Network Support Engineer

• Hands-on Cisco routing & switching experience;
• CCNA is mandatory.
• Multicast experience would be valuable.
• Location : Mumbai

A Network Engineer is responsible for designing, implementing, and maintaining an organization’s computer networks to ensure reliable connectivity, security, and performance. The role involves configuring routers, switches, firewalls, and other networking equipment, as well as monitoring network activity to prevent downtime and optimize efficiency.

- **Client Engagement:** Collaborate with clients to understand their business needs and technical requirements. Provide expert guidance and support throughout the project lifecycle.

- **Network Management:** Design, implement, and maintain NTRX network solutions, ensuring optimal performance and reliability. Troubleshoot and resolve network issues in a timely manner.

- **Database Support:** Utilize SQL to manage, query, and analyze data as needed, ensuring that clients’ databases are functioning efficiently and effectively.

- **Cloud Support:** Assist clients with cloud deployment and support services, helping them to migrate their systems to the cloud and optimize their cloud infrastructure.

- **Documentation:** Create and maintain comprehensive documentation for configurations, implementations, and support processes to ensure knowledge transfer within the team and to clients.

- **Training & Development:** Provide training and support to clients and team members on NTRX solutions and best practices.

- **Continuous Improvement:** Stay current with industry trends and emerging technologies within networking and cloud services to enhance service offerings and promote innovation.

**Required Skills:**

- **Networking Expertise:** Strong knowledge of networking concepts, protocols, and technologies. Experience with troubleshooting and optimizing network performance is a must.

- **SQL Proficiency:** Ability to write, read, and optimize SQL queries, with a robust understanding of relational databases.

- **Cloud Support Skills:** Familiarity with cloud vendor platforms (AWS, Azure, Google Cloud, etc.) and experience in providing cloud-based solutions and support.

- **Problem-Solving Abilities:** Strong analytical and problem-solving skills with the ability to think critically and execute on multiple tasks efficiently.

- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

**Qualifications:**

- Bachelor’s degree in Computer Science, Information Technology, or a related field.

- 3+ years of experience in networking or IT support, with a focus on professional services or client-facing roles preferred.

- Relevant certifications (such as CCNA, AWS Certified Solutions Architect, etc.) are a plus.

🚨 We're Hiring: Network Engineer 🚨

ZigZag AI is looking for a Network Engineer with 1+ year of hands-on experience to join our team!

What we're looking for:

🔹 Solid working knowledge of Firewalls & Firewall Rules

🔹 Experience with NVR/DVR systems

🔹 Strong understanding of Port Forwarding & NAT

🔹 Good communication skills — both Hindi and English are a must

Compensation: ₹4 LPA

About ZigZag AI:

Zigzag AI is building the future of operational intelligence. Our AI connects to existing cameras and helps businesses understand what is happening on the ground, spot issues early, and take action faster. From shops and bungalows to hotels, factories, and hospitals, Zigzag helps teams run smoother, safer, and smarter operations every day.

This is not just monitoring. This is AI that drives execution.

Trusted by leading clients such as Tata, Birla, Treebo, JP Minda, Philips, and many more.

If you're someone who enjoys solving real-world networking problems and wants to grow with a fast-paced, mission-driven team, we'd love to hear from you!

#Hiring #NetworkEngineer #ITJobs #FirewallEngineer #CCTV #NVR #DVR #JobOpening #ZigZagAI #OperationalIntelligence

Greetings From NAM Info Pvt Ltd

Job Title: Network Engineer

Experience: 6–8 Years

Job Summary

We are looking for an experienced Network Engineer with strong knowledge of network architecture, routing, switching, and F5 BIG-IP Load Balancer technologies. The candidate should have hands-on experience in configuring, troubleshooting, and maintaining enterprise network environments.

Key Responsibilities

• Configure and troubleshoot LAN, WAN, and Wireless networks.
• Work with network routing protocols such as OSPF, EIGRP, and BGP.
• Configure and troubleshoot VLANs and switching technologies.
• Manage and troubleshoot network connectivity and performance issues.
• Work on F5 BIG-IP Load Balancer configuration and troubleshooting.
• Analyze network issues and perform root cause analysis.
• Monitor network data and resolve network-related incidents.
• Collaborate with other infrastructure teams to resolve complex network issues.

Required Skills

• 6–8 years of experience in Network Engineering.
• Strong hands-on experience in network configuration and troubleshooting.
• Good knowledge of LAN, WAN, and Wireless networking.
• Strong understanding of OSPF, EIGRP, and BGP.
• Good knowledge of VLAN and switching concepts.
• Hands-on experience with F5 BIG-IP Load Balancer.
• Strong troubleshooting and analytical skills.
• Good communication and teamwork skills.

Good to Have

• Experience with enterprise network environments.
• Knowledge of network security concepts.
• Experience with network monitoring and management tools.

Key Responsibilities:

1. Network Engineering & Team Leadership

• Architect & Maintain: Design, implement, and manage secure, scalable network architectures (LAN, WAN, VPN, and Google Workspace) supporting both corporate offices and widespread on-site clinic networks.
• Lead the Team: Mentor and manage a team of system/network engineers, setting clear milestones, managing internal ticketing escalations, and conducting performance reviews.
• Uptime & Redundancy: Ensure 99.9% uptime for critical health-tech delivery systems by monitoring network traffic, troubleshooting bottlenecks, and implementing failover mechanisms.

2. Data Privacy, Cyber Security & Compliance Safeguards:

• Privacy & Zero-Trust Infrastructure: Implement strict access control mechanisms, data encryption standards (at rest and in transit), and zero-trust network frameworks to protect sensitive personal health information (SPI/PHI).
• End-to-End Security Architecture: Oversee the deployment and maintenance of enterprise-grade Antivirus/EDR solutions, End-to-End Firewalls, and comprehensive Cybersecurity frameworks to defend against external and internal threats.
• Access Control & Governance: Define, implement, and enforce robust Access Control policies—including Least Privilege and Role-Based Access Control (RBAC)—across all corporate, clinical, and Google Workspace environments.
• Access Reviews & Audits: Establish and oversee routine, formalized Access Review processes, ensuring user permissions, administrative privileges, and third-party access are regularly audited and validated.
• Regulatory Alignment & Audit Readiness: Align IT, network policies, and access governance protocols with Indian data protection laws (DPDP Act) and global healthcare standards (HIPAA principles). Conduct routine vulnerability assessments and maintain clean compliance logs.

3. Data Data Understanding & Visualization:

• Infrastructure Analytics: Look beyond raw logs. Analyze data flow patterns, bandwidth utilization, and system performance logs to deeply understand network health.
• Executive Dashboards: Transform complex IT operational data, compliance metrics, and access audit logs into intuitive, actionable visual dashboards using tools like Tableau, Power BI, or AWS QuickSight.
• Data-Driven Decisions: Present clear data trends to the executive leadership team regarding resource utilization, forecasting future capacity needs, and justifying infrastructure spend.

