Research Analyst

About Company

Our Client is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform.

Roles and Responsibilities

1. HR Strategies: Create, develop, and implement strategies aligned with business strategy for the organisation.
2. Policies, Processes, Initiatives & Schemes: Translate the HR Strategies into policies, processes, initiatives & schemes with a view to promote a culture of enthusiasm, productivity and profitability.
3. Offer, Joining, On-Boarding, Induction & Deployment: Ensure a culture of engaged & welcoming approach in this sphere ensuring minimal or nil dropouts after offer. A Wow experience for a selected talent to be ensured at all times.
4. Organisation Development / Talent Management: Ensure constant research within the organisation, in the industry and the market of evolving trends thereby reengineering the strategy, philosophy, policies & processes accordingly.
5. Talent Engagement: Conduct periodic surveys to get the pulse of the people in the organisation; town halls, group meeting, one-on-one sessions to assimilate the concerns as well as suggestions from people and take actions in accordance to the same ensuring a culture of enthusiasm, productivity and profitability.
6. Performance Management:Adopt a futuristic & objective performance management process to identify, recognize and reward accordingly.
7. Training & Development:Training & Development Strategy to focus upon functional proficiency enrichment, competencies & behavioral development, enhancing effectiveness and succession planning.
8. Industrial Relations:Maintain a proactive IR climate in the organisation key for it being relationship management and expeditious resolutions.
9. HRMS: Setting up & stream lining HRMS.

Desired Candidate Profile

1. Degree in Human Resources from an institution of repute.
2. 10+ years of proven working experience as HR Manager.
3. People oriented and results driven.
4. Demonstrable experience with human resources metrices.
5. Knowledge of HR systems and databases.
6. Ability to architect strategy along with leadership skills.
7. Excellent active listening, negotiation and presentation skills.
8. Competence to build and effectively manage interpersonal relationships at all levels of the organization.
9. Develop best practices in HR.

Skills  

• Experience in building or implementing requirements on ZOHO CRM plus products, Zoho Creator, Zoho Projects, Zoho Work-drive, Zoho one 
• Experience in writing Zoho custom functions, with a deep understanding of Deluge, preferred 

• Experience and knowledge of relational databases including work with MongoDB, or other common RDBMS 

Job Responsibilities 

• Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business 
• Participate in requirements-gathering sessions with business users 
• Document requirements for new features, data capture, process functions, reports, and training 

• Functional and System Knowledge 
• CRM customization and assisting CRM Implementation 
• Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps 
• Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps 
• Configuring APIs integration with various systems and Zoho Testing, creation of screens, functionality, and UI in Zoho Creator. 

• Understand system integrations and dependencies 
• Analyze the impact of changes on systems and integrations 
• Process mapping and workflow creation 
• Must have a Functional & Technical Understanding of Zoho applications. 
• Managing all Zoho applications for internal teams including - workflows, knowledge base setup, and user access management. 

• Understand requirements by function and setup processes in Zoho 
• Ensure smooth running of existing applications and handle any kind of challenge being faced by the team 
• Setup knowledge for users by the team, to learn and execute their set of processes 
• Identify opportunities for integration with external apps 
• Act as internal Zoho Support/Zoho creator desk to troubleshoot queries/issues 

• Train users to utilize their specific Zoho apps for their use case 
• Planned, implement, and manage process change initiatives with respective department heads. 
• Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc. 
• Act as internal Zoho Support desk to troubleshoot queries/issues. 
• Conduct monthly reviews with teams to understand adoption/improvements 

• Plan, implement, and manage process change initiatives with respective department heads 
• Use data and reports to make evidence-based decisions to increase Zoho adoption 

Desired Candidate Profile 

• Excellent communication skills. 
• Minimum 3 years experience in Zoho Application. 

• Hands-off experience/inclination to work with Zoho applications. 
• Configuration on Zoho CRM, Desk, Project 
• Workflow / Custom Functions / Blueprint configuration on Zoho. 
• Understanding of Business Processes

What you need to have:

• Managing large amounts of calls and emails, and social media, if required
• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiarity with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal)
• Ability to multitask, prioritize and manage time effectively
• Empathy and compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft Office and G-suite (google)
• Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
• Comfort with technology and data
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer obsession
• High integrity
• Decisiveness    

• Deliver features in an end-to-end manner: technical design, development, testing, deployment, and maintenance.
• Provide technical leadership and own specific areas of the platform.
• Work closely with Product Managers to translate product requirements to engineering specifications.
• Lead code review efforts and quality efforts in your area of ownership.
• Participate in product discussions, taking ownership and initiative.
• Work independently in a fast-paced environment.
• Mentored and guide junior engineers.

