Responsibilities:-
• Communicating with upper management to develop strategic operations goals
• Developing strategic long-range plans to achieve strategic objectives
• Creating and managing the organization’s fiscal operating and capital budget and expenses
• Monitoring operational performance of both internal and external service providers
• Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans
• Providing a workplace setting that is conducive to productive work
• Monitoring occupant satisfaction
• Monitoring construction and renovation projects
• Monitoring performance metrics
• Receiving and responding to approvals and notifications.
Key Skills:
Technical proficiency, excellent communication skills, strategic planning, staff management
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• Working alongside managers and clients to agree their IT requirements.
• Identifying the hardware and software requirements in the organization.
• Explaining plans agreed with managers todesigners and developers
• Organising the workloads of the technical teams in the most efficient way
• Monitoring progress of the project and ensuring it's completed on time
• Reporting progress back to managers and clients
• Carrying out some of the technical work, depending on the level of
seniority
• Checking IT systems work as intended
• Advising and suggesting future IT developments to managers or clients.
Soft Skills Required:
• Anticipating and solving problems - a key part of the role is seeing where problems might arise during an IT project and finding solutions before, they go 'live' and disrupt the organisation.
• Communication skills - Need to be adept at listening to, understanding and explaining concepts to both managerial and technical colleagues.
• Dealing with pressure - technical architects have a lot of responsibility and he/she have to be able to deliver results in high-pressure circumstances.
• Prioritisation and time management - IT projects often have
tight deadlines and missing them can have significant consequences for the organisation or client.
• Relationship-building - it's important to develop trust and understanding between the technical teams and managers or clients to ensure a project runs smoothly
Company Details
A company founded by 2 BITSians with a simple mission statement - “App Business Made Easy”. We are building a SaaS company focused on the needs of SMB App Developers from around the world. This is a $15 Billion+ opportunity which is ripe for disruption especially with increasing internet penetration, adoption and digitization of businesses. We are profitable from Day-1 and are already growing at breakneck speeds and solving some really hard problems. We are a team of 40+ people.
Culture
We are working hybrid and building a unique culture that allows you flexibility. We believe your work should talk for itself and hence focus on KRA(Key Result Areas) and projects.
Flexible Benefits:
Salary 💸 We offer competitive salaries with a performance-based bonus
Work Remotely 🌎 At Appbroda, it’s your contribution to the team that matters. We support you in working remotely wherever you’d like.
Unlimited Sick Leaves ❤ Times are tough, and we are all in this together. Sick leaves are not meant just for yourself but also to take care of your loved ones when they need you the most
What are we looking for?
The ideal candidate will have to assess mobile applications and websites on a day-to-day basis which will come via a ticketing system and analyze if they are compliant with the quality standards already set in place. He/she will also be required to assess the top applications and websites daily, and ensure that they are policy compliant. Apart from being driven and enthusiastic, the ideal candidate needs to have great communication skills and strong analytical ability to deliver consistently.
What will you do with us?
Working daily to review tickets with a critical eye as per the internal processes.
Host and/or facilitate meetings/ticket reviews with all teammates.
Identify the lack of and/or improvements to policy and process, assess the effectiveness of current policies and processes and recommend and implement required changes.
Maintain a high level of confidentiality regarding the results and specific findings of the quality process.
Ensure strict timelines(SLAs) are maintained depending on the priority list of the clients.
Building and/or improving knowledge management documents as required.
Communicate effectively with the other members of the team and organisation, and contribute to the training and development of the team.
Responsibility for the quality compliance duties, responsibilities and obligations of the organisation including direction, strategic development, performance and maintenance.
From time to time, you may be expected to be part of special projects as are reasonably required of your job role.
Effective liaison, support and assistance between the department and remainder of organisation.
Understand and build case studies on how to communicate effectively with international clients as the organisation rapidly expands.
Developing plans for team activities to include quality compliance strategy to achieve agreed targets, and effective planning.
Set an example for team members of commitment, quality compliance activities, work ethics and habits and personal character.
What are you bringing to the table?
2 years or more of Quality Analyst/Customer Service/Technical Support experience (with a phone, email, and chat background) would be good to have.
Must have strong analytical and problem-solving skills
Proficiency with Microsoft Office and Google suite
Must have strong/effective verbal and written communication skills
Must have a genuine interest in the project, people and concern for customers
Must be energetic, positive and have the ability to listen hard, and change & improve fast
Must have the ability to work well in a team environment, as well as alone
Must demonstrate the ability to effectively manage time, prioritise tasks and work within deadlines.
Must have an everyday passion to do the job and improve yourself and everyone around.
Must have the drive to grow in the short term and long term.
An ideal Academic Research Associate will guide international students in their course modules and academic projects through one-to-one online tutoring sessions; develop learning modules and sample academic model solutions based on specific criterion for students of foreign universities. The job would require constant discussions of the candidate with the client both verbally and in written form to understand the requirements of the client and facilitate the service as required. The candidate should be an avid learner and have zeal in writing. The candidate should have excelled in the academics and have a good command over his/her specialization subjects.
Key Responsibilities:
➢ To comprehend the requirements of each project as per the requirements of the client.
➢ To conduct secondary research and study the involved concepts on various domains.
➢ To write plagiarism free, well edited high-quality content and master the art of academic writing.
➢ To ensure compliance with stipulated deadlines of every individual micro projects.
➢ To provide one on one online tutoring sessions to students in their respective subjects.
➢ To train new members on the basics of academic writing and explore in depth learning of conceptual theories as used in foreign universities.
Required Skills:
➢ Excellent Written & Oral Communication Skills in English, Strong Comprehension Ability.
➢ Exceptional Subject Matter Expertise.
➢ Intensive and Extensive Internet Research Skills, Output Authenticity & Reliability.
➢ Ability to work under pressure, Target and Quality oriented.
➢ Inclination towards Research and Writing.
➢ Must possess high level of concentration abilities and must be open to learn new concepts quickly.
Qualifications:
We are looking for Masters or PhD candidates from the following subject domains:
➢ Management
➢ Accounting and Finance
➢ Economics
➢ Statistics
➢ Engineering & IT
➢ Nursing & Medicine
➢ Law
Role & Responsibility for Recruitment Consultant:
- Partnering with hiring managers to determine recruitment needs.
- Identify the actual need of the client and find out a relevant set of candidates for the same.
- Performing reference and background checks
- Participant in screen & short listing of resumes.
- Performing reference and background checks
- Administering appropriate company assessments.
- Making recommendations to company hiring managers.
- Coordinating with job seekers and hiring managers.
- Following up on the interview process status.
Job is based out of Gandhinagar.
FE will work as a decision maker for the trucker side, where he will be entitled to take decisions regarding truck on-boarding, trip finalization, ongoing trip issues or payment related issues, etc. FE will make decisions regarding trucker side operations with taking the Admin team in confidence.
✔ During trucker on-boarding, if any of the truck owners are having more than ten numbers of trucks with the same owner; FE will have to notify the accounts department about it for taxation purposes.
✔ Any kind of internal communication from the trucker side such as communication with material side, admin team, accounts department, or any other department of the organization will be done only through FE.
✔ The same way any communications from the trucker side with individuals who are not part of an organization such as truck owners, transporters, and other stakeholders will be done under direct monitoring of FE.
✔ FE will also have to guide the executives to upload dummy truck-ads to keep the consignors engaged on our platform, but this task shall be done under strict monitoring of FE.
✔ FE will also have to guide and support the executives to finalize the trips.
✔ All the advance payments for finalized trips will be firstly verified by FE, then only he/she will communicate it to the accounts department.
✔ During the loading the process if there is any damage by the driver within the premises of the consignor, FE will have to communicate with the truck driver/owner and SME/CP to make the settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.
✔ In the same way, if there is any damage to the material while unloading, FE will communicate regarding these with truck driver/owner and SME/CP to make settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.
✔ In case of Payment delay or no payment conditions, FE will coordinate with SME and take decisions for trip continuity.
✔ In case of any major breakdown, accident, material/vehicle damage or seizure of vehicle/material by any authority FE will have to communicate with the truck driver/owner to continue the trip.
- Supporting the COO
- Creating, managing, and organising his day-to-day tasks
- Keeping track of office activities, projects, and deadlines
- Managing Client coordination, Office administration, Research and reporting
- Giving daily / weekly briefings to the COO
- Communicating with clients, employees, and vendors on behalf of the COO
- Working closely with the COO to keep him well informed of upcoming commitments and responsibilities, following up appropriately
- Protecting the COO's time by being an effective gatekeeper
- Keeping records, organize files and information
- Keeping a bird's eye view of the customers and service fulfilment at all times
- Explaining and assigning the tasks to the team members.
- Delegating tasks to the team members and answering their questions
- Addressing customer complaints and tickets
- Escalating critical issues to the COO
- Supervising overall office administration, Overseeing staff attendance, leave requests, and other notifications
- Managing our Slack workspace: adding or removing members, organising channels, ensuring the team is comfortable with Slack
- Organise meetings, take detailed minutes, Planning actionable steps
- Handling Issue announcements
- Undertaking Web research to find answers, solutions, drafting research notes
- Drafting briefs, memos, and action plans
- Organising information into presentations, reports, and actionable insights
What you need to have:
- Preferably MBA (HR)
- Well-spoken, highly articulate
- Outstanding verbal and written communication skills
- Should be able to convey complex ideas in a simple, structured, and concise language.
- Ambitious, driven, self-motivated
- Highly disciplined, with a strong work ethic
- Cheerful and good-natured
- Friendly, professional demeanour
- Exceptional interpersonal skills
- Tech-savvy: Should be able to pick up new software and tools, apps, websites, etc
