Digital Marketing Executive

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Are you passionate about storytelling, branding, and digital marketing? We’re looking for a creative mind to join us for a 2-month internship with the exciting possibility of a full-time role!

What You’ll Do:

• Craft engaging content for social media, websites, and campaigns
• Plan and execute strategies to boost brand visibility
• Manage social platforms and write compelling marketing copy
• Collaborate closely with design and sales teams
• Analyze content performance and lead creative initiatives

Who We’re Looking For:

• Creative, detail-oriented, and self-driven individuals
• Strong writing and communication skills
• Familiarity with social media trends
• Prior projects, internships, or freelance experience is a plus

Perks:

• Hands-on experience leading marketing and content initiatives
• Mentorship from experienced designers
• Internship certificate and portfolio-building opportunities
• Potential to transition into a full-time role

💡 Unleash your creativity and make an impact!

We are looking for a highly skilled Salesforce Principal Consultant to make our team even stronger with his/her leadership skills. The ideal candidate must be fluent in English. A solid experience in an agile development environment is essential. If you are an innovative, passionate, hands-on problem-solver who is prepared to think out of the box, hands-on with coding, and be challenged, this is perfect for you.

Responsibilities

● Demonstrate thought leadership in Salesforce CRM and Platform innovations and practices.

● Ability to provide technical governance across Salesforce Platform solutions.

● Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and to meet the business objectives in a timely and cost-effective manner.

● Identify & highlight different risks involved and work on mitigation plans.

● Mentoring team members to bring them up to speed.

● Drive and build a culture of learning throughout the team and improve core Salesforce expertise and come up with innovation and reusable components.

● Lead and guide the team during various phases of the project including (but not limited to) design, coding, unit testing to deployment. ● Act as a bridge between the development team and the customer.

● Provide technical expertise in identifying, evaluating, and developing technology solutions including integrations with other enterprise software solutions.

● Participate in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, peer code review, deployment, and support.

● Maintain a proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet goals successfully.

● Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment.

● Interact directly with managers and teams as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.

● Ability to lead stakeholders across the organization at all levels to consensus in asserting an architecture that aligns the business objectives.

Tech Skills Checklist

● 8+ years of Salesforce experience.

● At least 4+ years of experience leading a technical team or in a senior role taking technical ownership.

● Must have Hands-on experience on multiple Salesforce cloud offerings, like Sales, Service, Communities, etc.

● Extensive development experience with Salesforce development technologies; Salesforce, Apex, Data modeling, Workflow, SOQL, SOSL Approval process, and Security using Roles/Profiles/Sharing Settings.

● Strong problem-solving skills with the ability to work on multiple assignments in a fast-paced and rapidly changing work environment.

● In-depth knowledge of JavaScript, REST API, SOAP API, XML, UML, Ajax, JSON, HTML/CSS.

● Experience in query and code optimization to improve the performance of applications.

● Experience in Release Management and Continuous Integration Methodologies.

● Experience in the Implementation of Various Tools for Code Reviews, Version Control and Deployment.

● Collaborating with the QA team to define test cases and metrics, and resolve questions about test results.

● Proven experience in building POC’s, demos, and participating in requirement gathering sessions OR pre-sales meetings with prospective customers.

● Experience with Agile software development methodologies. Soft

Skills Checklist

● Excellent verbal and written communication skills. The ability to communicate complex issues in a concise easy-to-follow manner is essential.

● Should have Exceptional Leadership Skills.

● Holding Strong Work Ethics.

● Self-motivated to learn new applications and domains, and love challenging yourself to constantly raise the bar.

● Strong analytical and problem-solving skills, Ability to diagnose and troubleshoot problems quickly.

● Ability to take full ownership of tasks and projects.

● Team player with excellent interpersonal skills.

● Possess a Can-Do attitude to overcome challenges.

● Should have proactive time management skills.

About the Role

We are seeking an experienced and customer-focused Product Manager to join our team. In this role, you will be responsible for defining and executing the product vision, strategy, and roadmap. You will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver innovative solutions that solve customer pain points and align with our business objectives.

Key Responsibilities

Product Strategy and Vision

• Define and communicate a clear product vision and strategy.
• Align product goals with business objectives and customer needs.
• Conduct market research to identify trends, opportunities, and competitive positioning.

Roadmap and Prioritization

• Develop and maintain a product roadmap that balances short-term deliverables with long-term goals.
• Use prioritization frameworks (e.g., RICE, MoSCoW) to evaluate and prioritize product features.

