Manager - Business Development(B2B SaaS, ERP, Manufacturing

Required Skills & Qualifications

• Bachelor's/Master’s in Computer Science or related field
• 5–8 years of backend development experience
• Strong in Java, Spring Boot, REST APIs, and microservices
• Hands-on experience with MySQL/PostgreSQL and NoSQL databases
• Strong debugging, problem-solving, and communication skills
• Ability to work independently and in cross-functional teams

Preferred Traits

• Proactive mindset with a knack for identifying and fixing bottlenecks
• Detail-oriented with a passion for clean, maintainable code

Team-oriented with a drive for continuous learning and improvement

As the Senior Executive-Account Manager, you will be responsible for developing, implementing, and optimizing multi-channel lead generation campaigns to build a robust pipeline for our sales team. You will demonstrate market understanding of the Talent/Capability Development (learning/e-learning, custom learning, localization, and translation) services/produts and markets and will be adept at customer engagement. This role demands a candidate with analytical prowess to interpret data and drive decisions, coupled with strong collaboration skills to work effectively with sales and marketing.

Roles &Responsbilities -

•  Lead Generation Strategy Development: Define and implement comprehensive lead generation strategies encompassing learning/e-learning, localisation, and translation services, aligning with overall sales and marketing objectives. This includes identifying target audiences, understanding their needs, and determining the most effective channels to reach them.

•    Multi-Channel Campaign Management: Plan, execute, and optimize lead generation campaigns across various online and offline channels. This includes digital marketing (SEO/SEM, content marketing, social media marketing, email marketing, webinars, online advertising) and outbound activities (targeted outreach, industry events, networking).

•    Content Strategy Collaboration: Work closely with the marketing team to develop compelling content that attracts and converts target prospects for learning/e-learning, localisation, and translation products/services.

•    Marketing Automation and CRM Management: Utilize marketing automation platforms and CRM systems to manage lead generation processes, track campaign performance, nurture leads, and ensure seamless handoff to the sales team.

•    Performance Monitoring and Analysis: Track, measure, and analyze the performance of lead generation campaigns using relevant metrics. Provide regular reports and insights to the sales and marketing teams, recommending optimizations for improved results.

•    Collaboration with Sales: Work closely with the Sales Manager and sales team to understand their needs, ensure lead quality, and optimize the lead-to-opportunity conversion process for learning/e-learning, localisation, and translation products/services.

•    Market Research and Competitive Analysis: Conduct ongoing market research to identify new lead generation opportunities, understand industry trends in learning/e-learning, localisation, and translation, and analyze competitor activities.

•    Budget Management: Manage the lead generation budget effectively, ensuring optimal ROI on marketing and outreach activities.

•    Vendor Management: Manage relationships with external vendors or agencies supporting lead generation efforts.

•    Staying Updated: Keep abreast of the latest trends and best practices in lead generation, digital marketing, and sales enablement for learning/e-learning, localisation, and translation product/service-based industries.

Bachelor's degree in Marketing, Business Administration, or a related field.

Qualification and Experience -

•    Minimum of 8-10 years of experience in pre-sales/lead generation, preferably in the learning/e-learning, localisation, and translation industry or a related technology sector.

•    Proven track record of success in developing and executing lead generation strategies, preferably with experience in the B2B sector.

•    Experience in generating leads for technology products, SaaS solutions, or service-based offerings is highly desirable.

•    Familiarity with the learning/e-learning, localisation, and translation industries is a significant advantage.

•    Strong understanding of digital marketing principles and channels.

•    Experience with marketing automation platforms and CRM systems.

•    Excellent analytical skills and the ability to interpret data to drive decisions.

•    Strong project management and organizational skills.

•    Excellent written and verbal communication skills.

•    Ability to work independently and collaboratively within a team environment.

•    Proactive, results-oriented, and data-driven approach. 

•   Willingness to travel as required by business.

•   Deep understanding of AGILE methodologies and extensive experience working within a learning, educational technology, or complex content delivery environment.

