Master Trainer-Software Testing

Frontend Developer

Responsibilities:

·         Develop our new products

·         Define and design common reusable components

·         Enhance and maintain our existing products

·         Interact with other teams, as well as with our users

·         Act on user feedback

Qualifications:

·         Experience as a front-end or full-stack software engineer in AWS environment

·         Knowledge of modern JavaScript and its fundamentals, as well as JavaScript frameworks such as ReactJs, Redux, Bootstrap, Jest, Material-UI

·         Strong understanding of web technologies like HTML5 and CSS3

·         Experience with a server-side language would be an advantage. We use mostly Python/Java, but any server-side language would be an advantage.

·         Knowledge of AWS API gateway, microservice architecture, serverless architecture, RESTful services

·         Proven ability to learn new technologies

·         Always using good software engineering practices such as code review, source control, continuous integration, and unit testing

·         Ability to work in a team with other developers, with UX Designers, and with Product Management

·         Ability to interact with our users and customers, with clear communication

·         Problem solving skills, strong analytical skills, strong hands on experience, delivery track record of medium/large complexity of projects, TDD/BDD, awareness of CI/CD pipeline

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Flutter JD:

Key Responsibilities: Collaborate with project managers and designers to understand project requirements and translate them into technical specifications.

Develop, test, and maintain Flutter-based mobile applications that are responsive, performant, and reliable.

Write clean, maintainable, and well-documented code.

Troubleshoot and debug application issues, ensuring smooth and efficient performance.

Continuously research and stay up-to-date with the latest trends and best practices in mobile application development.

Collaborate with cross-functional teams to define and implement new features and improvements.

Participate in code reviews and provide constructive feedback to peers.

Ensure the security and data privacy of the applications you develop.

Requirements:

Proven experience as a mobile app developer, with a strong portfolio of Flutter-based applications.

Proficiency in the Dart programming language.

Experience with the Flutter framework and its ecosystem, including state management and third-party libraries.

Knowledge of mobile app architecture patterns (e.g., MVC, MVVM, Redux).

Familiarity with RESTful APIs and integration of third-party services.

Strong problem-solving and debugging skills.

Excellent communication and collaboration skills.

Ability to work both independently and as part of a team.

Knowledge of version control systems (e.g., Git) is a plus.

Udrive is the largest car sharing platform in the Middle East. We pioneered the concept in the region and have continued to provide the best experience amongst our peers. We are in rapid expansion and are looking for a bright, successful and determined individual who has the experience to take the companies vision forwards into the next 5 years.

Our next 5 years journey not only includes regional and global aspirations; we are building the next generation of mobility services to change the way people use vehicles

We are looking for a Full Stack Engineer for our Core Team. The Core team is responsible for the platform comprising multiple microservices which drive Udrive, from onboarding to billing.

Your responsibilities

As a Full Stack Engineer (Node.js) you...

• will work with a cross-functional agile team on the backend systems that power our platform
• are somebody who is familiar with state of the art technology and development stack and best-practices, you have the option to contribute to the technology strategy and roadmap of the team
• significantly contribute with your day to day work and deliverables to the overall success of our product
• contribute to an engineering culture where developers enjoy working and keep learning
• You have close contact with our product and QA team and help them troubleshoot, debug, and maintain a high quality of our product

Your profile

• You have a track record in building web applications in agile environments.
• +3 years experience with any enterprise technology like Javascript and Node.js or similar
• You have experience using any frontend frameworks like Vue.js, React or Angular
• You have experience in test-driven development 
• You have very good knowledge of Git, development workflow automation and CI. Continuous Delivery is in our DNA.
• You have an appreciation for great user experience as much as for awesome tech architecture
• You are great at communicating with people, motivating everyone and getting the whole team on the same page
• Fluency in English

The most important one: willingness to learn. We are constantly learning new things and we enjoy it a lot. We don't expect to find people experienced in all of them. If you are excited about our tech-stack and you think you are a fast learner, do not hesitate to apply!

Desired Candidate Profile

Role/Title: .NET WPF (Developer/Sr. Developer/Lead)

Location: Bangalore

Fulltime/Permanent opportunity

Developer 3-5 Years of experience

Sr. Developer 5-7 Years of experience

Lead 12+ Years of experience

Required Skills:

C#, .NET, MS SQL , WPF and VB .NET      

• Strong Hands-On experience in C#.Net, WPF
• Strong experience with OOPs concepts, Solid Principles, Design Patterns, MVVM framework, Prism and Dependency Injection
• Working experience in SQL Server
• Unit Test Framework (Nunit and NSubstitute)
• Nice to have VB.Net skills
• Independently to work and own the task assigned
• Good Communication skills
• (For Lead role) Lead the team technically and review the work along with his/her own tasks

We are looking for a great JavaScript developer who is proficient with React.js and React Native. His/her primary focus will be on developing user interface components and implementing them following well-known React.js workflows.

Responsibilities:

• Developing new user-facing features using React.js and React Native.
• Work with Bright's design team to build excellent UI components.
• Building reusable components and front-end libraries for future use.
• Architect, build and maintain excellent javascript/React Native applications with clean code.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixesReact Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.

Requirements:

• Strong proficiency in JavaScript and CSS .
• Thorough understanding of React/React-Native and its core principles.
• Past experience with building Customer Facing UI components.
• Some experience with UI design and related tools.
• Knowledge of automation testing framework using any technology for web and mobile apps is a plus.
• Knowledge of Database basics, SQL queries, etc.

Job Description:

• Integration developer who is having experience in any one of the integrations tools Dell Boomi, MuleSoft, Informatica.
• Understand requirements and participate in designing the solution
• Develop the solution as per the design by following coding guidelines.
• Test the developed solution.
• Work on defect fixes
• Follow project processes
• Provide accurate status report on a daily basis

Job Responsibilities:

• Participate in Design and develop as per the design and requirements
• Follow coding guidelines and produce quality output
• Follow the project processes and completed the development within the set target
• Analyze the defects to identify root cause and fix the defects.
• Be Open to learn other integration tools.

Primary Skills Required: Dell Boomi, Mulesoft, Informatica

Secondary Skills Required: Java, Salesforce

Technical Skills Required:

Experience in any one of the Integration tool, Dell Boomi, Mulesoft and Informatica.
Required at least one Certification on any Integration Tool