Manual tester

Key Responsibilities:

• Test Strategy & Planning: Develop and implement comprehensive test strategies and plans for the e-commerce gift card product, covering functional, regression, integration, and performance testing.
• Manual Testing: Conduct thorough manual testing when necessary, focusing on critical paths, edge cases, and user experience.
• Bug Management: Identify, document, and track bugs using JIRA or similar tools. Work with the development team to prioritize and resolve issues.
• Collaboration: Collaborate closely with cross-functional teams, including developers, product managers, and UX/UI designers, to understand requirements, provide feedback, and ensure product quality.
• Performance Testing: Lead efforts to test the scalability and performance of the gift card platform, ensuring it can handle high volumes of transactions and users.
• Documentation: Create and maintain detailed test documentation, including test cases, test scripts, and test reports.
• Continuous Improvement: Stay up-to-date with the latest QA tools, trends, and best practices. Continuously seek to improve the efficiency and effectiveness of QA processes.

Alternative Path is looking for a Senior QA, to assist one of its clients, which is a SAAS platform helping alternative investment firms to streamline their document collection and data extraction process using Machine Learning. 

This role is responsible for leading quality review of various applications and includes creating test plans and strategy, test cases in partnership with developers, business analysts and project managers which are used to shape and verify code and check conformance to system requirements. The role relies upon test automation and manual testing tools.

Key Responsibilities

• Analyse and interpret business requirements and end-user feedback to provide meaningful and timely inputs and apply analysis to the testing process.
• Create comprehensive Testing Strategies/ Plans, describing the testing scope, strategy, techniques, approach, and test data that you will use to test new features.
• Report defects for issues found under testing and manage the defect through its life cycle.
• Create Test cases, relevant test execution reports and bug reports and use them to convey current state of feature under test
• Collaboratively work with the design and development team members to resolve identified issues/bugs in timely manner.
• Apply the functionality knowledge and understanding to determine the impacted testing areas and come up with the relevant regression testing scope, plan, and timelines.
• Do regression, exploratory testing along with planned and documented testing for new features.
• Do automation planning towards automation testing of features and create automation scripts at UI and API levels using appropriate tools.
• Take a stand and share views on the quality of feature under test, back it up with necessary data and metrics, use it to provide (or not provide) release sign off.
• Do defect analysis of bugs found in Production environment and come up with systemized solutions to avoid these occurrences in the future.
• Collaboratively work across all areas of IT development, actively liaising with developers and business stakeholders to improve overall quality and performance.
• Contribute to the continuous improvement of the QA test strategy and process.
• Be aware of and understand the impact to QA of any new technologies being introduced.

Desired Skills and Experience

Technical

• Candidate must be a Graduate/Postgraduate with proven experience in QA Engineering field.
• Candidate has 3 to 5 years of experience in Quality Engineering field.
• Candidate has strong knowledge of software QA methodologies, tools, and processes.
• Hands on experience of using tooling for Test Case Management, Defect M.
• Strong Analytical, logical reasoning, problem-solving skills with Good Aptitude and communication.
• Flexible to work in designated shift hours to facilitate global communication.
• Be willing to help your teammates, share your knowledge with them, and learn from them.
• Be open to receiving constructive feedback and turning it into process improvements.

Personal

• Able to question the status quo
• Out-of-the-box thinking
• Smart & agile
• Fast learner
• Able to work autonomously
• Eager to learn new technologies

• 1-3 years of experience or training received as a Software Tester for web and mobile applications or similar roles. #software testing
• Good knowledge of Test case preparation.
• Good written and verbal communication skills.
• Strong analytical and documentation skills to present findings to team members.
• Analyze client requirements for validity and feasibility
• Good logical thinking
• Execute all levels of testing - Software Tester - Manual testing
• Detect and track defects and inconsistencies

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

Design test plans, write test cases, review functional requirement documentation, and present test strategies for team review

• Conduct integration, regression, ad-hoc, and edge-case testing as part of release cycles
• Analyze complicated software system and design a strategy to test this system
• Understand and represent customer needs in product feedback discussions
• Participate in release management and post deployment testing
• Work closely with developer team to ensure proper test coverage is done
• Documentation and Release cycle

Job Profile Requirement : 

Experience of testing web applications, mobile applications.

• Knowledge of Responsive Testing
• Working knowledge of functional, GUI, Performance and Regression testing
• Strong knowledge of QA procedures, principles, and tools.
• Strong verbal and written (technical) communication skills to explain bugs and other issues identified and produce bug reports, documentation and feedback to both product owners and software developers.
• Ability to work in an environment of perfection and compliance to web standards and high design quality benchmarks.
• Strong organisational and time management skills - know what you need to do, and DO IT!

• Review and analyze system specifications
• Collaborate with QA Engineers to develop effective strategies and test plans
• Execute test cases (manual) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

• Proven 3+ years of experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Ability to document and troubleshoot errors
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills.