NetSuite Technical Consultant

Job Summary:

Lead the management, support, and continuous improvement of our enterprise applications landscape. The ideal candidate will have strong expertise in ERP systems (preferably Microsoft Dynamics 365), as well as a broad understanding of enterprise applications including CRM, BI, and other business-critical platforms. This role will play a key part in aligning IT application strategy with business goals, leading cross-functional teams, and driving innovation through technology.

Key Responsibilities:

• Lead and manage the enterprise application portfolio, with a focus on ERP (Microsoft Dynamics 365), CRM, BI tools, and other business applications.
• Drive the implementation, enhancement, and support of Microsoft D365 ERP across all business units.
• Collaborate with business stakeholders to gather requirements, prioritize initiatives, and design scalable application solutions.
• Oversee end-to-end project management for major application initiatives including planning, budgeting, vendor coordination, and change management.
• Provide leadership and strategic direction to application development and support teams.
• Ensure application reliability, availability, and performance through effective governance and support models.
• Manage relationships with external vendors and solution providers, ensuring service quality and contract compliance.
• Apply ITIL best practices in incident, problem, and change management processes.

Required Qualifications & Skills:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 10+ years of experience in IT with at least 5+ years in ERP (preferably Microsoft Dynamics 365) implementation and support.
• Strong understanding of business processes across Finance, Supply Chain, and Retail Operations.
• Experience in solution architecture and aligning technology solutions with business strategies.
• Knowledge of ITIL framework and IT service management best practices.
• Demonstrated leadership in managing cross-functional teams and stakeholders.
• Strong communication, negotiation, and vendor management skills.

Preferred Qualifications:

• Certification in Microsoft Dynamics 365 or other relevant ERP systems.
• Certification in ITIL or other service management frameworks.
• Experience in cloud-based applications and integration platforms.
• Exposure to data analytics, AI, or process automation technologies.

• Design and Build sophisticated and highly salable apps using Flutter.
•  Translate and Build the designs into high-quality responsive UI code.
•  Write efficient queries for core Data.
•  Use of Model-View-Controller (MVC) and Model-View-ViewModel-Controller (MVVM) architecture and develop maintainable, testable and functional software that meets product requirements.
•  Resolve any problems existing in the system and suggest and add new features in the complete system.
•  Follow the best practices while developing the app.
•  Use CI/CD for smooth deployment.
•  Document the project and code efficiently.
•  Manage the code and project on Git to keep in sync with other team members and managers.
•  Suggest new features and/or enhancements.
•  Maintaining software through product life cycle including design, development, verification and bug fixes.
•  Write tests for the App.
•  Knowledge of different state management libraries like BloC,  GetX, Provider will be a plus point.

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 32 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Must Have Skills: Digital products, Industry 4.0, RFP, Agile

WHAT MAKES YOU A GOOD FIT FOR THIS ROLE:

• Should have experience in Supply chain/Data analytics/IOT domains.

• Must have experience as a consultant in one or more of the following domains: manufacturing, light engineering industry, heavy engineering, automotive, chemical, food & beverages, consumer goods, agriculture.

• Good experience in implementing IoT use cases across Edge and Cloud by leveraging standard out of the box platforms or creating bespoke solutions.

• Candidate should be fluent in agile delivery model with experience in working with any of the agile product management tool, preferably JIRA.

• Ability to create an understanding of customer business and customer value chain to identify the AS-IS process and digital gaps and create a TO-BE process.

• Must have experience in creating digital products / software / digital platforms.

• Must have experience in conducting customer workshops and ability to engage with them to elicit their business requirements and product requirements.

• Must have experience as a product owner especially in – creating and championing customer and product vision, identifying and documenting customer needs, managing the product backlog, prioritizing the requirements, planning and creating roadmaps for MVP.

• Should have experience of creating responses to customer RFP and RFI proposals.

• Must have ability to make and effectively communicate decisions. The candidate should know how to disagree, how to address opposition/rejection, how to navigate the conflicts in multi stakeholder requirement and how to build consensus.

• Must have excellent written and verbal communication skills and demonstrated ability to work with a global team.

WHAT ARE YOUR RESPONSIBILITIES:

• Ensuring short term and long-term success of the account

• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings

• Interacting with other Center of Competence (CoE) architects and teams, and providing solutions from a software perspective

• Analyzing applications, both pre-production and post-production

• Participating in process studies or pre-sales process of responding to RFI, RFPs and proposals

• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs

• Quickly understanding the business issues and data challenges of client’s organization and industry

• Providing expertise on the systems capabilities/limitations as it relates to business goals

• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects

• Driving the implementation of technology and process solutions from concept to completion

• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle

• Good understanding of clients’ accounts, client database and business projects

• Conceptualizing and executing workshops internally and with customers on technology and business topics to identify new solution areas and use cases

• Effectively managing program(s) through development of robust schedules, change control, and risk mitigation

• Owning the health of the account on all key metrics (risk, scope, schedule, quality, resources, finance, and customer satisfaction)

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker

• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case

• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance