UI/UX Designer

We are seeking a detail-oriented and experienced Implementation Lead to drive the end-to-end deployment of our payment gateway solutions. This role is crucial in bridging business needs, technical execution, and client success. The ideal candidate will have a solid background in payment systems, experience managing cross-functional teams, conducting UAT (User Acceptance Testing), and overseeing integration flows for payment gateways.

Key Responsibilities:

• Lead and manage the implementation of payment gateway solutions across varied client environments.
• Oversee and coordinate the activities of cross-functional teams, including developers, QA, and support, during the implementation lifecycle.
• Collaborate with clients to gather business and technical requirements, design tailored solutions, and develop clear implementation roadmaps.
• Plan, conduct, and manage UAT sessions with clients; capture feedback and ensure timely resolution of issues.
• Design, review, and optimize payment flow processes such as authorization, capture, refunds, and chargebacks.
• Monitor project progress, ensuring deliverables are met on time and within scope.
• Act as a Subject Matter Expert (SME) on payment gateway technologies, API integrations, and industry compliance standards (e.g., PCI-DSS).
• Prepare and maintain comprehensive technical and procedural documentation.
• Ensure seamless handover of projects to support and operations teams post-implementation.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 5 years of experience in the payment gateway or fintech domain.
• At least 2 years of experience leading teams or managing cross-functional projects.
• Proven track record of managing end-to-end implementation projects successfully.
• Strong knowledge of payment gateway flows, including APIs, SDKs, tokenization, and reconciliation.
• Hands-on experience with UAT planning, execution, and client coordination.
• Familiarity with integrating major payment networks such as Visa, Mastercard, UPI, etc.
• Excellent communication, analytical, and project management skills.
• Experience with Agile/Scrum methodologies is a plus.
• In-depth understanding of compliance standards like PCI-DSS, PSD2, etc.
• Proficiency with tools such as Jira, Confluence, Postman, and payment testing utilities.
• Ability to manage multiple client implementations simultaneously.

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

Company Overview:

Our client is a global leader in AI Assisted Conversational messaging solutions, transforming the way professionals and institutions engage with customers. With cutting-edge technologies like Conversational AI and Chatbots, they have amassed 5000 customers across SMBs and Mid-market sectors, integrating seamlessly with top CRMs like Salesforce, Zoho, and Hubspot.

Position Overview:

As a rapidly growing company, we are seeking a dynamic professional to join our leadership team as a Director, Business Intelligence. In this role, you will oversee the organization's Data and information systems operations, focusing on data, tools, and analytics supporting stakeholders across Product, Sales, Marketing, Operations, and Finance.

Key Responsibilities:

- Develop and implement data architecture and management strategies.

- Establish master data management (MDM) processes for a single source of truth.

- Lead system integration aligning data systems with business goals.

- Collaborate with senior management, defining KPIs and leading data initiatives.

- Identify data trends, patterns, and insights using visualization tools.

- Evaluate, select, and manage vendors for effective service delivery.

- Implement data governance practices, including quality assurance and lifecycle management.

- Build and manage a high-performing systems and information team.

Qualifications:

- Bachelor's degree in computer science, information systems, or related field.

- 10+ years of experience in systems management, preferably in SaaS/D2C industry.

- Proficiency in data analysis methods, tools, and best practices.

- Experience with Salesforce and Power BI is essential.

- Strong problem-solving and decision-making skills.

- Knowledge of industry best practices and emerging trends.

- Demonstrated ability to lead cross-functional teams.

- Excellent communication and interpersonal skills.

Benefits:

- Competitive Salary

- Performance-Based Incentives

- Bonus Compensation

- Comprehensive Insurance Coverage

- Shift Allowance

- Emphasis on Work-Life Balance

Job Description-

Position – International Sales Development Representative & International Sales Development Trainee

Location - Hyderabad (On-site)

Reports to - Shift Manager (US)

Region - US timings [Mon-Fri] 7:30 pm till 4:30 am night shift*

Primary Objective - Sales Development Representatives & Sales Development Trainees are responsible for qualifying leads at the initial stages in the sales funnel. They must research potential clients, connect with and educate prospects and qualify leads before handing them off to the closers of the sales team. Spanish speaking would be an added advantage.

Specific Accountabilities/Responsibilities -

• Promoting business through extensive and persistent cold calling, emails, and communication(s) to prospective clients
• Respond, engage and qualify inbound leads and inquiries
• Scheduling Initial Prospecting Meetings for the Sales Team
• Providing in-depth information to the Sales team to enable the most qualified and productive demos
• Researching and evaluating additional leads/prospects through web research
• Meet or exceed the assigned quota
• Working together with the Regional Director to grow a specific sales territory
• Working with the Sales Director to support the acquisition of new accounts in the region
• Help as needed to build awareness on special projects/events
• Maintaining all contacts/opportunities and recording all progress.