Responsibilities:

• Lead the design and implementation of AI-driven systems using Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Agentic AI approaches.
• Architect scalable, cloud-native solutions leveraging AWS services for AI and data workflows.
• Build and optimize NLP pipelines for information extraction, summarization, semantic search, and conversational systems.
• Develop, evaluate, and deploy AI models into production environments using modern MLOps best practices.
• Collaborate with product and engineering teams to identify, scope, and deliver AI-driven features and solutions.
• Hands-On Development
• Write efficient, production-ready code in Python for AI model integration, APIs, and backend workflows.
• Use SQL for data exploration, querying, and validation.
• Implement RAG pipelines integrating LLMs with Vector Databases and retrieval systems.
• Design and fine-tune LLMs for domain-specific applications.
• Innovation & Research
• Explore and apply cutting-edge techniques in Agentic AI, LLMs, and RAG to solve business challenges.
• Stay up to date with advancements in generative AI, foundation models, and AI tooling.
• Mentor junior team members and foster a culture of experimentation and continuous learning.

Requirements:

Must Have Skills:

• Experience with AI engineering and Agentic frameworks
• Hands on experience with tools like RAG, LLMs, Langchain, OpenCV etc
• Hands on experience with Chatbot development or involvement in other AI- related projects

Good to Have Skills:

• 1+ years of experience in AI voice agents
• Experience with text-to-speech or speech-to-text
• Experience working with voice agents

Reviewing resumes and applications

Conducting initial telephonic screenings and scheduling interviews

Managing the end-to-end recruitment process

Sourcing candidates through job portals and social media

Client coordination and relationship management

Negotiation and candidate engagement throughout the hiring cycle

Compensation & Benefits:

Competitive salary based on experience and interview performance

Provident Fund, Medical & Accident Insurance

24 days of annual paid leave

Performance-based incentives

Requirements

• We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). 

• You will ensure that these components and the overall application are robust and easy to maintain. - You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Skills And Qualifications

• Good understanding of advanced JavaScript libraries and frameworks  ReactJS or Vue JS
• Developing new user-facing features using React.js 
• Experience with popular React.js workflows (such as Flux or Redux)
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model 
• Thorough understanding of React.js and its core principles 
• Knowledge of isomorphic React is a plus - Familiarity with RESTful APIs 
• Knowledge of modern authorisation mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools - Experience with common front-end development tools such as Babel, Webpack, NPM, etc. 
• Ability to understand business requirements and translate them into technical requirements
• Building reusable components and front-end libraries for future use
• Proficient understanding of web markup, including HTML5, CSS3
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX

• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as Git / Mercurial / SVN
• Research new technology trends, come up with suggestions and roll out the same
• Expertise in building UI for cross-platform web application.
• Ability to write high-performance, reusable code for UI components.
• Must be a self-starter with a passion to stay current with the newest online technologies.
• Passion for performance debugging and benchmarking
• Excellent communication and problem solving skills. 

Job Responsibilities...

• Training students in Digital Marketing.
• Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web) .

• Designing and building the website back-ends.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Conducting website performance tests.
• Troubleshooting content issues.
• Building new features and plugins for existing products written in WordPress.
• Improvising and maintaining of various user facing dashboards & e-commerce apps.

• Minimum 3 years of experience as WordPress Developer.
• Proficiency in PHP and mysql.
• Should have expertise in WordPress theme customisation, OOPS, API fundamentals.
• Should have good knowledge of Jquery, JavaScript, HTML and CSS.
• Experience in MVC patterns, building Web APIs, OOPS, JavaScript, HTML and CSS.
• Knowledge of building WordPress plugin creation.
• Excellent written and spoken English.

• Experience in setting up and working with CI/CD pipelines.
• Basic DevOps.
• Experience with deploying and managing applications to web servers.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

•   Experience in designing and developing interactive, user-friendly applications.
• Proven work experience or Knowledge in Java technologies.
• Mandatory Skills: Core Java, Jsp & servlet.
• Desired Skills: Spring Boot 
• Execute full software development life cycle (SDLC)
• Develop flowcharts, layouts and documentation to identify requirements and solutions
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards. Ensure software is updated with latest features