Lead Generation Executive

• Delivering a complete front end application
• Ensuring high performance on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services

 Skills and Competencies:

• Proficiency with JavaScript, TypeScript, HTML and CSS
• Fundamental Knowledge of an SPA (Single page application)
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Ability to provide SEO solutions for single page apps
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Validating user actions on the client side and providing responsive feedback
• Writing non-blocking, optimized, reusable and scalable code
• Creating custom, general use modules and components which extend the elements and modules of core Angular
• Experience with building the infrastructure for serving the front-end app and assets
• Architecting and automating the build process for production, using task runners or scripts
• Creating configuration, build, and test scripts for Continuous Integration environments
• Proficient understanding of code versioning tools such as git is required
• Excellent presentation, problem-solving and team working skills

Qualification and Experience:

• B.E. / B. Tech. / MCA / PGDCA / M.Sc. (CS) /M.E. / M. Tech
• At least 2 years of experience in Web Application Development with Angular/React
• Proven expertise in testing of application software to assure accuracy, integrity, completeness to achieve desired results
• Experience with AngularJS (v1.x.x) would be a value-add

Job description

Location - Airoli ( Navi Mumbai)

CTC - Upto 50 LPA

Experience- 14 - 18 years

· Responsible for Design, planning and implement the best of art network technologies.

· Analyse business IT needs and requirements to develop technical solutions.

· Design network systems to meet business needs, including LANs, WANs, intranets, Internet connections, Cloud network, data communication networks, etc.

· Perform network modelling, analysis, budgeting, and planning tasks.

· Experience in Troubleshoot complex networks, identifying and correcting technical issues.

· Act as L4 during crisis/incident event management incidents as needed.

· Cross team /partner engagements to represent Project concerns/needs.

· Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of networks.

· Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.

· Decision making authority is broad and can have significant material impact on cost, business planning and success of Bank core business.

· Support adoption of new technologies and tools, recommend capability improvements to network engineering, and assist in lab/ QA deployments for technology trials.

· Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.

· Direct and manage network-related projects from initiation to completion. Coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget.

· Direct the continuous and secure maintenance of the corporate, data centre, and cloud networking infrastructure, including network security and Disaster Recovery & Business Continuity Plans.

PLC progg required with skills to work on Siemens TIA portal,

good knowledge on PLC/HMI/VFD/SERVO & MOTION CONTROLLER

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

As a Software Architect a Typical Day Might Include the Following:

• Work with product/tech team to discuss/define the architecture or solution of a given problem statement
• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure
• Communicate architecture in an effective and professional manner
• Drive technical decisions, solve tough problems, and coordinate multiple project execution
• Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards
• Monitoring the quality of code that is delivered through reviews and other processes
• Foster strong teamwork environment and create passion and energy within the team
• Be an active participant in the development leadership team ensuring corporate success

To Land This Gig You'll Need:

• BE/B.Tech in Computer Science, or equivalent work experience
• 7+ years of software development experience
• Experience with developing large enterprise-scale application in AWS
• Full-stack experience with PHP, MySql, ReactJS, SQL/NoSQL and readiness to work with teams using other technology stacks like Java, Golang
• Strong quality orientation
• Expertise in designing application using relational and/or non-relational databases
• Working Knowledge of CI/CD
• Experience with micro-service design
• Experience architecting systems for performance and scalability
• Experience in product development
• Excellent problem-solving abilities
• Excellent decision-making skills
• Working Knowledge of design patterns
• Working Knowledge of Agile development processes
• Strong communication skills

Responsibilities:

• Responsible for development of new highly-responsive, web-based user interface
• Develop a flexible and well-structured front-end architecture, along with the APIs to support it 3.
• Building reusable components and front-end libraries for future use
• Translating designs and wire frames into high quality code
• Construct visualisations that are able to depict vast amounts of data
• Work with product team and graphic designers
• Learn and understand user interactions

Requirements:

• Deep knowledge of web standards
• Deep knowledge of JavaScript concepts and fundamentals
• Strong understanding of ReactJs. development, and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience of working with code versioning tools (such as Git, SVN)
• Familiarity with RESTful APIs
• Familiar with HTML, CSS and SCSS development
• Knowledge of bundlers such as Gulp/Web pack, ES6, Node etc..
• B.Tech from Tier 1 college.
• 3+ yrs of experience with front end technologies HTML and JavaScript
• 1+ yrs of Project experience with react