Operation Assistant - Thane -WFO

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

Company Description

Founded in 2017, NLET Solutions Private Limited is a technology-driven organization committed to innovating and automating business processes. Specializing in School & College ERP, CRM solutions, and business automation software, NLET empowers educational institutions, enterprises, and MSMEs by enhancing productivity and streamlining operations with AI-driven solutions. With a customer base of over 1,000 businesses and organizations, NLET has significantly reduced manual workload and enhanced operational efficiency. Based in Jaipur, NLET also provides digital growth solutions, including website development, digital marketing, and lead generation through automation.

Role Description

This is a full-time, on-site role located in Jaipur for a Business Development Manager. The selected candidate will identify and generate business opportunities, build and maintain relationships with prospective clients, and drive revenue growth. Day-to-day responsibilities include conducting market research, developing and executing sales strategies, managing client communications, and collaborating with internal teams to meet customer needs and achieve targets. The role requires strong analytical, interpersonal, and negotiation skills to successfully drive client acquisition and retention.

Qualifications

·        Proficient in Sales, Business Development, Client Relationship Management

·        Skilled in Market Research, Lead Generation, and Prospect Analysis

·        Experience in Proposal Development, Presentation, and Negotiation

·        Strong understanding of CRM tools and Software Solutions, particularly SaaS

·        Proactive mindset with the ability to develop strategic goals and meet targets

·        Excellent collaboration, interpersonal, and team management skills

·        Bachelor's or Master's degree in Business Administration, Marketing, or a related field

·        Previous experience in the technology or SaaS industry is highly desirable

Required

·        Graduate / MBA preferred

·        3+ years B2B sales

·        Team management

·        CRM proficiency

·        Good English communication

·        Negotiation & closing

·        Target-driven mindset

Preferred

·        IT / ERP / SaaS sales

·        EdTech or enterprise sales

·        Schools & colleges domain

·        Lead gen automation

·        Startup experience

Skill required:)

• Expert in writing clean, test-driven, easily maintainable, and modular code.
• Having a good working knowledge of database design and maintenance.
• Able to build reusable code and libraries for future use.
• Knowing troubleshooting and debugging applications is essential.
• Should have great performance in UI or backend tests to optimize performance.
• Capable of designing and developing web applications for the PHP platform (Laravel)
• Preferred to collaborate with cross-functional teams to define, design, and ship new features.
• Able to ensure the performance, quality, and responsiveness of web applications.
• Having sound working knowledge of identifying and correcting bottlenecks and fixing bugs.
• Able to work on bug fixing and improving application performance
• Able to constantly discover, evaluate, and implement new technologies to maximize development efficiency.

Location: Bangalore, Delhi, Gurgaon

Function: Software Engineering → Frontend Development

Requirements:

• 2-5 years of experience in building large complex and performant web applications using JavaScript, HTML, and CSS across multiple browsers.
• Strong Object Oriented JavaScript fundamentals.
• Experience in java script frameworks such as React and a good understanding of the basics of these frameworks and their life cycles.
• Deep understanding of various deployment strategies and their pros and cons.
• Understanding of Docker.
• SSR experience is a must.
• You should have enough understanding of SEO principles.
• Experience of working with React Hooks desirable.
• Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript (ES6 ES7).
• Experience with server-side rendering using nextjs, express, hapi etc.
• Hands-on experience with any unit testing framework (mocha/chai, jest etc).
• Deeper understanding of Chrome Dev Tools.
• Should understand nuances of the timeline for perf monitoring.
• Deeper knowledge of UI optimizations and performance.
• Deeper understanding of network layer, HTTP, HTTPS, cookies, local storage.
• Understanding of JavaScript Design patterns and ability to use them in applicable scenarios.
• Good understanding of data structures and algorithms and their space and time complexities.
• Strong in open source technologies, agile development.
• Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
• Familiarity with code versioning tools such as Git, SVN, and Mercurial.

Web Development Interview:

• Technical Round 1 JS + Web fundamentals + React (Based on Experience)
• Technical Round 2 React JS - Problem solving (Machine coding round)
• Technical Round 3 Technical evaluation/Team fitment
• HR Round

Responsibilities:

• Counsel potential Students over a call to inform them about a product and help them in making better career decisions.
• Answer questions about our products or the company.
• Sale as per requirement from the students.
• Direct prospects to the field sales team when needed.
• Maintain Sales reports and update the CRM from time to time.
• Take and process orders in an accurate manner.
• Go the extra mile to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Requirements:

• 6 months to 2 years of work experience in sales/business development/voice process.
• Excellent interpersonal and communication skills.
• Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
• Solution-oriented with effective problem-solving skills.
• Customer-Centric Approach.
• Positive attitude and Willingness to learn and excel.

Responsibilities:

Develop new front-end features using Vue.JS framework

Collaborate with key stakeholders across different stages of the SDLC

Deliver high quality code and lead validation of the developed features

Skills & Qualifications

4+ years of working experience as a professional UI developer

Bachelor’s degree in Computer Science or Information Technology

Proficiency in Javascript and Web markup (HTML/CSS)

Good working experience in JS frameworks such as VueJS, AngularJS

Hands-on knowledge on data structures & algorithms, time-space analysis

About Araali:

Araali Networks is a SaaS based cybersecurity startup that has raised a total of $10M from well known investors like A Capital, Firebolt Ventures and SV Angels, and and through a strategic investment by a publicly traded security company.

The company is disrupting the cloud firewall market by auto-creating nano-perimeters around every cloud app. The Araali solution enables developers to focus on features and improves the security posture through simplification and automation. 

The security controls are embedded at the time of DevOps. The precision of Araali controls also helps with security operations where alerts are precise and intelligently routed to the right app team, making it actionable in real-time.

Role and responsibilities: 

• B2B marketing.
• Contacting and approaching corporate clients i.e. HR Managers, administrations, marketing heads etc., of well-known companies in Bangalore. (Resources and data base will be provided, leads will be given daily basis), No cold calling, Not Call centre job.
• Fixing meetings with them, briefing them about our services & products over the meeting and cracking the deal.
• Following up the order placed by them and closing the deal.
• No targets, no deadlines.
• Your team will have 2-3 interns who will be working below you. You have to delegate work to them.
  
  
  Skills Required: 
  
  • Excellent communications skills
  • Good convincing skills
  • Extrovert
  • “Can do” attitude, flexibility and ability to respond quickly and creatively to changing requirements.
  • A very positive approach
  • Negotiation skills
  • Client relationship management
  • Must have outgoing personality and enjoy daily contact with a wide variety of people.
  • Must be quick thinking, decisive and self-confident.

   

   

  Reporting to: -Managing Director only.

  Timings: - 

  Monday to Friday 10:30 am to 7:30pm.

  Saturday: 10:30 am to 6:00 pm.

  Salary:15-30k PM  +incentives (Travel and other expenses incurred by the marketing Executive are reimbursed) 

• Qualification: anygraduate (B.com, BBA, BMS, BTECH ETC.)                                                                                                                                                                                      Experience: Fresher - 2year experience
  Probation Period:3 months
  
  We provide a complete training session for all our candidates, this helps them to boost their morale irrespective of their education earlier.