Marketer- Influencer & Brand Activations

Job description:

Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)

Job Summary

Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.

Core Responsibilities

1. Software Support & Incident Management

• Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
• Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
• Log, track, escalate, and follow through on tickets; use tools like JIRA.

2. POS Integrations & API Troubleshooting

• Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.

3. Documentation, Knowledge Base & Training

• Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
• Identify gaps in self-help documentation and help fill them.
• Provide training for Merchants and support team members.

5. Merchants Communication & Stakeholder Collaboration

• Keep Merchants updated on ticket status, resolution timelines, and escalations.
• Work cross-functionally with product, engineering, onboarding, and customer success teams.
• Handle administrative tasks, process compliance, and internal alignment.

Qualification

• Fluent English Required – Your international accent should clear communication across borders
• Accent Requirement-English with an International (Neutral) Accent
• Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
• Remote Installation Wizard – Install software remotely with finesse and precision.

Job Title: Graphic Designer

Location: Worli, Mumbai

Work Mode- Hybrid (3 days Work from Office)

Experience: 2-3 Years

Qualification- Graduation: A bachelor's degree in any field is okay.

Key Responsibilities: 

• Have excellent communication skills.
• Well versed with design software tools like Adobe packages, Photoshop, Illustrator, InDesign and Canva.
• 2 to 3 years of experience in communication design with emphasis on Branding, Packaging and Social Media (gifs and reels).
• Keen attention to aesthetics and fine details.
• Ability to work in an organized manner and meet deadlines.
• Impressive portfolio showcasing illustrations or other graphic work would be an added advantage.

Good to have skills: 

• Illustration
• Photography
• Copywriting

Job Profile

Profile: Audit & Taxation

Qualification: Semi qualified CA(drop out)

Years of Experience: 5-6 years

Location: Lower Parel

Salary: 50000-60000

Qualification: Semi qualified CA/

Roles & Responsibilities:

Having Experience in Statutory Audits of Companies & Banks.

Having Domain knowledge of GST, ability to develop team and lead Indirect Tax Practice and Work under Pressure

Proficiency in Taxation Laws, Accounting Practices, Audit

Major experinec in Direct Taxation

Indirect Taxation

Company Audit, Income Tax Audit, Other Statutory Audit Individual Taxation, Direct and Indirect Tax Return filling and General Accounting

Desired profile of the candidate

Having knowledge of Company Audit, Income Tax Audit, Other Statutory Audit Individual Taxation, Direct and Indirect Tax Return filling and General Accounting

Skills:

Excel, MS Office

Working Days -Time

6 Days (mon-Sat) 10-7

Recruiter Instructions

• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services
• Deep knowledge of React practices and commonly used modules based on extensive work experience
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Validating user actions on the client side and providing responsive feedback
• Proficiency with JavaScript and HTML5
• Creating custom, general use modules and components which extend the elements and modules of core React
• Delivering a complete front end application

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

* Translate designs and wireframes into high quality code.

* Design, build, and maintain high performance, reusable, and reliable Java code.

* Ensure the best possible performance, quality, and responsiveness of the application

* Identify and correct bottlenecks and fix bugs.

* Help maintain code quality, organization, and automatization

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Ability to design applications around natural user interfaces, such as “touch”

- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

- Knowledge of the open-source Android ecosystem and the libraries available for common tasks

- Ability to understand business requirements and translate them into technical requirements

- Familiarity with cloud message APIs and push notifications

- A knack for benchmarking and optimization

- Understanding of Google’s Android design principles and interface guidelines

- Proficient understanding of code versioning tools, such as Git

- Familiarity with continuous integration

• Review requirements specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan, and coordinate testing activities
• Design test cases based on the use cases and considering various quality aspects.
• Perform thorough regression testing when bugs are resolved
• Perform in-depth and thorough testing of the owned features/areas.
• Maintain the test cases and test results in test management system.
• Maintain the defects in defect Management system.
• Plan and realise the test environment, platforms, test cycles and regression cycles based on the strategy and quality evaluation at different stages of the product.
• Keep updated on the latest testing and domain technologies, test coverage methodologies and quality metrics.
• Develop skills on automation and testing tools.
• Should guide junior members in performing their activities effectively and help them develop technical skills.

• BE/B-Tech/BS/MS degree in Computer Science, Engineering or a related subject
• Should have at least 4 years of relevant experience in QA.
• Proven working experience in software quality assurance
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Experience working in an Agile/Scrum development process
• Experience with performance and/or security testing is a plus
• Hands-on experience with automated testing tools is a plus
• Knowledge of SQL and scripting is big plus