QA Engineer

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

Front-end Developer with a passion for sustainability

• Git
• Angular
• Bootstrap, Material-UI, TailwindCSS or any other widely-adapted CSS library/framework
• Sass or other css preprocessors
• NgRx or other state management libraries
• StorybookJS
• Jest or other Javascript unit testing libraries

• Solid understanding and experience
• Cross-browser compatibility
• Front End optimisation
• Frontend architecture
• REST APIs and integrations
• Object Oriented Programming concepts
• Design Patterns
• TDD (Test Driven Development)
• Agile

• Any cloud provider services (AWS/Azure/Google Cloud etc.,)
• Docker or any other virtualization technology
• NodeJS (ExpressJS, LoopbackJS, HapiJS etc.,)
• Interface design tools like XD, Figma
• Developing REST APIs

About the role

In Loop, we work in super small teams, in very high velocity.

You will be part of such a team, and work day to day with all the team at Loop, plus the founders.

As a generalist, you can wear many hats, and will function across business units.

• Customer Success: You'll work directly with customers, and make sure that we are building what users want
• Sales: Speak with customers directly, in a pre-sale fashion. Maintain communications and optimise our CRM
• Must-haves: Engineering Background is a plus.

Must haves.

• Must have done this before, or be willing to learn fast.
• Must be fast. We operate at 200mph, and so do you. -Must be relentless. We never stop, so you are even faster than us. -Must have customer driven. We think customers first and so should you. -Must be driven and go above and beyond. -Must be able to explain and communicate clearly. -Must be prepared to challenge us and disagree. We are thinking and acting as a team. -Must be able to work autonomously. -Must want to work hard. -Last but not least, you are genuinely a nice person.

Big plus You are a founder before

Founders

The team is made of Staff engineers, Senior Managers with a combined 25+ years of experience in Google, Uber, Flipkart and ShareChat.

Sundar is an IITM CS Graduate. Previously, he built Traffic Models, Driver positioning algos that power ETAs for Uber, led teams that built the RecSys for Moj(Indian equivalent of TikTok with >100M users), and represented India in ACM ICPC World Finals.

Anand is a Bits Pilani CS Graduate. Previously he has worn hats including building the first supply chain management of Flipkart in 2012 and being in the first 100 eng, running a FinTech startup for 1.5 years, managing large teams eng at Uber and building the pickup experience for Uber.

Vinod is a Bits Pilani EE Graduate. Previously he was a senior manager at Google managing data science,analytics and operations functions for products across several verticals like assitant,search, trust.

• Proven 4+ years of experience in MEAN or MERN stack frameworks
• In-depth knowledge of NodeJS, React Js Express.JS along with the
• JavaScript Development frameworks on both client and server-side
• Skilled in Web App development (React + Redux) with Frameworks like Bootstrap / Material
• Deep understanding of HTML DOM objects, CSS & JavaScript events, and experience in various build tools like NPM / Webpack.
• Proficiency with both consuming, designing, and integrating APIs (RESTful and SOAP) using redux/thunk
• Designing database for a scalable and secure system using NoSQL (MongoDB) or RDBMS (MySQL or PostgreSQL)
• Thorough understanding and relatable experience of Git, repository management, and related workflows.
• Excellent communication and customer interfacing skills
• Should have problem-solving, prioritizing tasks, multitasking abilities
• Experience with CI/CD, DevOps practices

Job description

.

Responsibilities:

• Developing all server-side logic, definition, and maintenance of the central database(s), and ensuring high performance and responsiveness to requests from the front-end & Back-end.
• Addressing architectural problems like scalability, availability, etc., and providing solutions for them.
• Developing Database models, APIs, and processes.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Understand business requirements and translate them into technical requirements.
• Implement user interface components for JavaScript-based web and mobile applications using the React.js open-source library ecosystem.
• Code debugging and performance testing.
• Dealing with clients associated with different projects.
• Developing new user-facing features using React.js.
• Writing reusable, testable, and efficient code.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance and responsiveness across all devices and browsers.
• Dealing with clients associated with different projects.
• Developing new user-facing features using React.js & Node.js.
• Writing reusable, testable, and efficient code.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Implement user interface components for JavaScript-based web and mobile applications using the React.js & Node.js open source library ecosystem.
• Code debugging and performance testing.

Required Skills:

• Good Experience with Node.js backend development platforms & MongoDB
• Good Experience with JavaScript frameworks and tools such as React.js, Redux, Amber, Web pack, Enzyme, and Flux.
• Understanding of accessibility and security compliance.
• Handling of Asynchronous tasks in frontend and backend both.
• Good to have experience in creating and using Image APIs.
• Prior experience with deployment on AWS and Heroku servers.
• Have good knowledge of Version Control Tools.
• Experience with RESTful APIs
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Bootstrap, HTML & CSS is a must to know.
• Having an understanding of React.js and its core principles is an added advantage.
• Experience with popular React.js workflows (such as Flux or Redux) is an added advantage
• Experience with handling data structures.
• Experience with React.js frontend development platforms.

What we offer:

• A dynamic and collaborative team.
• Tech start-up environment to develop and shape an ambitious business
• Competitive success-oriented remuneration package

About Company

Obeikan Investment Group is a multi-national leader in packaging, education and health, with annual revenue of USD $1 billion. We're one of Saudi Arabia's 100 largest companies, with more than 3,000 employees and operations in 16 countries.

Job Location – Remote with an opportunity to move to Riyadh, Saudi Arabia

Key Skills

• In depth knowledge of Node.js
• Knowledge of integration with front-end JavaScript libraries and frameworks like react js
• Should be experienced with Micro-services.
• Knowledge of both SQL and NoSQL databases such as MySQL, Oracle, MongoDB
• Working experience of Git preferably bitbucket.
• Good knowledge of CI/CD preferably using bitbucket pipelines and Jenkins.
• Working knowledge of agile methodologies and techniques

What you need to have: