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.
Subodh Popalwar
Software Engineer, Memorres
About Early stage start-up
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Greetings!!
We are hiring for TAM ( Technical Account Manager) and please find the below details :
CADeploy Engineering Pvt.Ltd (http://www.cadeploy.com/"> www.cadeploy.com ) To give a brief introduction about my Company, we are an emerging MNC Engineering firm with a footprint, serving mid-market and large Organizations in the USA,CANADA,Europe and UK. We provide Mechanical, Civil, Architectural and Structural Engineering solutions in Building Construction, Industrial, Infrastructure, Automotive and Aerospace sectors.
Visit our website http://www.cadeploy.com/">www.cadeploy.com for further details
Job Location : Hyderabad
Shift : Fixed Night Shift
Job Overview
The TAM manages an assigned client base, both engaged and prospective, by acting as a technical and consultative resource that coordinates with other departments within CADeploy to facilitate client needs. The TAM ensures the highest level of client satisfaction through identification of specific requirements, transcribing these into clear communication and follow-through on commitments. The general purpose is to maintain healthy relationships and project performance through continual pulse monitoring with the client. This will include checks on service delivery performance, recognition of special requirements, flagging of risk perceptions, etc. The objective is to build and maintain a strong working affiliation for continuity of account while guiding the technical and managerial execution for efficiency and effectiveness. This role is essential to the growth plan of CADeploy as a foundation to its brand recognition for quality performance.
Responsibilities and Duties
The TAM will be expected to generally execute on the following across an assigned client base:
- Serve as an important point of contact for key clients as well as all internal stakeholders.
- Develop and nurture strong client relationships through top level customer service.
- Know and document client requirements and concerns, understand the details of their business processes and ensure that CADeploy will appropriately meet their evolving needs.
- Provide excellent, regular client communications and responsive, consistent follow-through on all issues and actions.
- Coordinate and assist with the roll-out of CADeploy’s services offering to new clients as required.
- Drive strategic planning and development of improvements and work.
- Handle client requests and assist in the development of quotations/proposals ensuring that CADeploy’s standards are enforced uniformly.
- Facilitate internal project hand-offs to verify that the work performed is complete and meets the client’s, as well as, CADeploy’s standards.
- Provide customized, end-user (staff) communications for all new clients engaged, ensuring a seamless and successful deployment of CADeploy’s services to their specific standards.
- Act as an escalation point for technical and client service issues as necessary.
- Work with the PMO and delivery team to direct troubleshooting efforts on escalated issues as needed.
Regards,
Bhavani
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres