MongoDB Administrator

We have opportunity for Customer Care Support / Customer Service 

Job Location : Ambavadi ( Ahmedabad)

Fresher can also apply

Job timing : Day shft ( 6 days working, 1st, 3rd & 5th Saturday off)

Job Description :

We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question suggesting information about services. Identify and assess customer’s needs to achieve satisfaction follow communication procedures, guidelines; policies.

Handling call and email inquiries /queries raise by the prospects & clients.

Accuracy, attention to detail and ability to explain complex information clearly and simply.

He who applies must have Product Knowledge, Quality Focus, Problem Solving,

Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing

Information and Multi-tasking.

Qualifications :

Minimum qualification required is graduate/post graduate degree in any field except engineering.

The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients. ( Fresher can also apply)

He/she should have a right attitude.

We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal Vocal communication skill in English.

Candidate should have be loyal, honest.

Candidate should have a long term vision & should be decision maker.

Job Title: Marketing Coordinator

Experience: 1+ Years

Location: Thane, Mumbai

Openings: 1 (Immediate Joining)

Qualification: Any Graduate / Postgraduate (Marketing / Mass Media / Communications preferred)

company is a leading waste management and environmental solutions provider committed to creating cleaner and healthier communities. We specialize in end-to-end waste collection, processing, recycling, and sustainable disposal services for both residential and corporate clients. With a customer-centric approach, innovative technologies, and a strong focus on environmental responsibility, we help businesses and individuals manage waste efficiently while contributing to a greener future.

Job Description

We are looking for a dynamic and creative Marketing Coordinator to plan and execute marketing strategies with a strong focus on digital platforms and social media. The ideal candidate will play a key role in enhancing the company’s online presence, managing brand communication, and supporting lead generation initiatives. The candidate should be creative, analytical, and up to date with the latest digital marketing trends and tools.

Key Responsibilities

• Plan and execute digital marketing campaigns across social media, email, and web platforms
• Manage and maintain company social media profiles (Instagram, LinkedIn, Facebook, etc.), including content creation, posting, and engagement
• Coordinate with internal teams to develop marketing creatives, campaigns, and promotional materials
• Monitor and analyze campaign performance using tools like Google Analytics and social media insights
• Stay updated with market trends, competitor activities, and emerging digital marketing practices
• Assist in content creation including social media posts, blogs, and marketing creatives
• Manage paid campaigns (Google Ads, Meta Ads) to drive traffic and generate leads
• Support branding initiatives and ensure consistency across all communication channels
• Coordinate with external vendors or agencies for marketing activities when required

Skills & Requirements

• Strong understanding of digital marketing concepts including SEO, SEM, and social media marketing
• Hands-on experience with platforms like Sulekha, IndiaMART, or similar B2B lead generation portals
• Experience in managing social media platforms and creating engaging content
• Familiarity with tools such as Google Analytics, Meta Ads Manager, Canva, or similar platforms
• Excellent written and verbal communication skills
• Creative mindset with an eye for design and branding
• Ability to analyze data and optimize campaign performance
• Strong organizational and multitasking abilities
• Self-driven, proactive, and updated with current market and digital trends 

Job Title Manager - Talent Acquisition

Reports to HR Head

Span of control Team – Talent Acquisition Specialists

Part II – Role overview

Principal Purpose • Collaborate with department managers regularly and proactively

identify future hiring needs. Attract and recruit candidates at the

right cost, time, and quality. Explore and optimize all channels of

sourcing - Internal & External. Build a talent pipeline for future

hiring needs.

• Drive excellence, experience design and data-driven decision

making.

Part III – Key Responsibilities

• Identify talent needs and translate them into an agreed recruitment

plan, aimed at the fulfilment of the needs within time, budget and

quality constraints.

• Develop an in-depth knowledge of the job specifications to include

experience, skills and behavioral competencies needed for success

in each role.

• Conduct in-depth vacancy intake discussions leading to agreement

with hiring manager on proposed recruitment plan.

• Partner with stakeholders to understand business requirements,

educate them on market dynamics and constantly evolve the

recruitment process.

• Create a hiring plan with deliverables, timelines and a formal

tracking process.

• Coordinate, Schedule and Interview candidates within the

framework of the position specification. Possess strong ability to

screen, interview and prepare a candidate slate within an

appropriate and consistent timeline.

• Conduct in-depth interviews of potential candidates,

demonstrating ability to anticipate hiring manager preferences.

• Build and maintain a network of potential candidates through

proactive sourcing/research and ongoing relationship management

• Recommend ideas and strategies related to recruitment that will

contribute to the growth of the company, implement new

processes and fine-tuning standard processes for recruiting that fit

within the Organization's mission to deliver high-value results to

our customers.

• Participate in special projects/initiatives, including assessment of

best practices in interviewing techniques, leveraging of internal

sources of talent and identification of top performers for senior-

level openings.

• Build an “Employer Brand” in the Talent Market and Drive

Improvements in the Talent Acquisition Process

• Collaborate with marketing and communications teams for

integrated branding campaigns.

• Monitor and improve onboarding satisfaction scores and early

attrition rates by tracking feedback from new recruits across.

• Coordinate with HR operations, IT, medical admin, and business

functions to ensure Day 1 readiness (system access, ID cards,

induction slotting, etc.).

• Ensure fast TAT, high-quality selection, and seamless onboarding

process management.

• Develop KPI dashboards (time-to-fill, cost-per-hire, quality-of-hire,

interview-to-offer ratio) and present insights into leadership.

• Mentor and develop a high-performing recruitment team; manage

performance and succession planning.

Part IV – Desired Skills

• Strategic thinker with analytical mindset.

• Change agent able to scale processes across multiple teams or

geographies.

• Project management and process optimization abilities.

• Strong employer branding and candidate experience focus.

Part V – Desired Experience & Qualification

• 10+ years of experience in HR with major exposure in Talent

Acquisition, preferably in the IT industry.

• Bachelor’s or Master’s degree in Human Resources (Mandatory)

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

We are looking for an experienced QA Manager to oversee and manage the Quality Assurance (QA) process for a critical project. The role involves coordinating with multiple stakeholders (clients and vendors), ensuring QA transparency, tracking bugs, keeping QA activities on schedule, and providing overall QA reporting.

Key Responsibilities:

• Act as the primary point of contact for all QA-related activities across multiple stakeholders.
• Manage and coordinate the QA process, ensuring smooth collaboration between the client and vendors.
• Utilize ASANA to track and manage QA tasks, issues, and progress.
• Ensure transparency in QA issues by maintaining comprehensive documentation and reporting.
• Track and monitor bug resolution progress while ensuring timely follow-ups.
• Provide regular status updates and reports on QA activities, issues, and resolutions.
• Identify and mitigate potential QA risks and bottlenecks.
• Work closely with development, product, and vendor teams to ensure quality standards are met.
• Establish and enforce QA best practices and process improvements.
• Ensure QA efforts align with project timelines and overall business objectives.

Required Skills & Qualifications:

• Proven experience as a QA Manager or in a similar QA leadership role (10+ years).
• Hands-on experience with ASANA for project and task management (4-5 years).
• Strong stakeholder management skills with the ability to coordinate between clients and vendors.
• Experience in bug tracking and defect management.
• Excellent reporting and documentation skills.
• Strong understanding of QA methodologies, testing processes, and best practices.
• Ability to identify risks and proactively resolve QA challenges.
• Experience working in agile environments is a plus.
• Strong communication and interpersonal skills.
• Flexibility to work in the New York time zone (onshore or offshore).

Time: As per NY time zone (6 pm - 3 am)

Location: Mumbai/Remote