Customer-Centric Development

• Gather and analyze user feedback through interviews, surveys, and data analytics.
• Advocate for the customer by translating their needs into actionable requirements.

Cross-Functional Collaboration

• Work with engineering teams to define and deliver high-quality, scalable products.
• Partner with designers to create user-friendly interfaces and experiences.
• Collaborate with marketing and sales teams to ensure successful product launches and adoption.

Data-Driven Decision Making

• Define and track key performance indicators (KPIs) to measure product success.
• Leverage analytics tools (e.g., Mixpanel, Google Analytics) to identify trends and optimize performance.

Agile Product Development

• Manage the product backlog and sprint planning in Agile or Scrum environments.
• Drive continuous improvement through iterative product releases.

Qualifications

Must-Have:

• 3–5 years of experience in product management or a related field.
• Proven ability to define and execute product strategies that achieve business goals.
• Strong communication and stakeholder management skills.
• Experience working with Agile development teams.
• Proficiency with product management tools (e.g., Jira, Trello, Asana) and analytics platforms (e.g., Mixpanel, Google Analytics).

Nice-to-Have:

• Familiarity with technical concepts (e.g., APIs, databases, or system architecture).
• Experience in [SaaS, B2B, Recruitment].
• Basic understanding of UX design principles and tools (e.g., Figma, Miro).
• Exposure to A/B testing and data-driven optimization techniques.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

Responsibilities

• Research industry-related topics (combining online sources, interviews, and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

Requirements and skills

• Proven 2-3 Years of work experience as a Content Writer, Copywriter or similar role
• Finance Domain preferred.
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines

Bachelor or Master in Marketing, English, Journalism or related field

Dear Job Seekers,

Greetings from PIXEL WEB SOLUTIONS....!!! 

             Pixel Web Solutions is a global Web, Mobile / IT Servicing Company with the strong team of technical and professional expertise. We believe in Innovative Solutions that turn the business idea into achievable goals. We work on wide array of Technologies that can provide sustainable and long-term business solutions. More than 7+ Yrs of experience in global IT markets, we have curved ourselves to adapt leading & cutting edge technologies.

 **Note: Looking for Madurai candidates only**

Key Skills

v  Blog Writing

v  Creative Writing

v  Web Contents

v  Basic Knowledge in SEO Writing

v  Good Oral Communication

 Also, provide us with the below information required for the further process;-

Details Required:-
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Near is looking for a Front-End Developer who is motivated to combine the art of design with programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce the application's visual elements. You will work with the Near Design team and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks and works.

You will be part of one of the fastest-growing Enterprise SaaS companies – an excellent opportunity for people who can work independently and are self-driven.

• Optimize applications for maximum speed.
• Collaborate with back-end developers and web designers to improve usability.
• Get feedback from, and build solutions for users and customers.
• Build reusable code and libraries for future use.
• Write functional requirement documents and guides.
• Support back-end developers with coding and troubleshooting.
• Stay up-to-date on emerging technologies and skills.

• Bachelor’s or Master's degree in engineering, Design, Fine Arts, or related field.
• 5+ Years of total experience; should have worked with Angular for more than two years.
• Expertise in designing and developing customer-facing web applications at scale.
• Proficiency in web markup, including HTML5, CSS3, JavaScript (ES6).
• Proficiency in client-side scripting and JavaScript & CSS frameworks, including jQuery, Bootstrap.
• Basic knowledge of image editing tools to crop, resize, or perform minor adjustments on an image. Familiarity with tools such as Illustrator and Photoshop is a plus.
• Proficiency in cross-browser compatibility issues and ways to work around them.
• Proficiency in code versioning tools, such as GIT.
• Knowledge about Highchart and Mapbox will be a plus.
• Passionate about learning new technologies.
• Excellent problem solving, analytical, and organization skills with an eye for detail.
  
  

  About Near
  
  

  Near is the world's largest source of intelligence on people and places, processing data from over 1.6 billion monthly users across 44 countries. The Near Platform powers data-driven marketing and enrichment offerings through a suite of SaaS products. The users of the platform can leverage audience, spatial, retail, among other data in a privacy-led environment.

   

  Founded in 2012, Near is headquartered in Singapore with offices in San Francisco, New York, London, Bangalore, Tokyo, and Sydney. Today, marquee brands such as News Corp and Mastercard work with Near to provide enhanced customer experiences.

   

  Near is backed by leading investors including Sequoia Capital, JP Morgan Private Equity Group, Cisco Investments, Telstra Ventures, and Greater Pacific Capital. Visit www.near.co to find out more.