Roles & Responsibilities

About the Role We are seeking an experienced Senior Network Engineer specializing in Wireless networking to design, implement, and manage enterprise-grade Wi-Fi solutions. The role requires deep expertise in wireless technologies, RF design, security, troubleshooting, and optimization across large-scale environments. Key Responsibilities Wireless Network Design & Architecture • Design and deploy enterprise wireless networks (campus, branch, and large-scale environments). • Conduct RF planning, site surveys, and capacity analysis using tools like Ekahau, AirMagnet, and similar. • Define wireless architecture standards, best practices, and design frameworks. Wireless Implementation • Configure and manage wireless controllers and access points (Cisco, Aruba, Juniper Mist, Ruckus, etc.). • Implement SSIDs, VLAN mappings, mobility groups, and roaming configurations. • Ensure high availability and seamless roaming across wireless environments. 1 Wireless Security • Design and implement secure wireless solutions (WPA3, 802.1X, EAP protocols). • Integrate wireless networks with NAC solutions (Cisco ISE, Aruba ClearPass). • Monitor for rogue APs, unauthorized access, and wireless threats. RF Optimization & Troubleshooting • Analyse RF performance, interference, coverage gaps, and client experience. • Troubleshoot complex wireless issues such as latency, packet loss, roaming delays. • Perform spectrum analysis and continuous optimization. Monitoring & Performance Management • Use monitoring tools (Cisco Meraki/Prime/DNA Center, Aruba Central/AirWave, Mist Cloud) to track performance. • Implement QoS policies for voice/video over Wi-Fi. • Drive improvements in user experience and network reliability. Cloud & Modern Wireless • Work with cloud-managed wireless platforms (Meraki, Mist, Aruba Central). • Support hybrid integration with enterprise and cloud networks. • Stay updated on Wi-Fi 6 / Wi-Fi 6E / Wi-Fi 7 technologies. Automation & Innovation (added advantage) • Develop automation scripts and workflows for wireless provisioning and monitoring. • Leverage APIs and tools (Python, Ansible, Terraform) for configuration management. • Drive continuous improvement initiatives. Incident & Change Management • Provide L3/L4 support for major wireless incidents. • Lead root cause analysis and problem management. • Support change implementation with risk assessment and rollback planning. Documentation & Governance • Maintain detailed documentation (designs, runbooks, SOPs). • Ensure compliance with enterprise security and governance policies. • Support audits and regulatory requirements. 2 Required Skills & Qualifications • Bachelor’s degree in computer science, IT, or related field. • 3–6 years of experience in networking, with strong focus on wireless. • Hands-on expertise with: -Enterprise wireless platforms (Cisco, Aruba, Mist, Ruckus) -RF fundamentals (channel planning, power levels, interference mitigation) -Wireless protocols: 802.11 a/b/g/n/ac/ax (Wi-Fi 6/6E/7) • Strong knowledge of: -TCP/IP networking and network integration (R&S fundamentals) -Authentication protocols (802.1X, RADIUS, EAP) -High-density wireless design.

Ideal Candidate

1Strong Wireless Network Specialist Profile with enterprise Wi-Fi design, implementation, and RF expertis

2Mandatory (Experience 1): Must have 3+ years of experience in networking, with a strong focus on wireless (enterprise Wi-Fi design, implementation, and RF).

3Mandatory (Experience 2): Must have hands-on experience designing and deploying enterprise wireless networks (campus, branch, large-scale), including RF planning, site surveys, and capacity analysis using tools like Ekahau or AirMagnet.

4Mandatory (Experience 3): Must have experience providing L3/L4 support for major wireless incidents, with root-cause analysis and problem management.

5Mandatory (Tech skill 1): Must have hands-on expertise with enterprise wireless platforms (Cisco, Aruba, Mist, Ruckus) — configuring controllers, access points, SSIDs, VLAN mappings, mobility groups, and roaming

6Mandatory (Tech skill 2): Must have strong RF fundamentals (channel planning, power levels, interference mitigation), high-density design, and hands-on experience with 802.11 a/b/g/n/ac/ax (Wi-Fi 6/6E/7).

7Mandatory (Tech skill 3): Must have strong TCP/IP networking / R&S fundamentals and knowledge of authentication protocols (802.1X, RADIUS, EAP) and secure wireless (WPA3)

8Mandatory (Tech skill 4): Must have RF optimization and troubleshooting experience — interference, coverage gaps, latency, packet loss, roaming delays, and spectrum analysis.

9Mandatory (Tech skill 5): Must have hands-on experience planning and executing Wi-Fi 6E / Wi-Fi 7 upgrades and migrations, including the key design and hardware considerations involved

10Mandatory (Education): Must have a Bachelor's degree in Computer Science, IT, or a related field

11Preferred (Certifications): CWNA / CWNP / CWAP / CWDP, CCNP Enterprise (Wireless) / CCIE Enterprise Wireless, or Aruba ACMP / ACP-CA

12Preferred (Adjacent): NAC (Cisco ISE, Aruba ClearPass); monitoring tools (Meraki/Prime/DNA Center, Aruba Central/AirWave, Mist Cloud); automation/scripting (Python, Ansible, Terraform); SD-Access, BLE/IoT, QoS for voice/video.

About the Role

We are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1-2 years of

experience to join our IT Support team. The ideal candidate should have hands-on experience in desktop

support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating

systems, and basic networking.

