Operations Manager

Required Skills: Proficiency in CRM tools, Excellent Communication & Stakeholder Management, Cross functional collaboration, Amplitude, Mixpanel, GA4, Retention Strategy

Criteria:

• Candidate should have Experience: 6–8 years in Product Marketing, Lifecycle Marketing for digital-first or app-based businesses.
• Preferred industry exposure: Gaming, OTT, consumer tech, or subscription-led platforms or E-commerce environments.
• Understanding of lifecycle communication, retention strategies, and user segmentation.
• Strong understanding of user behavior, adoption funnels, and product-led growth.
• Hands-on experience in CRM and in-app communication campaigns.
• Proficient in analyzing funnel metrics, adoption KPIs, and deriving actionable insights.
• Strong stakeholder management and ability to collaborate with Product, Design, Data & Lifecycle teams.
• Experience with CRM tools such as CleverTap, MoEngage, Braze, or WebEngage.
• Familiarity with analytics platforms (Amplitude, Mixpanel, GA4) and basic understanding of A/B testing / experimentation frameworks.

Description

Key Responsibilities

1. Drive Feature & Product Adoption

• Plan and execute go-to-market (GTM) and in-app communication strategies to increase awareness and usage of new or underutilized product features.

2. Convert User Insights into Messaging

• Analyze user behavior and pain points to craft clear, value-led positioning and messaging for features and product experiences.

3. Plan & Execute Cross-Channel Campaigns

• Run CRM, in-app, and creative communication campaigns to educate users, highlight feature benefits, and improve engagement.

4. Measure & Optimize Performance

• Track feature usage, conversion, and retention metrics to identify gaps and refine messaging, funnels, or user journeys.

5. Collaborate with Cross-Functional Teams

• Work closely with Product, Data, Design, and Lifecycle Marketing teams to ensure consistent communication and seamless product experience delivery.

Key Expected Outcomes

• Demonstrable growth in feature and overall product adoption across the platform.
• Smooth and timely GTM execution for new feature launches.
• Clear, consistent product communication across all channels and user segments.
• Data-backed continuous improvement informed by user feedback and performance insights.
• Strong collaboration and alignment between Product, Lifecycle, and Design teams, ensuring efficient rollouts and improved user experience.

Must-Have Requirements

• 6-8 years of experience in Product Marketing, Lifecycle Marketing, or similar roles in digital-first/app-led businesses (OTT, consumer tech, or subscription-based models preferred).
• Strong understanding of user behavior, adoption funnels, and product usage patterns.
• Hands-on experience executing CRM and in-app communication campaigns.
• Analytical mindset with the ability to interpret funnel metrics and convert insights into action.
• Excellent communication and stakeholder management skills.
• Strong written and verbal communication, with clarity in user-facing messaging.
• Ownership mindset with end-to-end accountability for campaign planning and execution.
• Understanding of digital platforms and OTT ecosystems.

Should-Have Requirements

• Experience working in OTT, entertainment, or consumer-tech environments with knowledge of content-driven user behaviors.
• Working knowledge of CRM tools such as Clevertap, MoEngage, Braze, or WebEngage.
• Familiarity with analytics tools (Amplitude, Mixpanel, GA4).
• Exposure to A/B testing and experimentation frameworks.
• Comfort with data visualization platforms such as Appsflyer, Metabase, Looker, or Power BI.
• Understanding of lifecycle communication and retention-focused strategies.
• Ability to review or create campaign creatives with strong narrative alignment.
• Curiosity and storytelling capability to translate product features into user benefits.

Good-to-Have Requirements

• Prior experience in driving feature adoption or contributing to product-led growth initiatives.
• Experience working in high-growth, data-driven startup environments.
• Familiarity with marketing automation and experimentation tools.
• A creative eye for content, communication, and user experience design.

Success Metrics

• Feature Adoption Rate: % of users engaging with new features (7-day/30-day adoption).
• Feature Retention Rate: Repeat usage of adopted features.
• Campaign Engagement Metrics: CTR, CVR, and engagement uplift from CRM/in-app campaigns.
• Time-to-Launch Efficiency: Speed and accuracy of GTM execution.
• User Awareness: Improvement in survey scores or reduction in support queries.
• Cross-Functional Alignment: Execution efficiency with Product, Data, and Design teams.
• Impact on Retention & Watch Hours: Contribution of product marketing efforts toward user engagement KPIs.

Role & Responsibilities

Platform Unification-

• Audit technical architecture across all products; identify divergence points and integration friction
• Define common data models, API conventions, event-driven patterns, and database strategies for all verticals
• Create the GinesysOne architecture blueprint — the north-star reference for all engineering decisions
• Drive migration of duplicated capabilities (notifications, integrations, UI components, API gateway) to Shared App Platform
• Establish and track a Unification Score measuring % of common capabilities on shared platform
• Lead the Architecture Guild with Principal Engineers — weekly cross-vertical alignment forums

Delivery & Execution-

• Co-own what and when with the CPO — shape what gets built, when it ships, and trade-off decisions
• Drive bug-free releases through rigorous testing and automation
• Accelerate release velocity and reduce commit-to-production cycle time
• Implement release health metrics: defect escape rate, rollback rate, hotfix frequency, MTTR
• Manage L3 engineering support and ensure root cause elimination

Process Standardization & AI-Native Engineering-

• Standardize coding standards, branching strategy, code review, and testing requirements
• Mandate AI-assisted code generation and reviews
• Implement unified CI/CD pipelines with automated testing and security gates
• Create an engineering handbook as a single source of truth

People & Team Building-

• Hire and develop Engineering Managers
• Build and scale Shared App Platform team
• Develop Principal / Staff Engineer career track
• Unify engineering culture across acquired entities
• Establish clear career ladders for IC and management tracks

