Multimedia Editor

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

• Assist in preparing invoices and processing billing-related documentation
• Respond to basic billing queries from customers via email or other support channel
• Support quote creation and pricing discussions by gathering required details
• Help maintain billing records, trackers, and revenue dashboards
• Coordinate with internal teams to ensure correct customer billing information
• Flag recurring billing issues and suggest improvements
• Escalate complex billing concerns to the Billing Specialist
• Ensure timely follow-ups on pending payments/information (where applicable)

Requirements

Must Have:

• Undergraduate degree in any discipline (finance-related preferred)
• Experience range: between 1-3 years
• Strong communication skills (written and verbal)
• Good numerical aptitude and comfort working with spreadsheets
• Strong attention to detail and accuracy in work
• Willingness to learn and ability to figure things out independently
• Basic understanding of billing, invoicing, or financial processes (internships count)

Good to Have (Preferred, not mandatory):

• Experience in customer-facing or billing support roles
• Exposure to SaaS billing, subscription models, or CRM/finance tools
• Familiarity with dashboards or reporting

About Optmyzr

Optmyzr is a fast-growing, profitable B2B SaaS startup. Our team includes talented individuals with experience at Google, Microsoft, Amazon, and other global tech companies. We move fast, take ownership, and continuously experiment to build the future of campaign management and optimization.

The most important qualities for success at Optmyzr: take ownership of your work and be willing to try new ideas—always.

We are an equal opportunity employer and value diversity!

Roles and Responsibilities

• Proficient in Java, with a good knowledge of its ecosystems
• Solid understanding of object-oriented programming
• Familiar with various design and architectural patterns
• Skill for writing reusable Java libraries
• Knowledge of concurrency patterns in Java

Main Skills required

Java

Spring boot

Hibernate

Desired Candidate Profile

T.E: 4+ years

Job Location : Gurgaon, Bangalore, Mumbai, Pune

Package : Negotiable

Notice Period : MAX 15 Days

Perks and Benefits

Shift timings - Day

- Salary should not be a constraint for the right fit 

Please Note:- kindly share this job requirement with your acquaintances, relative & Friends who are looking for change in same profile or else feel free to call on below mention contact name & No.during (10:00 Am-05:30 pm)(Mon-Fri) 

Send resumes at preeti.bedi(at)programming.com

Current location -

Relevant experience (in years)-

Last drawn / Current CTC-

Expected CTC-

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We're backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among the top five Ed-tech companies of India and has the trust of 1 million parents.

Job Summary

• The candidate must be able to communicate effectively since the job involves coordinating with clients, couriers, and other operational departments.
• The candidate must ensure that quality assurance checks are completed and maintained.
• A Candidate is responsible for monitoring deliveries, ensuring customer satisfaction, and maintaining accurate logs of all transportation and goods.
• Preparation of Non-Delivery Report.
• Should have sound knowledge of Microsoft Excel (advanced), Microsoft word, MIS, maintaining and updating trackers.
• The candidate should be fluent in Hindi, English, and regional languages.

Responsibilities and Duties

• Logistic Management
• Warehousing
• Courier Management
• Verification and Customer Support
• Team Management

Senior QA Engineer shall be responsible understanding of the domain and using that understanding to enhance work output in terms of functionality of software applications. This Role needs to assess and diagnose issues during the requirement gathering process; Determine preliminary solutions to identified issues and gaps; Plan test schedules and strategies in accordance with project delivery dates. Must work towards continuously aligning test activities to prioritized requirements stack/product backlogs and JIT (just in time) model storms. Develop & execute test cases in alignment to test strategy

Automation QA

• Have worked on automation using tools like Selenium WebDriver or Appium.
• Experience in testing banking applications – like core banking systems, electronic banking apps, payment services
• Experience working on applications like Finacle, Fiserve DNA will be a plus.
• Testing Experience with good understanding of Software Test Lifecycle including Test Cases Design, Test Data Setup, Defect Management, Test log, Test results, Test Traceability Matrix
• Understand functional requirements and prepare test scenarios and test cases for multiple projects.
• Perform Desktop, Web, API - functional, regression, smoke, exploratory testing & end to end testing.
• Demonstrated experience working within an Agile team and using project management tool like JIRA or similar tools
• Excellent communication to interact with the onshore counterparts, business teams and team members

Desired candidates must have 2-6 years experience as NodeJs Developer. If the candidate is not able to relocate to Gurgaon then we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

• Translate ideas into concepts, user flows, wireframes, and prototypes that lead to intuitive user experiences.
• Work with a cross-functional team of engineers, content writers, and product managers to anticipate and identify user needs and align product goals with the user's goals.
• Come up with features and improvements that you can ship quickly and measure for effectiveness.
• Design and discover workflows that allow you to test designs early and often, and then iterate upon feedback.
• Identify new product opportunities, inform launch decisions, and product improvements.
• Use and evolve our internal design libraries and design system.
• Work closely with engineers and other partners to ensure what is shipped is true to your design work.
• Help with hiring and establishing a design culture within the company by evangelizing thoughtful design and its impact on the bottom-line.
• Directly contribute to the overall product and design direction of the whole company.

• You have an online portfolio that documents your work and thinking process - or a PDF would do too. (If not, you might be asked to take a design assignment)
• You have a high bar for your work and the team.
• Strong empathy for users
• You have solid Visual Design, UI, and Interaction Design chops.
• You are someone who cares deeply about getting to the root of the problem you're solving and take time to understand all the facts before making informed design decisions.
• You engage complexity head-on before simplifying.
• You have a strong bias for action when it comes to prototyping to help facilitate better product discussions.
• You understand the balance between craft, speed, and impact on the bottom line.

• Research and recommend prospects for new business opportunities
• Research and analyze sales options
• Build and maintain relationships with clients and prospects
• Stay current with trends and competitors to identify improvements or recommend new products
• Collect and analyze information and prepare data and sales reports
• Attend workshops to learn more technical and professional skills for the job
• Build and maintain professional networks