Job Type: Full-time

Salary: ₹250,000.00 - ₹500,000.00 per year

Schedule:

• 7:30 pm to 4:30 am IST

Education:

• Bachelor's (Preferred)

Experience:

• Cold calling: 2 years (Preferred)
• total work: 2 years (Preferred)
• Sales: 2 years (Preferred)
• sales representative: 2 years (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)

• Writing in-depth user guides, release updates, product descriptions for the company's suite of products and solutions
• Writing for a variety of audiences, from non-technical end-users to programmers, system administrators, and integrators
• Overseeing peer editing and production review work
• Integrating use case and functional data into user documentation and examples

Desired Candidate Profile

• 3+ years of technical writing experience
• Strong written and verbal communications and experience working with content in multiple mediums
• Experience working cross-departmentally to communicate the nuts and bolts of a product
• Strong experience owning an end-to-end documentation creation process
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
• A positive attitude, willingness to jump in and tackle new challenges
• Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Postman, etc    

• Should be able to design and implement new features and functionality in a website.
• Should have a strong understanding of industry trends and content management systems.
• Experience with the responsive and adaptive design is strongly preferred.
• Also, an understanding of the entire web development process, including design, development, and deployment is preferred.
• Helping formulate an effective, responsive design and turning it into a working Wordpress theme and custom plugin.
• Coordinate with clients to discuss website design and function
• Write clean, well-designed code, and should be designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Conducting website performance tests and troubleshooting content issues.
• Monitoring the performance of the live website.

• This job position requires a candidate who has hands-on experience on combination of programming skills [WordPress, PHP, MYSQL, MVC frameworks (Codeigniter)].
• Experience with responsive and adaptive design is strongly preferred.
• In addition, an understanding of the entire web development process, including design, development, and deployment, with some backend knowledge, is preferred.
• Good working knowledge of front-end technologies, such as jQuery, JavaScript, AJAX, HTML 5, CSS3,Experience with JSON/XML Services Integration
• Proficient understanding of version control repository tools, such as Bit Bucket or GitHub.

Lead QA: more than 5 years experience , led the team of more than 5 people in big data platform, should have experience in Test Automation framework, should have experience of Test process documentation

• Hands-on experience with Vlocity DataRaptor, Vlocity Cards, Vlocity OmniScript, VlocityDX, Vlocity Integration Procedures, Vlocity OM and OM+.
• Certification in a Vlocity supported industry is necessary
• Vlocity CLM is a plus but not required.  
• Hands-on design and development of Lightning Web Components.
• 4+ years of experience in a hands-on technical leadership position
• 3+ years of software development, Salesforce development experience preferred
• 1+ years of Vlocity project experience as Technical Lead
• Vlocity Platform Developer certification
• Vlocity CPQ certification or certification in either Salesforce CPQ or Apttus CPQ
• Vlocity OM certification is highly preferred.

What are we looking for? :

- Freshers or Upto 3 years of experience in Full Stack Development.

- Bachelor’s degree in computer science or equivalent practical experience.

- Understanding of MVC structures, Basics of Programming and Frameworks.

- Proficient in PHP, Javascript or other programming languages

- Problem solving skills, Ability to think and solve challenging problems independently.

- Passion to work in a startup environment and wear multiple hats.

- Have knowledge of Performance optimization or best practices of development.

- Knowledge or experience in HTML, CSS, jQuery and PHP is a plus.

What you will be doing?:

- Collaborate with team members and solve new challenges through tech and research.

- Take end-to-end ownership of delivering new modules - analyze customer usage & feedback, review business requirements, develop functionalities and test code.

- Write clean readable code and also follow best practices for efficiency and performance.

- Self learn and work independently, Also collaborate with the team when required.

- Communicate constructively and value user experience and feedback.

.
What can you expect to learn?:

- Full stack development in latest web technologies and frameworks like Angular, Laravel, PHP, PWAs, REST APIs, Elastic search and Web services.

- Work in a Leading E-Commerce Platform Magento and build custom modules, APIs, functionalities according to business needs.

- Best coding practices and various methodologies to optimize performance and produce the best quality product.

- Microservices architecture and Scalability using cloud services, Automation of manual tasks using linux and shell scripting, Data migrations, SQL and Version control tools like bitbucket.

Perks : 

- Competitive salary

- Flexible work hours

- No dress code

- Group outings

- Supportive work culture