Manager - Business Development(B2B SaaS, ERP, Manufacturing)

• Strong UX-focused Product Design Profile
• Mandatory (Experience 1) – Must have 8+ YOE in Product Design, with a focus on UX Research, Designs and Design Operations, primarily in the B2B domain
• Mandatory (Experience 2) - Must have strong experience with Large-scale B2B Enterprise products, and should be leading multiple verticals in the ERP products
• Mandatory (Experience 3) – Must have strong experience in Project Management and Design operations - Like leading Design sprints, team task allocation, delivery planning, estimation and execution.
• Mandatory (Designation) – Must be Manager / Staff or above designation in Current role
• Mandatory (Team Managememt) - Must have atleast recent 2+ YOE as a Team Manager (Not mentoring, should be in a complete Manager role)
• Mandatory (Portfolio) - Must have strong B2B Products Case Studies for Complex B2B Enterprise level applications, with multiple connected modules (Dont want just simple UI screens in portfolio)
• Mandatory (Company) - Large-Scale B2B SaaS / Enterprise-level Products

Preferred

• Preferred (Experience) - Automotive, Retail or Dealerships domain experience
• Preferred (Companies) - Linkedin, Blikit, Intuit, Razorpay, Workday, Octa, Posman, Oracle, Walmart and similar companies

Preferred Companies

Linkedin, Blikit, Intuit, Razorpay, Workday, Octa, Posman, Oracle, Walma

About YMGrad

YMGrad is a fast-growing platform empowering over 300,000+ students pursuing international education. We deliver expert admissions support backed by a student-first philosophy and a high-performance culture. Our work spans global university admissions, merit-based visa pathways, and research writing for students and professionals aiming to reach top international institutions and immigration categories.

This is a 4-month paid internship with the possibility of a Pre-Placement Offer (PPO) based on performance.

Role Description

This is a full-time on-site role based in Okhla for a Social Media and SEO Intern. As part of the role, you will be responsible for creating and managing social media content across platforms, executing organic social media marketing, and enhancing online presence through effective SEO strategies. Additional responsibilities include analyzing engagement metrics, supporting overall digital marketing initiatives, and collaborating on content planning and execution.

Qualifications

• Strong skills in Social Media Marketing and Social Media Content Creation
• Proficiency in content editing tools (such as Canva, Adobe Suite, CapCut, or similar) for creating and editing posts for Instagram, LinkedIn, and other digital platforms
• Understanding of Digital Marketing and marketing concepts
• Excellent verbal and written communication skills
• Passion for staying updated on digital trends and emerging technologies
• Basic understanding of SEO principles and strategies
• Ability to work collaboratively in an on-site team-based environment
• Prior experience or coursework in social media, marketing, or related fields is a plus

What You’ll Gain

• Real-world experience working on live projects
• Mentorship and learning opportunities
• A chance to make a measurable impact on brand growth

We are looking for a team member to join us as PHP Developer.

Urja Communications is a Digital Advertising and Communications agency with one important difference…We keep our focus on solving business problems.  

Role & responsibilities

• Senior Java developer with 6 to 10 years of experience having worked on Java, SpringBoot, Hibernate, Microservices, Redis, AWS S3
• Contribute to all stages of the software development lifecycle
• Design, implement, and maintain Java-based applications that can be high-volume and low-latency
• Analyze user requirements to define business objectives
• Envisioning system features and functionality
• Define application objectives and functionality
• Ensure application designs conform to business goals
• Develop and test software
• Should have good experience in Code Review
• Expecting to be 100% hands-on while working with the clients directly
• Performing requirement analysis
• Developing high-quality and detailed designs
• Conducting unit testing using automated unit test frameworks
• Identifying risk and conducting mitigation action planning
• Reviewing the work of other developers and providing feedback
• Using coding standards and best practices to ensure quality
• Communicating with customers to resolve issues
• Good Communication Skills 

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

As an Magento Developer you can expect to be involved in a position with responsibility for the following:

Ø Develop and manage e-commerce websites, web applications & web sites on Magento.
Ø Analyze, design, code, debug, test, document & deploy applications.
Ø Development of custom extensions & modules in Magento.
Ø Work on Magento integration with external systems, viz CMS/CRM/ERP/Payment/Shipping etc.
Ø Exposure on Magento, CMS, CodeIgnitor, OpenCart, JavaScript/ jQuery.
Ø Understanding client requirements and translating them to effective error free web based solutions.

Other Details: -

• Qualification: Any.
• Experience: Min 1 Years of Experence in MAGENTO
• Package: Upto Rs 35,000/- (Depends on Experience)
• Working Days & TIMINGS: - Monday to Friday 10.00 Am to 7:00 Pm
• Location: Mohali