Human Resources Manager

Job Title: Customer Retention Manager

Company: ICICI Lombard 

Location: Navi Mumbai 

Industry: Insurance 

Experience: 0–2 Years 

Job Type: Full-Time 

About ICICI Lombard: 

ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.

Role Overview: 

We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.

Key Responsibilities:

- Engage with existing customers via phone calls to discuss policy renewals. 

- Explain product features and benefits to ensure continued customer interest. 

- Handle customer queries and resolve concerns in a timely and professional manner. 

- Maintain detailed records of customer interactions and follow-ups using CRM software. 

- Identify opportunities to upsell or cross-sell insurance products. 

- Achieve monthly targets for renewals and retention KPIs. 

- Work collaboratively with the sales and support teams to provide seamless service.

Required Skills and Qualifications:

- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred). 

- Strong communication and interpersonal skills. 

- Ability to convince and build rapport with customers over the phone. 

- Self-motivated and target-driven mindset. 

- Basic computer proficiency and familiarity with CRM systems.

Preferred Skills:

- Knowledge of general insurance products. 

- Prior experience in customer retention or tele-sales roles. 

- Fluency in English, Hindi, and/or regional languages.

Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 10AM-7pm

"FRESHER AND EXPERIENCED SALARY DIFFERS"

Job Details*

1. Help the process of creating plans/strategies based on an organization's goals and the needs of the desired audience.

2. You will be assisting in the creation of consistent high-quality content that generates demand, attracts high-quality sign-ups and backlinks.

3. You will help our team perform audit of our website and social media accounts, creating and updating a shared editorial calendar. Also, researching for blog ideas and generating content for our blog.

4. Use storytelling and emotion to bring content to life and compel the reader to share. Own and execute the content and social calendar; work with our marketing, design and other cross functional teams to deliver on time.

5. Optimize content for different formats (SEO, SEM, Social, blogs, infographics, etc.) for better consumption and readership.

6. Conduct keyword research, backlink research and use SEO guidelines to increase web traffic.

7. Monitor web traffic and engagement (e.g. conversions and bounce rates) and measure content impact and report the metrics on an ongoing basis.

We would also expect the candidate to demonstrate:

1. An immense degree of critical thinking. Your content will be read by domain experts and you will not be able to write content with abstract opinions and assertions. You would need to back every opinion with either data or relevant experience.

2. The right kind of tone and energy. We like to use an informal/fun tone in our content. You would need to come in with the right attitude and the right energy to be able to match our tone/writing standards.

3. An attitude for perfection. You might have to go through several iteration cycles and would need to demonstrate wilingness to accept feedback. We need someone who accepts feedback with positivity.

Job Summary*

We're a Saas startup and we have an urgent requirement for a Content Strategist to help us with our domestic and overseas marketing processes.

What you need to have:

• Identify business opportunities
• Visit key clients
• Provide service demonstration
• Create distribution network
• Seek sales opportunities from existing and potential clients
• Achieve targets

Job Responsibilities

· International Freight agents are responsible for matching authorized and reliable transportation carriers to the shippers and coordinating all of the shipping needs for many companies.

· Maintain current clients, generate leads and attract new prospects and develop a sales pipeline.

· Acquire new business through prospecting, cold calling etc. Contract with freight shipping carriers and negotiate the best rates and services for our customers.

Skills Required :

· Excellent Communication skills.

· Demonstrated ability to meet sales targets.

· Good understanding of the Freight Industry.

· Proficiency in office software, including Microsoft Word, Excel, and Outlook Express.

· Proficient negotiating skills.

· Excellent problem-solving abilities.

NOTE: Minimum 6 months of experience in freight brokerage is MANDATORY.

Location: Mohali , Delhi, Dehradun, Gurugram

Required Skills:

• 2+ years experience developing software using PaaS/APIs, Java, Docker, Bash, Json, Node js, sql / postgres, RestAPI, Swagger.
• Java 8 / Tomcat 8.5 / Jersey REST
• Spring MVC/Spring Boot/Microservices
• Hibernate
• Strong desire to learn
• Knowledge of cutting-edge technologies.
• Basic understanding of design patterns
• Comfortable working with Subversion, Git, or similar source control environments
• Must be willing to do Test Driven Development.
• Strong communication skills, must embrace working in a highly-collaborative environment

Preferred Skills:

• Good understanding of web-service technologies, Restful APIs
• Some exposure to a version control system such as Git or Subversion
• Proven understanding of software development techniques, concepts and processes
• Driven and self-motivated.
• Works creatively to solve challenging problems

Requirements

• High self motivation to lead & build projects from beginning to end;
• You've shipped multiple products and are willing/able to demonstrate how you solved specific problems to solve users needs;
• Excellent communication in presenting your code and communicating what problems they are solving while giving/receiving feedback;
• Ability to quickly grasp goals and requirements from light specifications;
• Must be able to effectively & efficiently work with stakeholders spreads across many timezones;
• 5+ years of Android experience working in a modern commercial web development environment and shipping solid product;
• Experience in Springboot, Microservices, JPA, oracle database.
• Must have experience in authentication mechanism like LDAP, SSO, any authentication server, role management

Perks

• Ground floor opportunity with the team; shape the strategic direction of the company.
• Work with sharp, motivated and passionate co-workers spread across many regions.
• Rare opportunity to make real positive impact on the world!

Job Summary

• Excellent hands-on experience with Go lang (if not Golang, in either JAVA, DotNet and/or NodeJS)
• Write CRONs and background tasks required for the growth of business and product
• Build REST APIs as required
• Ability to code using design principles
• Write reusable code and libraries for future use
• Have the working knowledge of Microservices Architecture using Docker
• Collaborate with other team members and stakeholders in executing various new and existing ideas
• Possesses the knowledge of developing and deploying in Linux environments
• Passion for building great products and loads of energy.

Key Skills
Skills that we would be more than happy for a dev to have: - Worked in CI/CD environments - Developed code using TDD/BDD approach. - Worked with Virtualization on Linux (KVM) - Experience in working in Agile development environment 

About You

We’re looking for exceptional Engineers with an amazing breadth and depth of technology expertise! If you’re the kind of person that looks at the bigger picture and want to build something that has a real impact on the end user, go ahead and apply for the position.

Ability to see the big picture but still love to code!

Strong in backend languages, such as Java, DotNet or NodeJS!

Familiar with client-side frameworks such as React, Angular, Vue etc.

Strong HTML/CSS skills – you understand not only how to build the data, but how to make it look great too.

Knowledge of architectural design and you like to build something scalable and flexible to support business

Agile or Scrum is your favorite development approach.

And when we start talking about performance, security and unit testing? Well that’s music to your ears