The candidate will be responsible for providing first-level technical support, resolving user issues, managing

support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering

excellent customer service.

Key Responsibilities

End-User Support

• Diagnose and resolve hardware, software, operating system, and application-related issues.

• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.

• Assist users with Microsoft Office applications and Windows operating systems.

• Perform system health checks and preventive maintenance.

Microsoft 365 Administration

• Create, modify, and manage Microsoft 365 user accounts and licenses.

• Support Microsoft 365 services including:

o Exchange Online

o Microsoft Teams

o OneDrive for Business

o SharePoint Online (Basic)

• Perform password resets and mailbox troubleshooting.

• Manage shared mailboxes, distribution groups, and Microsoft 365 groups.

• Support Microsoft Outlook configuration and synchronization issues.

Windows Administration

• Install, configure, and troubleshoot Windows 10 and Windows 11.

• Join devices to Active Directory or Microsoft Entra ID.

• Configure user profiles and local security settings.

• Perform operating system updates and driver installations.

• Troubleshoot boot, performance, and application issues.

Helpdesk & Ticket Management

• Log, prioritize, and resolve incidents using ITSM/Ticketing tools.

• Ensure incidents are resolved within defined SLA timelines.

• Escalate unresolved issues to senior engineers when required.

• Maintain accurate troubleshooting notes and resolution details.

• Create and update knowledge base articles.

Hardware & Software Support

• Install and configure desktop and laptop hardware.

• Diagnose hardware failures and coordinate warranty replacements.

• Install and update software applications.

• Perform hardware upgrades such as RAM, SSD, and peripheral replacements.

• Support antivirus installation and endpoint protection.

Basic Networking Support

• Troubleshoot LAN, Wi-Fi, and internet connectivity issues.

• Verify IP configuration, DNS, DHCP, and default gateway settings.

• Configure basic TCP/IP settings.

• Assist with printer and network drive connectivity.

• Escalate advanced network issues to the Network Team.

User Administration

• Create and manage Active Directory user accounts.

• Reset passwords and unlock user accounts.

• Manage user permissions and group memberships.

• Assist with onboarding and offboarding activities.

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Role : NTRX Professional Service Engineer -Any Voice Recording platform experience is a must.

5 - 7 Years

Locations

Pune, Maharashtra, India ( 1st round Virtual and then F-2-F is mandatory )

Skill Set

Networking,SQL,Cloud Support, IVR or Avaya, or NICE NTRX any VOICE RECORDING PLATFORM EXPEIRENCE IS A MUST.

Skill to Evaluate

Networking,PLSQL,SQL,Cloud Support

**Job Description:**

We are seeking a talented and motivated NTRX Professional Service Engineer to join our dynamic team. This role entails working closely with clients to implement and support our advanced networking solutions. As a key member of our professional services team, you will leverage your expertise in networking, SQL, and cloud support to deliver high-quality services that exceed client expectations.

**Key Responsibilities:**

- **Client Engagement:** Collaborate with clients to understand their business needs and technical requirements. Provide expert guidance and support throughout the project lifecycle.

- **Network Management:** Design, implement, and maintain NTRX network solutions, ensuring optimal performance and reliability. Troubleshoot and resolve network issues in a timely manner.

- **Database Support:** Utilize SQL to manage, query, and analyze data as needed, ensuring that clients’ databases are functioning efficiently and effectively.

- **Cloud Support:** Assist clients with cloud deployment and support services, helping them to migrate their systems to the cloud and optimize their cloud infrastructure.

- **SQL Proficiency:** Ability to write, read, and optimize SQL queries, with a robust understanding of relational databases.

- **Cloud Support Skills:** Familiarity with cloud vendor platforms (AWS, Azure, Google Cloud, etc.) and experience in providing cloud-based solutions and support.

**Qualifications:**

- Bachelor’s degree in Computer Science, Information Technology, or a related field.

- 3+ years of experience in networking or IT support, with a focus on professional services or client-facing roles preferred.

- Relevant certifications (such as CCNA, AWS Certified Solutions Architect, etc.) are a plus.