Customer Care Executive

Trainee - AR

Direct Walkin Interview

Department : RCM - Medical Billing

Location : Bengaluru

Must Have Skills : Communication Skills, Analytical skill, Interpersonal Skills

Direct Walkin : 22nd April 2024 11 am Onwards Till 25th April 2024

Eligibility:

· Educational Qualification: Diploma / Graduates (Any Stream) (or) +2 PUC with BPO Experience.

· Experience: Fresher’s

· Good in Communication & logical reasoning.

· Works with a relatively high level of supervision on simple and moderate tasks.

· Should be a team player and collaborate in solving issues.

· Willingness to work in night shift.

Direct Walkin

Location:

Starmark Software Pvt Ltd

Camelot

No 6, 1st Main Rd, 1st Floor.

KIADB Export Promotion Industrial Area, Whitefield-560066al Area,

Whitefield, Bengaluru - 560066

Metro Availability ( Nearest Point - Sathya Sai Hospital)

Roles and responsibilities:

• Fix an appointment for a sales meeting over a phone call.
• One should be able to convince an existing client or prospect of certain service.
• Answering customer information about B2B IT Services.
• Will be calling in regions like India, the US, Singapore, and Dubai.
• Obtaining customer information such as name, phone no, company name, and their requirements from given CRM tools like Pipedrive, Zoho etc.
• Keeping track of customers that have been contacted and those who do not want to be contacted in the future.
• Following up on previous customers for potential sales.
• Maintaining records of customer contacts.
• Completing customer surveys to obtain information about potential customers.
• Fluent in spoken English and Hindi. Good Communication Skills: Both verbal and written.
• 2-4 years experience in Sales & Marketing. Willingness to work in the UK time zone from 3 pm to midnight. 
• Multi-Tasker and a quick learner and implementer.
• On-the feet thinking and not just robotic process implementer.
• Recording client’s feedback on market information (If any).
• Maintaining periodic status reports, activity reports, and calls/ follow-ups reports.

Requirements:

• Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
• Professional certification in sales and marketing will be an advantage.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Exceptional attention to detail.
• Ability to tolerate stress and pressure.

***Urgent Requirement ***

Job Role : Technical Support (Chat support)

Qualification : 12th Pass and above ( No B-tech and BE )

Experience : 0 to 3 Years

Location : Gachibowli, Hyderabad

Shifts : 24/7 Shifts ( Rotational shifts)

Working Days : 5 days & Rotational week offs

Training Period : 30 Days

Cab Facility : 1 Way

Radius : 15 kms Radius

Rounds Of Interview :

1) HR screening

2) Live Chat session

3) Kahoot Test : Technical, English Questions and Typing test (90% accuracy,30 WPM)

4) Operational Manager.

Responsibilities:

●     Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

●     Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

●     Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

●     Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

●     Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

●     Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

●     Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

●     Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

●     Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

Should be able to help user acceptance testing 

Skills Required:

• Strong interpersonal skills.
• Problem-solving attitude.
• Excellent communication skills.
• Aptitude for fostering positive relationships.
• Teamwork and leadership skills  

Hi dear Applicant,

Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview

Openings :

Customer Support : Voice & Non-voice

• Health Care

• Accounts Receivable

• Medical Billing

• Insurance

• Banking / collections

• Accounts & Finance

Technical Support : Voice & Non-voice

• Technical Trouble Shooting

• Hardware and Networking

• IT Help Desk

• Desktop Support

• Technical Chat / Email Support

• Application Support (Voice)

• IT Trouble Shooting

Benefits :

• Day / UK / US Rotational Shifts

• 15k to 35K Take home

• Two way Transport

• Unlimited incentive Structure

• No registration Fees

Skills Required :

• Should be flexible with rotational Shifts

• Manageable or Good English Communication Skills

• Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply

• Candidates with Graduation Backlogs can apply.
  

Documents Required :

Fresher :

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

Experience :

• Previous Companies Offer letter / relieving letter / one month pay slips

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

*************PLEASE DO REFER YOUR FRIENDS*************