Telesales Executive

If you are interested to solve any kind of Code related error, learning new features and adapting them to real-world projects then you are ready to apply.

- Experience in Core PHP , MVC Architecture.

- Ability to write APIs incl Restful APIs.

- Knowledge of Bootstrap or other front-end frameworks

- Skilled in JavaScript, jQuery, AJAX, JSON, HTML and CSS.

- Knowledge of database operations with MySQL.

LogiNext is looking for a technically savvy and experienced Principal Software Engineer - Client Success  to be part of the support team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client’s operations team, engineering team .

Responsibilities 

• Troubleshoot application and software related issues and determine the root cause for the issues
• Work on defined SLAs to ensure that our client receives the best of the services
• Provide minor enhancements, production, and technical support to LogiNext’s enterprise clients
• Monitor production alerts and escalate the issues for any anomalies in the system
• Ensure complete compliance of ticketing tool and report metrics on a daily basis
• Work with the existing engineering team to maintain highly scalable and secure products
• Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team 

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related field
• 8 to 10 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB
• Expertise on production support processes such as incident or change management, call triaging, critical issue procedures

• Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team
• Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises 
• Knowledge of monitoring tools, alert escalation, customer and other stakeholder management
• Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
• Providing support on weekends on a rotational basis
• Expereince in team management

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

Opportunity:

We are seeking an experienced and data-driven Performance Marketing Manager to spearhead our digital paid campaigns. The primary focus for this role will be efficient expansion across channels with special importance on Google Ads.

What you will be working on:

• Strategic Planning: Design and implement a comprehensive paid digital marketing strategy with growth and efficiency in focus.
• Google Ads Management: Oversee, optimise, and scale our Google Ads campaigns, ensuring efficiency and growth through ongoing experiments and by setting the basics right.
• Platform Expansion: Launch and manage campaigns on other platforms like LinkedIn, Facebook, and Instagram, integrating them into our broader paid strategy. Keep an eye open for new opportunities all the time.
• Budget Management: Allocate, monitor, and optimise the budget for each channel to ensure cost-efficient spending and ROI.
• Performance Analysis: Continuously analyse campaign performance, draw insights, and make necessary adjustments for continuous improvement.
• Collaboration: Work closely with other digital marketing team members, design, content and web dev teams ensuring that paid strategies complement and amplify all marketing efforts.
• A/B Testing: Continuously test ads, landing pages, audiences, and more to improve campaign performance.
• Trend Awareness: Stay updated on the latest developments, best practices, and trends in paid advertising across all platforms.
• Reporting: Provide regular reports showcasing results, insights, and recommendations to the stakeholders.

What we are looking for:

• Bachelor's degree in Marketing, Business, or related field.
• 6+ years of experience in paid digital advertising, with a strong emphasis on Google Ads.
• Proven track record of managing and scaling paid campaigns across multiple platforms.
• Strong analytical skills, with the ability to derive meaningful insights from data.
• Proficiency with advertising tools and platforms, analytics tools, and related software.
• Exceptional project management skills.
• Ability to collaborate and communicate effectively with internal teams.
• Forward-thinking and updated with the latest trends and best practices in digital advertising.
• Experience of managing paid campaigns in the SAAS start-up ecosystem will be a plus.

At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.

User Experience Designer

CAST is the market leader in Software Intelligence. Its unique technology thoroughly examines the structure of complex software systems, with MRI-like precision. It delivers accurate, actionable, and automated views of software architecture, critical flaws, quality grades, sizing metrics, open source usage, and cloud readiness levels. Hundreds of companies rely on CAST for greater objectivity in crucial business decisions, faster application modernization for Cloud, raising the quality and security of their custom software. CAST operates globally with offices in North America, Europe, India, China.

Title: UX Designer

Location: Bangalore

Job definition

Working at CAST R&D means being an important part of a highly-talented, fast-paced, multicultural and Agile team based in Paris (France) and Bangalore (India). The team builds sophisticated source code analysis platform leveraging parsing, control flow, data flow and others mechanisms to fully understand the inner structure of the complex IT Systems developed and used by the Fortune 500 companies.

We are looking for a talented designer who exhibits user empathy, big picture focus; and has mature design craftsmanship and problem-solving skills, who will work collaboratively with UX researchers, product managers and engineers while driving design from concept to final implementation

Profile

• Generate ideas, from foundational concepts with big ripple effects to small UI interactions, with fellow designers, product managers, and developers. Bring a user focus to these brainstorming sessions.
• Take initial concepts and mock-ups and own the process of building them out into entire end-to-end experiences within the product.
• Quickly iterate on concepts to bring them to life.
• Create & maintain design systems that are simple to understand but help us to move faster as we scale.
• Conduct user research and usability testing to discover the problems we need to focus on and to validate design changes.
• Critique and iterate on design ideas with other team members, proactively opening up your own ideas for critique.
• Partner with us to develop a visual language that is consistent, clear, and understandable across platforms. Work in interaction details that make the product not only usable but also enjoyable to use.
• Help us mould our culture into one that relentlessly focuses on the customers who use CAST, encouraging design thinking across the organization.

Portfolio

• Portfolio showcasing your proficiency in translating research insights into great product experiences, reflecting the synthesis of good visual and interaction design principles.
• A strong portfolio is critical for this role, both in terms of demonstrating your experience and as an example of your ability to create a compelling design presentation and be indicative of problem solving, creative thinking and the delivery of solid end to end scenarios
• 2+ years of experience shipping products in a product/software environment
• Passion for design and a strong command of interaction and visual design capabilities
• Proven experience in creatively solving hard problems, driving complex design issues across multidisciplinary groups such as engineering, product management, research and marketing; and shipping relevant experiences within deadlines.
• User-centric approach to design and an understanding of how to apply research insights into design and development of the product experience.

• Should have demonstrable User Interference and User Experience design skills with a strong portfolio.
• Should have solid experience in creating wireframes, storyboards, user flows, process flows and site maps.
• Should have proficiency in Figma, Invision, Sketch, Adobe XD, Illustrator or any Visual design and Wire-framing tools.
• Should have proficiency in responsive web designing and knowledge about HTML and CSS.
• Should have knowledge about material design guidelines.

Position: Operations Manager

Domain: US, Healthcare

Job Description-

Roles & Responsibility

• You will be responsible for handling multiple processes and LOBs.
• Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.
• As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.
• Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.
• Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
  Leverage data to continuously improve.
• Link all the programs to business metrics and build solutions keeping that in mind.
• Scale-up team by proper budgeting and co-owning the budget.
• Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.
• Deliver business goals for processes handled.
• Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
• Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.
• Co-owner in the process of budget planning.
• Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.
• Possess strong communication and leadership skills
• Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis
  Outstanding attention to detail; Exceptional problem solving & analytical skills
• Be a self-starter
• Attention to detail and proven ability to manage multiple, competing for priorities simultaneously
• Experience in business process improvement

Experience & Education Qualification:

• Existing Experience as a Sr. Operations Manager is a plus.
• Experience in handling multiple processes and LOBs simultaneously is a plus.
• Graduation is a must.
• MBA is a plus.

Timings

• Fixed shift 7:30pm - 4:30am
• Fixed weekend off.
• No transportation

Looking forward to your response.

Regards,