Quality & Reliability-

• Own overall product quality and QA processes
• Define quality metrics and enforce release gates
• Ensure cross-product QA sign-off before releases

Cross-Functional Collaboration-

• Co-own roadmap with CPO
• Partner with Infra, Platform, and Security teams
• Enable standardized data pipelines and APIs
• Ensure secure coding and security reviews

Ideal Candidate

• Strong Head of Engineering / Engineering Director / VP Engineering profiles
• Mandatory (Experience 1): Must have minimum 14+ years of overall experience in software engineering roles.
• Mandatory (Experience 2): Must have minimum 5+ years of experience in senior engineering leadership roles (Head of Engineering / VP Engineering / Engineering Director or equivalent).
• Mandatory (Experience 3): Must have experience leading large engineering organizations managing 50+ engineers across multiple teams or product verticals.
• Mandatory (Experience 4): Must have strong experience defining and driving common technical architecture, platform standardization, or engineering unification across multiple products or systems.
• Mandatory (Experience 5): Must have deep expertise in scalable system architecture, SaaS platforms, microservices architecture, and event-driven systems.
• Mandatory (Experience 6): Must have proven experience building or scaling shared platforms/services, including common APIs, integration layers, shared services, or platform ecosystems.
• Mandatory (Experience 7): Must have ownership of engineering delivery and execution, including release management, development lifecycle optimization, automation practices, and establishing standardized engineering processes such as CI/CD, coding standards, testing practices, and engineering governance..
• Mandatory (Experience 8): Must have experience working in SaaS or product-based technology organizations.
• Mandatory (Note): Candidate should be based in Gurugram / NCR or must have a strong reason to relocate.
• Preferred (Experience 1): Experience working in Retail Tech, ERP, POS, OMS, or enterprise SaaS platform environments.
• Preferred (Experience 2): Experience collaborating closely with Product, Infrastructure, Platform, and Security leadership teams to drive engineering roadmap execution.

Perks, Benefits and Work Culture

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual Ginesys walkathon & related sporting events.
• Quarterly Coffee with CEO.

We are seeking a talented and motivated Backend Developer to join our dynamic team. As a senior Backend Developer, you will play a crucial role in enhancing and expanding our AI productivity tool, working on the intersection of natural language understanding (NLU), event-condition-action (ECA) frameworks.

Key Responsibilities:

• Collaborate with cross-functional teams to design and implement advanced features for our AI productivity tool.
• Innovate and propose creative solutions to enhance the functionality and user experience of the platform.
• Develop back-end components of the AI productivity tool, ensuring performance and scalability.
• Design and implement robust backend services and APIs using Python- Django.

Requirements:

• Bachelor's/Master's degree in Computer Science or a related field.
• Proven experience (3-4 years) as a Software Development Engineer, with a focus on Python- Django
• Strong problem-solving skills and the ability to think creatively.
• Ability to take up different tech stacks.
• Mathematical experience preferred.
• Proficiency in Backend Technologies as well as a basic understanding of Frontend technologies.

Nice-to-Haves:

• Experience with cloud platforms and services.
• Experience with Frontend Technologies.
• Track record of contributing to open-source projects.
• Passion for staying updated on the latest trends in AI and technology.

COMPANY DESCRIPTION

KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.

Role Description

This is a full-time on-site role for an Assistant Professor in the mathematics department. Located in Coimbatore, the Assistant Professor will be responsible for teaching undergraduate and graduate courses, guiding student projects, and conducting research. Day-to-day tasks will include preparing lecture materials, evaluating student performance, mentoring students, and participating in faculty meetings. The role also involves contributing to curriculum development and engaging in departmental activities.

Qualifications

Strong knowledge in Mathematics subjects

Experience in teaching at the undergraduate and graduate levels

Research skills and the ability to guide student projects

Excellent written and verbal communication skills

Proficiency in curriculum development and academic assessment

Master's degree in Mathematics, Ph.D in mathematics / statistics or a related field

Experience in the use of digital tools and teaching technologies is an advantage

Commitment to continuous improvement and professional development

Manage support operations and lead the support engineering team.

Minimum Qualification: Bachelor's degree in Computer Science, Information Technology, or any related field. Strong technical skills and leadership experience are required.

Experience: 4+ years of experience in Software Engineering or technical support roles.

How to Apply:

- Login to tacoi.paromint.com.

- Navigate to your Profile.

- Copy your wallet public address from the app.

- Send an email.

- Include your wallet public address in the email.

- Mention the job code SM004 in the email.

- Attach your resume to the email.

Note: Candidates will be selected for interview based on their hedging ability, especially in options and commodity derivatives on tacoi.paromint.com.

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

·      Relevant expertise in React Native, React Native CLI, JavaScript and TypeScript, HTML5, CSS, Database (SQLite, Realm) and Unit Testing.

·      Good experience in React Native UI Controls (Scroll Views, List Views), State Management (Redux, Saga), Jest/Mocha Security and Performance best practices.

·      Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.

·      Fundamental knowledge of design patterns.

·      Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.

·      Passionate about building great solutions.

·      Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery

·      Being able to understand and relate technology integration. scenarios and be able to apply these learnings in complex troubleshooting scenarios.

RESPONSIBILITIES:

·      Writing and reviewing great quality code.

·      Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project.

·      Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it.

·      Determining and implementing design methodologies and tool sets

·      Enabling application development by coordinating requirements, schedules, and activities.

·      Being able to lead/support UAT and production roll outs

·      Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it.

·      Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement.

·      Giving constructive feedback to the team members and setting clear expectations.

·      Helping the team in troubleshooting and resolving of complex bugs

·      Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.

·      Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Desired Candidate Profile