Must Haves:

• Minimum 2 years of working experience in Ruby on Rails/ Python/ Node.JS.
• Strong problem-solving skills, data structures, and algorithms.
• Excellent experience on databases like MySQL, PostgreSQL, etc.
• Familiarity with tools for code reviews, version control (GIT).
• A knack for writing clean, readable Ruby/ Python/Node.JS code.
• Experience in application server hosting and monitoring.
• Understanding of fundamental design principles behind a scalable application.

Nice to Have:

• Hands-on with search platforms (Solr, Elasticsearch, etc).
• Prior experience with microservices-based architecture/SOA/distributed systems.
• Able to implement automated testing platforms and unit tests.
• Experience with common AWS service EC2, RDS, S3, SES, etc.

Key Competencies:

• Building Effective Team
• Solving Problems Creatively
• Learning Agility
• Drive For Result

Sales Growth Hacker

About the Company:

SaveIN is India’s first social finance based neo bank, that aims to offer unique financial products and services to its customers in a never seen before, fully digital avatar through its mobile app.

Founded by a group of experienced CXOs from Banking, Fintech, Consulting and Media, SaveIN is working towards disrupting the way Indians transact, bank and save money.

At present, SaveIN is offering a revolutionary, new to market, product that is digitizing the way individuals lend and borrow money, within their trusted contacts like family, friends and acquaintance. In due course, SaveIN aims to launch several other financial products and services in the personal finance and banking domain.

Our promise to you:

• We aim to hire the best of talent, passionate about the vision of SaveIN
• We aim to create an equal opportunity, open, challenging as well as rewarding environment to bring the best out of our people
• We are here to be a large, prosperous, profitable, and resilient organization so that we may serve our customers sustainably across economic cycles, we aim to achieve this in the most ethical and transparent manner possible
• Being compliant is not only an obligation, but a chosen way of life
• We would love to see you grow and are committed to do our best in contributing towards your success

About the role:

SaveIN is looking for a Sales Growth Hacker

You will be responsible for driving growth by Identifying new business opportunities, pitch company’s product and services and close these opportunities, manage these partnerships, plan monthly initiatives and sales targets to drive business objectives

Location: Gurgaon/ Work from home

Reporting: Founding member & COO

Key responsibilities:

• Define and execute Sales strategies in accordance with overall business objectives
• Following up new business opportunities and setting up meetings
• Able to develop and maintain broad and deep external partner relations with company partners
• To achieve sales targets by working with partners
• Address customer queries for key business processes
• Listen to the needs of the customer and share insights with product and marketing teams to help create and deliver solutions for customers
• Act as a product, domain and market expert through presentations & demo videos and onboarding videos to customers

Skills and competencies:

• Education: Graduate/Post-graduate with experience in Sales
• 2+ years of experience in Business Development/Partnerships
• Experience in B2C product/ mobile based product
• Past experience as a Banking/insurance RM can be an added advantage
• Entrepreneurial mindset with an ability to take complete ownership

Responsibilities

• Understands aspects of Agile methodology in terms of Product Quality.
• Defect tracking tool like JIRA, Bugzilla etc.

Requirements

• Experience in Programming any language, preferably Java, OOPS concepts.
• Experience in API testing (Web Services), Web testing, Android and iOS Apps.
• Experience in writing SQL queries and exposure to MySQL DB, Mongo DB (good to have).
• Experience in Eclipse, IntelliJ, JUnit, Maven, TestNG, POI and respective open source tools.
• Experience in Selenium Web Driver for automation of Web and App.
• Experience in at least two design patterns.
• Experience in Apache, Tomcat and Unix/ Linux.
• Experience analytical, problem solving and communication skills.
• Good to have Jenkins exposure for CI/CD pipeline.
• Good to have Security, and Jmeter Performance testing experience.
• Must have good communication skill and should be a good team player with go getter" attitude.
• Good to have ISTQB certification.
• Should be from either of B.E., B.Tech, M.Tech, MCA background.
• Experience in Rest assured
• Skills: API Testing with Rest Assured

Requirements:

• 5+ years of experience in Testing (manual and automation)
• Experience with Open Source testing tools like Selenium, Appium, REST Assured.
• Strong command of programming language like Java
• Ability to write custom code to test applications
• Deep understanding and ability to implement OO Programming
• Experience in creating test strategy and frameworks
• Ability to spike and choose appropriate automated testing tools for given problem statement
• Exposure to version management tools like SVN or GIT
• Familiarity with automated deployment processes (CI & CD)